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PODCAST

SimpleBiz360™ Podcast

The SimpleBiz360™ Podcast focuses on inspiring continuous improvement. Our content features "One Minute One Question" shorts, interviews, and monologues designed to ignite contemplation, and action.

business entrepreneurship

All Episodes

0:41

Are You Treating Problems as Improvement...

SimpleBiz360™ Podcast ·

2024/12/12

Companies often search high, and low for ways to improve. Sometimes, theanswers are in broad daylight!Support the show

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0:42

Are You Transferring Too Many Transactional Task...

SimpleBiz360™ Podcast ·

2024/12/09

Often times companies lighten their hourly workloads by casting time-consuming responsibilities over to customers. Are you sure this is the type of customer experiences you want to create?Support the show

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0:49

How Can You Simplify the Customer Buying Process?...

SimpleBiz360™ Podcast ·

2024/12/05

Buyers appreciate companies that make their jobs easier. What are some of the ways your company can streamline the buying process for your customers?Support the show

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0:59

Imagine the Benefits of Seeing Your Company in Slow...

SimpleBiz360™ Podcast ·

2024/12/02

Professional sports use slow motion technology to assist with accurately analyzing gametime activity. Imagine the improvement opportunities businesses could uncover by seeing transactional activities in slow motion?Support the show

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0:46

How Do You Teach, Train and Coach the Art of Saying...

SimpleBiz360™ Podcast ·

2024/11/29

How does your corporate culture teach, train and coach associates on delivering sincere customer gratitude? Should leaders leave expressions of appreciation up to chance, or certainty? Support the show

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0:54

Is Thanking Customers a Mindset of Your Corporate...

SimpleBiz360™ Podcast ·

2024/11/25

This one-minute question invites you to double check your stated expectations, against what the customer actually experiences. Do they match up? Do they marry with each other? Do they connect?Support the show

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0:51

Are Your Deliverables Matching What You Promoted?...

SimpleBiz360™ Podcast ·

2024/11/21

This one-minute question invites you to double check your stated expectations, against what the customer actually experiences. Do they match up? Do they marry with each other? Do they connect?Support the show

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0:51

Does Your Business Communicate Expectations to...

SimpleBiz360™ Podcast ·

2024/11/18

Today we zip through a 60-second challenge asking you to be the customer. Simply ask yourself, as the customer, do I clearly understand the what, when, where, and how this transaction is happening?Support the show

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0:50

How Often Do You Ask Sales and Service Personnel for...

SimpleBiz360™ Podcast ·

2024/11/14

The Sales Force, and Customer Service Department interact with customers more than any other personnel, yet their input is often ignored in board room planning sessions. How often does your company use ideas from the teams who deal with your customers the most?Support the show

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0:42

How Often Do You Learn from Customers? OMOQ-7

SimpleBiz360™ Podcast ·

2024/11/11

When was the last time you asked a customer what they did not appreciate about doing business with your company? This OMOQ installment invites you to discover customer-pleasing corrections, simply by consistently asking customers a loaded question.Support the show

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0:59

Are You a Business Streaker or Results Finisher? OMOQ-6

SimpleBiz360™ Podcast ·

2024/11/07

We spend this next minute questioning the consistency of seeing things through to the end. Are you streaking customer projects to the twenty-yard line, and then disappearing for a few days, forcing customers to poke you, nudge you, and tug at you, just to finish the job?Support the show

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0:56

What If Customer Stewardship Replaced Customer...

SimpleBiz360™ Podcast ·

2024/11/05

How much emphasis are we placing on respecting customer time, and money? Should we design service departments, or stewardship departments?Support the show

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0:55

One Minute One Question (Q4): Did You Ever Consider...

SimpleBiz360™ Podcast ·

2024/10/31

Today’s one-minute trip looks at customers who may be left wondering if we just heard them, or if we are really listening to them? What say you?Support the show

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0:59

One Minute One Question (Q3): Have You Ever...

SimpleBiz360™ Podcast ·

2024/10/29

This 60-second chin-rubber asks us to contemplate how much time we devote to deeply thinking about our business? Copying & pasting, and clicking & dragging have their place in business, but how often is critical thinking the horse that pulls our business wagon?Support the show

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0:52

One Minute One Question (Q2): Did Your Ever Consider...

SimpleBiz360™ Podcast ·

2024/10/24

Our one-minute adventure focuses on our aptitude for doing a little upstream swimming. Is following conventional wisdom always the right direction?Support the show

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0:45

One Minute One Question (Q1): Is Your Business...

SimpleBiz360™ Podcast ·

2024/10/22

Our one-minute journey looks at the epicenter of who receives the majority of the benefits from our services? Do we put more emphasis on having our services benefit external customers, or internal associates?Support the show

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0:59

One Minute One Question Starts October 22nd

SimpleBiz360™ Podcast ·

2024/10/18

Join us October 22nd for our new format called One Minute One Question. We ask…you answer!Support the show

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17:40

Episode #260: THE SUMMARY OF 35 YEARS

SimpleBiz360™ Podcast ·

2024/10/10

After three and half decades of examining bad customer experiences, three business behaviors consistently appear at the epicenter of all that goes wrong.In the end, customer satisfaction, and business growth, comes down to executing three simple tasks. Consistently say “YES” to three basic tasks, and enjoy the business health that will follow.1. Acknowledge each customer inquiry.2. Follow up on each customer inquiry.3. Follow through on each customer inquiry.Thank you for listening to, and wa...

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11:46

Episode #259: THINKING WE DID WHAT WE NEVER DID

SimpleBiz360™ Podcast ·

2024/10/03

#3bti5m #3biztips How many well-intentioned thoughts never convert into actions? Better yet, how many times do we convince ourselves that we actually executed these actions?After 35 years of closely observing various business situations, it appears the divide between thoughts and actions is growing wider. Who really knows the reasons why, but the trend is crystallizing right before my eyes. Many times, we think we said hello, but we didn’t. Or, we think we volleyed a reciprocating questi...

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9:56

Episode #258: INITIATING THE CUSTOMER EXPERIENCE

SimpleBiz360™ Podcast ·

2024/09/26

Companies like having “LEADERS” on their team. So do customers. Leadership gets in front of the mission, and then leads. Customers pay good money for business stewards who can manage their purchases in the same fashion. Considering each customer buying experience contains dozens of micro-journeys, then it behooves vendors to learn how to initiate big, and small components that create the customer experience. In other words, vendors should initiate everything from simple greetings, all th...

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398 results

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