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PODCAST

Defining Hospitality

Welcome to Defining Hospitality, the podcast focused on highlighting the most influential figures in the hospitality industry. In each episode we provide 1 on 1, in depth interviews with experts in the industry to learn what hospitality means to them. We feature expert advice on working in the industry, behind the scenes looks at some of your favorite brands, and in depth explorations of unique hospitality projects. Defining Hospitality is hosted by Founder and CEO of Agency 967, Dan Ryan. With

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All Episodes

59:47

With The Right Canvas You Can Build Anything - Ethan...

Defining Hospitality ·

2023/10/04

Our guest this week is an accomplished hospitality leader with around 15 years of experience. He believes that both old and new properties alike can be transformed into engaging and thoughtful spaces. Please welcome Managing Partner and Co-Founder of Oliver Hospitality, Ethan Orley!Ethan joins Host Dan Ryan for a discussion on the challenges of creating #1 ranking hotels from the right canvas. Ethan shares tips for successful business partnerships, the importance of multiple guest

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55:03

Finding Your Why - Henri Munyengango - Defining...

Defining Hospitality ·

2023/09/27

Through the hospitality of others, we are enabled to share those feelings of welcoming and acceptance in future interactions. Today’s guest is someone who’s work in hospitality is influenced by the support of those around him. Our guest this week is an experienced designer with a well rounded international background. Joining the show is Regional Director of Design Strategies for IHG, Henri Munyengango!Henri shares the mic with Host Dan Ryan for a thoughtful conversation on the impacts we

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56:13

Creating Legions Of Raving Fans - Younes Atallah -...

Defining Hospitality ·

2023/09/20

Our guest on this week’s episode is a wealth of knowledge on all facets of the hotel and hospitality industry. He’s a leader who knows how to turn a hotel into something that is truly a destination. Joining the show this week is General Manager at the upcoming Regent Santa Monica Beach, Younes Atallah!Younes sits down with Dan Ryan to discuss his time in the industry, and the role of the General Manager. Younes shares his management strategies, the importance of exceptional programming, and

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65:55

The Many Layers Of Hospitality - Jacqueline Nunley -...

Defining Hospitality ·

2023/09/13

In the rapidly changing world of tech, the hospitality industry can struggle to keep up. Today’s guest is here to provide some guidance. Drawing on her 20 plus years of technology experience, she creates innovative experiences for guests and travelers. Joining the show this week is The Travel and Hospitality Industry Advisor at Salesforce, Jacqueline Nunley!Jacqui joins host Dan Ryan to look towards the future of the hospitality industry. They discuss the common challenges facing hoteliers

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62:10

Igniting Curiosity And Expanding Worlds - Linda...

Defining Hospitality ·

2023/09/06

Our guest this week is a talented designer who is redefining the world of hospitality design. With over 25 years of experience, she has lent her expertise as an Adjunct professor at the New Jersey Institute of Technology. Please welcome to the show Senior Director, Design & Project Management at Marriott International, Linda Laucirica!Linda joins Host Dan Ryan for an in depth conversation on design philosophy. Linda shares the importance of starting with a cohesive design strategy

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59:12

The Importance Of Authenticity - Gene Gebolys -...

Defining Hospitality ·

2023/08/30

Our guest on this week’s episode is someone who over the past 25 years has played a pivotal role in the development and adoption of biofuels. He’s a forward thinking leader who is committed to creating a better world. Joining Dan Ryan is President and CEO at World Energy, Gene Gebolys!Gene highlights the importance of achieving net zero, the value of being authentic, and the technology behind biofuels. Takeaways: Hospitality is about welcoming others into your space and putting them at

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30:14

Celebrating 2 Years Of Defining Hospitality - Dan...

Defining Hospitality ·

2023/08/23

Defining Hospitality turns two! Over the last two years, we’ve featured some amazing stories, and have learned so much about the hospitality industry. To celebrate, we’ve pulled together some highlights from the most listened to episodes in the past year. In this episode you’ll hear from Author and Activist: Amanda Knox, Founder of Thank You: Will Guidara, Senior Interior Design Manager at Marriott International: Stephanie Hopkins, and President of The Hardy Group: Brent Hardy.Thank you for

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22:29

Blending Hospitality And Community - Dido Dima -...

Defining Hospitality ·

2023/08/16

Hospitality and conservation are united through acts of caring, yet both require a delicate balance between development and preservation. Out in the Olare Motorogi Conservancy in Kenya exists an experience that blends both into a seamless harmony. Joining the show this week to share his story of hospitality is Dido Dima, a Camp Manager for Kicheche Camps. Dido and Dan sit down together on location in Kenya to discuss the importance, and challenges, of blending hospitality and conservation

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42:18

Aligning Personal and Organizational Goals - Billie...

Defining Hospitality ·

2023/08/09

The ideal business is one where the needs of the employees are balanced perfectly with the goals of the business. One key to finding this balance is hospitality among employees. On today’s episode of Defining Hospitality, Dan talks to an expert on working with your employees. Joining the show this week is Principal & Vice President at C+TC Design Studio, Billie ThorneBillie and Dan Billie sit down to dive into her experiences as a leader in the world of hospitality. Billie shares ways

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40:03

Collaborating On A Creative Process - Pierre Josselin...

Defining Hospitality ·

2023/08/02

Starting your own firm can be a nervous experience, but the creative freedom it offers can be well worth it. Joining the show this week is an interior designer who draws inspiration from his 25 years of design experience around the globe. After working with multiple internationally renowned design firms he is now on the journey of running his own studio. Welcome to the show, Founder & Creative Director of Pierre & Co Design Studio, Pierre Josselin!Pierre and Dan sit down to discuss

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57:13

Overcoming The Limitations Of Your Circumstances -...

Defining Hospitality ·

2023/07/26

In an environment designed to be anti hospitable, it is a daunting task to create a space of warmth and comfort. Today’s guest is someone who helps bring a sense of hospitality to otherwise unwelcoming spaces. She is an activist who fights for justice and advocates for those whose voices have been silenced. Joining the show this week is author of her memoir “Waiting to be heard” and the Host of the “Labyrinths” podcast, Amanda Knox.Amanda sits down with Host Dan Ryan to share how she was an

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51:49

All Guests Are Guests - Nicky Unkles - Defining...

Defining Hospitality ·

2023/07/19

In the world of design, you run the risk of losing focus on the end goal, creating great experiences for guests. Here to offer clarity is a development and planning specialist who excels at creating multi faceted luxury experiences. Projects that were completed under his vision include Faena Miami Beach, and Public NYC. Joining the show is Senior Vice President at Cumming Corporation, Nicky Unkles! Nicky shares his insights with Host Dan Ryan as they explore what it means to create luxury,

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49:58

Imbuing A Story Into Your Design - Taniya Nayak -...

Defining Hospitality ·

2023/07/12

Our guest this week is an interior designer who has become a household name. She’s an expert storyteller, creating compelling stories through both her design, and her appearances on screen. She’s been frequently featured on HGTV as a host and mentor on “Battle on the Beach” and “Build it forward”. Joining the show this week is Principal and Interior Designer at Taniya Nayak Design, Taniya Nayak!Taniya sits down with Dan to dive into her background as a designer. She covers the ways that

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50:51

Hospitality From Your Community - Scott Maloney -...

Defining Hospitality ·

2023/07/05

To create truly epic experiences, you need to combine both people and place. Our guest this week is a visionary leader of both extraordinary people and projects. He’s a Global Industry Group Champion in Entrepreneurs Organization and an Advisory Board Member for the College of Architecture and Environmental Design at Kent State University. Welcome to the show, Founder of K2M Design, Scott Maloney! Scott joins Host Dan Ryan to dive into the value of collecting nos, how to create epic

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65:02

The Wake of Hospitality - Kim Kaupe - Defining...

Defining Hospitality ·

2023/06/28

Each and every person, regardless of profession, is in the industry of hospitality. The interactions you have with everyone create ripples of hospitality that extend well beyond a single moment. To help you create big ripples, we’re joined by an entrepreneur whose mission is to help others let their business-based superpowers shine. Joining the show this week is Host of the Podcast “Coffee with Kim” and Co-Founder of Bright Ideas Only, Kim Kaupe. Dan sits down with Kim to learn about why

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55:29

Erudition And Elevation - Dr. Kimberly McGlonn -...

Defining Hospitality ·

2023/06/21

Our guest this week is a genuine disruptor in her industry. As the leader of a Bcorp, she strives to make real change in her community. She is a defender of civil and human rights, who works within the intersection of social and environmental justice. She’s the Host of “The School for Disrupters” podcast, a faculty member at Drexel University, and CEO and Founder of Grant BLVD. Give a warm welcome to Dr. Kimberly McGlonn!Kimberly shares her motivations behind the work she does through Grant

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40:13

Choosing Greatness Over Growth - Lisa Schultz -...

Defining Hospitality ·

2023/06/14

Customers are guests who have honored you with their patronage. Adding in special touches can show your gratitude in a way that earns their repeat business. Expanding your business does not mean you forfeit the ability to make changes in your community, Zingerman’s is proof of this. Learn from a 19-year customer service veteran, Zingy leader, and Managing Partner at Zingerman’s Roadhouse, Lisa Schultz.If you haven’t had the pleasure of eating in a Zingerman’s location and witnessing their

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36:50

Understanding The Heart Of Third Party Management -...

Defining Hospitality ·

2023/06/07

This week on Defining Hospitality, we have the pleasure of welcoming back a hospitality veteran who has consistently showcased his exceptional skills in the industry. As the guest on the third episode, he dove into his experiences as the leader of Chesapeake Hospitality. Returning to the show nearly two years later is President of Remington Hospitality, Chris Green. Chris reflects on the ways his definition of hospitality, and the industry at large, have evolved over the years. Chris sheds

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47:07

Aligning With Client Expectations - Brent Hardy -...

Defining Hospitality ·

2023/05/31

Our guest on Defining Hospitality this week is an architect with over 2 decades of experience designing spaces. He’s a renowned leader who thrives in the intersection of hospitality, real estate development and technology. Welcome to the show, President of The Hardy Group, Brent Hardy! Dan shares the mic with Brent to learn more about Brent’s background and how The Hardy Group has grown. In this episode, Brent shares strategies for balancing vision and budget, highlights the importance of

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37:07

A Space, A Brand, An Experience - Amy Jakubowski -...

Defining Hospitality ·

2023/05/24

Joining us on this week’s episode is a talented and award winning designer whose creativity defies the boundaries of the industry. She’s a frequent contributor to Hotel News Now and a recurring speaker at industry events who has been recognized as one of Hotel Management’s Top 30 Influential Women in Hospitality. Welcome to the show, Principal and Managing Director at Pierre-Yves Rochon, Amy Jakubowski! Amy sits down with boat Dan Ryan to discuss what it means to design spaces, the

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