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PODCAST

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories that

arts design

All Episodes

38:44

Steven Russell 'The Rise of the Autonomous Bus: A...

This is HCD – Human-Centered Design, UX & Service... ·

2023/04/20

In this episode I speak with Steven Russell, a service designer and now Innovation Manager at Stagecoach bus in the UK. We chat about autonomous buses - a project that Steven has been working on for quite some time. Now, no longer in the realms of movies like Back to the Future 2, it’s not too far away. How far I hear you ask? Well at some point this year, Edinburgh will hopefully become one of the first cities in the world to start rolling the service out in a R and D capacity. We chat about all

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47:23

Dee Seaver 'The Broken Promise of Design Academia: A...

This is HCD – Human-Centered Design, UX & Service... ·

2023/04/18

Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. In this episode I chat with Dee Seaver from Philips about the role of the Service Design function within organisations and the interconnectedness towards how academia prepares designers towards either agency or in-house practice. It may seem like a small nuance,

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45:14

Oliver Weidlich 'Creating Immersive Experiences with...

This is HCD – Human-Centered Design, UX & Service... ·

2023/03/28

In this episode I caught up with Oliver Weidlich, of Contxtu.al Sydney, formerly known as Mobile Experience. I’ve met Oliver several times over the years whilst living in Sydney, always in passing, and never in detail, but was always hugely impressed when I saw him speak about Design, and here is no different. We focus our conversation on spatial computing, and get straight into the nitty gritty of what this is, and how it will radically change how we design services and experiences. We chat about

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39:30

Perk Pomeyie 'How bauxite mining destroys Nature and...

This is HCD – Human-Centered Design, UX & Service... ·

2023/03/21

Perk Pomeyie is a Ghanaian environmental activist from Accra, who is currently the National Coordinator of the Ghana Youth Environmental Movement-a leading youth-led environment and climate advocacy and campaign group in Ghana. I started by asking Perk to tell me more about how the youth movement works. Other useful links Become a Patron of This is HCD / Become a Patron Sign up to This is HCD Newsletter / Stay up to date with This is HCD Learn more with This is HCD / Courses on Service Design,

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49:38

Charlotte Fountaine ‘Service Designing a stigma-free...

This is HCD – Human-Centered Design, UX & Service... ·

2023/03/14

In this episode I caught up with Charlotte Fontaine, an incredible service designer in the UK. We speak about Kalda, a service that has really opened my eyes through my own naivety and in exposure to the needs of people within the LGBTQIA+ community. We chat about the nuances that persist for people from within the community to access therapy, and how Kalda offers a community led service that includes connecting people to therapists who can better relate to the needs from within the LGBTQIA+

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53:36

Roya Azadi ‘Improving Access to Justice at the...

This is HCD – Human-Centered Design, UX & Service... ·

2023/03/09

In this episode I caught up with Roya Azadi, strategic director at Paper Giant, a design consultancy based in Melbourne, Australia. I follow a few places on my personal social accounts and really respect the work that the folks at Paper Giant do, and was really excited when I saw a project that they did with the Supreme Court in Victoria around accessing Justice. We chat about the project is detail, how Roya and the fellow team members built trust, worked alongside other consultancies, remained

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37:28

Bronwyn Van Der Merwe ‘Exploring and Scaling Design...

This is HCD – Human-Centered Design, UX & Service... ·

2023/03/07

In this episode I caught up with Bronwyn Van Der Merwe, VP of Design at Culture Amp. We speak about Design Culture and tap into Bronwyn’s absolutely incredible background and personal experience that saw Bronwyn spearhead the evolution of Fjord in APAC regions. What were the key things that Bronwyn did to ensure the scalability of a design culture at Fjord in Australia, and also when it scaled into Asian regions like Singapore and Japan. How did they balance the local culture in each region and

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5:06

Designing Connections: I'm Building an Online...

This is HCD – Human-Centered Design, UX & Service... ·

2023/03/03

As many of you probably know, I work 100% independently, Even though I might find myself having 4-5 hours of zoom calls, or training organisations in Design online, none of this comes close to the connection I would have working with teams directly and in person. It’s alienating and to be truthful, quite lonely at times. So a few weeks ago I started to design a service that I see living within my podcast network, This is HCD. I am calling it ChangeSpace, a place for people to come together once a

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45:37

Kaustubh Thapa 'E - waste : Ultimate Producer...

This is HCD – Human-Centered Design, UX & Service... ·

2023/03/02

People like Kaustubh Thapa give me hope. Kaustubh is finishing his PhD at the Copernicus Institute of Sustainable Development at Utrecht University in the Netherlands. His collaborative research in Nigeria, China and Vietnam incorporates justice, equity, and sustainability for a fairer EU waste trade and a just circular economy transition. I started off by asking Kaustubh if he could give me a bit of history in relation to the European dumping of e-waste in Nigeria and other African

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49:18

Melis Senova ‘Exploring what we mean by Design...

This is HCD – Human-Centered Design, UX & Service... ·

2023/02/28

In this episode I speak with Melis Senova author of This Human and soon to be published book, Design Character. On Melis’s website they say “I help leaders find a deeper source to fuel their potential for leading others to have great impact in the world.” And we speak openly about Melis’s own journey of self-discovery and journey that has led her to a Phd in Human Centered Design, Co-Founding Huddle and now running her community for designers, titled This Human. Before we jump in, I have a favour to

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31:47

Hinrich von Haaren ‘Diving deep into Content...

This is HCD – Human-Centered Design, UX & Service... ·

2023/02/23

In this episode I speak with Hinrich von Haaren, Co-Founder of Content Design Academy at Content Design London and now author of Content Transformation - a fantastic book that no doubt will find its way into the hands of the UX and Service Design community over the coming months. It’s an awesome book and we chat about this exclusively in this episode. The book sets out to enable a content alpha to occur in businesses, how to go about this, including setting it up and all the way through to

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52:45

Ben Reason ‘The Velocities of Change with the Founder...

This is HCD – Human-Centered Design, UX & Service... ·

2023/02/21

In this episode I speak Ben Reason, Founding Partner of Live|Work in the UK. Ben has co-authored Service Design from Insight to Implementation and Service Design for Business: A Practical Guide to Optimizing the Customer Experience released in 2016. In this conversation we chat about a few things, but mainly around Ben’s own journey through Design, starting out in Liverpool in the mid-90’s and his entry into the world of Service Design later that decade. We chat about the work Live|Work do and also

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35:16

Andrew Francomb 'Diving deeper into the transitionary...

This is HCD – Human-Centered Design, UX & Service... ·

2023/02/16

In this episode I chat with Andrew Francomb from the UK about their experience graduating from Lancaster University, and their experience of landing their first job. We chat about the impacts on Andrew’s mental health during this period of his life, and also how Lancaster help support their graduating students help find their feet. -https://www.linkedin.com/in/andrew-francomb-11a8a197 Other useful links • Become a Patron of This is HCD /https://www.thisishcd.com/become-a-patron • Sign up to This is

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33:41

John Foley 'Creating a business case to be hired'

This is HCD – Human-Centered Design, UX & Service... ·

2023/02/14

In this episode I chat with John Foley, a service designer based in London working with Livework Studio. We chat about what the experience was like leaving University, working as a design researcher - and how John made his own luck. We chat about portfolios and also the interview process for Livework. It’s a good one - lets get into it. https://www.linkedin.com/in/designjfoley/ https://www.liveworkstudio.com Other useful links • Become a Patron of This is HCD

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26:58

Emma Carpenter 'Exploring the craft of Service Design...

This is HCD – Human-Centered Design, UX & Service... ·

2023/02/09

I caught up with Emma Carpenter, Head of Design Experience and previously Group Director Fjord Johannesburg, Associate Director atAccenture Song. Emma had been introduced to me several months ago, as I was keen to speak to someone in consulting space inAfrica, to get a better understanding of the social and technical implications for designing services. I am aware the blind spot in this conversation of two white practitioners of Anglo origins talking about Design in Africa, but nevertheless, I found

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29:57

Rohan Walsh 'Making and breaking into UX & Service...

This is HCD – Human-Centered Design, UX & Service... ·

2023/02/07

The Getting Started in Design podcasts are created for people looking to break into Design. We shine a light on that transitionary period between education and employment and try and understand what that experience is like for people trying to break into the industry. In my opinion it is every Designers responsibility to be that person we wished we could have met when we were looking for our first break. I caught up Rohan Walsh, a UX designer from Port Macquarie in Australia but now based in the

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22:14

Making & Doing at home with Alexa Mitchell

This is HCD – Human-Centered Design, UX & Service... ·

2023/02/02

In this episode I chat with one of the most naturally gifted people I know, Alexa Mitchell. Alexa’s helping out with Makers & Doers as a Faculty Member at the moment, meaning they help curate lesson plans and curriculum. Connect with Alexa on https://www.linkedin.com/in/alexa-mitchell-76770498/details/experience/ Makers & Doers School: https://www.makersanddoers.school Learn more about your ad choices. Visit megaphone.fm/adchoices

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47:04

Amy Hupe ‘Design System Evolution’

This is HCD – Human-Centered Design, UX & Service... ·

2023/02/01

I caught up with Amy Hupe, a content designer and design system consultant based in the UK. In this conversation we drill into what a Design System is and is not, and talk about the governance processes around managing Design Systems - leaning on Amy’s 7year experience whilst working at GDS in the UK and more. Amy is a total rockstar and I know you are going to love listening to her 8 Feb https://eventbrite.co.uk/e/writing-design-systems-documentation-tickets-504817993207 15 Feb

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65:30

Dr. Melvin Vopson 'The environmental weight of data'

This is HCD – Human-Centered Design, UX & Service... ·

2023/01/17

Dr Melvin Vopson is a truly fascinating character and deep thinker. A physicist, he is the proposer of the mass-energy-information equivalence principle, has identified a technological singularity called the Information Catastrophe and has discovered the second law of information dynamics. Melvin is the co-founder and Chief Scientific Officer of the world's first Information Physics Institute. His current scientific interests revolve around theoretical and experimental studies involving all aspects

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47:33

Karel Vredenburg 'The evolution of Design at IBM plus...

This is HCD – Human-Centered Design, UX & Service... ·

2023/01/16

I caught up with Karel Vredenburg, Karel is currently IBM Global Vice President, Client Insights and Research and responsible for leading the company’s global team of researchers and the insights they provide to product, services, and executive teams. Karel joined IBM in 1988 after having done graduate studies, research, and teaching at the University of Toronto. He introduced User-Centered Design at IBM in 1993 and assumed a company-wide role in 1995 leading IBM's community of designers, leading

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179 results

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