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PODCAST

Keys To The Shop : Equipping Coffee Shop Leaders

A coffee podcast providing coffee shop owners and leaders, with insights, inspiration, and the tools you need to grow and advance your coffee business or coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about ownership, optimization, profitability, barista work, employee culture, management, scaling, leadership, personal development, and anything else that will help you achieve success in the coffee shop.

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All Episodes

48:50

504 : Founder Friday! w/ Parviz Dadashov of United...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/10/22

Today on Founder Friday we go to Azerbaijan to talk with the founder of a coffee shop and roastery that is at the heart of the national specialty coffee movement, Parvix Dadashov, of Untied Coffee Beans! Parviz is Founder and CEO of United Coffee Beans project, a trailblazing coffee business in the realm of specialty coffee in Azerbaijan. Parviz graduated from Tourism and Management University and has accumulated invaluable experience in the dynamic Food & Beverage sector. As a visionary

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10:04

SHIFT BREAK: Don't Focus on Coffee

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/10/22

Well, kind of...Coffee is great! Keeping it consistently great in the shop is a challenge and there are many tactics and tools to apply in learning more about coffee and applying what we learn in the shop. But what happens when we allow our pursuit of more coffee knowledge become a distraction from focusing on needed areas of improvement and maintenance in the cafe? Today on Shift Break we will be talking about how our focus on coffee, while needed to a degree, can become an escape from

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40:57

503 : 5 Coffee Industry Movements Your Shop Needs to...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/10/22

The coffee industry, specifically the coffee shop, has been changing. Trends and fads come and go, but movements are born from a collective need to evolve and mature toward a better way of operating professionally. It is not the trends that you need to worry about not getting in line with, but the movements. Today we will be covering five areas that have been changing in the coffee shop sector that I believe every owner and operator needs to embrace. These areas cover a virtually all corners of

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14:50

SHIFT BREAK: Finding Time for Change in the Cafe

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/10/18

So many great ideas come from conversations, trade shows, podcasts, books, and videos. Ideas and epiphanies that will make your coffee shop better and solve problems that have plagued you and your team for too long. But how do you take the first step to apply those ideas why you feel you don't have the time. On today's episode of Shift Break we will answer frequent question I get asked when I am speaking at a conferences and with clients, how do I find the time to do these things when I am already

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24:43

502: Creating Meaningful Coffee Experiences

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/10/14

We all say that guest experience is the most important thing. I would agree, but exactly what do we mean by this? In today's marketplace we are hyper focused on efficiency over effectiveness. The result is that what passes for what we believe makes a great coffee experience, is something unsustainable, ineffective, but flashy and largely based on a trend instead of truly fulfilling the core needs of a customer in our coffee shop. Today we will be discussing what a truly meaningful guest experience

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11:42

SHIFT BREAK: Why Your Shop Needs to Tell Stories

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/10/10

Every coffee shop hosts within its walls countless stories. The life that happens on the pltform of a cafe is just breath taking. This includes stories that showcase you and your team's values in action. Wil Guidara talks about these as legends that embody the and illustrate what we are all about. Be this as it may, stories somehow do not take up very much, if any, time or attention when we onboard, train, and talk about the work with our staff On today's episode of Shift Break we will be talking

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53:11

501: Teamwork, Mentorship, and Translating Coffee w/...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/10/07

Translating coffee from one form to the next, and serving it in a way that further translates the value of that coffee into a rewarding experience for the drinker, is what the craft of coffee is all about. Today's guest has gone from translating languages to working full time in roasting and serving coffee and has some critically important insights to share from her journey. We are talking with 2024 Brewers Cup Champion from Turkey, Nida Fetullahoğlu ! Nida has been in the coffee industry since

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13:24

SHIFT BREAK: Want to be Effective? Don't Use Chat GPT

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/10/01

The allure of easily producing documents and processes for your coffee shop through AI is strong. Using tools to support your business in a thoughtful way is one thing, but too many times I hear about people all but completely outsourcing the task that should be taken on by those who can create with nuance, to software. On today's episode of Shift Break we will talk about what we lose when we use these to-good-to-be-true "solutions" and why the difficulty of creating effective systems, policies, and

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31:44

500! Reflections and The Role of the Coffee Shop in...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/10/01

The impact of the coffee shop on the entire industry is astounding. The beauty and transcendence of a well run cafe offers excellence and care to staff and guests alike, and provides an accurate reflection and consistent channel through which people get to experience the work of farmers and all hands in the value stream. It is this idea, that the cafe is hugely consequential element in the thriving of people in coffee, that drive this podcast. On today's episode we are reflecting on the podcasts

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59:25

499: Founder Friday! w/ Kenzel and Tio Fallen of...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/09/27

Today on Founder Friday are exploring the story of Three Keys Coffee in a wonderful conversation with the founders, Kenzel and Tio Fallen! Kenzel Fallen is Co-Founder and CEO of Three Keys Coffee. Originally from Cincinnati, OH, Kenzel received a BA in Economics from Duke University and an MBA in Finance from Rice University. After building a career as a management consultant and corporate risk manager within the banking and energy industries, she co-founded Three Keys Coffee in 2019 along with her

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11:37

SHIFT BREAK : How to Design Cafe Station...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/09/25

Workflow on the coffee bar is one of the most important things to design when considering how we will deliver excellent service and quality to our customers. Not only is it important to design your menu first and make the café design prioritize the production of that menu but you must also create clarity of responsibility within each station of that bar. On today's episode of Shift Break, we will be talking about some principles for setting up effective station responsibilities behind the bar so

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40:37

498: 10 Small Things to Fix in Your Coffee Shop This...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/09/24

Small things make a big difference in the coffee shop. Trouble is, that we tend to procrastinate addressing the natural falling away of doing small things well as we get busier, and those little actions and habits that create excellence end up atrophying causing big problems that are almost untraceable back to their small source. On today's episode I am going to be giving you 1 small things to challenge yourself to fix in 7 days. That's right, one week to fix of begin the process of fixing 10

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14:09

SHIFT BREAK: Hard Work is Hard | Part 2

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/09/19

We all work hard and face challenges in the cafe. The way we interpret the effort put in to the work of running a coffee shop will determine both the quality of the shop and our own ability to sustain our energy and effort. The truth is consistent effort is a normal and necessary investment that keeps life flowing through the business. On today's addition of shift break we are going to follow up on our previous episode from a couple years back and add more detail and perspectives.The goal is to

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47:45

497: Caught in the Middle: Answering Questions from...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/09/16

The first place you're going to see burn out in the coffee bar is in the position of management. These lucky people are not only given the task to lead the team and serve them with their role, but they are also accountable to their bosses, creating a feeling of being caught between two different groups that they have to please in their work. Almost without fail I am asked by managers over email or at conferences some version of the same question related to being frustrated at the lack of action from

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47:28

Special Part 2 : Live from Coffee Fest LA! w/ Anna...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/09/16

Welcome to Part 2 of this special Coffee Fest live on the show floor episode! Interviews from Los Angeles 2024! Los Angeles was so amazing and we got to sit down with 4 amazing coffee professionals who were presenting at this show. Today we will be focusing on improving your coffee and training skills with two experts! Anna Gutierrez and Sandra Elisa Loofbourow! Anna Gutierrez Beginning her coffee career in 1997 as a barista, Anna currently manages the Barista 22 line of syrups, sauces and

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51:36

SPECIAL! | PART 1 Coffee Fest LA! 2024 w/ Shanita...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/09/13

Welcome to Part 1 of this special Coffee Fest live on the show floor episode! Interviews from Los Angeles 2024! Los Angeles was so amazing and we got to sit down with 4 amazing coffee professionals who were presenting at this show. Today we will be focusing on what amounts to a couple of mini-Founder Fridays with 2 cafe owners in the LA area providing ground breaking spaces and service! Shanita Nichols While practicing law at the same law firm, Amanda-Jane Thomas and Shanita Nicholas became

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09:31

SHIFT BREAK: Don't Celebrate Unhealthy Wins

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/09/10

We have to overcome many challenges in the day-to-day operations of the coffee shop. Some of these challenges are inevitable, and our ability to grow from our experiences with them is a mark of maturity that we can celebrate, but many challenges are unnecessary, and in celebrating our abilities to overcome them we unintentionally might be normalizing the dysfunction. On today's addition of shift break, we are going to be talking about why we should avoid celebrating wins that happened as a result of

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36:59

496: Hard Decisions and High Standards

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/09/10

Much of what gets written regarding the reasons behind declining standards in the coffee shop focuses on the leadership and what they can do to facilitate success. Here at KTTS there are dozens of interviews and solo episodes dedicated to this very thing. But what does not get so much air time is the reality that if we are to see a rise in standards of leadership, we must also call for a rise in personal professional work standards from staff. Culpability for the miserable state of coffee service

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11:00

Special Message: What is a Key Holder Coaching Group...

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/09/09

The things we learn in community with others can have a profound impact on both us and our businesses. Certainly learning by yourself is a good thing, but there's just something about having a group of people who have your back and have been where you are and are your peers that creates a different dynamic where you can have accountability encouragement insights and be challenged on your assumptions all in the same conversation. In short, it's transformational. Today in this brief recording I want

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10:41

SHIFT BREAK: Making Sense of Marketing Promises

Keys To The Shop : Equipping Coffee Shop Leaders ·

2024/09/05

Marketing is designed to get you to buy. It is something we all do in our businesses. In fact, to not market is to do the customer a disservice in that they will not be aware of the possibilities your product may have for their business. That said, sometimes marketing goes too far and without a well exercised discernment muscle we can fall prey to claims that do not, or can not, come to fruition. Today on Shift break we will be breaking down the landscape of marketing promises and why it is

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