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PODCAST

The Dentalpreneur Podcast w/ Dr. Mark Costes

Dental Consulting

The goal of this podcast is to assemble the greatest minds of the dental profession and to pass on their most valuable and succinct lessons, in order to help you to achieve your full potential in practice and in life. Let"s face it. Dentistry can be a frustrating and isolating profession... but you don"t have to be an island anymore. It"s possible to become more profitable, less stressed and more fulfilled in your career and it"s our mission is to help you get there. For a whole host of free

business entrepreneurship

All Episodes

46:39

2244: Why AI Will Never Replace the Human Touch in...

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/05/12

In today’s episode, Dr. Mark Costes sits down with returning guest Cory Pinegar, CEO of the fast-growing dental service company Reach. Cory shares his journey from purchasing the company for just $1 at age 22 to scaling it into a team of over 200 employees, with accolades from Inc. 500 and the Salt Lake Tribune. The conversation explores the essential balance between AI and human touch in service industries, the art of sustainable growth, and the alignment of incentives that empower team members and

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39:04

2243: AI Applications in the Dental Office Pt. 2

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/05/09

In this episode, Dr. Bill Keith breaks down the exact AI tools he’s using to streamline everything from onboarding new patients to managing phone calls and analyzing data from Open Dental. He shows how tools like ChatGPT, Canva, and a custom voice assistant named Abby are changing the game in patient communication, scheduling, insurance verification, and marketing—without needing a tech background or a programming degree. From writing SQL queries in seconds to having AI bots summarize 200-page legal

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36:25

2242: AI Applications in the Dental Office Pt. 1

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/05/08

Dr. Bill Keith opens the doctor’s session by pulling back the curtain on how a 20-op, high-efficiency practice outside Kansas City is using AI to run tighter systems, make faster decisions, and actually reduce day-to-day chaos. With a background in accounting and finance. Dr. Keith breaks down complex concepts like SQL queries, Open Dental integration, and real-time marketing automation into clear, actionable takeaways for any owner-operator looking to level up their tech stack. This talk covers

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46:35

2241: Building a Drama-Free Dental Community

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/05/07

In today's episode, Dr. Mark Costes is joined by the GSD Queen herself, Ashlee Hirschfeld, for a jam-packed session on all things Dental Success Network. From navigating the transition from Facebook Workplace to WorkVivo, to tackling real DSN member questions about taking extended time off, managing front office distractions, investing in team certifications, and hiring personal assistants — this episode dives deep into the operational and cultural challenges facing dental practice owners. Mark and

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31:58

2240: The Core Principles of Office Efficiency

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/05/06

Dr. Monica Urda went from seven-day workweeks, 70% overhead, and burnout… to a streamlined, $5M practice built on systems, leadership, and relentless execution. In this powerful talk, she breaks down how she scaled from a cramped four-op space to a thriving 14-op facility—without adding providers too early or sacrificing her personal life. This is a masterclass in real-world efficiency. Monica shares the mindset shifts, tech upgrades, team alignment, and financial discipline that made it all

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27:54

2239: Inside the Grind and Gratitude of a Dental...

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/05/05

In today’s episode, Dr. Mark Costes sits down with Steve Hollingsworth—media producer extraordinaire and the man behind the daily content for Dental Success and Smile Outreach International. Recorded from their makeshift studio in Roatan, Honduras, this episode captures the raw, real, and deeply meaningful moments from their latest dental mission trip. Steve shares his perspective on the unique duality of Roatan—lush paradise on one side, stark poverty on the other—and reflects on the rewarding

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35:54

2238: What Happens When Founders Step Away

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/05/02

In this mastermind recap, Dr. Mark Costes and the Black Belt Coaches share hard-earned truths on leadership, systemization, and the non-negotiables that build a resilient team and a real business. From honoring the people who built their practices into machines to the cost of avoiding tough conversations, this session pulls no punches. Whether you're struggling with staff that no longer fit, partners who aren't pulling their weight, or burnout masked as boredom, this one’s a must-listen. It's not

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33:57

2237: What Meaning Looks Like Outside the Dental Chair

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/05/01

Live from Roatán, Honduras, Dr. Mark Costas shares a raw behind-the-scenes look at mission dentistry in some of the toughest conditions imaginable—no suction, limited tools, storage containers turned operatories. This isn't about comfort. It's about impact. With Smile Outreach International, Mark and his team are building sustainable clinics across the globe, from Mexico to Tanzania, creating long-term solutions where dental care is nearly nonexistent. For anyone burned out in dentistry or business,

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31:37

2236: From Assistant to President and Earning Every Step

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/04/30

At Kay Lange’s wedding, Mark delivers a powerful tribute to the woman who rose from personal assistant to President of Dental Success Companies. From climbing Kilimanjaro to leading a 9-figure organization, Kay’s journey is a masterclass in grit, leadership, and savage determination. Small in stature—massive in impact. EPISODE RESOURCES https://www.truedentalsuccess.com Dental Success Network Subscribe to The Dentalpreneur Podcast

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42:08

2235: Prioritization, Leverage, and Simplicity Pt. 2

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/04/29

In this episode, Dr. Mark Costes leads a high-impact session during the DSI Mastermind Quarterly Meeting, breaking down what it takes to operate at a high level when life gets chaotic. He unpacks the mindset shifts, systems, and self-discipline that fuel consistent progress—without relying on rigid routines. From "No Whining Wednesdays" to maximizing team productivity like an NFL franchise under a salary cap, this is a masterclass in creating structure, momentum, and meaning. EPISODE RESOURCES

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40:57

2234: Prioritization, Leverage, and Simplicity Pt. 1

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/04/28

In this episode, Dr. Mark Costes leads a high-impact session during the DSI Mastermind Quarterly Meeting, diving into the core themes of prioritization, leverage, and simplicity. After traveling through 20 cities and 5 countries—including multiple third-world regions—Mark shares hard-earned insights on leadership, fulfillment, and staying productive even while living out of a suitcase. From extracting teeth in shipping containers to hosting mission-driven team retreats, the stories are raw, real,

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38:22

2233: Financial Freedom, DSOs, & the Future of Dental...

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/04/25

On today's Part 2 episode of Dr. Mark Costes’ interview with Matt Mulcock, CFP, managing partner at Dentist Advisors, they break down the evolving financial landscape for dentists. They discuss the rise of private equity and DSOs, how practice valuations have shifted from collections-based to EBITDA multiples, and the critical decision-making process when considering a sale. Matt also emphasizes the importance of financial organization, understanding incentive structures in wealth management, and

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34:36

2232: Financial Freedom, DSOs, & the Future of Dental...

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/04/24

On today's Part 1 episode, Dr. Mark Costes welcomes Matt Mulcock, CFP, managing partner at Dentist Advisors and co-host of The Dentist Money Show. Fresh off a trip to Nicaragua together, they dive into Matt’s journey from the fitness industry to becoming a trusted financial advisor for dentists. Matt shares the importance of working within a niche, the differences between commission-based and fee-only fiduciary advisors, and why Dentist Advisors takes an education-first approach. They also discuss

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37:36

2231: How Small Cues Shape Patient Experiences in...

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/04/23

On today’s episode, Dr. Mark Costes breaks down the psychology behind patient communication, case acceptance, and building trust through ethical persuasion. He emphasizes the importance of empathy—especially when patients share negative past experiences—and explains why you should never throw a colleague under the bus. Instead, focus on making the patient feel heard and understood. Dr. Costes introduces the "Oregon vs. Oregon Trail" concept, illustrating how to sell patients on the outcome, not the

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31:15

2230: How Small Cues Shape Patient Experiences in...

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/04/22

On today's episode, we dive into the power of nonverbal cues, emotional intelligence, and the science behind human connection. Dr. Mark Costes starts with an engaging exercise on facial expressions—teaching us how a genuine smile builds trust while a fake one sends negative signals. He then unpacks the impact of energy and attitude in both personal and professional settings, revealing studies that show how the people we surround ourselves with can directly influence our success. Dr. Costes also

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56:50

2229: How to Build and Sell a Dental Practice the...

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/04/21

On today's episode, Dr. Mark Costes sits down with dental attorney Matthew Odgers, founder of Odgers Law Group, to break down the legal essentials every dentist needs to know. Whether you're buying, selling, or entering a partnership, Matthew shares expert insights on avoiding costly mistakes, negotiating lease agreements, and structuring airtight contracts. They also discuss the importance of due diligence when purchasing a practice, navigating lease challenges, and why well-defined partnership

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35:40

2228: Why Doing Less Can Make You More in Real Estate...

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/04/18

On Part 2 of Dr. Mark Costes’ interview with real estate investor and entrepreneur Paul Moore, they dive deeper into the philosophy of "boring investing." Paul breaks down the difference between speculative investing and steady, recession-resistant strategies, explaining why patient, long-term investors tend to come out ahead. He shares insights on syndications, passive income funds, and the importance of due diligence when evaluating investment opportunities. Plus, they discuss legacy

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29:56

2227: Why Doing Less Can Make You More in Real Estate...

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/04/17

On today's Part 1 episode, Dr. Mark Costes welcomes back real estate investor and entrepreneur Paul Moore. Paul shares his journey from being an entrepreneurial risk-taker to embracing the "boring investor" philosophy, a strategy focused on steady, recession-resistant real estate investments. He discusses the pitfalls of hands-on real estate investing for busy professionals, the importance of picking the right operators, and how syndications and funds can provide solid returns without the headaches

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39:15

2226: How Top Dentists Grow Their Practices While...

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/04/16

On today’s episode, Dr. Mark Costes shares the core drivers of a world-class dental organization and why mindset, leadership, and systemization are the keys to long-term success. He reflects on the toxic scarcity mindset in dentistry, the importance of surrounding yourself with the right people, and why personal accountability is a non-negotiable trait of top-performing dentists. Mark also breaks down how dentists can increase profitability, reduce overhead, and create sustainable growth while

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28:40

2225: Building a Stronger Team Through Adversity Pt. 2

The Dentalpreneur Podcast w/ Dr. Mark Costes ·

2025/04/15

On today's episode, Dr. Mark Costes continues his conversation with Dr. Paul Etchison, host of the Dental Practice Heroes Podcast and owner of a thriving group practice. They dive into the unavoidable drama of running a dental office, the psychology behind why people create conflict, and how leadership plays a crucial role in managing team dynamics. Paul shares a real-life example of a team dispute, the lessons learned from it, and why proactive management is key to a smooth-running practice. They

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