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PODCAST

Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

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All Episodes

19:48

Service BDC Series E2: Leveraging Lead Lists for...

Dealer Talk With Jen Suzuki ·

2024/04/16

Let me know what you think of this series 👊- jennifer@edealersolution.com In this episode, we explore the importance of using targeted lead lists to increase appointment set rates in a car dealership's service department Business Development Center (BDC). Discover key lead lists that service department BDC agents should consider utilizing, including targeting existing customers, utilizing service reminder lists, following up with declined service leads, and identifying warranty expiration leads.

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31:41

What Is Salesforce Doing for Car Dealerships? Find...

Dealer Talk With Jen Suzuki ·

2024/04/11

Meet Vicki Poponi, former C Suite Executive at Honda, now automotive industry advisor with Salesforce! SHe shares her firsthand experience with Salesforce as a game-changer in the automotive industry. Discover how Salesforce, a global force for over 24 years, is transforming automotive dealerships with its innovative solutions. Vicki delves into the essence of Salesforce for dealers, highlighting its versatility and customization capabilities. Learn how Salesforce provides an out-of-the-box solution

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42:49

The Name, the Vision, and the Evolution: Unveiling...

Dealer Talk With Jen Suzuki ·

2024/04/09

In this episode, we delve into the fascinating world of automotive technology innovation with Pedram Faed, Vice President & General Manager at Tekion. Discover the intriguing origins of Tekion's name, rooted in both science and heritage, including a connection to a significant era when founder Jay worked alongside Elon Musk. Pedram sheds light on Tekion's unconventional approach to product testing, such as acquiring a dealership to create a real-world environment for their solutions. He shares

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16:07

Maximizing Car Dealership Inventory Management:...

Dealer Talk With Jen Suzuki ·

2024/04/08

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Meet Jasen Rice, CEO/Owner of LotPop! We delve into the critical aspects of inventory management in the automotive industry, focusing on the challenges and strategies for success when it comes to handling inventory volume and gross. We explore the key principle of "Carry what you sell - sell what you carry" and how dealers can optimize their inventory to drive sales efficiency. Jasen sheds light on the

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14:37

Learn What Microsoft Autos is Doing For Dealers & Car...

Dealer Talk With Jen Suzuki ·

2024/04/08

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Empowering car buyers and car dealers with as much information to enable great customer experiences and car deals! Microsoft Autos is shortening shopping time and making the experience finding a car much more fun for buyers! She tells us how it works for both parties. They are also able to provide much more personalized information to dealers when delivering opportunities to dealers to make communicating much

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19:54

Bruce Miller, From Sales to Car Dealer: Navigating...

Dealer Talk With Jen Suzuki ·

2024/04/08

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Meet Bruce Miller, Owner & Operator, Miller Motors & G & C Auto Sales & Service, Partner! Join us as we follow the inspiring journey of a former salesperson turned independent car dealer, who shares his resilience and determination in the face of industry challenges. Listen as he discusses overcoming obstacles in the subprime used car market, adapting to market shifts, and maintaining a loyal team during tough

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43:25

Empowering Dealerships: Enhancing Customer Experience...

Dealer Talk With Jen Suzuki ·

2024/03/02

Eric and I drop a lot of important actions that improve dealer profitability and customer loyalty! Sooooo meet Eric Glass! The esteemed Senior Director of Sales Engineering and Product Enablement at CallRevu, as we explore the dynamic world of communication intelligence in the automotive industry. With over two decades of experience in enterprise SaaS, Eric shares invaluable insights into managing high-performing teams and revolutionizing the customer experience! 💬 ericglass@callrevu.com Eric

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22:56

Driving Trust and Transparency: Revolutionizing...

Dealer Talk With Jen Suzuki ·

2024/03/02

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Really fun chatting with Joe Shaker, the innovative car dealer and founder of Tru Video, to uncover the transformative power of technician videos in the service department and beyond. With a track record of selling over 10,000 cars annually, Joe shares his insights on leveraging video content to drive customer loyalty, profits, and eliminate doubt in the automotive service experience. Discover how Joe's journey

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14:19

Used Car Risk Management on Your Mind? | Gain...

Dealer Talk With Jen Suzuki ·

2024/03/02

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Meet Aleks Keric, General Manager of the Murgado Automotive Group in Chicago! We get into the world of used car strategies and risk management in the automotive industry. In this insightful conversation, Aleks sheds light on how managing risk can be a powerful strategy, often overlooked by operators who fail to see its potential impact. We explore the challenges of taking in a high volume of trade-ins on a busy

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15:20

Dominic Scruggs, Seasoned GM now Entrepreneur Shares...

Dealer Talk With Jen Suzuki ·

2024/03/02

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! I’m standing on stage at the LotLinx booth right in front of Dominic Scruggs, a seasoned automotive industry veteran who made waves by boosting his sales by a staggering 241% within a year using cutting-edge machine learning marketing techniques. Featured in Automotive News for his remarkable successes, Dominic shares his insights and journey from a 20-year tenure as a general manager in the car business to

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14:42

I Used This to Get My New Car! | Leveling Up Again!...

Dealer Talk With Jen Suzuki ·

2024/03/02

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! I'm standing alongside Autosled Co-Founder, Dave Sperau and Mike Buerger, the Marketing Director, to explore the latest feature of their innovative technology revolutionizing dealer transportation! 🚘 Autosled, often described as the "Uber for dealer transportation," has recently launched a groundbreaking feature—the direct-to-consumer model. I can testify to how easy it is to use when you need a transporter to

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22:22

Culture Catalysts: The Art of Attracting and...

Dealer Talk With Jen Suzuki ·

2024/03/01

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Join my live conversation on stage with Michael Thomas and Daniel Govaer, esteemed colleagues, clients, and friends, renowned for their leadership roles at a high-performing Mercedes dealership. With years of experience and a shared passion for cultivating excellence, Michael and Daniel offer invaluable insights on attracting and retaining top talent in the competitive automotive industry. Michael and Daniel

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21:47

From Jabba to Jedi: Elevating Sales with Modern...

Dealer Talk With Jen Suzuki ·

2024/03/01

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! The dynamic sales expert, Steve Roessler with Drive Centric is slaying the sales game with his modern and fun sales tactics focused on what he terms "conversational commerce." Reflecting on the seismic shift in the sales landscape, Steve discusses the transition from the stagnant 2023 vibes, reminiscent of waiting for opportunities like Jabba the Hutt, to the proactive and engaging approach required in 2024 -

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20:24

NADA SHOW Live Series | Modern Leadership Practices...

Dealer Talk With Jen Suzuki ·

2024/02/29

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! This is a thought-provoking episode! Meet Kayla Kody, an esteemed industry leader in automotive who oversees three thriving dealerships in Virginia. Through Kayla's highly modern and outside the box decision making, we delve into the transformative power of cultivating a culture that fosters employee retention and long-term success! Kayla candidly shares her journey of navigating the challenges of high turnover

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13:26

NADA Show Live Series: Best Strategies in Fixed Op's...

Dealer Talk With Jen Suzuki ·

2024/02/29

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Mitch Kudler, is the Vice President of Fixed Operations with Price Simms Family Dealerships that includes 14 prominent dealerships in California. Not only is Mitch a respected colleague in the automotive industry, but he's also a longtime friend whom I deeply admire. In this insightful interview, Mitch shares the best strategies in fixed operations, focusing on mastering the basics to provide exceptional

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13:00

NADA SHOW Live Series on stage with Alex Karpyza on...

Dealer Talk With Jen Suzuki ·

2024/02/27

Join Alex Karpyza, a seasoned expert in AI & machine learning for over a decade! I ask him to sneak away from the convention to break down AI and machine learning for dealers inventory into simpler terms for us. He makes it sound so simple when he touches on how AI simplifies complex data to understand the past and predict the future, considering various factors such as demand, market trends, environmental influences, and economic changes. Learn how AI recommendations can revolutionize inventory

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01:02:22

Unveiling the Entrepreneurial Journey with Mike Lane:...

Dealer Talk With Jen Suzuki ·

2024/02/21

As a colleague in the biz, I watched Mike and his partners go from working out of a house to building a wildly successful company! I invite you to listen to Mike Lane, the visionary co-founder of Dealer.com, a trailblazing company that soared to success with a staggering $1 billion cash exit and his remarkable entrepreneurial journey! In this exclusive interview, he generously shares his invaluable insights on leadership, values, resilience, and innovation that propelled him to the pinnacles of

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25:33

Save Hours Leveraging ChatGPT in Your Service & Sales...

Dealer Talk With Jen Suzuki ·

2024/02/13

I use ChatGPT everyday in my sales process and I use it in dealerships with both Service & Sales teams. I save hours by leveraging this tool to come up with human like responses on tons of topics. There are ways to use this tool more effectively and I share some scenario's along with my journey in discovering how to best use this thing! Product knowledge, service jobs, handling objections, follow up texts and emails, engaging questions...actually....endless topics! No more basic messages! You

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34:10

Empowering Dealership Professionals: Financial...

Dealer Talk With Jen Suzuki ·

2024/02/08

Diving into the world of financial empowerment for dealership professionals. In this special episode, I sit down with Robert Bacharach, RB Wealth, a seasoned expert in financial planning and a Chartered Retirement Planning Counselor, who has a unique perspective as a former car salesperson who once struggled with the uncertainties of commission-based income. Rob Bacharach, Financial Planner CERTIFIED FINANCIAL PLANNER™ RB Wealth, President Ph: (704) 727-7129 Email: rob.bacharach@wealthrb.com

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43:32

Unveiling the Sales Team Training Secrets of a Top...

Dealer Talk With Jen Suzuki ·

2024/02/01

Gabe and JP are two top sales managers at a top 5 Kia dealership! Not that long ago before Raul Gomila took over as GM this store wasn’t even ranking amongst Kia peers. Within 1.5 years leadership changed the culture and sales process strategy. Everything became about guest experience and smashing it! I got the opportunity to be a partner in their success. I have trained with them since the start of 2020. Watching them rise up gives me all the proud feels! Even selling over 500 cars a month

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255 results

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