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PODCAST

Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

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All Episodes

30:26

Unpacking FTC's Vehicle Shopping Rule: A Reynolds...

Dealer Talk With Jen Suzuki ·

2024/07/11

📍Meet Guests at upcoming Reynolds Retail Summit Amplify24 ReyRey.com/Amplify Join us as we delve into the intricacies of the Federal Trade Commission's controversial Vehicle Shopping Rule in the automotive industry. In this episode, representing Reynolds and Reynolds legal expert Matt Chacey, Product Development Attorney and Sales Director for Compliance Team, Jason Gaskill, shed light on the implications of this new regulation for car buyers and dealers alike. Critics of the Vehicle Shopping

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16:33

Answering "What's in it for me?" for Sales and...

Dealer Talk With Jen Suzuki ·

2024/07/09

In this episode, I get into a crucial aspect of sales conversations that can transform your approach to engaging customers effectively. For both service and sales teams, the question "What's in it for me?" takes center stage as we explore how to reframe this inquiry into "How will this benefit me?" to emphasize the specific advantages and benefits customers can expect from your product or service. Service advisors, BDC advisors, and sales consultants will discover actionable strategies to enhance

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49:13

Racing to the Top with Jessica Colon | Sales, BDC &...

Dealer Talk With Jen Suzuki ·

2024/07/05

Meet Jessica Colon @jcolon@citykia.com | City Kia of Greater Orlando has raced to the top 3 Kia stores in the country! She's amazing! A top performer! 🥇💯 In this episode, we delve into the extraordinary journey of a remarkable individual who has ascended to the pinnacle of the automotive world as the best Business Development Center (BDC) manager, in my opinion. With a track record of orchestrating the seamless collaboration between sales and BDC teams, she effortlessly drives an astonishing 450

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53:02

The George Saliba Approach to Buying & Selling Cars...

Dealer Talk With Jen Suzuki ·

2024/07/02

George@sellmyev.com | @georgejsaliba | J & S Autohaus | Sellmyev.com | J & S Mitsubishi I had a great time chatting it up with with George Saliba! He is a car dealer based in New Jersey who has taken the world of social media by storm with his innovative approach to content creation and marketing strategies. George shares insights into his journey of building a thriving online presence, boasting over 100k followers in just one year. Now over 335K. He puts down his blueprint and the detailed journey

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50:19

Revolutionizing Automotive Sales: Unveiling Jeff...

Dealer Talk With Jen Suzuki ·

2024/06/25

In this episode, join us as we delve into the world of automotive sales with Jeff Ramsey, the Variable Operations Director at Ourismen Automotive Group. Jeff shares his invaluable insights on customer engagement and conversation strategies, shedding light on his unique mindset when approaching sales and CRM tactics. Discover how Jeff leverages AI to categorize leads into engaged and disengaged customer buckets, utilizing technology to maximize car deals. Gain exclusive access to Jeff's perspective

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40:37

Navigating the Evolving Car Buyer Journey with Cox...

Dealer Talk With Jen Suzuki ·

2024/06/18

Free learning series - coxautoinc.com/thecompleteprofitpicture Join us in this insightful episode as we sit down with Jade Terreberry, Senior Director of Strategic Development from Cox Automotive Group to delve into the findings of their 14th annual car buying journey study. Jade shares valuable insights on the evolving landscape of automotive retail and consumer behavior. In this episode, Jade emphasizes the importance of every touchpoint in the car buying process, highlighting the significance of

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47:52

Success Strategies for Frontline Excellence in Auto...

Dealer Talk With Jen Suzuki ·

2024/06/11

Join us for an insightful episode as we delve into the world of service and sales department challenges and solutions with Maria Maleki, Regional Sales Manager, a seasoned expert at CallRevu. In this interview, Maria sheds light on the critical aspects of service department communication, sales training, and development, particularly focusing on the Service BDC (Business Development Center). Maria highlights common weaknesses that hinder effective communication in service departments, emphasizing

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22:44

Sales Series: E8 Handling Hottest Sales Objections

Dealer Talk With Jen Suzuki ·

2024/06/07

Sales Series Episode 8 Join me as I unveil a simple yet powerful strategy to conquer the hottest objections in sales today. I’m dropping tactics and strategies that will equip you with the confidence and skills to overcome objections and close more deals. Embracing a can-do attitude is key as I arm you with the tools to create effective snapbacks that will set you apart, boost your sales, and elevate your team's performance. Discover the art of addressing objections such as customers wanting

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38:57

Driving Customer Loyalty: Automotive Insights from JD...

Dealer Talk With Jen Suzuki ·

2024/06/04

Join us in an enlightening conversation as we sit down with Chris Sutton, Vice President Retail at JD Power and Associates, to unravel insights from their comprehensive study involving 35,000 car buyers. Delve into the dynamics of the automotive industry, where constraints and high prices challenge buyers, yet improvements in the overall consumer experience continue to shine through. Despite service appointment delays and the absence of loaners, consumers have reported incremental enhancements in

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26:01

Sales Series: E7 Bridge Gap Between BDC & Sales to...

Dealer Talk With Jen Suzuki ·

2024/05/31

Sales Series Episode 7 In this episode, I get into the critical role of the Business Development Center (BDC) in a car dealership's sales success and uncover the common pitfalls leading to financial losses in the gap. This is a very serious issue plaguing sales teams and BDC departments, shedding light on the root causes such as the lack of a structured process, poor communication between sales and BDC teams, and the neglect of CRM systems. I see these problems all the time during my sales training

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21:28

Sales Series E6: Car Sales Follow-Up Strategies

Dealer Talk With Jen Suzuki ·

2024/05/30

Developing an effective lead follow-up strategy in a car dealership environment where there are various levels of in-market buyers and internet leads can be challenging. Balancing the need to stay engaged with potential customers without appearing overly aggressive is key. I'm giving some tips on how to structure a lead follow-up cadence that is effective and respectful. In this episode, I focus on the art of effective sales follow-up strategies that are guaranteed to boost customer engagement and

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40:25

Prosperity Through Partnership: The Power of...

Dealer Talk With Jen Suzuki ·

2024/05/21

Embark on a journey of discovery and enlightenment in our latest episode, where we explore the intertwined realms of relationships, personal growth, and business success with two distinguished guests: Brian MacDonald, the visionary CEO and President of CDK Global, and Dr. Matt Bennett, the esteemed Vice President Graduate and Professional Studies of Northwood University. In this dynamic conversation, we delve into the significance of building strong business relationships and fostering personal

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14:07

Sales Series E5 | Use Internal Messaging Systems in...

Dealer Talk With Jen Suzuki ·

2024/05/18

Focusing on the critical role of internal messaging systems in optimizing workflow efficiency and enhancing customer service within dealership sales and service departments! In an industry where time is money, effective communication is paramount to ensure customers receive top-notch care and service. Explore with me the significance of utilizing internal messaging tools for facilitating quick and seamless communication, fostering team collaboration, and ensuring efficient customer service delivery

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13:48

Sales Series E4 | The Critical Role of TO’s on Sales...

Dealer Talk With Jen Suzuki ·

2024/05/16

Sales Series E4 This is a compelling episode for dealership managers and those looking to improve their personal sales numbers. The pivotal role of TO’s in the call handling sales process is broken. Manager TO’s and involvement on calls is crucial for maximizing sales opportunities, boosting customer loyalty, enhancing bottom line and CSI. Many sales managers tend to concentrate on showroom traffic when a salesperson encounters challenges or needs assistance in closing a deal. However, with the

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33:18

Evolving Sales Strategies 🤩 |The Power of 📞Call...

Dealer Talk With Jen Suzuki ·

2024/05/14

Tim Smith, the dynamic General Manager of Volz Auto Group in New York, chats with me about the world of sales call analysis and its transformative impact on sales performance. Tim shares his expertise on utilizing recorded calls as a tool for accountability, evaluation, and continuous improvement within his sales team. 2024 Vibes and you have to be careful when leveraging with your teams! Tim reveals his process of reviewing recorded sales calls via CallRevu system to hold his team accountable and

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21:28

Sales Series E1: 📆 Appointment Setting Strategies...

Dealer Talk With Jen Suzuki ·

2024/05/11

Sales Series Part 1 🛑 I will be holding an in-person sales workshop on setting appointments on May 15, 2024. Find out more information and register - https://bit.ly/3Jmw9Or Listen in as I tackle a few aspects important to leverage into your sales process when you are setting appointments! Get inspired to atteend my workshop! 🚘💰 Learn how to steer conversations effectively to build rapport and prevent hijacks, creating the space needed to become a trusted solution provider. Discover the importance

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17:56

Sales Series E2: ⏱Learn How to Effectively Train Your...

Dealer Talk With Jen Suzuki ·

2024/05/11

Sales Series Part 2 🔥 Sales Series for Dealership Teams 🔥 In today's fast-paced business world, lengthy meetings can drain productivity and hinder progress. In this episode, we dive into strategies for managers to revolutionize team training by condensing it into short, impactful sessions. Say goodbye to hour-long meetings and hello to efficient, engaging training that drives results! I introduce the concept of leveraging short teachable moments during team gatherings to make meetings both

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20:55

Sales Series E3: Learn Engaging Training Activities

Dealer Talk With Jen Suzuki ·

2024/05/11

Series - Part 3 Previously I recorded an episode on 10-minute training which was well received by many of you! This is the next part! What will you train on? What topics will you cover? Often topics are reactive to problem situations going on during the sales process or a heat case. All good and I challenge you to explore other ways to teach your team new skills. Even if you aren't a manager and you are reaching to that next level, you can do these activities with self. Think about where he majority

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41:02

Inspirational Pathway to Leadership Success with...

Dealer Talk With Jen Suzuki ·

2024/05/08

This is an incredibly inspiring and powerful conversation with the remarkable car dealer, Mario Murgado. Mario's journey from arriving in this country with nothing to now owning and operating 26 successful dealerships is a testament to the power of hard work, dedication, and leadership. Mario shares his insights on the fundamentals of a wildly successful leader, he emphasizes that the enemy of great is settling for good enough. According to him, people are only as great as the leaders guiding them

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25:11

Evolution in Vehicle Movement with Dave Sperau,...

Dealer Talk With Jen Suzuki ·

2024/05/07

Autosled is speaking and exhibiting May 21-23, 2004 at Finished Vehicle Logistics conference in Huntington Beach, CA! They are giving FREE VIP when you register using code AutosledVIP @ https://bit.ly/3WwlVCN In this episode, I sit down with Dave Sperau, the visionary founder of Autosled, a game-changing company disrupting the transportation industry. Dave shares exciting updates on how Autosled is reshaping the way vehicles are moved across markets and states, revolutionizing the business for both

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