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PODCAST

Service Evolution

CGP Maintenance & Construction Services, Inc

Service Evolution is the ultimate destination for America"s service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you"re at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join

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All Episodes

41:40

Facilities was Dumped in Your Lap, Now What?...

Service Evolution ·

2020/08/28

Shownotes (00:47) Intro(8:10) What to do when you take over Facilities Management(15:58) Kari shares about how mentors have helped her professionally(17:29) Prioritizing as a new FM(20:10) How FMs can help their relationship with vendors(23:05) How preventative care can save you trouble(25:39) How to make the most of a relationship with a vendor(35:35) Avoiding being overwhelmed by a new position(39:13) Wrap upQuotes“You always have your main vendor, but have a backup, because you may have

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29:56

Virtual Reality Training for the Next Generation of...

Service Evolution ·

2020/08/14

Shownotes(00:47) Intro(3:10) Introducing Interplay Learning(4:40) The role of VR in Interplay Learning’s curriculum (12:02) Addressing the age gap in FM workers(14:48) COVID’s effects on Interplay Learning(17:59) Looking into Interplay Learning’s online training(22:50) What kind of results in Interplay Learning seeing in the market?(25:41) What is Doug reading?(28:57) Wrapping upQuotes“That’s the gap that we’re trying to fill. We put up an on-demand, online catalog for electrical,

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28:24

Dumpsters to Dollars - How to Power Efficiency and...

Service Evolution ·

2020/07/24

Show Notes[00:02:15] Intro to Jason Gates and Metering Garbage at Compology. [00:07:15] How did Compology get started?[00:11:00] What made Metering Garbage such a good idea?[00:16:00] The pervasive benefits of Compology[00:20:10] Using Artificial Intelligence[00:25:18] Where’s Compology going next? Quotes“We have close to a hundred million images collected with our cameras that we use to keep training our algorithms to get better and better over time. The more dumpsters that we monitor, the

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24:42

Why Speaking is Critical to Career Growth - with...

Service Evolution ·

2020/07/10

www.cgpconstruction.com

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27:48

Leadership Series: Are You All in with Plan A, or...

Service Evolution ·

2020/06/26

Notes[00:05:30] Plan A[00:07:30] The Other Side of Pain[00:09:50] Addressing Failure[00:11:10] Who’s in Your Village[00:16:05] Finding Your Plan A People[00:26:15] Leadership ChallengesQuotes“If you add passion to water… it becomes your number one, your focus, and you don’t need a plan B.” [00:04:40]Linkshttps://www.keepinspiring.me/winston-churchill-quotes/https://www.amazon.com/Winning-Ultimate-Business-How-Book-ebook/dp/B000FCK3GO

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22:42

Using C.U.R.E with Your Team featuring Jim Robinson

Service Evolution ·

2020/06/08

Show Notes[00:03:15] The C.U.R.E[00:15:00] Are you surviving or thriving?[00:19:45] What are you reading?Quotes“Without a plan forward, there is no plan.” [00:11:15]“Make sure that they [clients] win first, and you win second.” [00:13:55]

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33:33

Covid19 Phase II - Filing a Claim to Cover Your...

Service Evolution ·

2020/05/29

Show Notes[00:03:00] Intro to Eric Townsend [00:06:00] Business Interruption Claim[00:011:05] What do you do if you’re denied?[00:14:10] How do companies file claims related to COVID19?[00:24:45] How the Law Eagles Was Started[00:29:50] What Advice do you have for business owners right now?LinksThe Law Eagles Atomic HabitsQuotes“Business Interruption is a comprehensive policy… if your business stops because a loss occurs, you have physical damage to your property, there is this business

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26:22

FM Education & Certification w/ ProFM

Service Evolution ·

2020/05/22

Show Notes[00:30:00] Intro to Randy Olsen[00:012:15] What do all FM have in common?[00:13:35] Why are training credentials so important in FM?[00:17:00] How does educational value show up for employers?[00:18:10] How has ProFM adapted during COVID-19?[00:21:25] What are you reading?Quotes“Communication… people have to buy into that. As an organization, you have to show you care [about communication].” [00:19:05]

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19:10

Leadership Series:The Big Re-Opening- Leading During...

Service Evolution ·

2020/05/13

Show Notes(00:47) Introduction(2:58) What can we expect now that businesses are trying to reopen?(4:41) How do you think this process is going to affect them and immediate future?(6:25) How do you think restaurants are going to manage with all those new requirements?(8:42) What do you think is the best way for restaurants to keep their team safe? (12:01) OSP: Optimized Sanitation Process(12:47) Covid 19 Safety Compliance Monitoring(15:59) There Will be challenges, but were not on the

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27:25

Does Chick-fil-A have the Best Company Culture?...

Service Evolution ·

2020/05/08

Show Notes[00:14:10] Customer Centered Approach[00:25:50] What is your next big thing?Show Quotes“We are empowered and supported to take care, and not just great care - fantastic care, of our operators and team members… by us supporting them, we are taking some of the pressure off and giving them the ability to keep their focus on brand awareness.” [00:14:37]

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27:24

Leading in a Crisis with Jim Robinson

Service Evolution ·

2020/05/01

[00:03:00] FEAR Mindset[00:06:30] How will COVID-19 change our habits?[00:10:10] How do you move from reactive to proactive?[00:14:15] How do you stay vulnerable with your team?[00:20:40] How do you balance keeping things positive?[00:23:20] What kind of innovations do you see coming after COVID-19?[00:25:05] What advice do you have for leaders right now?Show Quotes:“The power of touch is so significant, that there is no way I will not shake hands. It will be up to the recipient if they

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34:47

Corrigo's Digital Takeover featuring Terry Byerly &...

Service Evolution ·

2020/04/24

www.cgpconstruction.com [00:03:00] About Corrigo [00:07:52] BI Dashboard [00:11:51] Combining AI + BI [00:13:00] Discussion w/ Scott Hoffman [00:19:56] Predictive Maintenance [00:32:25] What’s next for Corrigo? Show Quotes: “At this point, you really can't be a sales professional without getting everyone involved. You have to know the entire process from beginning all the way to the end. Your process, but also the client's process. If you're going to solve their gap, know their current

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16:51

Leadership Series w Jim Robinson - Dealing w Change

Service Evolution ·

2020/04/17

www.cgpconstruction.com

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15:10

The Rise of Little Caesars with Wendy Gallo

Service Evolution ·

2020/04/10

www.cgpconstruction.com

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34:31

COVID-19 Updates for Facility Maintenance w/ Jim...

Service Evolution ·

2020/04/03

www.cgpconstruction.com

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26:14

RFMA2020- Tracy Tomson's Final Farewell

Service Evolution ·

2020/03/27

Show Notes(3:10) Tracy’s journey with RFMA(8:23) Biggest accomplishment since the start of RFMA?(10:12) What is your biggest life influence?(12:15) About the Team(17:51) About CAE(22:23) Tracy’s Retirement Announcement(24:44) Advice for Incoming CEOQuotes“I am now a part of something greater than myself… Now I have found my community. I found my people.” (9:09)“I think I was maybe the right person at the right time and took us to where we are now, but it's going to take someone else to take

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25:43

Why Communication is So Important Right Now w/ Susan...

Service Evolution ·

2020/03/20

https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc

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29:12

Equipment Rental of the Future w/ Pablo Carvallo of...

Service Evolution ·

2020/02/28

Show Notes[00:03:02] Intro: What are you reading? Pablo: That Will Never Work by Marc RandolfScaling Up by Verne Harnish[00:05:41] About Tobly [00:10:19] What’s your biggest challenge?[00:13:50] Is Toby a disrupter to the industry? [00:19:30] Changes in Industry Growth[00:23:16] What advice would you offer to similar companies?Show Quotes“A lot of people feel at this time and age is that it's all about service and just getting it out there and people will buy based on the service alone. I

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24:17

Making Employee Experience Count with CEO, Jim Robinson

Service Evolution ·

2020/02/14

Making Employee Experience Count with CEO, Jim RobinsonCGP Podcast Show Notes[00:02:48] What does employee experience mean to you?[00:07:58] How do you improve employee experience?[00:10:42] What role does technology play in the employee experience?[00:12:45] How do you keep an open dialogue with your team?[00:15:34] How do you make every moment count?[00:19:27] How do you empower your leaders?[00:21:57] What advice would you give other leaders in the facilities management world?Quotes:“As

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46:26

The True Competitive Advantage: Customer Experience...

Service Evolution ·

2020/02/07

FM EvolutionHost: Shawn BlackGuest: David AvrinShow [00:00:47] Intro [00:02:47] What are you Reading? [00:04:26] David’s Book [00:07:00] David’s Journey [00:12:01] Speaking in March [00:14:42] Difference between Customer Service & Experience [00:16:21] Accounting Story [00:20:12] How did David Begin Speaking [00:25:20] The Last Mile [00:30:25] Advice for when Breakdowns and Failures Happen [00:35:37] Future Proofing your Business [00:40:22] Handling Divided Attention [00:45:10]

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