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PODCAST

Windshield Time

Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.

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All Episodes

35:21

The Whole Home Inspection

Windshield Time ·

2020/05/29

On the podcast today, Chris Elmore and Chris Loudermilk are discussing the whole home inspection. Specifically, they talk about how to make it make sense for the customer. Most customers expect you to “just fix it” and don’t expect that you need to check the whole system. Listen for some things to use to help with the transition from the problem to the whole home inspection.

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39:37

All Things Pricing

Windshield Time ·

2020/05/22

This week on the podcast, Chris Elmore and Chris Loudermilk discuss all things pricing. Many technicians have issues with pricing or presenting what they perceive as expensive repairs or replacement options. In this podcast, Chris and Chris talk about the reasons you probably might think this. They’ll also give you some suggestions for overcoming these thoughts.

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38:28

The Language of Sales Part Deux

Windshield Time ·

2020/05/08

This week on the podcast, Chris & Chris continue their discussion on the Language of Sales. There were lots of requests for more on this topic. Listen to find out how they broke it down.

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29:08

Inside the Mind of Loudermilk

Windshield Time ·

2020/05/01

This week on the podcast, we take a trip into the mind of Chris Loudermilk. Chris Elmore (the host) gave Chris Loudermilk (the sidekick) the opportunity to choose three topics to discuss. Listen to find out what they discuss.

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55:34

The Language of Service and Sales

Windshield Time ·

2020/04/24

When you think of the language of sales, you most likely think of scripting or words that you use. While these are very important tools to help you learn, the language of sales is more about what isn’t said than the words that are used. On this week’s podcast, Chris Elmore & Chris Loudermilk discuss principles of the language of sales and service.

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41:06

What's Different and What's the Same

Windshield Time ·

2020/04/10

This week on the podcast, Chris Elmore and Chris Loudermilk continue their conversation about the response to the coronavirus. This week they focus on what has changed but also what has stayed the same.

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52:58

Motivating and Retaining People In a Time of Crisis

Windshield Time ·

2020/03/31

In this Webinar, Todd Liles is joined by Tim Boulden of Boulden Brothers and Daniel Johnson of Dial One Plumbing. Both Tim and Daniel are leaders in our industry and they are providing eye-opening insight into how to protect your team and your business during a difficult time.

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38:37

In-Home Service and the Coronavirus

Windshield Time ·

2020/03/16

This week on the podcast, Chris Elmore and Chris Loudermilk discuss the most current event – the Coronavirus. They give their insights and what they recommend form a customer service perspective.

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32:29

Handling Objections - Multiple Bids

Windshield Time ·

2020/03/13

This week on the podcast Chris Elmore and Chris Loudermilk continue their discussion on handling objections. Specifically, this week they discuss how to handle the “multiple bids” objection. For technicians, this can sound like “I need a second opinion.”

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35:24

Prescriptions Part 2 - Handling Objections

Windshield Time ·

2020/03/06

This week on the show, Chris and Chris resume their talk about the second P in PRESS PLAY, Prescriptions. Any time you ask a customer to buy from you there is the possibility of objections. Here is the process for understanding and handling objections.

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29:17

Outbound Calling for CSRs

Windshield Time ·

2020/02/21

This week, Chris Elmore and Brandy Loudermilk discuss Out-Bound Calling. This podcast has elements for managers, CSRs, and technicians.

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41:46

PRESS PLAY: Prescriptions

Windshield Time ·

2020/02/14

This week on the show, Chris and Chris talk about the second P in PRESS PLAY, Prescriptions. Presenting your findings and offering the right solutions is critical. Here are the critical points about Prescriptions discussed on this week’s podcast. You must acknowledge that your customer is in a forced buy. You are not forcing them to buy from you or your company, but they are forced to buy from someone. They can’t do it themselves. This causes a lot of negative emotions – fear, anger,

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152 results

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