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PODCAST

Level Up Claims

The Level Up Claims Podcast brings you real conversations with the leaders, builders, and disruptors shaping the property damage, restoration, and insurance-claims world. Each week, we dig into the strategies, systems, and mindset needed to grow, whether you"re a contractor, public adjuster, attorney, or anyone working in the claims ecosystem. From business growth and leadership to industry trends, complex losses, tech, and entrepreneurship, we spotlight the people who refuse to settle and are

business management

All Episodes

28:46

How to Work with Insurance Companies During Roofing...

Level Up Claims ·

2023/04/19

In this episode, Galen and Tyler Slade of Slade Roofing discuss challenges in the property casualty insurance industry, including insurance fraud and customer service. Slade Roofing emphasizes clear communication and exceptional customer service to minimize misunderstandings and fraud. The major challenges faced in the industry involve hiring qualified employees and maintaining open communication between contractors, agents, and clients. The episode underscores the importance of integrity,

en

37:12

Helping Contractors Grow Their Businesses with Aaron...

Level Up Claims ·

2023/04/12

In this episode, Galen talks with Aaron Hockel of AltaVista Strategic Partners, a marketing firm that helps contractors grow their businesses. They discuss the significance of comprehensive marketing plans, avoiding common social media blunders, and staying informed about industry trends. Aaron emphasizes the importance of custom marketing plans, partnering with experienced professionals, and staying up-to-date on evolving technologies such as AI-generated content. They also explore the need for a

en

33:34

Sustainable Roof Coatings with Tatsuya Nakagawa -...

Level Up Claims ·

2023/04/05

In this episode, Galen talks with Tetsuya Nakagawa, CEO and Co-Founder of Castagra Products, who discusses his entrepreneurial journey and how Castagra Products came to be. They initially won a competition by Dragon's Den, and though the product wasn't initially meant for roofing, they eventually moved in that direction after winning a stadium project contract over 42 other companies. Tats emphasizes the importance of problem-solving and evaluating situations to determine the best course of action

en

30:46

Improving Your Employee’s Training Level with...

Level Up Claims ·

2023/03/29

Jeremiah Broz, CEO of Energy Advantage Roofing and Solar, discusses the importance of instilling core values such as gratitude, resilience, accountability, and empowerment (GRACE) in employees. He explains how his company has implemented these values, and how they conduct training, development, and performance reviews. Jeremiah also emphasizes the need for supporting employees and providing a strong value proposition to set his company apart from competitors. He believes in continuous skill

en

38:21

How to Utilize the Power of Social Media for Leads...

Level Up Claims ·

2023/03/22

Galen features roofing sales and marketing specialist Andrew Itnyre, who shared his social media strategies for generating leads and building a community of contractors. Itnyre advised creating engaging, high-quality content efficiently to save time and using every aspect of social media platforms, including live videos, photos, and stories. He emphasized the importance of engagement and communication with followers to build genuine connections and friendships instead of just having followers. He

en

32:17

Building Systems To Scale with Raul Hernandez Ochoa -...

Level Up Claims ·

2023/03/15

For business owners who are looking for strategies on how you can build, strategize, and implement KPIs to your team, this episode of the Level Up Claims podcast is for you! Raul Hernandez Ochoa, a Digital Growth Operator and Strategist, talks about the framework and strategies that helped him scale companies, increase revenues, and run different remote teams. Raul unveils what his process is in building criteria and KPIs that can be implemented in operating a business and a team to increase sales

en

37:47

Training, Coaching, and Helping Commercial Roofers...

Level Up Claims ·

2023/03/08

If you are a business owner looking for answers as to why your business is yet to succeed, this episode of the Level Up Claims podcast is for you! Greg Hayne, founder of the Hayne Coaching Group, unveils the secrets on how he provides businesses with effective coaching and education and helps them maximize their business potential. He has been in the industry for over 20 years and established the Hayne Coaching Group to help commercial roofers build better service departments. As a business and

en

28:40

Management and Growth Consulting to Contractors and...

Level Up Claims ·

2023/03/01

Building a successful business is not just about your brand! If you are a business owner and you’re looking to scale your business, make sure not to skip this episode of the Level Up Claims podcast! Jessica Stahl, the owner of Ignite Results, shares her top secret in developing systems, making connections in the industry, and hiring and recruiting people. Find out how your recruitment, hiring, and onboarding process can lead to the success of your business and how investing in your people can

en

38:42

The Role of an Agency in a Business with Mike Brevik...

Level Up Claims ·

2023/02/22

If you're a business owner looking to level up your branding strategy, don't miss out on the latest episode of the Level Up Claims podcast! Branding specialist Mike Brevik shares his insights on creating a consistent and powerful brand that reflects your company's values and resonates with your target audience. Discover the key elements of successful branding and learn how to attract new customers and build loyalty with your existing ones. Listen in and take the first step towards creating a winning

en

28:46

Public Adjusters with Steven Bush - Episode 10

Level Up Claims ·

2023/02/15

Continuing with their previous conversation, Galen talks to Steven Bush about his opinion of public adjusters, and what the future holds for the Bush Law Group. Who’s The Guest? Steven established The Bush Law Group, a group of attorneys that is a first-party property insurance law firm dedicated to serving policyholders in their time of need. Their focus is on providing excellent legal representation, compassion, and understanding. Highlights Man of All Trades: Other than being a lawyer, what

en

25:53

Scaling Your Business with Nathan Hirsch - Episode 9

Level Up Claims ·

2023/02/08

Galen welcomes Nathan Hirsch to talk about hiring the right people for the job. He is an expert in hiring and has spoken at industry events about scaling with remote talent. One of the challenges with hiring remote workers is their reliability and accountability, but with Nathan’s proven success and experiences and processes, hiring remote workers is made easy. Who’s The Guest? Nathan Hirsch is the founder of FreeUp, a rapidly growing freelance marketplace catering to eCommerce and marketing

en

34:18

The Public Adjusting World with Jack Hanks - Episode 8

Level Up Claims ·

2023/02/01

Galen welcomes Jack Hanks to talk about working in a corporation becoming a public adjuster and creating his own business and a successful team. He has implemented a four-step training program to improve public adjusting, as well as a weekly event called "Pinot by the Pool" to help his team build personal connections. Jack also discusses how he uses technology to help streamline the process. Who’s The Guest? Jack Hanks comes to Claims Management with over 30 years of experience in the claims and

en

42:41

Successful Teams with Sam Taggart - Episode 7

Level Up Claims ·

2023/01/25

Galen welcomes Sam Taggart to talk about building and hiring a successful team. With Sam’s experience building his own personal brand, he shares what the true reality is for sellers: The setbacks, the challenges, and the solutions that can help you put out a successful business. Who’s The Guest? Sam Taggart is the founder of The D2D Association, D2DCon, and the D2D Experts. He is also an avid real estate and cryptocurrency investor. Sam is a leader in the fields of entrepreneurship, business growth,

en

01:02:20

Forensic Engineering with Todd Stern - Episode 6

Level Up Claims ·

2023/01/18

Galen welcomes Todd Stern to talk about forensic engineering, how it is beneficial to policyholders and carriers, and dealing with different inspections. Todd’s expertise will help guide anyone who is looking to start a career in restoration and insurance work or is expecting to have an engineering inspection. Who’s The Guest? Todd Stern started his roofing career at the age of 16. He quickly learned the trade and how to work with insurance companies. Hurricane Katrina was a pivotal moment for

en

30:28

Appraisals with Steven Bush - Episode 5

Level Up Claims ·

2023/01/11

Galen welcomes Steven Bush to talk about the appraisal process and how to deal with damages and insurance claims. Steven’s insights will help contractors create better workflows and set expectations so you and your team can succeed. Who’s The Guest? After a year of defending policyholders as a public adjuster, Steven earned a law degree at the Florida Coastal School of Law. Upon his graduation and acceptance into the Florida Bar Association, Steven assembled a team of attorneys, with each individual

en

41:07

Gratitude with Chris Schembra - Episode 4

Level Up Claims ·

2023/01/04

Who’s The Guest? Chris Schembra is a philosopher, question-asker, facilitator, and “Gratitude Guru.” He spent the last six years traveling around the world, helping people connect in meaningful ways. He is also the founder and the Chief Question Asker of 747, an advisory firm that helps companies create meaningful connections through its 747 Gratitude Experience, an evidence-based framework that helps leaders build a community and strengthen relationships. Summary Galen talks to Chris Schembra about

en

42:47

Digital Persuasion with Erin King - Episode 3

Level Up Claims ·

2022/12/28

2x Best Selling Author Erin King is also the World’s Leading Digital Persuasion Expert. She hosts the SUCCESS Magazine Podcast “On Your Terms with Erin King.” She helps clients ranging from The Academy Awards to Disney to The United States Navy communicate more compellingly online. Off duty, Erin loves playing outside with her husband Hartman, facetime with her family, and is a doting, over-the-top dog mom to a sassy cavapoo named Betty White. Summary Galen welcomes Erin King to talk about digital

en

38:40

Client Experience with Joey Coleman - Episode 2

Level Up Claims ·

2022/12/21

Joey Coleman is the creator of The First 100 Days – a system that is designed to dramatically increase your customer retention and as a result, your bottom line. Joey is a recognized expert in customer experience design and is an award-winning speaker at both national and international conferences. Galen interviewed Joey about the vital importance of the client experience to the continued growth and sustainability of the business. Highlights Client Spotlight: Who is Joey Coleman? What is his most

en

32:33

Leadership with Patrick Houlahan - Episode 1

Level Up Claims ·

2022/12/14

Today we have with us an exceptional leader who has led high-performing teams in the military and in the business world. Our speaker today is Patrick Houlahan. Patrick has had a 27-year career as a fighter pilot in the Marine Corps and is the Founder and CEO of Strategic Leadership Consultants, leading numerous teams and organizations to success in the business world. MILITARY CAREER BACKGROUND: Patrick graduated from The Citadel in 1992 and was commissioned as a 2nd Lieutenant in the United States

en

01:03

Welcome to the Level Up Claims Podcast

Level Up Claims ·

2022/06/08

Insurance companies are in business to make money, not to spend money. The Level Up Claims podcast helps public adjusters and contractors understand the property insurance loss game and create a winning strategy to help homeowners recover from a disaster. Host Galen Hair talks to industry experts and thought leaders to give you priceless insight so you can maximize your claims and grow your business to the next level.

en

160 results

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