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PODCAST

Hospitality Daily Podcast

Josiah Mackenzie

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

business places & travel

All Episodes

13:47

Visibility as a Competitive Advantage: How Raines...

Hospitality Daily Podcast ·

2025/08/06

David Tart, Managing Partner at Raines, shares how the practice of visibility drives the culture at his rapidly growing hospitality company. He dives deep into how Raines maintains its close-knit, relationship-driven culture through intentional leadership practices, especially during growth periods and acquisitions like the integration of HP Hotels. Listen in to discover how visibility, internal events, and cross-training initiatives create career opportunities and cultivate a unified team

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17:17

Risk, Reward, and Relationships: David Tart’s Proven...

Hospitality Daily Podcast ·

2025/08/05

David Tart, Managing Partner at Raines, entered the hospitality industry by turning family farmland into his first Hampton Inn. Today, he leads development at Raines, an integrated hospitality company known for both branded and independent hotels. In this conversation, David shares key lessons from his career—particularly around risk-taking, relationship-building, and why trust is foundational in navigating the world of hospitality. A few more resources: If you're new to Hospitality Daily,

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21:30

Winning Without OTAs: How Unplugged Achieves 100%...

Hospitality Daily Podcast ·

2025/08/04

In this episode, our guest experience correspondent, Danica Smith, speaks with Hector Hughes, co-founder of Unplugged, who shares how they have achieved the remarkable with 100% direct bookings and nearly full occupancy year-round -- all without relying on OTAs. Hector discusses Unplugged's unique approach to organic growth, the creative use of social media, and how building a movement rather than just a brand has driven their success. Hospitality leaders will gain fresh insights into how

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23:36

Digital Detox Done Differently: How Hector Hughes...

Hospitality Daily Podcast ·

2025/08/03

In this episode, our guest experience correspondent, Danica Smith, speaks with Hector Hughes, co-founder of Unplugged: a hospitality concept transforming wellness travel through digital detox experiences. Hector shares why merely offering digital detox as a hotel amenity rarely succeeds, and reveals how Unplugged has built its entire guest experience around the power of disconnecting. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message her...

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30:02

How Chris Gilbert is Humanizing Government Through...

Hospitality Daily Podcast ·

2025/08/02

Chris Gilbert, CEO of Springfield Township in Hamilton County, Ohio, and founder of Municipal Hospitality Advisors, shares how he's applying hospitality principles to transform local government. Chris reveals what inspired him to shift civic leadership from transactional interactions to meaningful moments of hospitality, highlighting practical ways he's building a people-focused culture within government operations. Listeners will learn how to effectively humanize their leadership

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10:51

Inside Zara’s "Travel Mode": A Blueprint for...

Hospitality Daily Podcast ·

2025/08/01

In this episode, Danica Smith, Hospitality Daily’s guest experience correspondent and founder of MorningStar GX, breaks down Zara's innovative "Travel Mode" initiative, demonstrating how hospitality leaders can draw inspiration from retail to rethink guest experiences. She highlights the importance of creative, cross-industry collaborations and addresses critical debates surrounding sustainability, brand alignment, and the future role of retail in hospitality. See Danica's post

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20:37

The Four Ps of Guest Experience: How to Know, Grow,...

Hospitality Daily Podcast ·

2025/07/31

Danica Smith, Hospitality Daily’s guest experience correspondent and founder of MorningStar GX, returns to dive deeper into her innovative framework, The Four Ps of Guest Experience: Personal, Purposeful, Playful, and Participatory. In this episode, Danica breaks down each pillar with actionable insights, exploring why personalization must move beyond superficial data points, how travel can serve as a powerful catalyst for personal growth, and why playful, participatory experiences are key to guest

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14:23

Inside The Mind of Today's Traveler: How to Excel in...

Hospitality Daily Podcast ·

2025/07/30

Danica Smith, Hospitality Daily’s guest experience correspondent and founder of MorningStar GX, returns to share what she's learned from recent conversations with industry leaders and her consultancy work. She explains why guest expectations are evolving so rapidly, discusses key trends shaping guest experiences today, and provides real-world examples of personalization at its best. Danica also previews her "4 Ps" framework for guest experience, an influential tool hospitality leaders

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12:31

Building a Workplace People Love: Inside Pacifica...

Hospitality Daily Podcast ·

2025/07/29

Scott Roby, President of Pacifica Hotels, joins us to share the keys to building a workplace culture that reduces turnover and boosts hotel performance. He reveals Pacifica's innovative approach, from personalized employee experiences and thoughtful leadership retreats to candid, empathetic communication that leads to true employee engagement. Hospitality leaders will gain actionable insights into creating an environment where employees feel valued, leading to stronger retention, happier teams,

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21:39

How Pacifica Hotels Is Boosting Profitability by...

Hospitality Daily Podcast ·

2025/07/28

Scott Roby, President of Pacifica Hotels, shares how he's navigating the current economic environment by strategically cutting costs without sacrificing quality or guest experience. You'll learn about Pacifica’s innovative approach to profitability, including leveraging technology, creatively driving domestic travel demand, and uncovering overlooked operational savings. This episode offers practical insights for hospitality leaders seeking ways to boost margins and maintain excellence in a

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38:06

High Stakes in the High Desert: The Untold Story of...

Hospitality Daily Podcast ·

2025/07/27

In this episode, we go behind the scenes of Reset Hotel, the first new hotel built in Joshua Tree in over 15 years. Co-founder Adam Wininger and investor Shannon Ching of HP Investors share candid insights and practical lessons from their experience bringing this ambitious, outdoor-focused hotel concept to life. You'll hear why they chose hotels over Airbnb, how trust shaped their partnerships, and why understanding guests' desires ultimately defined Reset’s success.Also see: Designing

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8:03

Finding Creative Inspiration Beyond Hospitality: How...

Hospitality Daily Podcast ·

2025/07/26

In this episode, Sage Hospitality Group’s Chief Creative Officer, Jessica Werner, shares her approach to finding fresh creative inspiration by looking beyond the hospitality industry. She explains why seeking inspiration from art, nature, music, and even wine-making can unlock powerful new ideas for hospitality leaders. If you're looking to stay inspired, avoid creative burnout, and bring truly innovative thinking into your work, you’ll love her perspective and practical tips. A few more

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8:18

AI in Hospitality: How Sage’s Chief Creative Officer...

Hospitality Daily Podcast ·

2025/07/25

In this episode, Jess Werner, Chief Creative Officer at Sage Hospitality Group, explores how AI is reshaping hospitality without losing its essential human touch. Jess explains how Sage integrates AI to enhance operational efficiency and brand consistency, from refining marketing strategies to maintaining impeccable guest experiences. Yet, she emphasizes that technology must complement, not replace, genuine human connection and creativity. Jess also shares why authentic, experiential hospitality

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12:30

From Grand Lobbies to Micro Living: Inside A Few of...

Hospitality Daily Podcast ·

2025/07/25

So far in our series with Jess Werner, we've explored her path to becoming Chief Creative Officer at Sage Hospitality Group and learned about Sage Studio, the innovative in-house design team she's built. Today, we dive even deeper, taking you behind the scenes of Sage Hospitality’s standout Denver projects—from the community-driven luxury of the Crawford Hotel at Union Station to the compact creativity and modular innovations of Catbird Hotel. You may also enjoy: The Dana Crawford

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14:58

Inside Sage Studio: How Our Creative Concepts Become...

Hospitality Daily Podcast ·

2025/07/24

In this episode, Jess Werner, Chief Creative Officer at Sage Hospitality Group, takes us behind the scenes of Sage Studio, the innovative team responsible for shaping hotels and restaurants into thriving, beloved hospitality brands. Jess shares her approach to aligning creativity, authenticity, and strategic clarity to build places that not only resonate with guests but also deeply connect with teams and communities. You may also enjoy: Creativity Beyond Aesthetics: How Sage Hospitality’s Jessica

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14:50

Creativity Beyond Aesthetics: How Sage Hospitality’s...

Hospitality Daily Podcast ·

2025/07/23

Jessica Werner has one of the most intriguing roles in hospitality: as Chief Creative Officer at Sage Hospitality Group, she designs spaces that go far beyond just looking good. In this episode, Jess explains how her operational background shapes her creative approach, resulting in hospitality projects that deliver both profit and community impact. She shares why great design must start with business strategy, how placemaking creates meaningful connections, and how Sage’s creativity consistently

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27:24

The People Side of Data: How We Spend Less Time on...

Hospitality Daily Podcast ·

2025/07/22

In this episode, Shozib Khan, VP of Hotel Performance and Analytics at Spire Hospitality, shares what he calls "the people side of data" and his approach to freeing hoteliers from being overwhelmed by reports, empowering them to focus on their guests and support their teams. Learn more about ProfitSword by Actabl - the tool Shozib mentioned several times in the show.Also see: The Chemistry Major Who Makes Hotels Better, One Data Point at a Time: Shozib Khan, Spire Hospitality A few more

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15:42

The Chemistry Major Who Makes Hotels Better, One Data...

Hospitality Daily Podcast ·

2025/07/21

In this episode, Shozib Khan, VP of Hotel Performance and Analytics at Spire Hospitality, shares his unique journey from studying chemistry to improving hotel performance through data-driven insights. Shozib reveals how applying a scientific mindset and curiosity helped him identify hidden operational problems and enhance guest and employee experiences. By combining analytical rigor with human-centered innovation, Shozib demonstrates how hospitality leaders can effectively use data to solve

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39:30

RTRX: Suraj Hinduja on Designing Events That Spark...

Hospitality Daily Podcast ·

2025/07/20

In this episode, Suraj Hinduja, Managing Director of RTRX, shares how he and his team at Rockbridge are rethinking events by creating experiences centered around curiosity, connection, and impact. Originally inspired by the desire to support cancer research, RTRX has evolved from a small hospitality-focused gathering into a multi-day, cross-industry event intentionally designed to spark spontaneous discovery and meaningful interactions. Listen to learn how Suraj and RTRX use hospitality principles

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14:35

The Power of Saying Yes: How Sarah Dinger Turned...

Hospitality Daily Podcast ·

2025/07/19

In this episode, Sarah Dinger, the first employee and now Executive Vice President of Franchise Operations at My Place Hotels, shares her advice on accelerating your hospitality career by embracing opportunities—even uncomfortable ones—and the critical role mentorship plays in professional growth. She also provides an exclusive behind-the-scenes perspective from her role as Chair of AHLA’s ForWard Advisory Committee, highlighting how women are reshaping leadership in the hospitality industry. This

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1,157 results

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