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PODCAST

Hospitality Daily Podcast

Josiah Mackenzie

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

business places & travel

All Episodes

12:50

The End of Comfort as Hospitality's Goal - Jannes...

Hospitality Daily Podcast ·

2025/11/06

In this conversation, Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality Academy, shares a contrarian view of hospitality in an age of abundance with our innovation correspondent Matthias Huettebraeuker. Drawing on two decades leading some of the world’s finest hotels, Jannes shares why fulfillment for many often comes not from comfort, but from challenge, purpose, and intentional living.Together, they discuss how luxury hospitality can evolve beyond pampering

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12:01

Leading Consistent Excellence in Hospitality - Jannes...

Hospitality Daily Podcast ·

2025/11/05

In this episode, Jannes Sörensen—founder of Kepler Hotel Group and the Kepler International Hospitality Academy, and former General Manager of London’s award-winning Beaumont Hotel—joins our innovation correspondent Matthias Huettebraeuker to discuss what it really takes to lead consistent excellence in hospitality.Building on yesterday’s conversation about service, Jannes explains why structure, systems, and culture—not endless SOPs—are the foundations that allow great hotels to deliver truly

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11:50

Why Service Is What Still Sets Great Hotels Apart -...

Hospitality Daily Podcast ·

2025/11/04

In this episode, we're learning from Jannes Sörensen, founder of Kepler Hotel Group and the Kepler International Hospitality Academy, in a conversation hosted by our innovation correspondent Matthias Huettebraeuker. After years leading some of the world’s best hotels, Jannes shares why differentiation and success in hospitality today comes not from design or amenities, but from the emotional experience we create for guests.He explains how hospitality education and leadership must evolve to

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27:05

Aman to Tourism Western Australia to CEO of Nammos...

Hospitality Daily Podcast ·

2025/11/03

What does it take to build a global career in travel and hospitality — one that spans brands at the top of our industry?In this conversation, our career correspondent, and hertelier founder Emily Goldfischer, sits down with Carolyn Turnbull, the CEO of Nammos Hotels & Resorts, whose journey has taken her from Aman to Tourism Western Australia and beyond. Carolyn shares what she’s learned about leadership, trust, and building culture through change — lessons gained from decades working alongside

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40:07

The Secrets of Modern Luxury Hospitality in London -...

Hospitality Daily Podcast ·

2025/10/31

In this episode, Eugene Leonard, General Manager of Hotel Café Royal in London, shares with our guest experience correspondent, Danica Smith (founder of MorningStar GX), how a 160-year-old landmark stays relevant to today’s luxury traveler. He explains his “zeitgeist” approach to guest experience, updating classic service touchpoints (yes, even shoe-shine) to match what modern, younger luxury guests actually use. Eugene also explains why arrival is the defining moment at Hotel Café Royal, how he

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10:35

90 to 1: The Hotel Tech Future I’m Excited About -...

Hospitality Daily Podcast ·

2025/10/30

In this episode, Eugene Leonard, General Manager of Hotel Café Royal in London, shares with our guest experience correspondent, Danica Smith (founder of MorningStar GX), his perspective on how technology is changing hospitality now in real ways. From managing 90 disconnected systems to creating one unified guest experience, Eugene explains how better integration and AI tools can help hoteliers make faster, better decisions -- without losing the human touch that is the bedrock of great service.He

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14:09

Why I Work in Hotel Tech & What I See Now - Josiah...

Hospitality Daily Podcast ·

2025/10/29

In this episode, you'll hear an excerpt of Josiah Mackenzie's conversation with Sloan Dean on the Not Done podcast, where he talks about the state of hospitality technology from his perspective as head of marketing at Actabl: what’s working, what’s not, and what leaders can do right now to drive change.They explore why tech adoption in hotels has often lagged, how poor rollouts can backfire, and what it takes to align innovation with the realities of operations and profitability. Josiah

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14:16

St Giles Hotel Group's "Hotels with Heart": Housing &...

Hospitality Daily Podcast ·

2025/10/28

In this episode, Abigail Tan, CEO of St Giles Hotel Group, joins our correspondent and hertelier founder Emily Goldfisher to share the story behind Hotels with Heart, a program using hospitality to provide housing, training, and new opportunities for people experiencing homelessness. Started during the pandemic, the initiative has grown into a full-fledged Hospitality Academy that equips participants with skills, confidence, and pathways to employment. Abigail’s vision shows how hotels can go beyond

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13:57

St Giles Hotel Group CEO Abigail Tan on Leading...

Hospitality Daily Podcast ·

2025/10/27

In this episode, St Giles Hotel Group CEO Abigail Tan shares how her approach to leadership has evolved from self-discovery to creating a culture people can feel. Speaking with our career correspondent and hertelier founder Emily Goldfisher, Abigail reflects on the values that guide her decisions, the lessons she’s learned as both a CEO and mother, and why authentic leadership and organizational behavior matter more than ever in hospitality.She discusses how she’s built a loyal team—many with

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10:27

Why Hospitality Matters to Community Recovery -...

Hospitality Daily Podcast ·

2025/10/26

In this episode, Gregory Day, President of Hospitality for Mani Brothers Real Estate Group and Managing Director of the Malibu Beach Inn, shares how hospitality can play a powerful role in rebuilding a community after crisis.Following two devastating wildfires and months of road closures that cut local business revenue by up to 90%, Gregory has become a leading advocate for why hospitality matters — not only for travelers, but for the people and small businesses who depend on it. He discusses

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13:14

Leading Through a Firestorm - Gregory Day, Malibu...

Hospitality Daily Podcast ·

2025/10/25

In this episode, Gregory Day, President of Hospitality for Mani Brothers Real Estate Group and Managing Director of the Malibu Beach Inn, shares what it was like to lead his team and guests through two devastating wildfires that struck Malibu just 30 days apart.Gregory recounts how preparation, calm leadership, and a deeply rooted service culture guided every decision, from midnight evacuations to supporting displaced residents and first responders. He explains how an “inverted org chart” approach

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8:17

How Attentive Listening & Autonomy Are the Secrets to...

Hospitality Daily Podcast ·

2025/10/24

In this episode, Gregory Day, President of Hospitality for Mani Brothers Real Estate Group and Managing Director of the Malibu Beach Inn, shares how listening attentively to guests and empowering staff to act with autonomy define his approach to five-star hospitality. Building on yesterday’s discussion about the Malibu Beach Inn’s turnaround, Gregory explains how a culture of trust and responsiveness enables his team to deliver deeply personal guest experiences. You’ll also hear a story from

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10:23

Inside the Malibu Beach Inn Turnaround: The Two-Year...

Hospitality Daily Podcast ·

2025/10/23

In this episode, Gregory Day, President of Hospitality for Mani Brothers Real Estate Group and Managing Director of the Malibu Beach Inn, shares how he led a complete turnaround of this stunning oceanfront property in just two years -- a journey that took it to the top of luxury hospitality. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights

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17:10

Rethinking Formality & The Evolving Expressions of...

Hospitality Daily Podcast ·

2025/10/22

In this episode, Gregory Day, President of Hospitality for Mani Brothers Real Estate Group and Managing Director of the Malibu Beach Inn, reflects on how formality and luxury have evolved across different hospitality environments.Gregory shares formative lessons from his early career, from discovering true luxury at Pebble Beach Resorts to being mentored by industry leaders and later managing at Fairmont, where excellence took on a different meaning.He discusses how definitions of formality and

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46:14

How Hotel Design Shapes The Guest Experience -...

Hospitality Daily Podcast ·

2025/10/21

In this episode, our innovation correspondent Matthias Hüttebräuker explores the power of hotel design with LIND + ALMOND's Pernille Lind, the award-winning designer behind Hotel Sanders in Copenhagen and The Newman in London. Together, they examine how thoughtful design influences how guests feel, move, and connect. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my

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8:05

What Gives Me Hope in Hospitality Now - Chris Green,...

Hospitality Daily Podcast ·

2025/10/20

Chris Green, President of Humanitarian Hotels, shares what gives him hope in hospitality today. As the industry faces rising costs and flat forecasts, he explains how leaders can rebuild optimism through care, connection, and investing in their people. Also see: Hospitality as an Engine for Generosity: How Humanitarian Hotels Operates with Excellence & Gives Away 100% of ProfitsCalled to Use Your Gifts for Good (podcast w/ Fr. Mike Schmitz) A few more resources: If you're new to

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27:13

Hospitality as an Engine for Generosity: How...

Hospitality Daily Podcast ·

2025/10/19

In this episode, Chris Green, President of Humanitarian Hotels, shares how his organization gives away 100% of its profits to charity -- while operating with world-class excellence. He explains how hospitality can become an engine for generosity, where every associate, guest, and community benefits -- and challenges us to rethink what it means to pursue what's good.Links to learn more:Humanitarian Hotels Founder's StoryBusiness as a Force for Good: The Humanitarian Hotels Story (video with

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23:20

Inside Universal Music's Big Bet on Hospitality -...

Hospitality Daily Podcast ·

2025/10/17

In this episode, Oscar Serrano shares how UMusic Hotels, a joint venture between Universal Music Group and UMusic Hospitality & Lifestyle, is reimagining hospitality at the intersection of music, entertainment, and culture. He explains how the concept evolved from the idea of connecting music superfans with real-world experiences to opening the first property in Madrid, complete with live performances, retail collaborations, and cultural programming.Also see from Oscar: How Operational Insight

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16:15

How Operational Insight Fuels Commercial Success in...

Hospitality Daily Podcast ·

2025/10/16

In this conversation, Oscar Serrano shares how his deep operational experience has shaped the way he leads commercial strategy today. From growing up in Majorca—where tourism is part of daily life—to leading global hospitality brands, Oscar explains why understanding every aspect of operations is essential to delivering both exceptional guest experiences and strong business results.You’ll hear how this operational mindset influences sales, marketing, and brand development at UMusic Hospitality, and

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15:50

Don’t Cut PR: How Communications Drive Hospitality...

Hospitality Daily Podcast ·

2025/10/15

In this conversation hosted by Nancy Mendelson, hospitality marketing veteran Victoria Feldman de Falco, principal and co-founder of Redpoint, shares how consistent communication — even in challenging times — can drive long-term success for hospitality businesses.With more than four decades of experience shaping stories for hotels, destinations, and cruise lines, Vickie has been recognized as one of HSMAI’s Top 25 Extraordinary Minds and received the organization’s Winthrop W. Grice Award for

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1,102 results

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