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PODCAST

Hospitality Daily Podcast

Josiah Mackenzie

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

business places & travel

All Episodes

23:48

How We Led Digital Transformation at Mandarin...

Hospitality Daily Podcast ·

2026/01/03

In this episode, Monika Nerger, former Group Global Chief Information Officer at Mandarin Oriental, shares how she led a large-scale digital transformation by putting brand DNA—not technology—at the center of the strategy. She explains why data governance became the foundational layer, how cross-functional collaboration reshaped decision-making, and what it took to drive real change during the pandemic and beyond. The conversation explores the often-overlooked role of change leadership, trust, and

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8:40

Why Managing From Your Office is Costing You Money -...

Hospitality Daily Podcast ·

2026/01/02

In this episode, Craig Poole, a three-time Hilton Connie Award winner and AHLA’s General Manager of the Year, shares why returning to the basics of hospitality starts with leadership presence on the floor. He shares how being visible to guests, employees, and the surrounding community directly impacts revenue, demand, and long-term growth. Craig explains the concept of the “point of impact,” why managing from reports creates blind spots, and how walking lobbies and working banquets unlocked new

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9:58

It's Time to Go Back to the Basics in Hospitality -...

Hospitality Daily Podcast ·

2026/01/01

In this episode, Craig Poole, a three-time Hilton Connie Award winner and AHLA’s General Manager of the Year, shares why it’s time to go back to the basics of hospitality. Craig shares why leadership, presence, knowing your people, and engaging directly with guests still matter more than ever. Drawing on decades of experience, he offers practical reminders for hotel leaders seeking to build stronger teams, deliver better guest experiences, and build more resilient businesses.See more with

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6:37

The Year Ahead in Hospitality: Why People and Culture...

Hospitality Daily Podcast ·

2025/12/31

In this episode, Agnelo Fernandes, CEO of Cote Hospitality, shares his take on what will matter most for hospitality leaders in the year ahead. As technology and AI continue to accelerate, Agnelo argues that people and culture—not platforms or tools—will ultimately define the winners in the industry. He explores why the guest journey is becoming more complex, why labor challenges are structural rather than temporary, and why even the best technology fails without the right teams behind it. For

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4:22

Why I'm Adding Q&A and Group Conversations To This...

Hospitality Daily Podcast ·

2025/12/26

In this short update, Josiah shares how Hospitality Daily is evolving in the year ahead. Ask your question here on LinkedInA few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you

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7:01

Christmas in Hospitality: When Culture Matters Most -...

Hospitality Daily Podcast ·

2025/12/25

In this short episode, Craig Poole reflects on what Christmas reveals about leadership in hospitality and why this season is often when culture matters most.You may also enjoy these from Craig: When Places Are Broken, Hospitality Can Lead With HopeWhy Hospitality Creates Hope A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode

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5:45

Why Hospitality Creates Hope - Craig Poole

Hospitality Daily Podcast ·

2025/12/24

In this episode, Craig Poole reflects on why hospitality is uniquely positioned to create hope—especially in broken or forgotten places. Drawing on his experience turning around marginalized properties and communities, Craig explains why hope isn’t something leaders can wish for but must actively build through selfless decisions and risk-taking. The conversation explores hospitality as a giving profession—and how hope emerges when leaders invest in people others overlook. A few more resources: If

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9:26

When Places Are Broken, Hospitality Can Lead With...

Hospitality Daily Podcast ·

2025/12/23

In this episode, Josiah Mackenzie speaks with Craig Poole, a three-time Hilton Connie Award winner and AHLA’s General Manager of the Year, about hospitality’s unique ability to heal broken places. Craig shares how he approaches struggling hotels and communities by changing perception first—restoring dignity, self-esteem, and hope long before financial results follow. Drawing on real-world turnarounds, he explains why investing in people and engaging the surrounding community can transform not just a

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12:41

What It Really Takes to Scale Hospitality: Culture...

Hospitality Daily Podcast ·

2025/12/22

In this episode, Rob Blood, Founder and Chairman of Lark, returns for a one-year check-in following Lark’s blockbuster deal with Life House. Rob reflects on what it actually takes to scale a hospitality company after the announcement—working through integration challenges, repairing trust, and intentionally building culture under pressure. The conversation explores how values are operationalized at scale, why storytelling and culture anchor identity, and what to look for in leaders when complexity

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29:15

Believe in San Francisco: Why Storytelling and...

Hospitality Daily Podcast ·

2025/12/21

In this episode, Josiah Mackenzie reconnects with Lynn Bruni-Perkins, Chief Marketing Officer of the San Francisco Travel Association, to talk about where San Francisco is right now and where it’s headed. Lynn shares how storytelling and hospitality play a central role in shaping a city’s future, from rebuilding civic pride to driving visitors to powering the economy. The conversation explores SF Travel’s “Believe in San Francisco” messaging platform, the importance of residents as ambassador...

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34:08

Should Hoteliers be "Vibe Coding" with AI? - Danica...

Hospitality Daily Podcast ·

2025/12/20

In this episode, Josiah Mackenzie is joined by Danica Smith, guest experience correspondent for Hospitality Daily and founder of MorningStar GX, to discuss whether hoteliers should start “vibe coding” with AI. Danica shares why she decided to experiment with building software herself, what surprised her most along the way, and how AI is removing long-standing technical barriers across hospitality roles. Together, they unpack where this creates real opportunity for operators, leaders, and

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20:46

The AI Conversation No One Is Having (But Hoteliers...

Hospitality Daily Podcast ·

2025/12/19

In this episode, Josiah Mackenzie speaks with Mark Fancourt, cofounder and principal at TRAVHOTECH, and a former senior leader across global hospitality brands and technology companies. Their conversation moves beyond the typical AI talking points in our industry to examine the less-discussed implications for hospitality — from the workforce and robotics to shifting consumer demand and long-term industry sustainability. Mark offers a perspective shaped by decades of operational leadership and

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6:17

How ProfitSword Drives Daily Hotel Performance For Us...

Hospitality Daily Podcast ·

2025/12/18

In this sponsor bonus episode, Agnelo Fernandes, CEO of Cote Hospitality, shares how he and his team use ProfitSword by Actabl to manage hotel performance each day. He explains how real-time visibility into revenue, labor, and other costs enables better game-time decisions to drive profitability.You may also enjoy:What Our "52 Games a Year" Mindset Reveals About Leading Performance in Hospitality - Agnelo Fernandes, Cote Hospitality"If We’re Not Using Technology, We’re Done": A

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9:59

"If We’re Not Using Technology, We’re Done": A CEO’s...

Hospitality Daily Podcast ·

2025/12/18

In this episode, Agnelo Fernandes, CEO of Cote Hospitality, shares how recent conversations during a trip to Northern California sharpened his perspective on the pace of technological change—and what it means for hospitality leaders. He explains why technology, and increasingly AI, is no longer just about efficiency, but a critical enabler of personalization, empowered teams, and delivering on the promise of hospitality. Agnelo also outlines the financial and operational pressures forcing the

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7:13

What Our "52 Games a Year" Mindset Reveals About...

Hospitality Daily Podcast ·

2025/12/17

In this episode, Agnelo Fernandes, CEO of Cote Hospitality, shares how he thinks about leading performance in a challenging operating environment. As demand flattens and costs continue to rise, Agnelo explains why labor is unlikely to return to "normal" anytime soon, how simplicity and adaptability have become competitive advantages, and why strong brands are built in moments. He introduces his “52 Games a Year” mindset, reframing performance as a season of wins and losses that requires

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15:26

How Mentorship Drives Retention, Culture, and...

Hospitality Daily Podcast ·

2025/12/16

In this episode, Agnelo Fernandes, CEO of Cote Hospitality, takes us inside the thinking behind the company’s GUIDE mentorship program—designed to develop leaders from within while improving retention and strengthening culture. Agnelo explains why mentorship works best as a two-way relationship, how personal branding fits into leadership development, and why human connection—not hierarchy—is the foundation of meaningful growth. He also shares the tangible business outcomes Cote is seeing, from

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16:40

Harder Than Rocket Science, but More Fulfilling:...

Hospitality Daily Podcast ·

2025/12/15

Agnelo Fernandes wanted to work in hospitality so badly that he removed his MBA from his resume just to land an entry-level job in the industry.Today, he's the CEO of Cote Hospitality, and his path there was anything but traditional. In this episode, Agnelo shares the moments that pulled him away from investment banking, why he believes hospitality is actually harder than rocket science or brain surgery ("you're dealing with all senses at their highest alert level"), and the

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16:00

How Hospitality Gave Me the Resilience to Fight...

Hospitality Daily Podcast ·

2025/12/14

In this episode, Craig Poole reflects on how a lifetime in hospitality built the resilience and mindset he’s relied on while fighting cancer. He shares lessons drawn from decades of leadership — gratitude, selflessness, adaptability, and compassion — and explains why hospitality uniquely prepares people to face life’s hardest challenges. Craig also revisits his philosophy of leadership, community, and being “behind” the people you lead, and how that philosophy has taken on deeper meaning through

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63:05

Roundtable Reality Check: Hospitality's Biggest...

Hospitality Daily Podcast ·

2025/12/13

In this episode, Hospitality Daily host Josiah Mackenzie joins a roundtable of the top podcasters in hospitality for an unfiltered look at the stories that defined 2025 and what leaders can anticipate for the year ahead. Moderated by Katie Cline, host of Suite Success, the discussion brings together Zach Busekrus (Behind the Stays), David Millili and Steve Carran (The Modern Hotelier), and Glenn Haussman (No Vacancy) to unpack the realities behind luxury’s continued rise, loyalty’s identity crisis,

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49:55

Why "Beautiful" Isn't Enough: Designing Hospitality...

Hospitality Daily Podcast ·

2025/12/12

In this episode, we're learning from Craig Stanghetta, Founder and Creative Director of Ste Marie, about why the most successful hospitality concepts are designed around emotion rather than just aesthetics. Drawing on his background in theatre, Craig shares how story, risk, and a balance of comfort and wonder shape spaces guests actually return to. He also shares what emotional design looks like in an increasingly AI-driven world and why human connection remains hospitality's most durable

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1,145 results

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