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PODCAST

The Art Of Hospitality

The Art Of Hospitality Podcast

The Art of Hospitality is the podcast for vacation rental professionals who want to think differently about what they"re building. Each week, Conrad O"Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth. Less fluff. More depth. Always practical.

business management

All Episodes

50:32

Vacation Rental Industry Changes and How Unreasonable...

The Art Of Hospitality ·

2023/08/02

In this episode, we welcome back Rebecca Lombardo and Steve Schwab for another update on the industry changes, updates and Unreasonable Hospitality.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoSteve SchwabRebecca (Bredholt) Lombardo🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase

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46:46

What is a GPO and How Will it Raise the Level of...

The Art Of Hospitality ·

2023/07/26

In this episode, we chat about a newer concept - GPOs - group purchasing organizations and dig into how and why they work with Jeff.Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoHostGPOKeystone RetreatsJeff Iloulian🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in

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47:31

Eric & Eric: RevBoost Collective and the Value to...

The Art Of Hospitality ·

2023/07/24

In this episode, we get to chat with two partners of Travel Advantage Network in Maine and Gulf Shores. Eric T. & Eric R. connect with us on what it's like to work with TAN and deliver amazing vacations to TAN travelers. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoSafer VRsEric ThibodeauxEric Rowles 🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel

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45:13

A Summer Regrouping For The Art Of Hospitality Podcast

The Art Of Hospitality ·

2023/07/19

In this episode, we recap the first 27~ episodes of The Art Of Hospitality and share how we're feeling about the progress and growth of the show and industry.Enjoy!⭐️ Links & Show NotesAdam NorkoScott Fasano🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in bulk so they

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36:36

What Value Does TAN's Vacation Rental Club Model...

The Art Of Hospitality ·

2023/07/17

Special bonus release! In this episode, we get to chat with a real partner of Travel Advantage Network in Florida, JD! JD has been working with TAN for some time, and has benefitted from sharing his inventory with the TAN network. Hear how JD has scaled and kept owners and his new guests happy.Enjoy!⭐️ Links & Show NotesAdam NorkoScott Fasano🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a

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40:30

Experiences are the Next Evolution in Vacation Rental...

The Art Of Hospitality ·

2023/07/12

In this episode, we welcome Madison (Madi) Rifkin, the CEO and founder of Mount. Madison shares with us her thoughts on "upsells", guest experience, her experience starting and scaling Mount and a lot more. Enjoy!⭐️ Links & Show NotesAdam NorkoScott FasanoMadison RifkinMount🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our

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35:21

Keyless Access Is An Expected Standard: PointCentral...

The Art Of Hospitality ·

2023/07/05

In this episode, we dive into the long history behind "keyless" locks and Adam's experience with PointCentral connecting with Nate Wysk. Nate shares the "key questions" you should ask before installing any system into a vacation rental.⭐️ Links & Show NotesAdam NorkoScott FasanoPointCentralNate Wysk 🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular

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42:35

Housekeeping Makes Or Breaks the Guest Experience:...

The Art Of Hospitality ·

2023/06/28

In this episode, we dive into one of the most key parts of the guest experience: the clean. We chat with Durk Johnson and Sean Kemper on cleaning processes & chemicals, and the cleaning pros behind a professionally hosted stay.⭐️ Links & Show NotesAdam NorkoScott FasanoDurk Johnson Seabrook Land CompanySean KemperETI Solutions🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program

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55:17

Adam's Show: Finding Your Place, Purpose & Knowing...

The Art Of Hospitality ·

2023/06/21

In this episode, we follow up Scott's solo show with one spotlighting the dynamic Adam Norko. We dive into Adam's "bounce around" years that span the armed forces, Carolinas, Northeast and find him today in the OBX working in the vacation rental industry. Enjoy!⭐️ Links & Show NotesAdam Norko🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular

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46:32

Scott's Show: A Deep Dive Into A Winding Journey Of...

The Art Of Hospitality ·

2023/06/14

In this episode, we bring a new format to the fold: a solo show with Scott Fasano, joined by guest co-host Rebecca Lombardo. We do a deep dive into's Scotts background, his "accidental" entry into the vacation rental industry and how he thinks about growth and goals in 2023 and beyond. ⭐️ Links & Show NotesScott FasanoRebecca Lombardo🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program

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51:08

Keystone Retreats Play an Integral Part in the...

The Art Of Hospitality ·

2023/06/07

In this episode, we dive into the transformative experience that Adam + Scott had at Keystone Retreats with Matt Landau. Matt shares his vision for the future of small and focused in-person events and how we need to evolve as an industry into 2023 and beyond.⭐️ Links & Show NotesAdam NorkoScott FasanoVRMBKeystone RetreatsMatt Landau🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program

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46:30

Unreasonable Hospitality & Vacation Rental...

The Art Of Hospitality ·

2023/05/31

In this episode, we bring back for the second time... Steve Schwab from Casago! We cover "Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect" by Will Guidara and how this book can be used to inform and build the best experience for guests of any vacation rental or short-term rental brand. ⭐️ Links & Show NotesAdam NorkoScott FasanoSteve SchwabBook: Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect🔗 Connect With

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51:28

Great Vacation Rental Hospitality Begins with Great...

The Art Of Hospitality ·

2023/05/24

In this episode, we dive in with Jeremy Gall of Breezeway on how operations drives hospitality experiences for guests and homeowners. We also welcome a super-secret-surprise guest at the end of the show. ⭐️ Links & Show NotesAdam NorkoScott FasanoBreezewayJeremy Gall 🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of

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43:02

Revenue Management As a Vacation Rental Standard:...

The Art Of Hospitality ·

2023/05/17

In this episode, we're joined by Chief Revenue Officer Tom Lyons from Casago. We dive DEEP into the history of revenue management for the VRM industry and how it's evolved and changed and how Casago is at the forefront of managing true yield.⭐️ Links & Show NotesAdam NorkoScott FasanoTom Lyons🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular

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40:15

Artificial Intelligence (AI), Machine Learning (ML),...

The Art Of Hospitality ·

2023/05/10

In this episode, we're joined by Praful Krishna from Haptik.ai for another detailed AI discussion. We dive into the history of GPT models and how tools like Haptik will have real-world impact for short-term rental hosts and professional managers.⭐️ Links & Show NotesAdam NorkoScott FasanoHaptikPraful Krishna 🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel

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47:46

Artificial Intelligence (AI), Machine Learning (ML),...

The Art Of Hospitality ·

2023/05/03

In this episode, we're joined by Evan & Braeden from Aidaptive. Aidaptive automatically personalizes the guest booking experience for every single visitor driving more conversions and revenue: learn more about how and when this new tech impacts vacation rental companies. ⭐️ Links & Show NotesAdam NorkoScott FasanoAidaptiveEvan Dolgow Braeden FlahertyTwiddy & Company delivers southern hospitality at scale with Aidaptive🔗 Connect With Travel Advantage NetworkRevBoost

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27:17

Building Communities to Win the Vacation Rental...

The Art Of Hospitality ·

2023/04/26

In this episode, we're joined by Rebecca Lombardo and Travis Wilburn: cofounders of The 100 Collection. This is part two of our wide ranging conversation. ⭐️ Links & Show NotesAdam NorkoScott FasanoRebecca LombardoTravis WilburnThe 100 CollectionStay Charlottesville🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of

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25:23

Building Communities to Win the Vacation Rental...

The Art Of Hospitality ·

2023/04/19

In this episode, we're joined by Rebecca Lombardo and Travis Wilburn: cofounders of The 100 Collection ⭐️ Links & Show NotesAdam NorkoScott FasanoRebecca LombardoTravis WilburnThe 100 CollectionStay Charlottesville🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients purchase travel weeks in bulk so

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24:42

Customer Support: The Guests and Owners Are Giving Us...

The Art Of Hospitality ·

2023/04/12

In this episode, we're joined by LaKindra from the TAN team. We dive deep into the specifics of how to generate world-class customer and guest service even at the size and scale of TAN (1,200+ units in 75+ locations). ⭐️ Links & Show NotesAdam NorkoScott Fasano🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of

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34:33

Vacation Rental Operations: It Takes Local Heroes to...

The Art Of Hospitality ·

2023/04/05

In this episode, we're joined by Bill from the TAN team. We dive deep into the specifics of how to generate world-class operations even at the size and scale of TAN (1,200+ units in 75+ locations). ⭐️ Links & Show NotesAdam NorkoScott Fasano🔗 Connect With Travel Advantage NetworkRevBoost CollectivePartner With TAN🏠 About Travel Advantage NetworkTRAVEL ADVANTAGE NETWORK (TAN) is a program developed to provide travel to popular destinations for our network of clients. TAN clients

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