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PODCAST

Connecting the Dots

Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into

health & fitness medicine

All Episodes

28:25

Moving Towards More Meaningful Quality Improvement...

Connecting the Dots ·

2023/02/09

Richard P. Shannon, MDserves as theChief Quality Officer for Duke Health.He is responsible for the overalldirection, leadershipand operational management of the quality and safetyprograms of Duke Health and provides leadership in strengthening a qualityculture where everyone is engaged and respected.Shannon received his BA from Princeton University and his MDfrom the University of Connecticut School of Medicine.He completed histraining in internal medicine at Beth Israel Hospital, his

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33:50

4 Step Improvement Kata: Step 4 – Experimenting...

Connecting the Dots ·

2023/02/02

Tilosupports organizations and managers in successfully leading change and empowering their teams for improvement, adaptiveness, and superior results. He was a plant manager at a renowned German power-tool manufacturer, where he and his management team started practicing Toyota Kata as part of Mike Rother's groundbreaking research in 2006. By doing so,Tiloand his team established continuous improvement as a daily working routine throughout all processes and areas of the plant. That led to winning

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32:12

4 Step Improvement Kata: Step 3 – Next Target...

Connecting the Dots ·

2023/01/26

Tracy A. DefoeKata Coach, Consultant, Community Builder, Researcher, Program Developer, Educatorspecializing in learning at work.Tracy Defoe is co-founder of Kata School Cascadia and Kata Girl Geeks. Both are growing coaches and building the kata community world-wide. Tracy helps Tilo Schwarz with the Kata Dojo Masterclass, too.Her consulting company is called TLFI The Learning Factor. She aims to be smarter about learning.Tracy Defoe is a Canadian adult education consultant and researcher

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32:24

4 Step Improvement Kata: Step 2 – Grasp the Current...

Connecting the Dots ·

2023/01/19

MarkRosenthalhas been learning on the front lines of Lean implementation, quality improvement, and leader development in manufacturing, engineering design, service sector and health care for over 30 years.His experience includes working on lean and quality systems implementation in companies such as Boeing and Boeing suppliers, Genie Industries, Eastman Kodak and Terex at sites throughout North America, Asia and Europe. His baseline background and training experience was with Toyota-trained teachers

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33:40

4 Step Improvement Kata: Step 1 - Set the Challenge...

Connecting the Dots ·

2023/01/12

Gemma started her career studying Mechanical Engineering. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factory of over 500 people.Gemma is hugely passionate about Manufacturing and strongly believes in Lean

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30:54

I’M GRATEFUL FOR YOU with Kevin Monroe

Connecting the Dots ·

2023/01/05

KevinMonroegrows gratitude globally and generationally. For him, it’s more of a crusade than a mission. He truly believes that gratitude changes everything. He also believesgratitude experienced is better than gratitude explained.And it is best experienced in community. To that end, hecreates environments, hosts encounters, and curates experiencesallowing people to explore, express, and experience gratitude. His most recent gratitude innovations are theI’M GRATEFUL FOR YOU Movementand21 Days/Ways of

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30:03

Improving Virtual Training with Steve Kane

Connecting the Dots ·

2022/12/15

Steveis responsible for Gemba Academy's lean coaching and certifications. Prior to Gemba Academy,Stevehad a diverse career ranging from being responsible for a large medical device sales territory, plant manager where he leveraged lean methods to drive improvement, and VP Operations at Specialty Silicone Fabricators, where he led the lean efforts of the company. He has served on the western region board of The Association for Manufacturing Excellence and has worked with the Michigan Lean Learning

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36:36

Improving Patient Length of Stay (LOS) with Dr. Erik...

Connecting the Dots ·

2022/12/08

Dr.Summersis the Chief Medical Officer of Atrium Health Wake Forest Baptist Medical Center in Winston Salem, NC. In October 2020, Wake Forest Baptist Health formalized a strategic partnership with Charlotte-based Atrium Health to become one of the largest academic health systems in the U.S.Dr.Summersjoined Wake Forest Baptist Health in July of 2010 as a Hospitalist in the Section of General Medicine. By 2012, he was named the first Chief in the Section on Hospital Medicine. In 2014, he was appointed

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37:03

The Importance of Empathy with Dr. Adrienne Boissy

Connecting the Dots ·

2022/12/01

Dr.Boissyis a practicing neurologist and global thought leader who was most recently Chief Experience Officer at the Cleveland Clinic.In addition to her duties as Chief Medical Officer for Qualtrics, Dr.Boissywill continue as a neurologist at the Cleveland Clinic. Dr.Boissyco-chaired the Empathy and Innovation Summit, the largest independent summit on patient experience in the world. She has published extensively on novel patient experience metrics, digital innovation, burnout and patient

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31:12

Shane Hatton and his new book Let's Talk Culture

Connecting the Dots ·

2022/11/17

ShaneMichaelHattonis an expert in leader communication, blending his experience in business and psychology to help leaders communicate, connect and collaborate more effectively in order to bring out the best in those they lead. As a speaker, coach and trainer,Shanehas partnered with well known and loved businesses across the public, private and not-for-profit sectors. He is a Gallup-Certified Strengths Coach and the author of Lead the Room: Communicate a message that counts in moments that

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33:16

Giving the patient a voice with Dr. Patak and VidaTalk

Connecting the Dots ·

2022/11/10

Dr. Patak has worked in the healthcare industry for over 30 years and is currently a Pediatric Anesthesiologist at University of Washington Medical Center and Seattle Children's Hospital. He spent his early years working as a nursing assistant at Cedars-Sinai Medical Center and UCLA Medical Center, which is where he researched communication problems with mechanically ventilated patients and helped bring to market theVidatak EZ Board, an evidence-based communication tool for intubated and non-verbal

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28:20

Continuous Improvement at Chick-fil-A with David Reid

Connecting the Dots ·

2022/11/03

DavidReidis the Director of Understand/Imagine, Production Design, and Restaurant Experience at Chick-fil-A.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

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28:37

SET THE STANDARD with Chris York

Connecting the Dots ·

2022/10/27

ChrisYorkhas been a dedicated servant leader for 30 years. His leadership experience has been marked by progressively increasing responsibilities and consistently improved performance for a host of hospitals and healthcare systems.Christopher is passionate about driving excellence through a culture based on love for one another, receiving feedback as a precious gift, and courageously leading change that drives continuous improvement.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME

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31:31

Deep Listening with Oscar Trimboli

Connecting the Dots ·

2022/10/20

Oscar Trimboliis an author, host of the Apple award-winning podcastDeep Listeningand a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces and cultures around the world.Through his work with chairs, boards of directors and executive teams in local, regional and global organizations, Oscar has experienced firsthand the transformational impact leaders and organizations can have when they listen beyond the words.He believes that

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33:55

The Theory of Constraints with Dr. Kirk Jensen

Connecting the Dots ·

2022/10/13

Kirk B.Jensen, MD, MBA, FACEP, has spent over 20 years in Emergency Medicine management and clinical care. Board-certified in Emergency Medicine, he has been medical director for several emergency departments and is Chief Medical Officer for Best Practices, Inc. Dr.Jensenis a faculty member for the Institute for Healthcare Improvement (IHI) focusing on quality improvement, patient satisfaction, and patient flow both within the ED and throughout the hospital. He chaired two IHI communities, Improving

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31:59

Dr. Rusty Holman, Founder and CEO, 1821Health speaks...

Connecting the Dots ·

2022/10/06

With a background in psychology and religious studies,Rustyis a lifelong student of the nature of people – how beliefs, behaviors and human needs all work together in organizations and impact people’s personal experiences. His passion for developing leaders and proven expertise in shaping organization culture defines some of his most crucial achievements over more than 25 years as a physician executive, author and speaker. His leadership has been integral to three health system mergers and ownership

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31:43

Brad Federman speaks about his new book Cultivating...

Connecting the Dots ·

2022/09/29

Every day, people wake up and trudge to work, resentfully working at a company that falls short of its promises and values. This is a problem, one thatBradhas dedicated his career to resolving. He is dedicated to helping organizations engage employees and customers, build resilient and bulwark relationships, as well as creating collaborative and agile cultures.As he puts it, his job is to ‘help organizations discover and live their possible’.This mission has followedBradthroughout his career as an

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32:14

A New Approach to Obesity with Dr. Jason Fung

Connecting the Dots ·

2022/09/22

Dr. Jason Fung is a Canadian nephrologist. He’s a world-leading expert onintermittent fastingandlow carb, especially for treating people withtype 2 diabetes. He has writtenthree best-selling health booksand he co-founded the Intensive Dietary Management program.Dr. Fung has his own website atthefastingmethod.com.Dr. Fung graduated from the University of Toronto and completed his residency at the University of California, Los Angeles. He lives and works in Toronto, Canada.Link to claim CME credit:

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31:07

Tom Root speaks about Lean in a High-Variability...

Connecting the Dots ·

2022/09/15

TomRootis an entrepreneur who originally envisioned Zingeman’s Mail Order and started it up as a co-partner and then founded the Maker Works as his second business.In 2002, Zingerman's Mail Order and Zingermans.com merged andTomtook on the role of Chief Financial Officer of the resulting business (known simply as Zingerman’s Mail Order). As CFO,Tomhas championed open book management and taken the lead on educating staff about the financial ins and outs of the business.In 2004,Tomwas introduced to

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34:59

Ron Carucci and his new book To Be Honest: Lead with...

Connecting the Dots ·

2022/09/08

Ron is co-founder and managing partner atNavalent, working with CEOs and executives pursuing transformational change for their organizations, leaders, and industries. He has a thirty-year track record helping executives tackle challenges of strategy, organization and leadership.From start-ups to Fortune 10’s, non-profits to heads-of-state, turn-arounds to new markets and strategies, overhauling leadership and culture to re-designing for growth.He has helped organizations articulate strategies that

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