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PODCAST

Connecting the Dots

Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into

health & fitness medicine

All Episodes

36:49

The Process Manifesto with Dr. Douglas Slakey

Connecting the Dots ·

2025/12/04

Dr. Douglas Slakey is an internationally recognized transplant surgeon, author, educator, healthcare professional, and administrator. Doug is Professor and Chair of Health Systems Science at Belmont University and Leads the Belmont Collaborative for Health Systems Innovation. He founded Process Health Consulting, a healthcare consultancy focused on enhancing and optimizing operations and process flow, emphasizing complex system management strategies. He is an invited speaker at meetings around the

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32:51

The Future of Work with Tyson Heaton

Connecting the Dots ·

2025/11/20

Tyson Heaton is Senior Director of Co-Learning and Business Strategy and a Senior Coach at the Lean Enterprise Institute (LEI), where he partners with organizations worldwide to guide enterprise transformations and develop leaders who can build learning organizations. His Lean journey began in food and manufacturing operations at JBS, Schreiber Foods, and Greencore before spending more than a decade at O.C. Tanner, where he led supply chain operations, leadership development, and continuous

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35:40

The Power of Mattering with Zach Mercurio

Connecting the Dots ·

2025/11/13

Zach Mercurio, Ph.D., is a researcher, author, and speaker who specializes in purposeful leadership, mattering, meaningful work, and positive organizational psychology.He wrote "The Invisible Leader: Transform Your Life, Work, and Organization with the Power of Authentic Purpose." His forthcoming book, "The Power of Mattering: How Leaders Can Create a Culture of Significance," will be released by Harvard Business Review Press in 2025.Zach works with hundreds of organizations worldwide to forge

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31:14

Ask: Tap Into the Hidden Wisdom of People Around You...

Connecting the Dots ·

2025/11/06

JeffWetzlerhas been on a quarter-century quest to transform learning opportunities and unlock human potential. Blending a unique set of leadership experiences in the fields of business and education, he’s pursued this quest as an international management consultant to executives in Fortune 500 corporations, as Chief Learning Officer at Teach For America, and currently, as co-CEO of Transcend, a nationally recognized education innovation organization.Jeffearned a Doctorate in Adult Learning and

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27:20

The CI Movement: Lessons from a Lifetime of...

Connecting the Dots ·

2025/10/30

Charlie is an internationally renowned consultant, practitioner, author, speaker, and trainer, of Lean and Agile improvements spanning over 4 decades.Charlie has published 20 books to date, in healthcare, manufacturing, and a children’s book and received two Shingo Prizes. Seven of the books have been translated into other languages. There are more in the works. Charliespent over 13 years with AlliedSignal (now Honeywell) and has been implementing TQM/ Lean Principles and Thinking since 1985. He was

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27:24

Don’t Repeat Our Mistakes with Morgan L. Jones

Connecting the Dots ·

2025/10/23

Morgan started his career as a fitter turner and raised up through the rank to officer in theNavy. Morgan has over 30 years' experience in Lean and 25 years in Six Sigma, apragmatic and experienced improvement Leader, delivering over $2.21Bn in hard savings toorganization, improving customer, staff experiences and improved Health and Safety. Thelegacy capabilities of Business Improvement have resulted in over 23 international awards, 3literary awards and chairing 27 international conferences around

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32:24

Never Lead Alone with Keith Ferrazzi

Connecting the Dots ·

2025/10/16

Keith Ferrazzi, is a #1 New York Times Bestselling Author of Never Eat Alone, Leading Without Authority, Competing in the New World of Work, and his newest book, Teamship: 10 Shifts to Becoming a Dream Team. Keith is recognized as the world's top executive team coach, having coached the transformation of Fortune 50 corporations, the World Bank, fast growth Unicorns and even governments of entire countries. You've perhaps seen him on the Today's Show, or CNN, or read his columns in Harvard Business

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29:45

The Buy-In Advantage with Dave Garrison

Connecting the Dots ·

2025/10/09

Dave Garrison is the CEO of Garrison Growth, equipping leaders to generate buy-in and get the best results from their teams. Dave is a seasoned executive with experience as a board member at organizations like Ameritrade and as CEO of public and venture backed firms. A sought-after speaker and workshop leader, Dave has led hundreds of sessions for profit and non-for-profit organizations and for members of Young Presidents Organization both globally and locally. These sessions are top rated and have

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34:12

Shifting Toward Unorothodoxy - Part 4 with Dr....

Connecting the Dots ·

2025/10/02

Michael Hein, MS, MD, MHCM, Associate Certified Coach (ACC), believes that when healthcare leaders don’t fully understand complexity, it leads to burnout, turnover, and poor patient care—issues he considers preventable forms of human suffering. Healthcare is more complex than ever, and traditional top-down methods often exacerbate these challenges. Success today requires leaders who adapt, absorb uncertainty, and react quickly. For many, this means embracing new leadership mindsets. With over thirty

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29:36

Shifting Toward Unorthodoxy - Part 3 with Dr. Michael...

Connecting the Dots ·

2025/09/25

Michael Hein, MS, MD, MHCM, Associate Certified Coach (ACC), believes that when healthcare leaders don’t fully understand complexity, it leads to burnout, turnover, and poor patient care—issues he considers preventable forms of human suffering. Healthcare is more complex than ever, and traditional top-down methods often exacerbate these challenges. Success today requires leaders who adapt, absorb uncertainty, and react quickly. For many, this means embracing new leadership mindsets. With over thirty

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32:45

Shifting Toward Unorthodoxy – Part 2 with Dr. Michael...

Connecting the Dots ·

2025/09/18

Michael Hein, MS, MD, MHCM, Associate Certified Coach (ACC), believes that when healthcare leaders don’t fully understand complexity, it leads to burnout, turnover, and poor patient care—issues he considers preventable forms of human suffering. Healthcare is more complex than ever, and traditional top-down methods often exacerbate these challenges. Success today requires leaders who adapt, absorb uncertainty, and react quickly. For many, this means embracing new leadership mindsets. With over thirty

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28:48

Shifting Toward Unorthodoxy – Part 1 with Dr. Michael...

Connecting the Dots ·

2025/09/11

Michael Hein, MS, MD, MHCM, Associate Certified Coach (ACC), believes that when healthcare leaders don’t fully understand complexity, it leads to burnout, turnover, and poor patient care—issues he considers preventable forms of human suffering. Healthcare is more complex than ever, and traditional top-down methods often exacerbate these challenges. Success today requires leaders who adapt, absorb uncertainty, and react quickly. For many, this means embracing new leadership mindsets. With over thirty

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37:06

FLOW: How to Measure Value with Nigel Thurlow

Connecting the Dots ·

2025/09/04

Nigel Thurlow previously served as the first-ever Chief of Agile at Toyota, where he created the World Agility Forum award-winning “Scrum the Toyota Way” and co-created The Flow System™, a holistic FLOW-based approach to delivering customer-first value built on a foundation of The Toyota Production System.Throughout his career, Thurlow has gained an enviable recognition as a leading expert in Lean and Agile methods, tools, techniques, and approaches. He specializes in developing effective

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35:31

FLOW: How to Flow & Deliver Value with Nigel Thurlow

Connecting the Dots ·

2025/08/28

Nigel Thurlow previously served as the first-ever Chief of Agile at Toyota, where he created the World Agility Forum award-winning “Scrum the Toyota Way” and co-created The Flow System™, a holistic FLOW-based approach to delivering customer-first value built on a foundation of The Toyota Production System.Throughout his career, Thurlow has gained an enviable recognition as a leading expert in Lean and Agile methods, tools, techniques, and approaches. He specializes in developing effective

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37:36

FLOW: What is Value in Healthcare? with Nigel Thurlow

Connecting the Dots ·

2025/08/21

Nigel Thurlow previously served as the first-ever Chief of Agile at Toyota, where he created the World Agility Forum award-winning “Scrum the Toyota Way” and co-created The Flow System™, a holistic FLOW-based approach to delivering customer-first value built on a foundation of The Toyota Production System.Throughout his career, Thurlow has gained an enviable recognition as a leading expert in Lean and Agile methods, tools, techniques, and approaches. He specializes in developing effective

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29:06

Stanford Medicine Center for Improvement with Lisa...

Connecting the Dots ·

2025/08/14

Lisa (Elizabeth) Joyce Freeman serves as a Senior Advisor in the School of Medicine at Stanford University. She administratively supports the Stanford Medicine Center for Improvement. The goal of the Stanford Medicine Center for Improvement is to become the best at getting better Inspiring and accelerating the delivery of consistent, excellent care across Stanford Medicine measured by performance improvement in Safety, Quality, Patient Experience, and Cost Reduction (Collectively=Value) from today's

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30:40

Gary Peterson; The Improvement Legacy

Connecting the Dots ·

2025/08/07

Gary Peterson - Executive Vice President, Supply Chain & Production at O.C. Tanner Company As our Executive Vice President of Supply Chain & Production, Gary specializes in creating cultures of continuous improvement through manufacturing and leadership excellence. He leads our manufacturing, buying, engineering, refining, and logistics teams. Gary has been at O.C. Tanner for over 35 years and has helped transform the company’s manufacturing operations from “batch” to lean while pioneering

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31:43

Toyota's Improvement Thinking from the Inside with...

Connecting the Dots ·

2025/07/31

Dr. Sarah Womack is a distinguished researcher and consultant in the field of Industrial Engineering. Her Ph.D. in the department of Industrial & Operations Engineering from the University of Michigan, Ann Arbor focused on the intersection of lean manufacturing practices and ergonomics. She has published peer-reviewed articles, presented as guest speaker at conferences and universities, and facilitated copious workshops on lean manufacturing. She has established herself as a leading scholar

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31:44

Driving Improvement as a Medical Staff Professional...

Connecting the Dots ·

2025/07/24

Kim Olson entered the healthcare field in 2005 and has since held progressive roles in Health Information Management, Performance Excellence, and most recently, as Director of Medical Staff Office and Provider Enrollment operations, where she led initiatives to streamline credentialing workflows and improve cross-functional collaboration. She’s most energized at the crossroads of data science, leadership, and healthcare transformation—where she inspires teams to think holistically and find renewed

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32:11

Radical Listening with Christian van Nieuwerburgh and...

Connecting the Dots ·

2025/07/17

Prof. Christian van Nieuwerburgh (PhD) is an academic, consultant and executive coach. He is Professor of Coaching and Positive Psychology at the Centre for Positive Health Sciences at RCSI University of Medicine and Health Sciences (Ireland) and Consulting Professor for Growth Coaching International, a provider of coach training and consultancy for the education sector. In recognition of his contributions to the fields of positive psychology and coaching, he is Principal Fellow of the Centre for

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