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PODCAST

Remarkable Results Radio Podcast

The Voices, Ideas, and Insights That are Shaping the Future of the Automotive Aftermarket - Reside Here

leisure automotive

All Episodes

43:14

Will Automotive Certifications Reshape Insurance...

Remarkable Results Radio Podcast ·

2024/12/13

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Take a dive deep into the significance of ASE certifications, how certifications might lead to lowered insurance policies in the future, and the importance of continuous education and proficiency testing. The discussion also covers the potential of AI in certification processes and the role of insurance and regulatory bodies in ensuring safety and competency in auto repairs. Dave Johnson, President, ASE, National

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38:05

Improve Call Handling Skills: The Power of AI and...

Remarkable Results Radio Podcast ·

2024/12/13

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network David Boyd discusses the critical importance of call handling and customer communication, offering valuable insights on setting clear expectations and fostering a supportive training environment. Learn how modern technology can elevate customer service interactions, boost conversion rates, and drive sales growth. Plus, gain practical tips for introducing call analysis to your service advisors for measurable

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28:27

Empowering Continuing Education: The Launch of MEMA’s...

Remarkable Results Radio Podcast ·

2024/12/06

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded live at AAPEX 2024, this episode highlights the launch of MEMA's Tech Training Hub, a centralized platform for training resources, underscoring the industry's commitment to innovation, trust, and professional development. This episode is packed with updates on upcoming industry events, the significance of continuous education, and the entrepreneurial spirit driving the aftermarket industry forward.

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23:23

Forecasting: How To Set Goals for 2025 and Beyond...

Remarkable Results Radio Podcast ·

2024/12/05

Thanks to our partners, NAPA TRACS and PromotiveJoin Hunt Demarest, CPA from Paar Melis and Associates, as he dives into one of the most crucial aspects of financial planning for your business—forecasting for the year ahead. Whether you're setting your business goals or analyzing key performance metrics, Hunt provides actionable insights to help you simplify and strengthen your forecasting process.In this episode, you’ll learn: Why forecasting is essential for your business's growth and

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19:56

What Lies Beneath [E163] - Diagnosing the Aftermarket...

Remarkable Results Radio Podcast ·

2024/12/04

Thanks to our Partner, NAPA Autotech Matt Fanslow explores common frustrations and misunderstandings in the automotive service industry. Speaking from the perspectives of technicians, managers, owners, and service advisors, he emphasizes the importance of understanding underlying factors in workplace dynamics. Matt discusses the theme of perception, drawing parallels between music, movies, and workplace interactions. He encourages listeners to remain curious, communicate effectively, and foster

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27:57

Unstoppable Framework for Auto Shop Owners Part 3:...

Remarkable Results Radio Podcast ·

2024/12/03

Thanks to our Partner, NAPA Auto Care Focusing on the third part of a five-part 'Unstoppable Framework for Auto Shop Owners' series, Maryann Croce discusses strategies for optimizing processes and empowering teams. Mary Ann shares insights from her coaching experiences, including a case study of a client named Steve, who overcame burnout by streamlining operations and delegating tasks. The episode emphasizes the importance of continuous improvement, setting boundaries, and fostering a supportive

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10:31

What It Means to Be the Best Shop in Town [E193] -...

Remarkable Results Radio Podcast ·

2024/12/02

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here:

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20:07

Reframing [E019] - Speak Up!

Remarkable Results Radio Podcast ·

2024/12/02

Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-BoundIn this episode, Craig O’Neill tackles the all-too-familiar feeling of “I’m not ready for this.” It’s a common feeling that is shared among speakers or presenters. In Episode 18 with Kent Bullard - the topic of “Imposter Syndrome” also came up - and in many ways this episode carries thoughts from that robust and enjoyable conversation.Craig tackles this topic with a thought process that occurred to him

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51:29

Why Your Customers Might Be Lying (and How...

Remarkable Results Radio Podcast ·

2024/11/29

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Discover how neuroscience insights can enhance customer relationships, optimize revenues, and create lasting brand loyalty. Matt Fanslow and Dr. David Weiman explain how marketing stimuli affect the brain, revealing a disconnect between conscious responses and subconscious reactions. Learn practical strategies to apply these concepts in your shop, from setting the right ambiance to creating unforgettable

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20:41

Education and Training: Staying Ahead of the Curve...

Remarkable Results Radio Podcast ·

2024/11/29

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded live at AAPEX 2024, this episode dives into the evolving landscape of industry standards and the critical right to repair movement. Gain valuable insights into AAPEX's forward-thinking approach to education and technology, and discover how community and continuous learning are driving business success. Bill Hanvey, President and CEO of the Auto Care Association. Find Bill’s other episodes HERE.

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30:33

The Basics of Accrual Accounting [E146] - Business By...

Remarkable Results Radio Podcast ·

2024/11/28

Thanks to our partners, NAPA TRACS and PromotiveIn this episode of Business by the Numbers, Hunt Demarest, CPA, dives into the world of accrual accounting versus cash basis accounting. If you've ever wondered when to record sales, parts costs, or payroll, this episode breaks it all down with practical examples and actionable tips. Learn how aligning your financial processes with accrual-based methods can offer a more accurate picture of your business performance.What is accrual accounting, and how

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38:57

The Great SMP Website Debacle [E128] - The Auto...

Remarkable Results Radio Podcast ·

2024/11/27

In this episode, Brian Walker is joined by guest Hallie Wasinger to provide a behind-the-scenes look at how they tackled a major business challenge head-on. After two months of thinking everything was running smoothly, the team uncovered that website projects were falling behind and client communication had slipped. This significant issue required immediate action.Hallie shares how she stepped in to take ownership, assessed each project, and led the team in establishing new, realistic launch dates

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20:19

A Probing Question [E162] - Diagnosing the...

Remarkable Results Radio Podcast ·

2024/11/27

Thanks to our Partner, NAPA Autotech Show NotesBack Probing Overview (00:01:14)Challenges with Back Probing (00:02:29)Risks of Back Probing (00:03:48)Wire Gauge and Back Probing Challenges (00:05:03)Teeing Into Circuits (00:06:19)Concerns with Unplugging Connectors (00:07:34)Terminal Fretting Issues (00:09:45)Piercing Wires Discussion (00:11:56)Probing Tools for Piercing (00:13:12)Proper Aftercare for Piercing (00:14:16)Discussion of Probing Techniques (00:17:55)Live Webinar Announcement

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42:07

Modern Customer Engagement In Auto Service [RR 1010]

Remarkable Results Radio Podcast ·

2024/11/26

Thanks to our Partner, NAPA Auto Care Join the dynamic duo Uwe Kleinschmidt and Krista Eriksson of AutotechIQ! Uncover how data-driven processes are revolutionizing the automotive industry, explore the shifting landscape of customer behavior, and learn why transparency and education are essential for increasing approvals. Gain actionable insights into key aftermarket strategies, including maximizing the impact of digital vehicle inspections and employing innovative sales techniques. Uwe

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42:21

The Stories That Shape Us: With Kent Bullard [E018] -...

Remarkable Results Radio Podcast ·

2024/11/25

Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-BoundIn this episode of Speak Up - our host Craig O’Neill welcomes his friend and Instructor Kent Bullard from the Institute to discuss the impact of stories and speaking. This will be one of many conversations with Kent because, as you will see, these two have a characteristically great time discussing their journeys and share in plenty of hearty laughter. This episode is recommended to be listened to in a hot

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10:55

Are You Your Own Biggest Obstacle to Succeeding in...

Remarkable Results Radio Podcast ·

2024/11/25

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here:

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8:12

Future-Proof Your Business: When ‘What If’ Becomes...

Remarkable Results Radio Podcast ·

2024/11/23

Thanks to our Partners, Shop Boss, and 360 Payments Joe Sevart discusses the critical importance of preparing for unexpected events. Joe emphasizes the need for life insurance, proper legal documentation, and trust arrangements to protect business owners, their families, and employees. Don’t miss this opportunity to learn how proactive planning can protect everything you’ve worked so hard to build. Joe Sevart, I70 Auto Service, Kansas City, MO. Coach with Repair Shop of

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69:07

The Real Horsepower Behind Automotive Influencers...

Remarkable Results Radio Podcast ·

2024/11/22

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Who are the innovative influencers of the automotive industry—the unsung heroes behind the tools and technology Technicians/Technology Specialists rely on every day? "Most of the industry doesn't realize that a large portion of technology used every single day came from a very small group of people that nobody knows." "They're not the ones you see online. They're not the ones that have Instagram or TikTok or

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24:52

How Much Can I Put in My Retirement? How Much Should...

Remarkable Results Radio Podcast ·

2024/11/21

Thanks to our partners, NAPA TRACS and Promotive.End-of-year tax planning is in full swing, and retirement accounts are a key piece of the puzzle. In this episode of Business by the Numbers, Hunt Demarest breaks down IRAs, Simple IRAs, and 401(k)s to help you understand how to maximize savings and minimize taxes. Get actionable tips and insights to make the most of your retirement planning before the year ends.-The differences between Traditional IRAs, Roth IRAs, Simple IRAs, and 401(k)s.-Tax-saving

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18:42

When Do You Take Time to Think? [E127] - The Auto...

Remarkable Results Radio Podcast ·

2024/11/20

Looking to unlock the true potential of your business? Discover how taking time to think can reveal new opportunities, boost creativity, and tackle challenges head-on. Learn how clarity breaks can help you refine your vision, focus on what truly matters, and transform your marketing strategy for better results.Get practical tips on clearing distractions, setting the right direction, and making the most of your time away from the daily grind. Ready to take your business to the next level? Tune in now

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