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PODCAST

Remarkable Results Radio Podcast

The Voices, Ideas, and Insights That are Shaping the Future of the Automotive Aftermarket - Reside Here

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All Episodes

39:45

Communicating On Growth with Darrin Mallett [E023] -...

Remarkable Results Radio Podcast ·

2024/12/30

Thank You To Our Partners The Institute, AutoFlow, AutoLeap, Shop Dog Marketing, In-Bound:The idea of this podcast is to stretch our comfort zones and grow.Growth isn’t automatic or instant - it’s a journey.In this episode of Speak Up! Effective Communication - our host Craig O’Neill welcomes loyal listener, Darrin Mallett. Darrin is the owner of Kilgore Tire and Auto Care in Kilgore, Texas and Darrin exemplifies what it means to be on a journey of growth. Craig and Darrin meet regularly on

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40:39

Should I Hire A Shop Manager? [THA 413]

Remarkable Results Radio Podcast ·

2024/12/27

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Explore the pivotal moment when an automotive shop owner must decide to hire a shop manager. Learn about the challenges and benefits of bringing in a manager, different approaches to onboarding, and the impact on business operations. The experts share personal stories, management strategies, and advice for identifying the right time and person for the role. Whether you're a single-shop owner or managing multiple

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33:56

ASE Test Prep Explained [RR 1019]

Remarkable Results Radio Podcast ·

2024/12/27

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Carl Borsani, the owner of ASETestPrep.com, discusses acquiring an ASE testing company in 2012 and transforming it into a comprehensive educational tool for technicians. Learn about the innovative approaches Carl has implemented to enhance ASE test preparation and automotive education, including the development of AutomotiveStudentTesting.com. He discusses the challenges technicians face in test preparation and

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32:29

How Manufacturers Are Supporting Auto Repair...

Remarkable Results Radio Podcast ·

2024/12/20

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network John Hanighen shares insights on Cloyes' recent acquisitions and their strategy to diversify product offerings, particularly in the electric vehicle market. He highlights the need for continuous learning and better perception of service professionals. The episode underscores the significance of collaboration among industry stakeholders and the role of manufacturers in supporting ongoing education and training

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22:58

The Handbook for Self-Rentals: Fair Market and Taxes...

Remarkable Results Radio Podcast ·

2024/12/19

Thanks to our partners, NAPA TRACS and PromotiveThanks to our partners, NAPA TRACS and PromotiveDid you know that NAPA TRACS has onsite training plus six days a week support?It all starts when a local representative meets with you to learn about your business and how you run it. After all, it's your shop, so it's your choice.Let us prove to you that Tracs is the single best shop management system in the business. Find NAPA TRACS on the Web at NAPATRACS.comThanks to our partner, PromotiveIt’s time

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32:53

Branding Your Shop As A Concierge Auto Repair Shop...

Remarkable Results Radio Podcast ·

2024/12/18

Standing out in the auto repair industry takes more than just great service—it’s about creating an experience that keeps clients coming back. In today’s episode, we’re exploring how to brand your shop as a Concierge Auto Repair Shop, offering high-end, personalized service that goes far beyond the typical repair visit.I’m your host, Brian Walker, and I’ll walk you through the strategies to elevate your shop’s reputation, attract the right customers, and deliver unforgettable service. From perfecting

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27:16

The Job Shadow and the Education Mountain [E165] -...

Remarkable Results Radio Podcast ·

2024/12/18

Thanks to our Partner, NAPA Autotech Matt Fanslow discusses his experience with a student from a local school who came to job shadow. This encounter highlights the challenges of training newcomers to the automotive repair profession, especially those lacking basic mechanical knowledge. Matt reflects on the student's unpreparedness and the broader issues within automotive education. He emphasizes the need for extended training programs and proper mentorship to adequately prepare individuals for

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34:20

Creating a Working Relationship: Balancing...

Remarkable Results Radio Podcast ·

2024/12/17

Thanks to our Partner, NAPA Auto Care Tune in to hear how mother-daughter duo Kathleen Callahan and Delaney Jarosik navigate their professional and personal lives and the valuable lessons they’ve learned along the way. This episode is a testament to the power of collaboration, mentorship, and the unique dynamics of a mother-daughter partnership in the business world. Whether you’re looking for professional insights, personal growth tips, or just a dose of inspiration, this conversation has

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16:10

Unlocking the Secrets to Parts Cost Management: Boost...

Remarkable Results Radio Podcast ·

2024/12/16

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here:

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35:08

Imposter Syndrome [E021] - Speak Up!

Remarkable Results Radio Podcast ·

2024/12/16

Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-BoundIn this episode - host Craig O’Neill goes further into the topic of public speaking anxiety.Familiar guest, Evan Wisner is back again with additional insights into Imposter Syndrome - which plagues the mind of experts in any field - particularly when they are called on to speak up!In addition to touching on elements of the Dunning Krueger effect - there is a debate which (probably remains unsettled - you’ll

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43:14

Will Automotive Certifications Reshape Insurance...

Remarkable Results Radio Podcast ·

2024/12/13

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Take a dive deep into the significance of ASE certifications, how certifications might lead to lowered insurance policies in the future, and the importance of continuous education and proficiency testing. The discussion also covers the potential of AI in certification processes and the role of insurance and regulatory bodies in ensuring safety and competency in auto repairs. Dave Johnson, President, ASE, National

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38:05

Improve Call Handling Skills: The Power of AI and...

Remarkable Results Radio Podcast ·

2024/12/13

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network David Boyd discusses the critical importance of call handling and customer communication, offering valuable insights on setting clear expectations and fostering a supportive training environment. Learn how modern technology can elevate customer service interactions, boost conversion rates, and drive sales growth. Plus, gain practical tips for introducing call analysis to your service advisors for measurable

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28:27

Empowering Continuing Education: The Launch of MEMA’s...

Remarkable Results Radio Podcast ·

2024/12/06

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded live at AAPEX 2024, this episode highlights the launch of MEMA's Tech Training Hub, a centralized platform for training resources, underscoring the industry's commitment to innovation, trust, and professional development. This episode is packed with updates on upcoming industry events, the significance of continuous education, and the entrepreneurial spirit driving the aftermarket industry forward.

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23:23

Forecasting: How To Set Goals for 2025 and Beyond...

Remarkable Results Radio Podcast ·

2024/12/05

Thanks to our partners, NAPA TRACS and PromotiveJoin Hunt Demarest, CPA from Paar Melis and Associates, as he dives into one of the most crucial aspects of financial planning for your business—forecasting for the year ahead. Whether you're setting your business goals or analyzing key performance metrics, Hunt provides actionable insights to help you simplify and strengthen your forecasting process.In this episode, you’ll learn: Why forecasting is essential for your business's growth and

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19:56

What Lies Beneath [E163] - Diagnosing the Aftermarket...

Remarkable Results Radio Podcast ·

2024/12/04

Thanks to our Partner, NAPA Autotech Matt Fanslow explores common frustrations and misunderstandings in the automotive service industry. Speaking from the perspectives of technicians, managers, owners, and service advisors, he emphasizes the importance of understanding underlying factors in workplace dynamics. Matt discusses the theme of perception, drawing parallels between music, movies, and workplace interactions. He encourages listeners to remain curious, communicate effectively, and foster

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27:57

Unstoppable Framework for Auto Shop Owners Part 3:...

Remarkable Results Radio Podcast ·

2024/12/03

Thanks to our Partner, NAPA Auto Care Focusing on the third part of a five-part 'Unstoppable Framework for Auto Shop Owners' series, Maryann Croce discusses strategies for optimizing processes and empowering teams. Mary Ann shares insights from her coaching experiences, including a case study of a client named Steve, who overcame burnout by streamlining operations and delegating tasks. The episode emphasizes the importance of continuous improvement, setting boundaries, and fostering a supportive

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10:31

What It Means to Be the Best Shop in Town [E193] -...

Remarkable Results Radio Podcast ·

2024/12/02

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo:https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here:

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20:07

Reframing [E019] - Speak Up!

Remarkable Results Radio Podcast ·

2024/12/02

Thank You To Our Partners, The Institute, AutoFlow, AutoLeap, Shop Dog Marketing and In-BoundIn this episode, Craig O’Neill tackles the all-too-familiar feeling of “I’m not ready for this.” It’s a common feeling that is shared among speakers or presenters. In Episode 18 with Kent Bullard - the topic of “Imposter Syndrome” also came up - and in many ways this episode carries thoughts from that robust and enjoyable conversation.Craig tackles this topic with a thought process that occurred to him

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51:29

Why Your Customers Might Be Lying (and How...

Remarkable Results Radio Podcast ·

2024/11/29

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today's Class Discover how neuroscience insights can enhance customer relationships, optimize revenues, and create lasting brand loyalty. Matt Fanslow and Dr. David Weiman explain how marketing stimuli affect the brain, revealing a disconnect between conscious responses and subconscious reactions. Learn practical strategies to apply these concepts in your shop, from setting the right ambiance to creating unforgettable

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20:41

Education and Training: Staying Ahead of the Curve...

Remarkable Results Radio Podcast ·

2024/11/29

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded live at AAPEX 2024, this episode dives into the evolving landscape of industry standards and the critical right to repair movement. Gain valuable insights into AAPEX's forward-thinking approach to education and technology, and discover how community and continuous learning are driving business success. Bill Hanvey, President and CEO of the Auto Care Association. Find Bill’s other episodes HERE.

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306 results

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