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PODCAST

Retail Remix

Retail TouchPoints

The rules of retail are constantly changing. Today, we"re in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry"s leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners,

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All Episodes

21:12

Youthforia Founder on Creating Content that...

Retail Remix ·

2023/05/01

Gone are the days of overwhelming and uninspiring beauty shopping online. With Youthforia’s branded ecommerce site, robust content strategy and seamless beauty discovery platform, we see a new era of online shopping for the beauty consumer. Fiona Co Chan, Founder and CEO of Youthforia, has focused on leveling up the way sustainable skincare and makeup brands connect with consumers – from social media and beyond. During this episode of Retail Remix, host Alicia Esposito chats with Fiona

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32:43

Unlocking the Power of Subscription Commerce

Retail Remix ·

2023/04/24

Subscription models have evolved beyond offering consumers merely convenience and savings. Look at companies like FabFitFun, which now offer curation tools, loyalty programs, access to community and so much more to create a loyal customer base. During this episode of Retail Remix, host Alicia Esposito chats with Paul Chambers, CEO and Co-founder of the Subscription Trade Association (SUBTA). The pair talk about how brands and even media companies are working together to unlock the power of

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32:52

How Tractor Supply Uses Technology to Engage and...

Retail Remix ·

2023/04/17

As retailers consider investing in in-store technology, their goals typically fall into two categories: efficiency and engagement. Some retailers may want to focus on making employees’ lives easier while others may want to prioritize high-touch service to shoppers. How can retailers determine which model makes the most sense? Is it possible to prioritize both goals to create a differentiated customer experience? During this episode of Retail Remix, we listen in on a conversation between our

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37:08

Bringing Food & Beverage Innovation to Target

Retail Remix ·

2023/04/10

Expanding your brand into a new market or category can be tricky. How much should you innovate and expand upon what you already do? What do customers expect from such an experience? Rick Gomez, EVP and Chief Food & Beverage Officer at Target, played a crucial role in transforming the retailer’s identity from a typical retailer with limited food and grocery options to a comprehensive grocery store. Last summer, at the Retail Innovation Conference & Expo in Chicago, Rick shared a

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43:34

Closing the Gap Between Digital & Physical Luxury...

Retail Remix ·

2023/04/03

In the luxury space, in-person experiences are still king. Brand representatives are able to provide high-touch service that allows them to personally consult, fit and connect with customers. But as consumers increasingly consult digital channels, luxury brands are struggling to truly capitalize on new service and engagement opportunities. During this episode of Retail Remix, host Alicia Esposito chats with Olivia Steele, Co-founder of Conversation Couture, a virtual sales training and

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36:28

The Future of Connected Experiences: From CPG...

Retail Remix ·

2023/03/27

Connected product experiences require so much more than a QR code and call to action. Brands need detailed insight into audience interests and expectations, robust technology to bridge the gap between physical products and digital experiences and, of course, powerful storytelling forged by a genuine connection established between customers, brands and products. With a highly functional and engaging connected product experience, businesses can foster brand loyalty while boosting sales

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24:05

How LePrix is Using Tech to Advance Luxury Wholesale

Retail Remix ·

2023/03/20

Retail TouchPoints has been studying and reporting on the evolution of resale for years. Over this time, we’ve seen consumer behaviors shift and demand accelerate, which means retailers have had to rethink the way they research and source “pre-loved” goods. How do they find the right wholesale partners? What are the risks they face while selecting products? How can they ensure their customers get the best deal and their business gets the best margins?During this episode of Retail Remix,

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42:23

How to Make Branded Recommerce Profitable

Retail Remix ·

2023/03/13

Branded recommerce is gaining momentum in retail. Could it be the key to success for your company? To find out, you’ll have to do some deep strategic work to ensure your brand, your products and your customer align. During this episode of Retail Remix, Alicia Esposito talks with Andy Ruben, Founder & Executive Chairman at Trove. They discuss how Andy has seen the recommerce space grow and evolve, and the unique approaches brands have taken to use ecommerce to drive acquisition,

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47:07

Can NFTs Revolutionize the Retail Industry?

Retail Remix ·

2023/03/06

Are you in on the NFT craze or playing it safe? If you fall into the latter, you may miss out on some amazing opportunities for engaging with customers and cultivating a loyal community of fans and collectors.During this episode of Retail Remix, our host Alicia Esposito sits down to chat with Ash Pampati, Head of Partnership at the NFT creation platform Metaplex. The pair discuss who manages NFT projects in today’s market, the strategic priorities, and what opportunities are available to

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24:31

New Ways to Accelerate Customer Centricity

Retail Remix ·

2023/02/27

Having a focus on the customer has always been an important, if not obvious, part of retail. But in this era of digital transformation, brands need to remain focused on what their customer needs and expects as they try to simultaneously do more with less. During this episode of Retail Remix, we chat with Kathy Kimple, the Executive Director of OSF Digital’s Strategy Group, to dig into some key findings from the firm’s latest Omnichannel Retail Index. She and host Alicia Esposito discuss how

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36:18

What Does the Future Hold for Digital-First DTC Brands?

Retail Remix ·

2023/02/20

In today’s fast-paced and competitive marketplace, many consumer brands and digitally native DTC brands are fighting to stand out and chart a path to sustainable growth. To fully understand the dynamics shaping this area of the retail industry in particular, we sat down with Jenny Fleiss, Senior Advisor for Volition Capital, who is most known for starting Rent the Runway with her co-founder Jennifer Hyman. Now, Jenny works closely with CPG and DTC brands to help them understand new

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16:57

The Great Balancing of Customer Value and Immersive,...

Retail Remix ·

2023/02/13

Technology and ecommerce have certainly changed the face of retail. From innovative payment methods to omnichannel platforms, retailers now have access to a wealth of tools and options that can help them reach customers more effectively while providing better service overall. And after a couple of years of uncertainty for brick-and-mortar stores during the pandemic, signs show retailers need to find that balance of in-person and digital shopping experiences.During this episode of Retail

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32:38

Why Babylist is Designing Shopping Experiences for...

Retail Remix ·

2023/02/06

When Natalie Gordon started Babylist, she wanted to provide the knowledge, guidance and support she was seeking when she was pregnant with her first child. Now, the ecommerce baby registry company is making it easier for parents, caretakers and all family members to research and purchase the items they need. During this episode of Retail Remix, Natalie shares how the business has evolved in the age of social media, and how branded and user-generated content in particular have helped build

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42:19

How Mentorship and Sponsorship Fuel DEI Success

Retail Remix ·

2023/01/30

With her wealth of experience and diverse industry connections, Kimberly Lee Minor is driving positive change in the retail world. She has an infectious enthusiasm for community connection and a proven track record in implementing effective data-backed strategies around Diversity, Equity & Inclusion.During this episode of Retail Remix, we tap into Kimberly’s wealth of expertise by looking back at her session at the 2022 Retail Innovation Conference & Expo. During the session,

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42:35

NRF 2023 Recap: Hot Tech, Top-of-Mind Trends &...

Retail Remix ·

2023/01/23

During this special episode of Retail Remix, Alicia Esposito sat with Adam Blair, Editor at Retail TouchPoints, and Philip Jackson, Co-founder of Future Commerce, to dig into their experiences bouncing around sessions and the expo floor at this year’s NRF Big Show. If their insights are any indication, 2023 is shaping up to be a year of optimization, not revolution.For example, instead of pulling out pieces of tech from your stack – what Philip innocently referred to as “noodles” –

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39:44

How Grove Collaborative is Building a Long-Term Value...

Retail Remix ·

2023/01/16

Companies often become so fixated on short-term and long-term goals that they forget to prioritize the most important objective: creating value. Stuart Landesberg, CEO at Grove Collaborative, says that the company’s success, and vision for long-term value creation, can be attributed to four key areas. During this episode of Retail Remix, Stuart breaks down these four areas and shares his perspective on how to effectively grow business through providing customer value. When done right, it

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51:08

The Opportunities (and Risks) of the Metaverse

Retail Remix ·

2023/01/09

The metaverse is creating a lot of buzz in the media, especially with its promise of creating a more integrated and open digital world. With its many associated technologies, such as Web3, NFTs and blockchain, it has especially generated a lot of hype in the retail industry. But it also has garnered a lot of speculation. Ben Earl, Partner at Skyview Way Studios and “Web2.5” strategist, has been busy implementing forward-thinking projects in NFTs, blockchain and the film industry, and is

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42:56

Bringing Retail Media into Stores

Retail Remix ·

2023/01/02

As the founder and CEO of Argo Tea, Arsen Avakian faced challenges managing an expansive list of retail partners and all of their distinct marketing and advertising offerings. With the rise of retail media, he saw a unique opportunity to bring robust, data-driven creative to the physical environment, which inspired him to start Cooler Screens. During this episode of Retail Remix, get Arsen’s perspectives on: The evolution of retail media and the specific challenges brands and retailers

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40:27

Making the Marketplace Model Work for You

Retail Remix ·

2022/12/19

Mirakl has helped hundreds of brands and retailers launch their own marketplaces. As a result, Adrien Nussenbaum and his team have a pretty good understanding of what works and, most of all, what doesn’t. As the marketplace model continues to evolve, now is the time for retail execs to find ways to build, improve and expand their strategy. Listen to this episode of Retail Remix to get insights from Mirakl’s Co-founder and CEO on: How retailers can determine if the marketplace model is a

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28:33

Analyzing Commerce Media’s $1.3 Trillion Value

Retail Remix ·

2022/12/12

McKinsey indicates that commerce media has the potential to generate more than $1.3 trillion of enterprise value in the U.S. alone. Many believe that commerce media is poised to completely transform the advertising world because it helps close the loop between media impressions and commerce transactions and give brands and retailers more insight into consumer behaviors and expectations. During this episode of Retail Remix, Emily Del Greco, Partner at McKinsey, offers her expansive

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