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PODCAST

The MSP Zone

Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and cloud computing, featuring special guests and notable figures in the profession.

technology

All Episodes

32:57

M&A Integration Advice for MSPs

The MSP Zone ·

2022/07/27

Weaver Outrage Meter (WOM): Low I used to do a lot of M&A work in a previous life…specifically for MSPs. I have some amount of perspective about MSP deals and what markers make for good ones and the characteristics attached to the bad deals. Recently, M&A activity within the MSP profession has been significant, including record high valuations. As more MSPs are closing deals, the next challenge comes with the integration. Curiously, MSPAlliance has become involved again in M&A, but this time

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39:24

An Interview with Fred Voccola, CEO of Kaseya

The MSP Zone ·

2022/07/19

Kaseya now owns Datto. A purchase which cost them $6.2 billion. The big four are technically the big three, although every indication is that Datto will remain intact in many ways. And Kaseya arguably becomes the largest MSP software platform company in existence. That's a lot of responsibility. Fred Voccola, the CEO of Kaseya and the man in charge of leading this MSP platform juggernaut enters the MSP Zone. We talk about a variety of topics related to the Datto acquisition, the future of Kaseya

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29:47

Are MSPs Facing a Recession

The MSP Zone ·

2022/07/13

While managed services has enjoyed nearly two consecutive decades of strong growth, there have been peaks and valleys along the way. In this episode we examine the current economic climate facing the managed services profession. Highlights: Demand for managed services MSP health Layoffs Startup investments Private Equity interest in managed services M&A activity MSP Zone Reading Material: Tech Layoffs: US Startups And Tech Companies With Job Cuts In 2022 (crunchbase.com) Managed Services

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34:02

Preparing for a Ransomware Attack

The MSP Zone ·

2022/07/07

Despite even the best security measures, none of us are immune from the menace of ransomware attacks. 2021 saw not only an increase in attacks, but more evolved ransomware variants that threaten data exfiltration and target MSPs. If you want to be prepared, then you need to have a good protection and response plan in place. This session will cover important topics to help you prepare and respond quickly to a ransomware attack to minimize down-time and exposure. Highlights: Create a cyber incident

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25:47

The Role of Reactive IT

The MSP Zone ·

2022/07/06

If you have a dominant amount of your IT management practice coming from break/fix or reactive IT, then you should listen to this episode. Break/fix vs managed services used to be a business choice amongst IT entrepreneurs. Today, it is less of a choice and more of an imperative. What is the role of the modern day break/fix company? Do these tech firms have a legitimate role to play in combating cyber crime, for example? We will examine the break/fix provider, in detail, and provide some guidance on

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33:22

Managing Hybrid IT

The MSP Zone ·

2022/06/29

MSP software visionary Gavin Garbutt of Augmentt drops into the MSPZone to discuss the opportunity for MSPs to manage hybrid IT environments. Not sure what hybrid IT is? Not to worry. We’ll explain it for you and discuss new revenue opportunities for MSPs. Highlights: Managing Hybrid IT Shadow IT update Maximizing all of your IT staff Changes to the MSP service desk MSPZone Special Guest: Gavin Garbutt

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34:39

A Tale of Two MSPs

The MSP Zone ·

2022/06/23

This episode presents a tale of two MSPs. Not actual MSPs, but two types of MSPs as viewed through the lens of two news stories presenting MSPs and how customers view them. We also examine this tale of two MSPs through the lens of cyber insurance and how insurance companies may be getting it completely wrong when it comes to underwriting and assessing risk in the managed services profession. Highlights: MSP cyber insurance mistakes How can insurance companies improve their risk portfolio

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32:00

MSP License Portability

The MSP Zone ·

2022/06/21

WOM: Low MSPs play a unique role in the acquisition of technology and delivery of managed services to customers. Unlike VARs, MSPs do not always resell a technology to customers. For many MSPs, they acquire licenses from a vendor and use that technology to service customers utilizing a managed services agreement. Between vendors who want maximum predictability of revenue and MSPs who want maximum freedom to use those licenses, there is bound to be friction. MSP and Microsoft partner Jean Prejean

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28:15

Is Backup Dead

The MSP Zone ·

2022/06/16

Episode brought to you by Dell Expert Network Is backup dead? Short answer is no. But, if you haven't' changed your approach to backup in the last 10 years, you are likely missing a lot of opportunities to help your clients reach their full potential for disaster recovery, cyber attach prevention, and many other business benefits all relating to backing up data. Join my discussion with Charlie Tomeo as we discuss the history of managed backup, how it has changed, and what MSPs need to be doing to

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27:31

The Value of Data Assessments

The MSP Zone ·

2022/06/09

Data is everything. MSPs protect it, customers value it, and cyber criminals want to steal it. But, not all data is the same. Certain data is worthy of more protection and management, and other data has less of a value. In short, data must be managed. But, to manage data effectively, you need to understand it first. Which brings us to data assessments. Amanda Regnerus of Aparavi enters the MSPZone to share her opinions on the value of data assessments, data managed services, and the role MSPs can

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36:57

Why do Break/Fix Companies struggle with effective...

The MSP Zone ·

2022/06/06

Break/fix companies (or companies that provide reactive IT services) must address the security question: both internal security and the security services they provide to customers. Whether it is the struggle to become a proactive managed service provider or just the pace at which security threats and solutions have been evolving, the issue of security is a real element to becoming an MSP and certainly something every break/fix company needs to address. Michael Crean from Solutions Granted enters

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31:48

The Skills Gap and Managed Services

The MSP Zone ·

2022/06/03

The skills and people gap is impacting everyone, everywhere! Customer organizations already facing staffing shortages have even more difficulties filling IT and cyber related positions. So, how do we solve this problem? Join Chris Hass and me as we discuss a new, modernized, and distributed workforce and its impact on staffing, security, and productivity. These trends also have had a significant impact on the way cyber criminals view their target landscape and it influences the way they devise their

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34:49

The Customer Experience in Managed Services

The MSP Zone ·

2022/05/31

What is the customer experience within the managed services profession? Our profession talks a lot about service delivery with a predominant focus on the technical. And, for good reason. However, it is important we not forget the customer experience. We address that issue in this episode. We examine the role of the traditional PSA/ticketing platforms and whether they are sufficient to deliver excellent customer service. Highlights: What is the role of the PSA? Does the existing PSA solution address

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29:17

The Role of the Individual in Fighting Cybercrime

The MSP Zone ·

2022/05/26

Fighting cybercrime may require policies, procedures, technology, and the know-how to put it all together in a cohesive manner, but the individual also has an important role to play which cannot be discounted. Individual people must be aware of the threats facing them, their organization, and cannot be lulled into a false sense of security just because they have an MSP or an internal IT department. Even the best MSPs need the active participation of the individual to combat cybercrime. Inky CEO

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26:47

CISA Guidance and Recession Impact on MSPs

The MSP Zone ·

2022/05/24

WOM Level: Low Lots of economic data coming out in recent weeks about signals of an impending recession. Let's really take a look at how a recession might impact MSPs globally and what you may want to do to prepare you practice (and clients) for such an event. We will also examine the recent CISA guidance for MSPs and offer some analysis on what practicing MSPs need to know about staying safe. MSPZone Reading

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27:56

Defining Hybrid Cloud in Managed Services

The MSP Zone ·

2022/05/19

Cloud computing is one of those terms that gets used a lot, often by people who have no real idea as to what it means. This is understandable given how ubiquitous cloud computing has become over the last decade. While cloud computing has brought technology into the mainstream, it also is a term which needs clarification and definition. Cloud computing, hybrid, public, private, are all variations on a theme with very different business, technical, and privacy outcomes depending on which one you

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30:01

Ransomware -the MSP and SMB Perspective

The MSP Zone ·

2022/05/17

There’s a stark contrast to how the threat of Ransomware is perceived by MSPs vs SMBs. MSPs have long understood cyber, business, and IT risks that face their customers. Customers, on the other hand, can have a slightly wider range of experience and understanding when it comes to cyber risks. Why is that? Join us in this podcast as we uncover the reasons why this discrepancy exists, disclose the precursors of ransomware and discuss solutions. Highlights: Why do we see so much ransomware? Do MSPs

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28:14

Can you be secure and efficient as an MSP?

The MSP Zone ·

2022/05/12

Access management has been a managed service offering for customers for many years. Today, the issue of internal access management has now become mainstream for MSPs of all sizes. How users gain access to internal MSP systems and networks is just as important as it is for managed services customers. But, being secure about your user onboarding and offboarding does not mean you can't also be efficient in your movements. That's what we discuss on today's episode. Highlights: Who is Devolutions? What

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30:03

The Role of Backup in the Modern Day MSP

The MSP Zone ·

2022/05/09

In today’s connected and security conscious world, customers are looking to MSPs to provide them with backup and recovery services that will help safeguard their organization against ransomware, user errors, and other evolving threats to their business operations and reputation. These same benefits also hold true for the MSPs themselves. Steve Rodin, CEO of Storagepipe enters the MSPZone and offers his perspectives on a variety of topics. Highlights: New high-margin monthly recurring revenue

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32:24

The Future of Cybersecurity Talent

The MSP Zone ·

2022/05/05

Brian Stoner from Stellar Cyber joins MSPZone to discuss the future of cybersecurity talent within the managed services profession. We discuss the relationship with Boise State, how that connection came to be, and how this could be a template for future cybersecurity talent cultivation all over the world. Highlights: Are we still in a cybersecurity talent drought? Boise State connection The problem with existing cybersecurity talent MSPZone Guest: Brian Stoner, Stellar Cyber

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347 results

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