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PODCAST

The MSP Zone

Weekly discussion of news, events, and topics of interest to the global managed services professional community. The series will have the latest and most relevant discussions in managed services and cloud computing, featuring special guests and notable figures in the profession.

technology

All Episodes

00:33:50

Examining US National AI Strategy

The MSP Zone ·

2026/03/26

Most people overlook how urgent, and critical, this moment is for the future of AI in America. A new, sweeping federal policy is forging a singular AI framework, and your MSP is about to be at the very heart of it. If you’re running a managed services business or depend on one, you cannot afford to ignore the seismic shifts happening RIGHT NOW. This isn’t just talk; it’s a blueprint for U.S. dominance, safety, and trust in AI; and it’s coming straight for your doorstep. In this episode, we break

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00:21:04

The MSP/AI Paradox

The MSP Zone ·

2026/03/17

Most MSPs are chasing AI, but the real game-changer isn't just the tool — it's who you are as a provider. Are you reactive, firefighting, inconsistent? Or proactive, scalable, and prepared to harness AI’s true power?In this bold episode, Charlie Weaver exposes the paradox that’s holding many MSPs back: the more reactive you are, the harder it becomes to succeed with AI. He reveals why foundational habits—like documented processes, standardized tech stacks, and proactive practices—are your secret

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00:41:23

An Interview with Steve Shattuck of GoTo

The MSP Zone ·

2026/03/11

Unlock the truth behind the comeback of LogMeIn and what it really means for MSPs in 2026! Is your current tech stack ready for the game-changing next chapter? This episode explodes the myths, reveals insider strategies, and shows you how the industry’s most powerful brands are reshaping the future of managed services—and how YOU can position yourself to win big.MSPs and VARs, listen UP—the landscape is shifting faster than ever. Steve Shattuck from GoTo pulls back the curtain on their bold

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00:44:20

Cyber Attacks or Cyber Negligence: What is Inevitable...

The MSP Zone ·

2026/03/04

Most cyber incidents are not the result of sophisticated attacks; they are often failures of basic cyber hygiene. But why do so many organizations continue to overlook the fundamentals? In this heart-pounding episode, Charlie Weaver and cybersecurity expert Corey Munson unravel the myth of sophistication and reveal how preventable most breaches truly are. This is not about flashy new tools or complicated techniques; it is about returning to the fundamentals that every MSP and business owner needs to

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00:21:53

AI and the Future of Work: How MSPs Will Lead the Change

The MSP Zone ·

2026/02/26

This isn’t the AI episode you’ve heard before — it’s a wake-up call for MSPs and business leaders who refuse to stay stuck in the old playbook.AI isn’t here to destroy jobs — it’s here to redefine what work actually means. If you think automation equals displacement, think again. The real revolution? It’s about how MSPs can become the vital bridge, the ultimate architects of the new workforce landscape. This is a call to action—are you ready to lead or will you get left behind?Imagine this: AI is

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00:35:26

Why Hiring a Salesperson Won’t Unlock MSP Growth

The MSP Zone ·

2026/02/16

Most MSPs are chasing a myth: that hiring a salesperson will magically unlock their growth. But what if the real key isn’t new hires — it’s your messaging, fundamentals, and strategic mindset? You don’t need more salespeople—you need to understand where true growth really comes from.For decades, MSP owners have been told to hire sales pros as the ultimate fix for stagnation. Yet, the truth is far more nuanced. Hiring a salesperson without a solid foundation of messaging, target clarity, and lead

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00:11:05

Why Your MSP Isn’t Profitable: The Hidden Cost of a...

The MSP Zone ·

2026/02/03

Most MSPs are unknowingly sabotaging their profitability by stacking tools instead of designing services. If your margins are thin despite a busy team, the hidden culprit may be your bloated tech stack—and it's costing you thousands in leakages every month.In this eye-opening episode, Charles Weaver exposes how the tendency to accumulate tools—driven by fear of breaches, client demands, or vendor hype—creates chaos behind the scenes. Over time, naïve decisions lead to overlapping security controls,

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00:53:35

MSPs and the vCISO Challenge: Defining Boundaries

The MSP Zone ·

2026/01/26

Most MSPs have been silently playing in the security space for decades—so why are clients now demanding they act as CISO? In this eye-opening episode, Neil Holm and Travis Springer unravel the evolving role of managed service providers entering the C-suite. They reveal how MSPs have long been high-level security players, often advising clients on strategic cybersecurity decisions without formal titles. But as regulatory pressures, cyber insurance, and boardroom demands accelerate, MSPs are caught at

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00:27:20

Preparing for AI Regulation

The MSP Zone ·

2026/01/13

In this episode of MSP Zone, Charles Weaver and Rob Scott delve into the complexities of AI regulation and its implications for managed service providers in 2026. They discuss the role of MSPs in navigating these changes, the potential impact on national security and economic competitiveness, and the importance of staying informed about AI legislation. Tune in to explore how AI is transforming the managed services industry and what lies ahead for MSPs.

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00:25:02

You Can’t Sell What You Can’t Describe

The MSP Zone ·

2025/12/22

In this episode, Charles delves into the critical importance of having a clear and compelling message for managed service providers (MSPs). He emphasizes that without a well-defined message, even the best sales tactics can fall short. Charles shares practical steps for MSPs to develop a strong messaging framework that resonates with business decision-makers, ultimately driving revenue and growth. Tune in to learn how to transform your MSP's message from focusing on features to highlighting impactful

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00:40:10

Is the MSP M&A Market Cooling in 2026?

The MSP Zone ·

2025/12/14

In this insightful episode, Charles and Adam Borst explore the current state of the Managed Service Provider (MSP) mergers and acquisitions (M&A) market as we approach 2026. They delve into the dynamics of private equity involvement, the importance of timing, and the strategic considerations for both buyers and sellers. With a focus on international interest and cultural fit, this discussion provides valuable perspectives for anyone navigating the complex world of MSP M&A. Tune in to discover

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00:58:41

Reducing Complexity: The Key to MSP Profitability

The MSP Zone ·

2025/12/02

Join us for an insightful conversation with Michael George, CEO of Syncro, as we explore the evolving landscape of managed service providers (MSPs). Discover how innovation is reshaping the industry, the role of AI in modern MSPs, and the challenges and opportunities that lie ahead. Michael shares his unique perspective on reducing complexity, enhancing profitability, and the importance of next-generation platforms. Whether you're an industry veteran or new to the MSP world, this episode offers

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00:35:26

Is the MSP Business Model Obsolete?

The MSP Zone ·

2025/11/17

Join Charles and Dan Candee, CEO of Cork, as they explore the evolving landscape of Managed Service Providers (MSPs) in today's fast-paced IT world. In this episode, they discuss the shift from traditional IT services to a focus on business resilience and financial outcomes. Discover how MSPs can adapt to remain relevant, the role of cyber insurance, and the importance of engaging in C-suite level conversations. Whether you're an MSP or a business owner, this episode offers valuable insights into

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00:39:25

Cybersecurity Awareness: Beyond the Basics

The MSP Zone ·

2025/11/05

Join us in this insightful episode as we delve into the world of MSP security and compliance. Chris Viau and Charles from MSP Alliance guide us through a year-long journey of mastering cybersecurity awareness, focusing on both technical and non-technical training. Discover practical examples and strategies to implement robust security controls, ensuring your MSP is resilient and prepared for the evolving threat landscape. Whether you're new to cybersecurity or looking to enhance your existing

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00:23:22

Is It Too Late to Start an MSP?

The MSP Zone ·

2025/10/28

In this episode, we explore the evolving landscape of Managed Service Providers (MSPs) and the modern-day expectations they face. Join us as we discuss the journey from being a trusted advisor to becoming a key player in the corporate executive suite. We delve into the challenges and opportunities for new and existing MSPs, highlighting the importance of following best practices to thrive in today's competitive environment. Whether you're a startup or an established business, discover why it's never

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00:32:04

"Cybersecurity's Enron Moment: Are We Prepared?"

The MSP Zone ·

2025/10/15

In this episode, we delve into the parallels between the infamous Enron scandal and today's cybersecurity landscape. Join us as we explore whether the cybersecurity industry is on the brink of its own "Enron moment" and what this means for Managed Service Providers (MSPs). We discuss the critical role of MSPs in safeguarding against potential crises, the importance of executive accountability, and the steps necessary to prevent a cybersecurity disaster. Tune in to understand how transparency,

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00:34:20

The Ethics of MSP Agreements: Insights from an MSP Owner

The MSP Zone ·

2025/10/06

Join Charles Weaver as he sits down with Neil Holme, CEO and founder of Impact Business Technology, to explore the intricacies of managed service provider (MSP) contracts. In this episode, they discuss the ethical considerations and challenges surrounding MSP agreements, including the impact of contractual clauses on customer retention and the balance between business needs and ethical practices. Neil shares his insights on the importance of transparent communication and the evolving landscape of

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00:28:23

Identity as the New Perimeter: A Conversation with...

The MSP Zone ·

2025/09/30

In this episode of MSP Zone, Charles Weaver sits down with Dor Eisner, CEO and co-founder of Guardz, to explore the evolving landscape of cybersecurity. They delve into the critical role of identity access management as the new frontier for cyber threats, the challenges faced by MSPs in adapting to these changes, and the transformative potential of AI in managed services. Discover how small and medium-sized businesses can navigate these complexities and why embracing innovative security solutions is

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00:26:56

Life on the MSP Road - Feedback from Inspire and MSP...

The MSP Zone ·

2025/09/22

Join Charles Weaver as he delves into the evolving landscape of Managed Service Providers (MSPs). In this episode, Charles discusses the pressing need for MSPs to mature and adapt, highlighting the challenges of low profit margins and the importance of certification. He shares insights from recent industry events, exploring themes like artificial intelligence, compliance, and succession planning. Tune in to discover how MSPs can bridge the gap to scalability and profitability, and why the time has

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00:25:08

Competing against Low Priced MSPs

The MSP Zone ·

2025/09/15

In this episode, Charles Weaver delves into the age-old dilemma of competing against Managed Service Providers (MSPs) that drive down pricing. He explores the challenges of negotiating with prospects who are tempted by cheaper alternatives and offers practical advice on how to maintain your value without succumbing to a race to the bottom. Charles shares insights on establishing credibility, educating customers, and the importance of standing firm on pricing to ensure long-term success. Tune in to

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346 results

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