Building Better Cultures

Michael started his marketing career in the US working with brands like GE, Harley Davidson, American Airlines and FAO Schwarz.  He founded Dialogue Group in 1990 and, 12 months ago, with a renewed focus on his customer experience roots, transitioned Dialogue into The CX Company. The CX Company runs an annual customer experience survey and works with Irish-based companies to improve their own levels of customer service. For more - and to download their CX reports - go to www.thecxcompany.com. Show

Feargal Quinn founded the Superquinn supermarket chain in Ireland and has spent his life championing customer service. He was an Irish Senator, worked in television and has written a number of internationally published books.  His 1992 book 'Crowning the Customer' has sold more than 50,000 copies and been translated into French, Italian, Spanish, Japanese, Arabic, and a host of other languages. Show Notes: 1.10 - Red Island and the start of a customer service journey – 3.37 - Keep them coming back,

Since 2005, Fionnuala has worked in Google's Dublin office. And as she says herself, at the beginning of Google's Irish journey, that meant her working 'wherever I needed to be' - in project management, telecoms and learning & development. Today Fionnuala is VP EMEA in Google Marketing Solutions, helping SMEs and agencies to 'stay ahead of the curve in online'. She is also Site Lead in Dublin, tasked with creating a strategy to ensure that the staff feel connected to each other, to US colleagues and

"It's OK for you to tell your team how you're feeling as you’re going through change" ​ Lisa has worked in HR for nearly 25 years during which time she has spent time in the telecoms, financial services and food sectors.  She has worked with Nortel, the Canadian telecoms company and went through the good and the bad times with AIB.  18 months ago, Lisa joined Ornua, the Irish food and ingredients company as Head of Talent Acquisition & Development, as it goes on an ambitious journey to become a €3bn

Declan is a 20-year finance sector veteran who has worked in many roles in the UK, Japan and, most recently, in Ireland where he's the MD of IG Ireland, Founded in 1974 and now, with offices in 14 countries and over 1000 staff, IG is a global leader in online trading.​ The 11 years he spent living and working in Japan as MD of Nichiai KK - a consultancy with extensive experience in helpdesk and graphic design/marketing operations - gave him a unique insight into Japanese culture and business.  In

Leadership has the ability to make positive and rippling changes through an organisation. At an organisation like Special Olympics, this is particularly important. We strive to lead with purpose and positivity. Mary is an Irish social entrepreneur and long-term campaigner for the rights and inclusion of children and adults with intellectual disabilities. Today she is the Chief Executive Officer of Special Olympics International having previously held the role of MD and Regional President of Special