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PODCAST

5THWAVE - The Business of Coffee and Hospitality

World Coffee Portal

A forward-thinking interview series examining the business of progressive coffee culture. The 5THWAVE Podcast is hosted by Jeffrey Young, Editor-in-Chief of 5THWAVE magazine and Founder of Allegra Group. Each episode features inspiring stories, business lessons, and thought leadership from the entrepreneurs and industry experts blazing trails to success across the world of coffee. The podcast will delve into the detail of achieving operational excellence, get to grips with green coffee sourcing

business food

All Episodes

32:44

The rapid rise of specialty coffee in India

5THWAVE - The Business of Coffee and Hospitality ·

2023/06/30

In today's episode we're continuing our exploration of the Indian coffee market and turning the spotlight on the country's rapidly growing love for specialty coffee.In conversations with Namrata Asthana and Matt Chitharanjan, Founders, Blue Tokai, Mike Khan, Area Export Manager, La Marzocco, and Rahul Reddy, Founder, Subko Specialty Coffee Roasters, we find out how specialty coffee is being adapted for the Indian consumer, what's driving the market's impressive growth and how leading

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25:13

Unlocking India's massive growth potential - A...

5THWAVE - The Business of Coffee and Hospitality ·

2023/06/23

In a new three-part series, we're exploring the exciting growth potential for coffee businesses in India - from international chains and the rise of specialty coffee to the increasing recognition of Indian grown coffees.To kick things off, we're speaking with Deepa Krishnan, Chief Marketing Officer of international powerhouse Tata Starbucks - a joint venture between Starbucks and India's Tata Consumer Products.In this fascinating conversation Deepa shares insights on Tata Starbucks’

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32:15

The coffee at-home revolution – Part 2

5THWAVE - The Business of Coffee and Hospitality ·

2023/06/09

In today's episode we're continuing our exploration of the fast-developing coffee at-home market and how businesses can harness growth opportunities in this lucrative segment.In part two, we focus on retail coffee and chat with Will Corby, Director of Coffee and Social Impact at Pact Coffee, Jon Allen, Creative Director, Onyx Coffee Lab and Jonny England, Director of Coffee, Löfbergs UK&I to find out what types of coffee consumers are brewing at home and the trends that are shaping the

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32:27

The coffee at-home revolution – Part 1

5THWAVE - The Business of Coffee and Hospitality ·

2023/05/26

On the podcast today we're kicking off a two-part series exploring the remarkable growth of the at-home specialty coffee market and the rise of the home barista. In part one, we focus on at-home coffee equipment and speak with Dave Gubbin, President, Sage Appliances EMEA and John Holmquist, Commercial and Residential Sales Manager, Seattle Coffee Gear to uncover the growing demand for high-end home coffee machines across the UK, Europe and the US.We also speak with Andrew Pautler, Founder

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37:22

The Little Local

5THWAVE - The Business of Coffee and Hospitality ·

2023/05/12

On the podcast today, we're speaking with three successful independent London operators to uncover the secrets to a thriving neighbourhood cafe and the role coffee shops play within the local community.In conversations with Peter Dore-Smith, Founder Kaffeine, Kim Hargreaves, Founder and Managing Director, Boki Coffee, and Dani Reid and Agnes Potter, Co-founders, Potter & Reid, we discuss how to build a loyal local following, foster meaningful interactions between customers and staff,

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34:21

Digital loyalty apps: Game-changing benefits

5THWAVE - The Business of Coffee and Hospitality ·

2023/04/28

On the podcast today we're exploring the rise of digital loyalty apps and how these tools are revolutionising the way operators engage with their customers.We first speak with two leading coffee shop app developers, Miles Bailey and Tim Silbermann, Founders of RWRD and Ali Al Ebrahim, Founder and CEO, COFE App, to understand the vast benefits these technologies can generate for operators.We then speak with James Flett, Head of Marketing, Caffè Nero to find out how the brand uses

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37:35

Celebrating The London Coffee Festival

5THWAVE - The Business of Coffee and Hospitality ·

2023/04/14

The London Coffee Festival returns from 20 to 23 April 2023 and with it comes a four day celebration of London’s vibrant coffee scene and the incredible people and communities that help the coffee industry continue to thrive.Now entering its 12th year, The London Coffee Festival has grown to a formidable event, featuring 200+ exhibitors and welcoming over 30,000 trade and consumer visitors through its doors each year.So to celebrate the legacy and the future of this iconic coffee event,

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34:36

How restaurants deliver exceptional customer experience

5THWAVE - The Business of Coffee and Hospitality ·

2023/04/06

On the podcast this week we're opening the door to the culinary world to find out how successful restaurant operators deliver consistent and high-quality customer service experiences for their guests. We first speak with Alex Susskind, Professor of Food and Beverage Management at Cornell University’s Nolan School to understand the conceptual framework behind creating exceptional customer service. We also speak with two standout restaurant operators, Laura Harper-Hinton, CEO and Co-Founder,

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29:14

The critical Head of Coffee role

5THWAVE - The Business of Coffee and Hospitality ·

2023/03/24

On the podcast this week we're exploring the Head of Coffee role in different hospitality businesses and the crucial function it plays in delivering the perfect coffee experience. In conversations with Ryan Garrick, Head of Coffee, WatchHouse, Christopher Jordan, Group Head of Coffee Caffè Nero, Jennifer Salamone, VP of Operations and Antonia Petaccio, Head of Coffee Training DC, at Tatte Bakery, we unpack the broad set of responsibilities that fall under the Head of Coffee role, from

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29:41

The business of coffee media

5THWAVE - The Business of Coffee and Hospitality ·

2023/03/10

On the podcast this week we're speaking with three highly-talented and passionate coffee journalists to explore the crucial role media plays in developing the specialty coffee industry.In conversations with Nick Brown, Founding Editor, Daily Coffee News, Michal Molcan, Founder, Standart, and Nicole Ou, Manager Coffee T&I, we discuss the challenges and global opportunities for coffee media businesses, the future of print publishing, and how these titles are diversifying and adapting to a

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30:56

Journey to become the world's best: A conversation...

5THWAVE - The Business of Coffee and Hospitality ·

2023/03/03

Today on the podcast we’re revisiting a conversation with Søren Ledet from last week’s episode exploring the world of coffee and fine dining.Søren is Co-Founder and General Manager of the world-renowned restaurant Geranium - a three-Michelin-starred dining experience in Copengagen, which last year was named the best restaurant in the world by the 50 best awards.In this conversation, Søren offered so many fascinating insights and learnings from his vast experience running a standout

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31:44

Coffee in fine dining

5THWAVE - The Business of Coffee and Hospitality ·

2023/02/24

On the podcast today we're stepping into the world of fine dining to explore the role of coffee in high-end restaurants and how restauranteurs are elevating their coffee standards. We speak with Søren Ledet, Co-founder and General Manager of Copenhagen's Geranium, to find out how one of the world's finest dining establishments runs its coffee programme and uses storytelling and theatre to deliver a captivating coffee experience.We also speak with Olivier Fellous, General Manager, La

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31:17

Unlocking Vietnam's true potential

5THWAVE - The Business of Coffee and Hospitality ·

2023/02/10

On the podcast today we're heading to Vietnam to explore how this rapidly diversifying market is breaking away from tradition and embracing new coffee drinking opportunities .In conversations with Will Frith, coffee coach and Co-founder, Building Coffee, academic Sarah Grant, and Sahra Nguyen, CEO and Founder, Nguyen Coffee Supply, we discuss the complex history of Vietnamese coffee exports, the burgeoning specialty coffee scene in Ho Chi Minh City, and the growing international

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40:38

A life of adventure – In conversation with Tony Papas

5THWAVE - The Business of Coffee and Hospitality ·

2023/01/27

In today’s episode we’re bringing you an interview with a true hospitality legend and genuine artisan, Tony Papas. Tony is a multi-faceted entrepreneur, with a global career spanning Michelin-starred restaurants, a boutique bakery, specialty coffee and most recently, developing an olive farm in Southern Italy.In this conversation, Tony discusses his early background in hospitality before joining New Zealand-based specialty roaster Allpress Espresso and launching the business in London and

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42:16

Understanding consumer behaviour

5THWAVE - The Business of Coffee and Hospitality ·

2023/01/13

In today's episode we're diving into the topic of market research and exploring how operators can gain a deeper understanding of their consumers.In conversations with Dr. Ernest Baskin, Associate Professor, St. Joseph’s University of Philadelphia, Blonnie Whist, Insight Director, Lumina Intelligence, and JP Then, Co-founder of Crosstown and Founder of online ordering system Slerp, we unpack the latest behavioural trends in hospitality and find out how gathering regular consumer data and

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37:13

The quest for quality: A conversation with George Howell

5THWAVE - The Business of Coffee and Hospitality ·

2023/01/06

To kick off 2023 we’re bringing you an interview with a true industry legend – the one and only George Howell, a name synonymous with coffee excellence.Since the 1980s George has played an integral role in the development of specialty coffee in Western markets – pioneering the third-wave coffee movement and championing single origin coffees and direct trade. In this conversation George shares details of his early coffee career and experiences, including the ‘unlikely’ sale of his small

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27:25

Coffee and alcohol: Two worlds combine

5THWAVE - The Business of Coffee and Hospitality ·

2022/12/16

With the festive season well under way we thought now was the perfect time to indulge our minds in the exciting topic of coffee and alcohol and find out how these two beverages coexist seamlessly across different hospitality settings.In conversations with Professor Jonathan Morris, Research Professor at Hertfordshire University, Michelle Cannone, Global Brand Director, Away from Home and Mattia Pastori, Brand Ambassador at Lavazza, we explore alcohol's historical connection with coffee,

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34:46

The Saudi coffee shop boom

5THWAVE - The Business of Coffee and Hospitality ·

2022/12/09

On the podcast this week, we're exploring the remarkable growth of cafés in Saudi Arabia and why coffee is fast-becoming big business in the Middle East powerhouse.In conversations with Abdullah Al Harazi, Technical Training Manager, Barn's, Sara Alali, Founder, THAT Boutique Café, and Fadi Hamoud, COO and Ali Alkhabbaz, Head of Coffee, Nejoud Restaurant Management Company, we discuss Saudi's historical coffee culture, the trends that are shaping the market today, and the growth

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52:55

Executing a clear value proposition — A conversation...

5THWAVE - The Business of Coffee and Hospitality ·

2022/12/02

In today’s episode, we’re bringing you a feature length interview with Nick Stone, CEO and Founder of Bluestone Lane - an Australian inspired, boutique hospitality chain with 62 locations in major cities across the US.In this fascinating conversation, Nick shares his extraordinary insight, key business learnings and wisdom gained from his multifaceted career. He also discusses the importance of developing a distinct and well-communicated value proposition and how human connection and

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36:03

The road ahead for drive-thru coffee

5THWAVE - The Business of Coffee and Hospitality ·

2022/11/25

On the podcast today we're exploring the business case for drive-thru coffee and the potential for this highly-profitable format to expand across new market segments and geographies.In conversation with Kevin Hydes, Chief Commercial Officer, Tim Hortons, UK&I, Brett Bolwell, CEO, Barista Technology, and coffee historian Amanda Whitt, we explore the historical rise of drive-thru coffee in the US, the gravitation towards convenience post-Covid, and the format's growing popularity in the

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223 results

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