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PODCAST

Knowledgebase Ninjas

Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.

business management

All Episodes

22:00

Do Your Users Justice with Kavitha Kandappan of AMD

Knowledgebase Ninjas ·

2020/04/24

Kavitha Kandappan, Manager in Technical Writing at AMD joins us to discuss her journey in technical writing, she also shares their methods on measuring documentation ROI and further this by explaining their documentation review process.

en

15:43

Keep The Customers In Mind When Documenting with...

Knowledgebase Ninjas ·

2020/04/22

Megan Driscoll, Senior Technical Writer at HubSpot joins us to discuss her journey into the documentation. She also revealed a few of their technical writing processes and also discussed the most important factor to consider when creating documentation.

en

41:29

Documentation Metrics Don't Work with Tom Johnson of...

Knowledgebase Ninjas ·

2020/04/15

Tom Johnson, Senior Technical Programmer Writer at Amazon joins us to discuss his journey how did he get into documentation, and as the discussion goes, he also revealed their composition inside their organization and specifically shared important steps about their documentation processes.

en

17:26

Putting Users First with Jennifer Lambourne of Monzo...

Knowledgebase Ninjas ·

2020/04/08

Jennifer Lambourne, Knowledge Management Lead at Monzo Bank joins us to discuss her journey into technical writing, sharing Monzo Bank's documentation remit and the most important factor to consider when producing documentation.

en

18:46

Defining The Deliverable with Keith Johnson of InfoPros

Knowledgebase Ninjas ·

2020/04/03

Keith Johnson, Technical Writer at InfoPros joins us to discuss how he moved from training into documentation, his three step documentation process and how you can use documentation in the software testing process.

en

16:14

Jokes In Help Docs? with Allan Duquette of Proposify

Knowledgebase Ninjas ·

2020/04/01

Allan Duquette, Technical Writer at Proposify joins us to discuss how he incorporates humour and illustrative aspects into his documentation, transitioned into technical writing from customer support, and find out why people don't actually want to read what you're writing...

en

30:53

Know who you're writing for with Karissa Van Baulen,...

Knowledgebase Ninjas ·

2020/03/27

Karissa Van Baulen, Support Specialist at Hotjar joins us to discuss how she shifted from support into documentation, narrating Hotjar's documentation process and a quote, "know who you're writing for".

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25:28

Never Stop Learning with Colum McAndrew of Mimecast

Knowledgebase Ninjas ·

2020/03/25

Colum McAndrew, Technical Community and Knowledge Base Team Manager of Mimecast joins us to discuss how he "fell" into technical communications, his first experience in technical writing, and Mimecast's integration between their product and product marketing team...

en

16:00

Internal Documentation with André Sato of Wildlife...

Knowledgebase Ninjas ·

2020/03/18

André Sato, Lead Technical Writer at Wildlife Studios joins us to discuss how his team JUST focus on internal documentation and how to measure its success.

en

27:14

Minimizing Content with Gavin Austin of Salesforce

Knowledgebase Ninjas ·

2020/03/11

Gavin Austin, Principal Technical Writer at Salesforce joins us to discuss the goal of Gavin's documentation team, Gavin's route into documentation, and Salesforce's documentation process.

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32:55

Managing Shareholders with Chris Ward, Technical...

Knowledgebase Ninjas ·

2020/03/04

Chris Ward, Technical Writer at Ethereum joins us to discuss his journey from developing into writing, the difficulty in getting accurate documentation related success metrics, using documentation internally.

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13:00

Documentation Is An Option with Aaron Collier of...

Knowledgebase Ninjas ·

2020/02/26

Aaron Collier, Senior Technical Writer at Kiwi.com joins us to discuss the intersection between support and marketing, how to prioritise focus based on usage and the advise he would give to his 20 year old self.

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13:13

Unnecessary Words with Nick Wittaker of Wolters Kluwer

Knowledgebase Ninjas ·

2020/02/19

Nick Wittaker, Documentation Manager at Wolters Kluwer joins us to discuss how knowing multiple languages helps with technical writing, cutting down on unnecessary words and being clear and concise.

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19:04

Writers Should Write Less with Nibu Thomas of Whatfix

Knowledgebase Ninjas ·

2020/02/12

Nibu Thomas, Associate Director at Whatfix joins us to discuss how his support team's involved in the product development process, contextual content and why technical writers should write less.

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25:41

Users Want Self Help with Khurshid Alam of Quick Heal...

Knowledgebase Ninjas ·

2020/01/31

Khurshid Alam, Documentation Lead at Quick Heal Technologies joins us to discuss migrating support from .pdf to a CMS, generating organic traffic and their agile documentation process.

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17:08

Documentation Isn’t Just One Thing with Daniele...

Knowledgebase Ninjas ·

2020/01/31

Daniele Procida, Community & Documentation Manager at Divio AG joins us to discuss how documentation doesn't have to be just one thing... it is actually multiple: tutorials, how-to guides, and reference material to name just a few.

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24:38

Never Straightjacket The Expert with Arjan Ros of...

Knowledgebase Ninjas ·

2020/01/31

Arjan Ros, Product Director at Reynen Court LLC joins us to discuss how he got into documentation, how to work with expert writers and who he brings in to collaborate on documentation.

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18:33

Welcome To Knowledgebase Ninjas with Saravana Kumar...

Knowledgebase Ninjas ·

2020/01/31

Saravana Kumar, CEO at Kovai.co and Document360 joins us to understand why he choose to build Document360, how he initially got into and the benefits of proper documentation.

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2:45

An Introduction with Gowri, Host Of The Knowledgebase...

Knowledgebase Ninjas ·

2020/01/22

Gowri Ramkumar, host of the Knowledgebase Ninjas podcast joins us to share why she started this podcast and why you should subscribe.

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159 results

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