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PODCAST

This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast

Welcome to This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast, the global show for designers, innovators, and changemakers who want to create better products, services, and experiences. Hosted by Gerry Scullion, with over 1-million downloads worldwide. Each episode dives into conversations with leading voices in service design, UX design, interaction design, customer experience, and design strategy. Together, we explore the methods, mindsets, and real-world stories that

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All Episodes

42:01

Sarah Kearns 'Life as a nurse in Ireland - A peek...

This is HCD – Human-Centered Design, UX & Service... ·

2023/01/06

I caught up with Sarah Kearns, a nurse from Dublin, Ireland. Myself and Sarah connected through a mutual desire to create a service to reward the incredible nurses, alongside the incredibly talented Amy Huberman in Ireland - and the 3 of us are working on a project at the moment called Thank You Nurses. More on that later in this episode. In this episode you will hear the real life stories from Sarah of what life is and was life during the global pandemic, how hard these incredible people work. I

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61:58

Christmas Special 2022 with special guest

This is HCD – Human-Centered Design, UX & Service... ·

2022/12/23

Hello and welcome to Christmas special of This is HCD. My name is Gerry Scullion and I am a designer, educator and host of This is HCD, based in the wonderful city of Dublin, Ireland. I’ve just returned from a Christmas weekend with my family and officially excited about having some time off. Before I jump into this episode with our special guest, I want to give a shout out to a few people who have made a difference to my life this year. First off all I’d like to give a shout out to all the

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41:31

Jo Szczepanska 'Is it time to refresh, repair or...

This is HCD – Human-Centered Design, UX & Service... ·

2022/12/20

I caught up with Jo Szczepanska - a phenomenal design talent based out of Melbourne, Australia. Jo sent me an article that they wrote a while ago about persona’s, and it was so good that I thought we should do an episode to dig into it a little deeper. Jo’s one of my favourite people and designers and is a great brain, and heavily involved in the co-design space. Read article: https://www.thisishcd.com/post/is-it-time-to-refresh-repair-or-retire-your-personas Connect with Jo:

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67:40

John Booth 'Data centers: Data theatre and the...

This is HCD – Human-Centered Design, UX & Service... ·

2022/12/14

John Booth is a well-known figure in EU data centre circles, primarily for his role as reviewer for the EU Code of Conduct for Data Centres and his work with the Certified Energy Efficiency Data Centre Award. I started by asking John if he thinks data centers are doing enough to conserve energy, water and materials in this time of crisis. I gave an example of a 2021 survey which found that 63% of data center managers thought “there is no business justification for collecting water usage data.” Yes,

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37:10

Royce Wong 'Scaling Design at Big Commerce & Building...

This is HCD – Human-Centered Design, UX & Service... ·

2022/12/12

I caught up Royce Wong, Co-Founder and CEO of InOrbit and Global Director - Product Design at BigCommerce. Royce is based out of Sydney, Australia and in this conversation we speak about Big Commerce’s growth, a strategic direction and differentiation. We speak about the balancing of two titles with his start up InOrbit, that is setting out to tackle the asynchronous collaboration space. Royce is awesome and I know you’re going to love this episode. Transcript &

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34:28

Amy Bucher 'Applying behavioural science within the...

This is HCD – Human-Centered Design, UX & Service... ·

2022/12/08

I caught up with great friend of the podcast, Amy Bucher. Amy is author of Engaged on Rosenfeld Media and we chat about her role of CBO (chief behavioural officer) at Lirio. On Lirio's website, they state 'Our purpose is to combine the power of behavioural science with artificial intelligence to drive positive behavior change for the betterment of all people'. We chat about how this works within the delicate realms of healthcare - and makes for a fantastic conversation. View transcript, show

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30:32

Helana Darwin 'The Dark Side of Gender Inequality...

This is HCD – Human-Centered Design, UX & Service... ·

2022/12/07

Hello and welcome to This is HCD. My name is Gerry Scullion and I am a designer, educator and host of This is HCD, based in the wonderful city of Dublin, Ireland. Our goal here is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. If you’re new around here, let me tell you a little bit about This is HCD. It started life in Sydney, whilst I lived there for nearly

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31:47

Kelly O'Dowd 'They want you to have so many skills...

This is HCD – Human-Centered Design, UX & Service... ·

2022/12/06

In this episode I chat with Kelly O Dowd, a recently graduate from NCAD in Ireland. We chat about what the experience was like leaving University, her search for jobs, and where they feel there’s opportunity for universities to better support students in that highly emotional stage of life - the transitional period between Uni and working life. Kelly is totally fantastic and I know you will get a lot out of this episode. Let’s jump into the episode. Full transcript and show notes are available

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30:46

Mansi Gupta 'Design for Women'

This is HCD – Human-Centered Design, UX & Service... ·

2022/12/02

I caught up Mansi Gupta, founder of Unconform. Mansi is a designer, researcher and is working to increase the dialogue regarding the intersection of women and design. She’s been exploring the short comings of Human Centered Design, and we chat openly about where and how she sees the problems. Transcript and show notes are available on https://www.thisishcd.com Learn more about your ad choices. Visit megaphone.fm/adchoices

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34:32

Scott Jenson 'From Apple, Symbian to Google -...

This is HCD – Human-Centered Design, UX & Service... ·

2022/11/29

I caught up Scott Jenson recently - Scott refers to himself as a battle scarred veteran of the software industry. He has been doing user interface design and strategic planning for over 30 years. He worked at Apple on System 7, Newton, and the Apple Human Interface guidelines. He was UX director of Symbian, VP of product design for Cognima, managed mobile UX for Google and was a creative director at frog design in San Francisco. Scott returned to Google in 2013 to lead the Physical Web project and

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44:44

John Collins 'The business of value-led content...

This is HCD – Human-Centered Design, UX & Service... ·

2022/11/25

I recently caught up for coffee with John Collins, also based in Dublin, and the former Director of Content for Intercom and now an independent consultant working in content marketing for businesses around the world. In this conversation we chat about the role of Content Marketing vs Product Marketing and chat about the massive growth of Intercom over the 7 years that John was there. I put John on the spot (you’re welcome John!) and asked him for the 5-key learnings during this period and also the

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30:59

Marzia Aricò 'Service Measurement; Connecting (and...

This is HCD – Human-Centered Design, UX & Service... ·

2022/11/18

In this episode I chat with Marzia Aricò, Design Director at Livework in London, and based in the stunning city of Rotterdam. We chat about service measurement - and some of the new work that Marzia and her colleagues at Livework have been working on to help move the dial forward for organisations in this space. It’s a fantastic conversation and totally enjoyed connecting with Marzia - let’s jump in! Become a Patron of This is HCD / https://www.thisishcd.com/become-a-patron Buy Gerry a Coffee /

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38:15

Felisha Araniti 'Let's talk about neurodiversity...

This is HCD – Human-Centered Design, UX & Service... ·

2022/11/17

The episode you are about to hear is with Felisha Araniti, from SCAD University in Savannah. Felisha connected with me several years ago when we ran the first Doing Design Festival and recently published a visualisation that caught my attention. Titled ‘Neurodiversity’ within Human Centered Design Practice, I connected some of the dots between a conversation or episode with Brigette Metzler about how certain neurodiverse minds may well be better suited to aspects of design. It was a throw away

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77:50

Mark Geary 'The Maker and The Mindset of a Master...

This is HCD – Human-Centered Design, UX & Service... ·

2022/11/04

Hello and welcome to This is HCD. My name is Gerry Scullion and I am a designer, educator and host of This is HCD, based in the wonderful city of Dublin, Ireland. Our goal here is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. This is a new type of episode that I am looking to explore more over the coming years, and that is looking laterally into other fields

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45:32

Pat and Nuala Geoghegan 'Aluminum mining: jobs and...

This is HCD – Human-Centered Design, UX & Service... ·

2022/11/03

Aluminum mining: jobs and death in rural Ireland Aluminum is a critical material for digital. Since 1970, there has been 559% increase in its mining. A typical smartphone can be 14% aluminum, while a up to 50% of a laptop can be made up of steel and aluminum. Pat and Nuala Geoghegan are farmers from Askeaton, County Limerick. Soon after the Aughinish Alumina aluminum mining factory established itself nearby, their cattle began to get sick and die. And the Geoghegan family got sick. Their beautiful

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39:16

Lydia Hooper 'Walking the talk of HCD Principles'

This is HCD – Human-Centered Design, UX & Service... ·

2022/10/25

My name is Gerry Scullion and I am a designer, educator and host of This is HCD, based in the wonderful city of Dublin, Ireland. Our goal here is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. If you’re new around here, let me tell you a little bit about This is HCD. It started life in Sydney, whilst I lived there for nearly 14-years. We have been creating content

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44:19

Peter Löfgren 'Design at scale'

This is HCD – Human-Centered Design, UX & Service... ·

2022/10/17

Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. Before we jump in, I have a favour to ask. Ive been creating content for This is HCD for over 5-years or so, all for the love of sharing knowledge to the global design community. One thing you could do is leave a review (preferably a 5-star one!), as it helps us

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50:27

Ricardo Martins 'The challenges and complexity of...

This is HCD – Human-Centered Design, UX & Service... ·

2022/10/10

Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems. Before we jump in, I have a favour to ask. Ive been creating content for This is HCD for over 5-years or so, all for the love of sharing knowledge to the global design community. One thing you could do is leave a review (preferably a 5-star one!), as it helps us

en

40:34

Thea Kleinmagd 'Designing a smartphone that lasts'

This is HCD – Human-Centered Design, UX & Service... ·

2022/10/06

Thea Kleinmagd is a Circular Material Chains Innovator at Fairphone. When you are buying your next smartphone, please consider Fairphone. They make excellent, modular and repairable products that are built to last. I started our chat by asking Thea to describe the potential toxic impacts of some of the over 50 different materials found in a typical smartphone. https://www.linkedin.com/in/thea-kleinmagd/ World Wide Waste book: https://gerrymcgovern.com/books/world-wide-waste/ Gerry on Twitter:

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