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PODCAST

Experience Leadership - The Small Business Podcast

Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.

business entrepreneurship

All Episodes

43:36

Leveraging Generational Intelligence to Attract,...

Experience Leadership - The Small Business Podcast ·

2022/09/05

Strategies for Generational Inclusion with Shawn Johnson Getting people on the same page and working together was a challenge at the best of times. Now that we have four defined generations all under one roof, and each bringing their own set of expectations, values, and beliefs, leaders need concrete strategies to leverage the brilliance this affords. 🛎 In this episode Generational Strategies Expert, Shawn Johnson will put a spotlight on strategies leaders can implement to immediately leverage the

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48:42

Acknowledging and Leveraging Your Strengths to Drive...

Experience Leadership - The Small Business Podcast ·

2022/08/29

Leveraging Your Talents Unapologetically with Kathi Kulesza Being an effective leader has never been easy and now it’s more challenging than ever. Everyone is more demanding; employees, customers, even the boss. 🛎 In this episode ApologyFree™ Leadership Expert, Kathi Kulesza uncovers the three keys to ApologyFree™ Leadership. ABOUT KATHI Kathi uses her experience in the hospitality industry where she spent three decades in management, training, customer service, loyalty, marketing, and executive

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44:27

7 Ways to Delight Your Team and Increase Trust with...

Experience Leadership - The Small Business Podcast ·

2022/08/22

The Power to Keep Our People with Marc Haine There are so many things we can't control. But we do have control whether or not our staff stays. Trust is the magic ingredient to higher engagement, job satisfaction and retention. 🛎 In this episode Experience Expert, Marc Haine breaks out components of self-leadership and uncovers 7 areas you can build trust in your department or organization. ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about

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46:25

5 Keys to Develop Your Essential Leadership Skills...

Experience Leadership - The Small Business Podcast ·

2022/08/15

Leadership Essentials for Every Type of Leader with Mike Mack The pandemic has not been kind to leaders. In a flash, the status quo has been thrown out the window, and constant, ongoing change has been our new default, With employee engagement at an all-time low, needing to lead a workforce of four distinct generations in our workplace or stemming the exodus of the Great Resignation, leadership effectiveness is being challenged time and again. 🛎 In this episode X5 President Mike Mack joins us for a

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45:38

Adopting a New Attitude to Drive Sales Success in the...

Experience Leadership - The Small Business Podcast ·

2022/08/09

Sales Success in this New Era with Steve Knapp With four generations of people in our workplaces, and 60% of all B2B buyers being Millenials, we have to replace our outdated sales approaches with strategies that work in this new era. 🛎 In this episode Award-winning sales trainer, Steve Knapp will put a spotlight on how traditional businesses can shift their sales processes to succeed in sales in this changed world. ABOUT STEVE Steve Knapp’s inspirational selling techniques are still the

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56:17

5 Keys to Social Media Success: What You Need to Know...

Experience Leadership - The Small Business Podcast ·

2022/08/02

Getting comfortable with a social media workflow with Brittany Miller Getting comfortable with social media and the workflows required to be effective can make us overwhelmed and stall us from moving forward. 🛎 In this episode Social Media Strategist Brittany Miller uncovers 5 key practices you can adopt to leverage and increase your effectiveness with your social media strategies and build a social media marketing plan that works. ABOUT BRITTANY Brittany Miller is the CEO and founder of Brittany

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53:10

Beware of Service Fatigue Before You Actually Cripple...

Experience Leadership - The Small Business Podcast ·

2022/07/18

Remedies to combat Service Fatigue with Laurie Guest It's been two hard years. We've had to adjust to our way of living and for those who serve others, both personally and professionally, we're exhausted! 🛎 In this episode Professional Speaker, trainer and author, Laurie Guest provides 3 action steps to help combat fatigue, uncovers the importance of setting boundaries and puts a spotlight on some key ideas to recharge and reenergize. ABOUT LAURIE For over 25 years, Laurie Guest has built a

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37:52

How to Take Advantage of Customer Programs and Make...

Experience Leadership - The Small Business Podcast ·

2022/07/04

Create a Customer Program Powered by the Voice of Your Customers with Dana Alvarenga 🛎 In this episode Customer Marketer Therapist, Dana Alvarenga, shares the four essential steps to creating a compelling a customer program, leveraging the voice of your customers. ABOUT DANA Dana has over 15 years of experience in the technology industry within sales, sales training, management, customer education and success. At SlapFive, she is the VP of Customer Experience and leads the Customer Success

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36:15

Using Customer Service to Beat Out the Great...

Experience Leadership - The Small Business Podcast ·

2022/06/27

Driving Employee-centric processes and policies to retain your top talent with Marc Haine I don't know about you, but I am so tired of hearing about the Great Resignation. What we need are some key strategies to understand what our employees need, and what we can do to keep our new hires and our high-performers. 🛎 In this episode Host and Experience Expert Marc Haine peels back 4 key customer service elements we need to consider to quash the mass exodus of employees from our

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46:55

The 5 Disciplines of Abundance: How to drive your...

Experience Leadership - The Small Business Podcast ·

2022/06/13

Living in Alignment with Your Most Abundant Self as a Business Leader with Mike Zeller 🛎 In this episode Business Architect and Mentor, Mike Zeller discusses how we can leverage the 5 Disciplines of Abundance to Play in Our Zone of Genius. Connect with Mike Mike Zeller is a business architect and entrepreneur mentor who helps professionals find their zone of genius and rewire their subconscious to fuel momentum toward their life’s purpose. The Author of The Genius Within, he has mentored over

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44:46

Leveraging Positive Psychology to Spark Brilliance in...

Experience Leadership - The Small Business Podcast ·

2022/06/13

How to Leverage Positive Psychology to ignite, engage and transform your team with Jackie Insinger Over the past couple of years, we have been aching to "get back to normal." But what if instead of aiming for, "normal," we aimed for "Extraordinary," "Fulfillment," and "Happiness?" Would that make a difference in your organization? 🛎 In this episode Leadership Expert Jackie Insinger uncovers simple, actionable steps to ignite your brilliance and spark the brilliance in your team. Download Jackie's

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49:15

Finding Your Groove with Jean Howard

Experience Leadership - The Small Business Podcast ·

2022/06/06

Working Towards Satisfaction with Jean Howard Many of us are in roles we never planned. We've been dealt a hand that we play day in and day out. Some of us migrated to our zone of genius; others, though feel out of sync. 🛎 In this episode Business Consultant and Transition Coach Jean Howard discuss how we can identify our highest value based on innate values, talents, interests and gifts. Connect with Jean Book a 30-minute free call to explore your needs and get pointed in the right direction:

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43:49

Unlock the 8 Key Strategies to Significantly Impact...

Experience Leadership - The Small Business Podcast ·

2022/05/30

The 8 Key Strategies ANY Business can Implement to Significantly Impact their Revenue and Profits with Rivers Corbett As business owners, we are always looking to increase revenue and minimize costs. If there is no margin, there is no mission (unless you are a non-profit). 🛎 In this episode Agile entrepreneur and coach, Rivers Corbett will discuss the importance of making small incremental adjustments in your marketing and sales strategies and how they can have a SIGNIFICANT impact on your bottom

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46:46

Uncovering Delegation Best Practices that Make You a...

Experience Leadership - The Small Business Podcast ·

2022/05/23

Doing More While Taking Tasks Off Your Plate with Bill Ringle We are constantly being bombarded with "the key to leadership being communication." As much as that is true, though, delegation is one aspect of communication that gets overlooked, especially by hands-on business owners. 🛎 In this episode Marc sits down with America's Business Growth Strategist, Bill Ringle. We peel back the importance of effective delegation and uncover Bill's Delegation Framework. This episode is for you if you are

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41:48

Creating a Productive Remote-Working Culture with...

Experience Leadership - The Small Business Podcast ·

2022/05/16

Supporting Your Remote Workforce with Liam Martin 99% of newly remote companies struggled during the sudden shift to working from home during the pandemic. 🛎 In this episode Time Doctor Co-Founder Liam Martin uncovers the fundamentals of remote team management and what it takes to manage asynchronously while staying in sync. ABOUT LIAM Liam runs one of the most popular time tracking and productivity platform in use by top brands today - Time Doctor. He is also a co-organizer of the world's

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31:01

Uncovering The Difference Between Customer Service...

Experience Leadership - The Small Business Podcast ·

2022/05/09

Taking Your Customers on an Experience Journey with Marc Haine The two phrases, customer service and customer experience are often used synonymously. But they are very different animals. 🛎 In this episode Keynote speaker, Experience Expert, and Author, Marc Haine peels back the clients' Experience Journey, looking at what seeds expectations, and what we need to do to build brand loyalty in our businesses. ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business or talk

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52:51

How to Actually Overcome Your Limitations to Make...

Experience Leadership - The Small Business Podcast ·

2022/05/02

You Maybe the Anchor Holding Your Business Back with Alicia Cramer Have you ever asked yourself, what's holding you back? You see others achieving their goals... and wonder... What the heck is wrong with me? 🛎 In this episode Internationally recognized Business Mindset Expert Alicia Cramer will help us learn how to identify self-defeating patterns and create new mindset behaviours to more easily achieve our goals. ABOUT ALICIA Alicia Cramer is: 1. an internationally renowned Mindset Expert 2. an

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56:26

How to Take the Plunge, Transitioning From Employee...

Experience Leadership - The Small Business Podcast ·

2022/04/25

Building a Future as an Entrepreneur with Christine Campbell Rapin The build-it-and-they-will-come mindset is a lie. Transitioning into a business owner requires a different mindset and some different skill sets. 🛎 In this episode Business Success Coach Christine Campbell Rapin will uncover the four foundations of creating a scalable business and reveal some myths people believe when starting their new venture. ABOUT CHRISTINE Christine Campbell Rapin is: 1. A Business Success Coach 2. A

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25:57

How To Discipline Staff with Kindness and Empathy...

Experience Leadership - The Small Business Podcast ·

2022/04/18

Employee Discipline, The Easy Way with Marc Haine Of all the tasks leaders must do, reprimanding employees is one of the toughest. 🛎 In this episode Marc walks us through the process of disciplining employees while maintaining respect, empathy and kindness. ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business or talk to Marc about about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that

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41:43

Becoming a People-Centric Leader with Kristen Harcourt

Experience Leadership - The Small Business Podcast ·

2022/04/11

Putting People First with Kristen Harcourt It used to be that performance was tied to profits. As leaders, we were encouraged to reduce expenses at all costs. In the era of the great resignation, employee engagement and retention depends on a new way of thinking.... especially in how we think in leadership development. 🛎 In this episode Executive Coach Kristen Harcourt, joins us to discuss strategies that leaders can take to drive profits by becoming and adopting people-centric

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262 results

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