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PODCAST

Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

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All Episodes

38:30

CEO Insights: How Machine Learning Revolutionizes...

Dealer Talk With Jen Suzuki ·

2024/01/30

This is not AI that everyone is saying they have in their product. Machine learning is much more intricate than many know about! It's far more robust and uses pattern recognition, data-driven decision making and iterative improvement when given a set of data to recognize and compute. Ask ChatGPT, what is machine learning! Machine learning is revolutionary yet Len Short, CEO & Founder of LotLinx has been leveraging it for years to help dealers make on-point inventory decisions that increase

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18:49

My Internet Sales Process Converts! | Learn how to...

Dealer Talk With Jen Suzuki ·

2024/01/25

You wanna master internet calls? Here's my guide for BDC and Salespeople to help you gain new processes and approaches to initiatate convo's and move them forward to conversions! In this episode, I go deep into the world of internet lead handling, a crucial aspect of modern sales and business development. Whether you're a seasoned sales professional or just starting out, understanding how to effectively handle internet leads can make a significant impact on your conversion rates. I crammed

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42:54

Master 📞Call Handling in Dealerships & Safeguard 🏆...

Dealer Talk With Jen Suzuki ·

2024/01/23

In this uplifting episode, we delve into the pivotal world of call monitoring processes with a focus on safeguarding customer loyalty and retention. Join us as we uncover the critical steps necessary to excel in customer service, drive revenue, and fortify client relationships. Get ready to uncover the money-making best practices that leverage call review tools! Our special guest, Robert Manuel, a seasoned expert who has witnessed the inner workings of countless dealerships nationwide, shares

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23:14

Accelerate Your Success Through Goal Planning for Car...

Dealer Talk With Jen Suzuki ·

2024/01/23

This solo episode designed exclusively for hardworking professionals in the car dealership industry is near and dear to me. Achieving next levels year over year is an obsession. I love sharing things that work and this will get you thinking about your game plan. In this episode, I offer a comprehensive step-by-step plan for setting and achieving goals, drawing from my own years of experience and success. This is my personal annual process that has consistently propelled me to new levels of

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40:44

Goals & Proven Sales Tactics for Dealership Growth...

Dealer Talk With Jen Suzuki ·

2024/01/17

We want growth! Many know where they want to go but so many don’t know how to get there. An action plan to support it eliminates the wish and hope and converts into reality! This is what MC (Mary Catherine) @ automotiveMastermind states as we open up this real-real conversation that will inspire Dealers, Managers and Sales Members! Do you have a scoreboard past and present? MC shares her personal experiences and coins the goal focus… “wildly important goals”…try this strategy out! Since we both see

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25:49

Electrifying Sales | Strategies for Selling EV's🚘 in...

Dealer Talk With Jen Suzuki ·

2024/01/11

You ready to explore the strategies that car salespeople can employ to effectively sell more electric vehicles?! Then, let’s goooo! As the automotive industry undergoes a significant shift towards sustainable transportation, it has become increasingly important for sales professionals to understand and promote the benefits of electric vehicles (EVs) with confidence and expertise. I’m diving in on the crucial role of education and awareness in selling EVs, highlighting the cost savings, environmental

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33:23

Tech Revolution Transforms Dealer Transportation:...

Dealer Talk With Jen Suzuki ·

2024/01/08

It’s so incredible to watch a company like Autosled transform a part of the car business that is old and crusty! Business is evolving and tech is here to make things better! The amount of setbacks for dealers when it comes to transportation is insane! Talk about an old and antiquated system! But now, it’s all changed because a car dealer got fed up and started building software to help fellow dealers squash all the inefficiencies that weigh down profits and peoples time! I sit down with two leaders

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35:34

Part 2 - Janine Driver, Mastering Sales and Elevating...

Dealer Talk With Jen Suzuki ·

2024/01/04

Welcome back to Part 2 with Janine Driver! In this episode, I had the pleasure of sitting down with Janine, an internationally recognized body language expert, to discuss the vital role of body language in sales conversations. Janine shares invaluable insights on how understanding and leveraging body language can significantly impact sales professionals' success by fostering trust and building genuine connections. She’s fun to listen and learn from! In this captivating interview, Janine delves into

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01:28:58

Part 1 - Janine Driver, Persuasion & Influence Expert...

Dealer Talk With Jen Suzuki ·

2023/12/27

Janine Driver, Owner Lyin Tamer, President and Lead Instructor of the Body Language Institute, and The Today Show Contributor for 17 years now! She was trained as a lie detection expert for the ATF, FBI, and the CIA and is a New York Times bestselling author (You Say More Than You Think). Now she makes a powerful and incontrovertible declaration: You Can’t Lie to Me. Driver—who is known in professional circles as “the Lyin’ Tamer” and has demonstrated her world-renowned expertise on such programs

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48:11

🔥Tips & Tricks to Using automotiveMastermind | Stay...

Dealer Talk With Jen Suzuki ·

2023/12/20

🎧Tune in to our latest episode as I sit down with MC, the Business Development Manager of automotiveMastermind, a groundbreaking tool transforming the 🚘automotive industry. She gives a quick overview of Mastermind platform, delving into how it's reshaping the way car dealerships engage with their customers. Discover the inspiring journey behind the evolution of this innovative product! During the interview, we delve into the intricacies of prospecting and staying in touch with clients using the

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26:12

Decoding Loyalty vs. Retention in your Dealership...

Dealer Talk With Jen Suzuki ·

2023/12/12

Welcome back everyone! My esteemed guest, Daniel Govaer, General Manager and is the host of ASOTU podcast, The Wheelhouse. In this episode, we dive deep into the world of automotive dealership management with a seasoned industry leader to uncover the crucial distinctions between customer loyalty and retention! Join us as we unravel the misconception that loyalty and retention are synonymous, and explore the pivotal difference: while retention focuses on preventing customers from leaving, loyalty

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44:19

Chris Walsh, President of Reynolds & Reynolds on...

Dealer Talk With Jen Suzuki ·

2023/12/06

Meet Chris Walsh, the President of Reynolds & Reynolds, who has over 37 years with this company! His journey to the top is just one small part of a big conversation on this episode! Join us for an insightful episode as we explore the dynamic world of organizational change and innovation. In this episode, we delve into the strategies and leadership approach of a visionary president who is revolutionizing the traditional ways of thinking within the organization. Discover how he is driving meaningful

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37:15

Make MONEY with 📞Call Tracking! | Latest AI Tech...

Dealer Talk With Jen Suzuki ·

2023/11/28

A lot of calls that come into a dealership are for the Service department. Sometimes calls are unanswered, hit a VM or go to the wrong department. All sorts of things can compromise the client experience! The worst is letting down current clients and new ones! There are ways to confront and correct. We unlock the ways to get you there! A second chance with a customer? Ohhhh yeah…here we go! The question is…Did the call lead to business? It’s time to find out! Over 50% of calls that go to VM do not

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50:09

Unleashing Your Potential: Navigating Change,...

Dealer Talk With Jen Suzuki ·

2023/11/15

This whole episode is a vibe! He’s genuine. He pushes limits. He uncovers his true self and unlocks his next level in life….all from just well, changing! It's hard to embrace change and even the unknown. Not many are up for it! Do you feel like you are not meeting your potential sometimes and feel challenged to try something new? We get into it on a personal and professional level! Meet Danny Zaslavsky, Co-Founder of tech company, VinCue. He's also a car dealer. He opens up on how and why he

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47:08

From Car Dealerships to Digital Empires: Navigating...

Dealer Talk With Jen Suzuki ·

2023/11/08

In this inspiring episode, we sit down with Brett Sutherlin, a remarkable entrepreneur and fellow Northwood University graduate, as he takes us on a journey through his career in the automotive industry and his path to building successful digital companies. Brett shares his background and experiences, highlighting how they shaped his entrepreneurial mindset. As the owner of car dealerships and the founder of three digital companies, including the highly successful Fusion Zone Automotive, Brett

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44:40

🔥 Innovation in Overdrive: Unleashing the Future of...

Dealer Talk With Jen Suzuki ·

2023/10/31

Join me as we dive deep into the transformative landscape of the automotive industry with the visionary CEO and founder of Automotive Ventures, Steve Greenfield. Contact: Steve Greenfield | steve@AutomotiveVentures.com | Book: The Future of Automotive Retail - https://a.co/d/f4tTHJ3 Steve takes us on a thrilling journey through the most pivotal era in automotive history, where innovation reigns supreme. Drawing from his wealth of experience and insights, we explore the pages of his captivating book

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01:03:25

Economic Conditions Influencing How Dealers Need to...

Dealer Talk With Jen Suzuki ·

2023/10/26

Meet Tom Gage, Chief Strategy Officer - Data Analytics expert with Lotlinx and meet Dave Hefko, Vice President of Carousel Motors and a partner, who provides a valuable dealer's perspective on the various topics discussed. Together we discuss the economy's impact on dealerships and the automotive industry. In this episode, Tom Gauge delves into the intricate relationship between the economy and the automotive industry. He begins by shedding light on how economic factors, such as the recent UAW

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22:16

You Lose When You Prospect with 80’s Word Tracks! Get...

Dealer Talk With Jen Suzuki ·

2023/10/18

I'm thrilled to have you join me as I delve into the world of sales and explore the strategies that will help you prospect effectively and build a rock-solid pipeline to maximize your income potential with consistent results. In today's fast-paced market, relying on outdated sales tactics from the 80s is a surefire way to miss out on valuable opportunities. Car buyers today are more informed and discerning than ever before, which means we need to adapt our approach and employ relevant sales

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52:52

Elevate Your Leadership: Lessons from Dave Anderson,...

Dealer Talk With Jen Suzuki ·

2023/10/09

🎙In this inspiring episode, we have the privilege of sitting down with Dave Anderson, a renowned leadership coach who has transformed countless high-growth organizations. With a laser focus on building, reinforcing, and protecting high-performance, high-accountability cultures, Dave has become a trusted advisor to leaders seeking to drive results. Meet Dave @ Learn to Lead Elite Center 📚Read one of his 16 books! Or check out his 📝online lea rning, Dave on Demand! Many of my dealership clients

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46:56

Unlock the World of Video in Your Sales Process! | A...

Dealer Talk With Jen Suzuki ·

2023/10/03

In this episode meet Margaret Henney, esteemed guest and a renowned video expert! She is the Director of Marketing for Covideo Dealer Services and opens up to our salesforce who can improve their income potential using video in their sales process. CoVideo Dealer Services Info! 👉 https://bit.ly/3F0h56R In this high-energy conversation, Margaret shares her invaluable insights and experiences, both personal and client-based, on leveraging the power of video to turbocharge the car sales process. She

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