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PODCAST

Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

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All Episodes

42:59

Unlocking Profitability in Auto Dealerships with Data...

Dealer Talk With Jen Suzuki ·

2024/05/03

Lotlinx has tracked every car online for over a decade! Their machine learning is helping dealers make great decsiions when it comes to managing invenotry and promotion! Check out their latest publication on Auto Success - https://bit.ly/3y4ULJ9 In this episode, I sit down with Jason Knight, CEO of Lotlinx, to delve into the world of automotive retail and explore how dealers can leverage data and machine learning to boost profitability and streamline inventory management. Discover actionable

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17:09

Service BDC Series E8: Syncing Sales to Service:...

Dealer Talk With Jen Suzuki ·

2024/04/26

One of the biggest struggles is bridging the gap between sales and service departments. I’ve got one of many hacks for this in this episode! 😉 So here it is….the art of making outbound calls to schedule clients for their first free oil change and how it can be a powerful tool for customer engagement and building goodwill! Join me as I explore my suggested call structure designed to create a positive customer experience and highlight the benefits to agents, emphasizing the importance of each call

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20:43

Service BDC Series E6: Turning Weaknesses into...

Dealer Talk With Jen Suzuki ·

2024/04/26

Welcome back! I’m drawing attention to common weaknesses faced by car dealership service department and BDC representatives during customer calls and explore strategies to overcome these challenges for improved customer satisfaction and business success. In this episode, I’m focusing on empowering dealership personnel to enhance customer interactions and foster lasting relationships. I confront common weaknesses such as low energy, lack of engagement, long hold times, failure to offer solutions,

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18:09

Service BDC Series E7: Crafting a Winning Service BDC...

Dealer Talk With Jen Suzuki ·

2024/04/26

Setting appointments is the name of the game! 🎯 You gotta craft compelling call guides that make all the difference in customer engagement, appointment conversions, and overall service experience! Join me as I explore a step-by-step process for scheduling appointments, outlining key actions and the benefits they bring along the way. Here's a sneak peek at what you can expect: ✅ Introduction and Greeting | Learn how a warm greeting sets the right tone and builds rapport from the get-go. ✅

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18:39

Service BDC Series E5: Unveiling the Value of Your...

Dealer Talk With Jen Suzuki ·

2024/04/26

Service BDC is where it's at! The heart of the dealership...let that sink in😉...they are the start of most RO's and tasked with enabling loyal clients existence! Hit me up with your feedback - jennifer@edealersolution.com. This episode is gold. It’s the secret weapon in sales! 🤩 When you understand the value in what you bring to the table, it is easy to sell naturally. Jumpin’ in on essential components that define the worth of a dealership's service department and how effectively communicating

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15:19

Service BDC Series E4: Motivating BDC Reps with...

Dealer Talk With Jen Suzuki ·

2024/04/16

Ready to explore effective strategies for inspiring and incentivizing Business Development Center (BDC) representatives in the service department to excel in their call volume and appointment setting goals?! In this episode, I hit up creative ideas and proven methods for implementing incentives and competitions that drive motivation and performance within your BDC team. Discover the power of performance-based bonuses that reward representatives for surpassing call volume and appointment targets,

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15:49

Service BDC Series E3: Efficient Office Setup for BDC...

Dealer Talk With Jen Suzuki ·

2024/04/16

This is an 8-episode series focused soley on a bad ass Service BDC Department! What do you think? Hit me up! Jennifer@edealersolution.com We don't often talk about the importance of an effective work environment including work station so here it goes! I'm diving deep on key elements essential for creating a comfortable and efficient office setup that enhances the performance of BDC representatives responsible for setting appointments in the service department. From designing the perfect workspace

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19:48

Service BDC Series E2: Leveraging Lead Lists for...

Dealer Talk With Jen Suzuki ·

2024/04/16

Let me know what you think of this series 👊- jennifer@edealersolution.com In this episode, we explore the importance of using targeted lead lists to increase appointment set rates in a car dealership's service department Business Development Center (BDC). Discover key lead lists that service department BDC agents should consider utilizing, including targeting existing customers, utilizing service reminder lists, following up with declined service leads, and identifying warranty expiration leads.

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16:35

Service BDC Series E1: The Active BDC Service...

Dealer Talk With Jen Suzuki ·

2024/04/16

Service BDC is where it's at! The heart of the dealership...let that sink in...they are the start of most RO's and tasked with enabling loyal clients existence! Hit me up with your feedback - jennifer@edealersolution.com. In this episode, we explore the crucial role of a Business Development Center (BDC) manager as a coach and trainer who actively engages with each team member. By getting in the game with their team, managers set a positive example, build trust and respect, provide real-time

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31:41

What Is Salesforce Doing for Car Dealerships? Find...

Dealer Talk With Jen Suzuki ·

2024/04/11

Meet Vicki Poponi, former C Suite Executive at Honda, now automotive industry advisor with Salesforce! SHe shares her firsthand experience with Salesforce as a game-changer in the automotive industry. Discover how Salesforce, a global force for over 24 years, is transforming automotive dealerships with its innovative solutions. Vicki delves into the essence of Salesforce for dealers, highlighting its versatility and customization capabilities. Learn how Salesforce provides an out-of-the-box solution

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42:49

The Name, the Vision, and the Evolution: Unveiling...

Dealer Talk With Jen Suzuki ·

2024/04/09

In this episode, we delve into the fascinating world of automotive technology innovation with Pedram Faed, Vice President & General Manager at Tekion. Discover the intriguing origins of Tekion's name, rooted in both science and heritage, including a connection to a significant era when founder Jay worked alongside Elon Musk. Pedram sheds light on Tekion's unconventional approach to product testing, such as acquiring a dealership to create a real-world environment for their solutions. He shares

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16:07

Maximizing Car Dealership Inventory Management:...

Dealer Talk With Jen Suzuki ·

2024/04/08

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Meet Jasen Rice, CEO/Owner of LotPop! We delve into the critical aspects of inventory management in the automotive industry, focusing on the challenges and strategies for success when it comes to handling inventory volume and gross. We explore the key principle of "Carry what you sell - sell what you carry" and how dealers can optimize their inventory to drive sales efficiency. Jasen sheds light on the

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14:37

Learn What Microsoft Autos is Doing For Dealers & Car...

Dealer Talk With Jen Suzuki ·

2024/04/08

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Empowering car buyers and car dealers with as much information to enable great customer experiences and car deals! Microsoft Autos is shortening shopping time and making the experience finding a car much more fun for buyers! She tells us how it works for both parties. They are also able to provide much more personalized information to dealers when delivering opportunities to dealers to make communicating much

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19:54

Bruce Miller, From Sales to Car Dealer: Navigating...

Dealer Talk With Jen Suzuki ·

2024/04/08

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Meet Bruce Miller, Owner & Operator, Miller Motors & G & C Auto Sales & Service, Partner! Join us as we follow the inspiring journey of a former salesperson turned independent car dealer, who shares his resilience and determination in the face of industry challenges. Listen as he discusses overcoming obstacles in the subprime used car market, adapting to market shifts, and maintaining a loyal team during tough

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43:25

Empowering Dealerships: Enhancing Customer Experience...

Dealer Talk With Jen Suzuki ·

2024/03/02

Eric and I drop a lot of important actions that improve dealer profitability and customer loyalty! Sooooo meet Eric Glass! The esteemed Senior Director of Sales Engineering and Product Enablement at CallRevu, as we explore the dynamic world of communication intelligence in the automotive industry. With over two decades of experience in enterprise SaaS, Eric shares invaluable insights into managing high-performing teams and revolutionizing the customer experience! 💬 ericglass@callrevu.com Eric

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22:56

Driving Trust and Transparency: Revolutionizing...

Dealer Talk With Jen Suzuki ·

2024/03/02

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Really fun chatting with Joe Shaker, the innovative car dealer and founder of Tru Video, to uncover the transformative power of technician videos in the service department and beyond. With a track record of selling over 10,000 cars annually, Joe shares his insights on leveraging video content to drive customer loyalty, profits, and eliminate doubt in the automotive service experience. Discover how Joe's journey

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14:19

Used Car Risk Management on Your Mind? | Gain...

Dealer Talk With Jen Suzuki ·

2024/03/02

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Meet Aleks Keric, General Manager of the Murgado Automotive Group in Chicago! We get into the world of used car strategies and risk management in the automotive industry. In this insightful conversation, Aleks sheds light on how managing risk can be a powerful strategy, often overlooked by operators who fail to see its potential impact. We explore the challenges of taking in a high volume of trade-ins on a busy

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15:20

Dominic Scruggs, Seasoned GM now Entrepreneur Shares...

Dealer Talk With Jen Suzuki ·

2024/03/02

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! I’m standing on stage at the LotLinx booth right in front of Dominic Scruggs, a seasoned automotive industry veteran who made waves by boosting his sales by a staggering 241% within a year using cutting-edge machine learning marketing techniques. Featured in Automotive News for his remarkable successes, Dominic shares his insights and journey from a 20-year tenure as a general manager in the car business to

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14:42

I Used This to Get My New Car! | Leveling Up Again!...

Dealer Talk With Jen Suzuki ·

2024/03/02

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! I'm standing alongside Autosled Co-Founder, Dave Sperau and Mike Buerger, the Marketing Director, to explore the latest feature of their innovative technology revolutionizing dealer transportation! 🚘 Autosled, often described as the "Uber for dealer transportation," has recently launched a groundbreaking feature—the direct-to-consumer model. I can testify to how easy it is to use when you need a transporter to

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22:22

Culture Catalysts: The Art of Attracting and...

Dealer Talk With Jen Suzuki ·

2024/03/01

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Join my live conversation on stage with Michael Thomas and Daniel Govaer, esteemed colleagues, clients, and friends, renowned for their leadership roles at a high-performing Mercedes dealership. With years of experience and a shared passion for cultivating excellence, Michael and Daniel offer invaluable insights on attracting and retaining top talent in the competitive automotive industry. Michael and Daniel

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283 results

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