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PODCAST

Hospitality Daily Podcast

Josiah Mackenzie

Stay informed and inspired to delight people and grow your business with daily conversations with interesting people doing interesting things. Hosted by Josiah Mackenzie.

business places & travel

All Episodes

15:42

The Chemistry Major Who Makes Hotels Better, One Data...

Hospitality Daily Podcast ·

2025/07/21

In this episode, Shozib Khan, VP of Hotel Performance and Analytics at Spire Hospitality, shares his unique journey from studying chemistry to improving hotel performance through data-driven insights. Shozib reveals how applying a scientific mindset and curiosity helped him identify hidden operational problems and enhance guest and employee experiences. By combining analytical rigor with human-centered innovation, Shozib demonstrates how hospitality leaders can effectively use data to solve

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39:30

RTRX: Suraj Hinduja on Designing Events That Spark...

Hospitality Daily Podcast ·

2025/07/20

In this episode, Suraj Hinduja, Managing Director of RTRX, shares how he and his team at Rockbridge are rethinking events by creating experiences centered around curiosity, connection, and impact. Originally inspired by the desire to support cancer research, RTRX has evolved from a small hospitality-focused gathering into a multi-day, cross-industry event intentionally designed to spark spontaneous discovery and meaningful interactions. Listen to learn how Suraj and RTRX use hospitality principles

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14:35

The Power of Saying Yes: How Sarah Dinger Turned...

Hospitality Daily Podcast ·

2025/07/19

In this episode, Sarah Dinger, the first employee and now Executive Vice President of Franchise Operations at My Place Hotels, shares her advice on accelerating your hospitality career by embracing opportunities—even uncomfortable ones—and the critical role mentorship plays in professional growth. She also provides an exclusive behind-the-scenes perspective from her role as Chair of AHLA’s ForWard Advisory Committee, highlighting how women are reshaping leadership in the hospitality industry. This

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11:29

Building Trust, Boosting Profit: My Place Hotels’...

Hospitality Daily Podcast ·

2025/07/18

In this episode, Sarah Dinger, Executive Vice President of Franchise Operations at My Place Hotels, shares how they build strong, profitable relationships with hotel owners. Learn how Sarah and her team engage owners strategically, using technology to drive bottom-line results and deliver value for all stakeholders.Also see:How Sarah Dinger Helped Build My Place Hotels As Employee #1How We Built an Extended-Stay Hotel Empire from the Ground Up (Ryan Rivett, My Place Hotels) A few more resources: If

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25:48

HotelData.com is Live: Sarah McCay Tams & Josiah...

Hospitality Daily Podcast ·

2025/07/17

In this episode, Sarah McCay Tams, Head of Editorial at Actabl, joins Josiah Mackenzie to discuss the launch of HotelData.com and insights from their new 2025-2026 budgeting guide. The conversation explores how hotels are managing a gap between budgeted and actual RevPAR performance, while maintaining ADR discipline and successfully hitting gross operating profit targets through strategic cost management. Sarah also shares her journey from radio journalism to hospitality media and explains how data

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12:04

How My Place Hotels Uses Training & Development to...

Hospitality Daily Podcast ·

2025/07/17

In this episode, Sarah Dinger, Executive Vice President of Franchise Operations at My Place Hotels, shares how training and development drive guest satisfaction and fuel business growth. Sarah explains the innovative approach her team takes, including a dedicated group that regularly visits properties to ensure consistent excellence. Learn how investing in people directly impacts guest loyalty and long-term success. A few more resources: If you're new to Hospitality Daily, start here. You can

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7:29

Frontline First: How We Built a Strong Hospitality...

Hospitality Daily Podcast ·

2025/07/16

In this episode, Sarah Dinger, the first employee and now Executive Vice President of Franchise Operations at My Place Hotels, shares how operational culture and empowering frontline associates have driven the rapid growth and success of their brand. Also see:How Sarah Dinger Helped Build My Place Hotels As Employee #1How We Built an Extended-Stay Hotel Empire from the Ground Up (Ryan Rivett, My Place Hotels) A few more resources: If you're new to Hospitality Daily, start here. You can send

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18:59

How Sarah Dinger Helped Build My Place Hotels As...

Hospitality Daily Podcast ·

2025/07/15

Sarah Dinger, the first employee and now Executive Vice President of Franchise Operations at My Place Hotels, shares how she helped build one of America's fastest-growing hotel brands from the ground up. In this episode, Sarah discusses the crucial decisions, early strategies, and core principles, such as human-centered hospitality, that shaped My Place’s remarkable growth story.You may also like: How We Built an Extended-Stay Hotel Empire from the Ground Up (Ryan Rivett, My Place Hotels) A few

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58:50

AI Experimentation in Hospitality and Beyond:...

Hospitality Daily Podcast ·

2025/07/14

In this episode, Chris Kluis, VP of Product Operations & Data at Actabl, discusses his family's unique history with artificial intelligence, how early curiosity sparked his career journey, and why experimentation matters more than theory. Chris provides practical advice for hospitality professionals looking to start leveraging AI today, shares lessons from implementing AI at scale, and explores how digitization, effective prompting, and careful data management can unlock real business

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13:07

Why Mentorship Matters Now More Than Ever - Ryan...

Hospitality Daily Podcast ·

2025/07/12

In this episode, Ryan Bukstein shares what he's learned about the power of mentorship: both being mentored and mentoring others.Resources:Podcast: The Problem with Men (Scott Galloway)Big Brothers, Big SistersIf you or someone you know is struggling, get help:SAMHSA’s National HelplineThe 988 LifelineHear other episodes with Ryan here:Ace Hotel’s Early Days: Punk Spirit and Hospitality InnovationThe Art of Turning Curiosity into Brand Equity: Lessons from Ace Hotel to Vacation & BeyondLearn

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15:00

The Art of Turning Curiosity into Brand Equity:...

Hospitality Daily Podcast ·

2025/07/11

In this episode, Ryan Bukstein shares the behind-the-scenes process of how brands like Ace Hotel and Vacation were built, showing how curiosity, experimentation, and unexpected collaborations drove their groundbreaking approaches. Ryan reveals how Ace Hotel thrived by challenging industry norms, embracing cultural programming, and forging authentic partnerships, like its notable collaboration with Converse. He illustrates how these same principles allowed Vacation to redefine sunscreen as a playful,

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31:46

Ace Hotel’s Early Days: Punk Spirit and Hospitality...

Hospitality Daily Podcast ·

2025/07/10

In this episode, Ryan Bukstein shares the behind-the-scenes story of Ace Hotel’s early days and how the punk, DIY spirit of Seattle’s cultural scene influenced its groundbreaking approach to hospitality. Ryan takes us back to when he joined Ace founder Alex Calderwood as an intern and reveals how Ace Hotel became a magnet for creative talent, driven by curiosity, mentorship, and a willingness to break traditional industry rules. He explains the unconventional strategies that enabled Ace to deeply

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16:13

How citizenM Reinvented Hotel Loyalty (And Signed Up...

Hospitality Daily Podcast ·

2025/07/09

In this episode, citizenM CEO Lennert de Jong shares with our innovation correspondent, Matthias Hüttebräuker, how citizenM transformed the traditional hotel loyalty model by launching a subscription program inspired by Amazon Prime and Netflix. Lennert explains how his team developed the subscription concept during COVID, initially as a response to occupancy challenges, and how it evolved into a highly successful model, signing up more than 50,000 subscribers and continuing to grow. He discusses

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20:22

citizenM CEO on the Future of Hotel Tech, AI, and...

Hospitality Daily Podcast ·

2025/07/08

In this episode, citizenM CEO Lennert de Jong shares his vision with our innovation correspondent, Matthias Hüttebräuker, on how hotel technology, AI, and guest interactions are rapidly evolving. He explains why traditional hotel processes—from front desk check-ins to booking—are ripe for reinvention, detailing how citizenM is using integrated technology and AI to streamline guest experiences and remove friction. Lennert emphasizes the necessity of automating repetitive tasks to empower hospitality

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18:37

citizenM CEO: Why We Sold to Marriott (And What's...

Hospitality Daily Podcast ·

2025/07/07

citizenM CEO Lennert de Jong joins our innovation correspondent Matthias Hüttebräuker to discuss citizenM's strategic sale to Marriott, future growth, and implications for the hotel industry. Learn how this deal accelerates global expansion, leverages Marriott’s Bonvoy loyalty program, maintains citizenM's unique brand identity, and integrates operational excellence with technological innovation. A few more resources: If you're new to Hospitality Daily, start here. You can send me a

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5:29

Winning as a Team: What Baseball Can Teach...

Hospitality Daily Podcast ·

2025/07/05

In this episode, Edward Mady shares what he's learned from baseball.Learn more about Edward's new book, Honing the Human Edge. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and

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14:44

Creating a Culture of Welcome: How We Engaged...

Hospitality Daily Podcast ·

2025/07/04

In this episode, Edward Mady shares what he has learned about creating a culture of welcome throughout every part of a hotel business. Read Edward's article on Harvard Business Review: How Luxury Brands Can Motivate Service EmployeesLearn more about Edward's new book, Honing the Human Edge. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable

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9:04

Leadership Lessons in Crisis Management - Edward Mady

Hospitality Daily Podcast ·

2025/07/03

In this episode, Edward Mady shares what he's learned about leading through crisis.Learn more about Edward's new book, Honing the Human Edge. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube,

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7:05

Leading Under Pressure, Building Relationships & the...

Hospitality Daily Podcast ·

2025/07/02

In this episode, Edward Mady shares some things he's learned about leadership, relationship building, and the joy of friendship and fellowship in the world of hospitality.Learn more about Edward's new book, Honing the Human Edge. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day,

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8:48

Ritz Carlton Founder Horst Schulze Made Me a GM at...

Hospitality Daily Podcast ·

2025/07/01

In this episode, Edward Mady shares his experience working for Ritz Carlton founder Horst Schulze.Listen to our series with Horst Schulze here.Learn more about Edward's new book, Honing the Human Edge. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow

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1,160 results

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