x

75% of people globally want unbiased news (Pew Research) but are concerned they're not getting that.

Get balanced coverage with Symby. See how stories are covered across diverse outlets and spot when one side covers a story the other skips.

PODCAST

Retail Remix

Retail TouchPoints

The rules of retail are constantly changing. Today, we"re in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry"s leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners,

business business news

All Episodes

39:03

How General Mills is Using Its Loyalty Program to...

Retail Remix ·

2022/12/05

To achieve true loyalty, brands need to ensure they’re creating value for their customers. That value can be found in discounts, exclusive offers, access to unique products and experiences, and so much more. With an expansive portfolio of brands, General Mills wanted to think critically about what loyalty meant to its customers, and brainstorm unique ways to build and nurture this loyalty across the business. KC Glaser, Senior Manager of Brand Experience – Loyalty & Rewards, embarked

en

31:42

What’s the Deal with Millennials?

Retail Remix ·

2022/11/28

Every brand and retailer seems to be talking about Gen Z or Gen Alpha. But new data from GWI shows that there is more to millennial consumers than meets the eye...and businesses need to take note. During this episode of Retail Remix, we dig into the data with Consumers Trends Manager Laura Connell. She shares: How new life stages are impacting category trends and channel usage; Whether sustainability and inclusivity influence brand loyalty; Which social platforms are influencing content

en

36:32

Social Impact Lessons from TOMS

Retail Remix ·

2022/11/21

TOMS was an early pioneer of the purpose-driven retail model. Although many know the brand for its one-for-one approach to charitable giving, the brand recently underwent a transformation that included rethinking its approach to social impact. To get the scoop, we brought Amy Smith, who is the Chief Strategy & Impact Officer for TOMS, on the show. She shared how her role within the company has transformed with the brand’s evolution, and how she and the broader team have: Balanced

en

37:55

Get More ‘Cha-Ching’ from Checkout Experiences

Retail Remix ·

2022/11/14

We’ve all fallen for it: The point-of-purchase display that has a plethora of small items you just have to have. Some brands and retailers are realizing there’s power in creating similar experiences online. However, few have truly mastered the checkout experience, using data to feature relevant products and services that boost basket sizes. During this episode of Retail Remix, we chat with Ashley Firmstone, SVP of Customer Success for Rokt, to find out why. She shares: Why data

en

35:06

The 4 Pillars of PacSun’s Winning Social Strategy

Retail Remix ·

2022/11/07

PacSun is one of the most beloved brands among Gen Z consumers. Tyler MacDonald attributes the retailer’s longevity to its focus on being authentic and relevant across all channels. As Senior Manager of Influencers and Social Media, Tyler leverages a core strategy that revolves around four core pillars: Nostalgia; Humor; Being trend-focused; and Being raw and organic. During this episode of Retail Remix, we dig into this strategy, and how PacSun leverages its highly engaged network

en

51:04

Hip or Hype? 2022 Retail Trends Edition

Retail Remix ·

2022/10/31

There was no shortage of trends poised to disrupt the retail industry this year — from sustainability to the metaverse. But which trends actually made an impact, and which were just hype? During this special, rapid-fire episode of Retail Remix, we dig into the Big 8 trends spotlighted by January Digital in early 2022. Vic Drabicky and Sarah Engel dig into: How these key trends have shaken out over the past 10 months; Which brands and retailers are investing in these areas and have seen

en

30:02

How Google is Redefining Product Search

Retail Remix ·

2022/10/24

Consumers are searching for product information on a host of new channels, from marketplaces to social networks, but Google still plays a key role in the customer experience. But that doesn’t mean Google isn’t taking cues from these new consumer behaviors to shape product and experience innovation. During this special episode of Retail Remix, Lilian Rincon, Senior Director of Product for Shopping at Google, shared detailed insights about nine new features and tools that are making it

en

35:37

Getting a Seat at the Innovation Table

Retail Remix ·

2022/10/17

Nikki Baird is no stranger to tough conversations. She has held roles as a retail technology executive and an industry analyst, so she knows what it takes to assess, challenge and prioritize new trends and tech investments. Now, as VP of Strategy for Aptos, her job is to discuss the unique challenges and priorities of retail clients, and how they should shape their technology roadmaps. During this week’s Retail Remix, Nikki gets real about innovation in retail, and offers her unique

en

45:44

Turning SMS into a Revenue Driver

Retail Remix ·

2022/10/10

If you have a cooler or an insulated lunch bag, you likely have an Igloo product. Although the brand has such a vast wholesale network, a direct-to-consumer (DTC) experience was key to establishing a direct line of communication with consumers to build out its product portfolio.Early on, the focus was on acquisition. But then, Kizzy Ezirio, Digital User Experience Director at Igloo, and her team wanted to focus on using direct engagement channels to collect more robust data about customers

en

29:41

Willy Wonka Goes Sustainable CPG

Retail Remix ·

2022/10/03

As one of the founders of Max Brenner, the highly popular chocolate brand and restaurant chain, Oded Brenner was considered the world’s real-life Willy Wonka. Now, after a brief hiatus, he’s embracing his inner “business artist” and building a new brand: Blue Stripes. While both businesses are connected by a core ingredient, the cacao fruit, Blue Stripes is leaning into CPG and a mission rooted in sustainability. During this episode of Retail Remix, Oded shares his founder story and: Why

en

30:16

From Social Commerce to Curated Commerce

Retail Remix ·

2022/09/26

Frost Li has a rich history in tech, and she even helped Wish build out its growth division. In fact, it was during her time at Wish that she discovered her fascination with retail and, specifically, helping retail brands grow. Social commerce has become a key method for brands of all sizes to reach their audiences and grow market share, however, different platforms have walled gardens and limited capabilities that prevent merchants from reaching their full potential. During this week’s

en

42:54

Tales from Ron Thurston’s Tour of Retail in America

Retail Remix ·

2022/09/19

After inspiring retail pride on a global scale, author and industry legend Ron Thurston is bringing his passion and perspectives on the road...literally. He has been traveling the U.S. in an airstream, stopping in different towns and sitting down with the people powering retail stores. He took time out of his adventure to sit down for this episode of Retail Remix. Listen in and learn: What’s really happening in retail across the U.S. (and beyond big cities); How to combat “the Big Quit”

en

30:48

Is Loyalty Created in the Post-Purchase Experience?

Retail Remix ·

2022/09/12

When we think of customer experience, the awareness, education and engagement stages of the shopping journey come to mind. In fact, merchants tend to focus on everything that comes before conversion. But as consumers pay more attention to ease and speed of fulfillment, the post-purchase experience is becoming a top priority. During this episode of Retail Remix, Narvar’s Founder and CEO Amit Sharma offers his insights on: Why the post-purchase experience has been overlooked and what

en

33:35

Inside Perspectives from Top Amazon Aggregators

Retail Remix ·

2022/09/05

Amazon aggregators took the ecommerce world by storm during the height of the COVID-19 pandemic. But now, as these companies navigate economic volatility and shifts in the investor market, they’re focusing on building viable business models with long-term potential.For this Retail Remix episode, we revisit a session from the 2022 Retail Innovation Conference & Expo, which features executives from three of the top Amazon aggregators: Acquco, Elevate Brands and Perch. In conversation with

en

23:37

Creating a Brand Gen Alpha Loves

Retail Remix ·

2022/08/29

Gen Alpha is gaining more spending power and, in turn, more influence on the retail industry. That is why retailers like Kids Foot Locker are focused on creating unique opportunities for these consumers to interact with each other and with the brand. On Retail Remix, we revisit a recent conversation with Jill Feldman, VP and General Manager of Kids Foot Locker. She shared: How Gen Alpha behaviors differ from Gen Z; Why millennial parents are driving these behaviors and expectations;

en

37:24

What’s the New Holiday Marketing Calendar?

Retail Remix ·

2022/08/22

Changing consumer behaviors and the impact of shopping holidays like Prime Day are encouraging marketing teams to rethink the traditional holiday calendar. In fact, Julie Van Ullen of Rakuten Rewards believes that brands need to look at holidays, promotions and rewards initiatives through an integrated and holistic calendar. During this episode of Retail Remix, she shares her perspectives on how marketing teams need to evolve. Listen to learn: How inflation and economic volatility are

en

46:56

Making Gifting a Year-Round Strategy

Retail Remix ·

2022/08/15

Inflation. Shifts in consumer spending. New digital behaviors. There are several trends that could shake up the gifting space, but as we head into the holiday season, brands and retailers need to think about how they can turn these challenges into new opportunities. Are you ready to differentiate and drive revenue through personalized gifting experiences? During this episode of Retail Remix, GiftNow’s John Grech and host Alicia Esposito discuss: The behavioral shifts impacting the gifting

en

32:04

Celebration, Self-Expression and Rowan's New Approach...

Retail Remix ·

2022/08/08

In the past, consumers who wanted to get their ears pierced had two options: tattoo shops and the mall. According to Louisa Schneider, the mall-based piercing experience in particular felt uncomfortable and impersonal. She knew there was a better way and that’s why she started Rowan. Now, the ear-piercing brand is growing steadily, thanks to its super-fun studio experience, a successful partnership with Target, and a loyal base of licensed nurses who act as the brand champions and

en

33:52

How No-Code Automation Drives Ecommerce Innovation

Retail Remix ·

2022/08/01

It’s never been easier for a brand to gain a foothold online, but even the most innovative brand can only go so far until it needs to invest in its ecommerce experience. Unfortunately for smaller brands, their limited budgets can make it seem like those experiences will always lag behind the bigger brands. One solution? No-code automation. On this week’s episode, host Alicia Esposito chats with Mason Co-founder Kausambi Manjita about how she’s helping brands find the tools required for

en

31:22

Parachute’s CEO on Purposeful, Data-Driven Growth

Retail Remix ·

2022/07/25

Before she founded Parachute, CEO Ariel Kaye had a deep background in consumer behavior research. She used her rich history in understanding and learning to connect with people to create the basis for her business. Although Parachute started in bedding, the company has expanded strategically into adjacent categories, including bath goods, décor, furniture and even loungewear. During this episode of Retail Remix, Ariel joins us to share her unique perspectives on the brand’s growth,

en

303 results

Similar Podcasts

TaxTalent.com The Golden Rule Podcast

Adam Golden

TaxTalent.com Podcast

Tony Santiago

Minute Briefing

The Wall Street Journal

36氪·有识芝士

36氪音频频道

Retail Remix

Retail TouchPoints