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PODCAST

Community Creators with Shana Lynn

Shana Lynn Bresnahan

Entrepreneurs and online business owners can no longer grow with great marketing alone. If you want to scale your course, membership, or coaching program, I’ll teach you how to maximize your profit and multiply your impact by creating a thriving online community. Be sure to connect with me on IG: http://instagram.com/shanaspeaksI’ve spent over a decade working with top brands and entrepreneurs to cultivate thriving online communities and empowered community teams that increase their reach,

business marketing

All Episodes

15:06

Uncovering Hidden Objections and Limiting Beliefs

Community Creators with Shana Lynn ·

2022/12/20

Do you wanna get more conversions and better results from your community? If so, you need to know this one approach that is going to help you take your community management from good to outstanding. Shana details what it is and how to practice it in this episode. Key Takeaways:Intro (00:00)How community managers can engage at every level (01:09)Breaking down the layers of community management (04:05)Walking through some examples (06:55)Episode wrap-up (13:23)Additional ResourcesLearn how to work

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34:13

Create a Highly Engaged Community That Converts with...

Community Creators with Shana Lynn ·

2022/12/13

Have you ever wished you had a highly engaged and active community? If so, listen to this episode where my friend, Sebastian Mencía, details a recent Facebook challenge with 100,000 participants and over 90% of them active. He has cracked the code on creating a highly engaged community that converts. Key Takeaways:Intro (00:00)The favorite community Sebastian has been part of (02:45)Business caters to the spanish speaking community (04:49)Knowledge of an avatar (07:09)Different ways to serve the

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10:19

Operational VS Strategic Thinking Why You Need Both

Community Creators with Shana Lynn ·

2022/12/06

There are two types of thinking necessary in becoming a successful community manager. However, most business owners only look for one type of thinking until their business grows and they realize something is missing. In this episode, Shana talks about the two types of thinking you need to have an amazing community manager inside of your business.Key Takeaways:Intro (00:00)Qualities of a Community Manager (00:42)What is Operational Thinking? (01:10)What is Strategic Thinking? (02:52)Two Kinds of

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6:41

Do I Have to Have a Community for my Course or...

Community Creators with Shana Lynn ·

2022/11/29

In this episode, Shana is going to answer a question she gets asked all the time. Do I have to have a community in my course or membership? Her answer may surprise you.Key Takeaways:-Intro (00:00)-Community does not equal to Facebook Group (01:03)-Make sure your community has a purpose (02:35)-Do you need a community for your program? (05:02)-Episode wrap-up (05:50)Additional Resources:Learn how to work with Shana: www.shanalynn.com Connect with Shana: https://www.instagram.com/shanaspeaksCommunity

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47:44

How To Create a Win-Win Business Relationship w/...

Community Creators with Shana Lynn ·

2022/11/22

In today's episode, Laura Meyer will break down how you can leverage the most valuable asset you have in your business-your relationships! She will be talking about how to create a win-win even if you are just getting started in the relationship game.Key Takeaways- The favorite community Laura has been part of (02:34)- Entering relationships with true purity of intention (11:50)- Why most people give up on relationship marketing and networking (14:53)- Creating your win-win (16:02)- Stepping

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8:17

The Most Profitable Marketing Strategy

Community Creators with Shana Lynn ·

2022/11/15

Word of mouth is easily one of the most effective marketing strategies for business owners, but how exactly can you implement it? In today’s episode, Shana explains what is holding you back from getting more referrals and how you maximize word-of-mouth marketing.Key Takeaways Intro (00:00)What is holding you back from getting more referrals (01:15)How to ask for referrals (04:09)How to get more referrals into your programs (04:09)Episode wrap-up (07:57)Additional Resources - Join the waitlist for my

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17:43

Four Ways to Support your Team During a Launch

Community Creators with Shana Lynn ·

2022/11/08

If you own an online program, you know how exhausting and taxing launches can be for you and your team. In this episode, Shana gives four specific ways you can support your team during a launch.Key Takeaways- Fast Communication (01:30)- Empowering your team members (03:59)- Thoughtful decision-making (07:28)- Personal support (11:32) Additional Resources: - Join the waitlist for my course: https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG:

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46:45

How to Create a Collaborative Community with Dan Miller

Community Creators with Shana Lynn ·

2022/11/01

Do you desire to create a community that is truly collaborative? Where you don't feel like the only expert in the room and the entire community's success rests on your shoulders. In this episode, Dan Miller will share his expertise on how to run a collaborative community successfully.Key Takeaways- The best community Dan has been part of (03:11)- The power of a community to an entrepreneur (05:37)- 48 Days To The Work You Love Book and Ecosystem (08:26)- 48 Days Eagles Community (20:01)-

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7:09

Community Conflicts the Business Owner SHOULD Know...

Community Creators with Shana Lynn ·

2022/10/25

This week’s episode covers how escalation applies to conflict resolution. If you are a business owner or a community manager who doesn't quite know when a community problem should be handled by the community manager or escalated to the business owner, this episode is for you.Key Takeaways- Expectation, preparation, escalation (01:16)- The problems to take to a business owner (03:12)- The ONLY time to rush escalation (04:08)- Don’t make it personal (05:10) Additional Resources: - Join the

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8:27

How to Calculate your Retention Rate

Community Creators with Shana Lynn ·

2022/10/18

In recurring revenue businesses, there is one number you absolutely need to be tracking. In this episode, Shana reveals that metric and how to track it.Key Takeaways- The one metric you must track in your business (00:54)- What retention rate means (01:44)- A simple formula for tracking retention (02:50)- Why tracking retention is so important (07:04) Additional Resources: - Discover your retention rate and the lifetime value of your members using this simple calculator. Access it

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48:11

How a Strong Culture Led to a 97% Retention Rate

Community Creators with Shana Lynn ·

2022/10/11

Episode SummaryCaitlin Mitchell from EB Academics shares how she created a strong culture and clear identity that has led to a 97% retention rate for her membership program. She is breaking down her strategy into 3 keys for creating a sticky member experience. And the final tip at the end of the episode you won't want to miss!!Key Takeaways- Caitlin’s favorite community that isn’t her own (02:42)- What’s unique about EB Academics (05:31)- The typical culture for teachers in the online space

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14:42

Client Case Study: How We Used This 4-Step Process to...

Community Creators with Shana Lynn ·

2022/10/04

Want to know how Shana took a client's retention from 89% to 92%? She will detail the easy 4-step process she used in this episode.Key Takeaways- How long do people stay in your program? (00:50)- Retention determines lifetime value (01:03)- The best marketing is a great testimonial (03:01)- Targeted reactivation campaign (04:03)- 4 steps to reactivate inactive members (06:56)- Give them a compelling reason to come back (08:39)- ABO – Always Be Onboarding (11:20)Additional Resources: - Discover

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8:01

How To Set Boundaries in Your Business – You Are Not...

Community Creators with Shana Lynn ·

2022/09/27

If you have ever felt the weight of responsibility for getting your clients results, lost sleep over someone not making progress in your program, or over delivered to the point of burnout, then this episode is for you. Shana talks about boundaries and one mindset shift you need to make to start setting better boundaries today.Key Takeaways- Why you are not responsible for client results (01:02)- Healthy boundaries are essential for a successful business (02:18)- You are responsible TO clients, not

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38:41

Partnerships & Collaborations Through Your Community...

Community Creators with Shana Lynn ·

2022/09/20

Have you ever wondered how you can leverage your industry ecosystem to create partnerships and relationships that will benefit you and your customers or members?In this episode, Candace D'Agnolo shares her secrets on how you can do just that.Key Takeaways- Meet Candace- The Pet Boss (01:20)- How to get involved in your local community (03:21)- The riches are in the niches (08:46)- How to become a leader in your niche (12:24)- Tips to leverage relationships in your ecosystem (17:36)-

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17:49

How To Leverage Customer Success Stories

Community Creators with Shana Lynn ·

2022/09/13

How do you use customer success stories in your business?In this episode, Shana explains how to leverage those stories to their full potential, and she shares tips that will allow you to get more mileage out of every customer success story that you have.Key Takeaways- The power of storytelling (00:57)- Using stories to help people overcome self-limiting beliefs (04:29)- Three key aspects of stories inside your business (06:11)- How to collect customer stories (07:13)- Sharing your stories (10:17)-

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21:21

The Key Onboarding Step You're Missing

Community Creators with Shana Lynn ·

2022/09/06

Do you have a good onboarding process? In this episode, Shana explains one key step you may be forgetting.Key Takeaways- The onboarding process will determine the success of your users long-term (01:18)- Always be onboarding (03:03)- The ripple effect of a great onboarding process (07:35)- Preparing the existing community to welcome new members (11:06)Additional Resources: - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch:

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29:31

Secret Strategy to Get New Members Showing Up &...

Community Creators with Shana Lynn ·

2022/08/30

If you want to know how to get your members engaged, activated right away, and showing up to your live calls, this episode is for you. Susan Bradley is revealing a strategy she uses to run new member calls that is leading to fast action and a 90% show-up rate.Key Takeaways- Meet Susan Bradley (01:01)- The best community Susan has been part of (04:18)- How to run new members calls (07:09)- The purpose of new member calls (12:49)- How to increase the show up rate for your orientation calls

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17:23

The Secret of 7-Figure Business Owners

Community Creators with Shana Lynn ·

2022/08/23

What does it mean to be a 7-figure business owner? It doesn't always mean 7-figure profits. In this episode, Shana passes on her wisdom and experience from being an entrepreneur for over 10 years.Key Takeaways- Who is a 7-figure business owner? (00:48)- Revenue is all good, but what’s your profit (04:48)- Setting aside money for taxes and business savings (07:31)- Working backward to determine your profit margin (08:06)- Don’t worry about 7 figures (13:31) Additional Resources: - Join the

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24:24

Resolving Customer Support Issues | The Good, The...

Community Creators with Shana Lynn ·

2022/08/16

Learn how 2 companies' customer service experiences had a huge impact on my opinion and probability to use them in the future. What's the difference? Find out in this episode.Key Takeaways- The tale of 2 customer experiences (01:11)- It is inevitable to make mistakes – how do you resolve them (06:48)- How to respond to customers strategically (10:29)- 2 things to always remember (16:16)- How a relationship ends determines how you feel about it (19:04) Additional Resources: - Join the

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25:06

The Accountability Challenge That Creates More...

Community Creators with Shana Lynn ·

2022/08/09

Are you struggling to keep your members engaged and making progress?In today's episode, Oonagh Duncan shares a simple accountability challenge that has her members making more progress, leading to better testimonials and higher retention.Key Takeaways- The best community Oonagh has been part of (03:34)- Creating a unique culture in your online community (06:14)- How an accountability challenge works (09:22)- Why accountability increases retention rates (16:13)- The benefits of having an

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205 results

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