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PODCAST

Command Control Power: Apple Tech Support & Business Talk

Jerry Zigmont, Joe Saponare, Sam Valencia

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

technology tech news

All Episodes

47:36

Best Of CCP -Adam Engst of TidBITS Content Network...

Command Control Power: Apple Tech Support & Business... ·

2023/01/10

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

en-US

36:45

497: We Are Toast

Command Control Power: Apple Tech Support & Business... ·

2023/01/03

Thank you to our VIP sponsors! Topics: -Happy New Year everyone! -Jerry orders some new iPhones for the family and accidentally discovers an AT&T service called Right To You. Proof of delivery is required… -A Wattbox in Joe’s office went haywire -SoftRIAD has a bug with a driver in Monterey with RAID 5. -RackSpace’s Hosted Exchange outage caused a lot of panic for some of our customers.

en-US

13:29

496: Year End Chatter

Command Control Power: Apple Tech Support & Business... ·

2022/12/27

Joe, Jerry & Sam give their end of year thoughts as we approach the start of 2023. Happy Holidays everyone!

en-US

47:19

495: Just Give Me The Good Support

Command Control Power: Apple Tech Support & Business... ·

2022/12/20

Topics: -We recollect the OnForce days with the Apple Consultants Network. -Jerry has some follow up after his recent lightning strike. He has a heck of a time getting the replacement modem to operate at the proper speeds. -It speaks to the larger issues of declining quality of technical support. -One of Jerry’s older clients lost access to her SBC Global email account, which is now in the hands of AT&T. One month later, he has to revisit this after a phishing scam. -Joe has follow up to his emojis

en-US

36:18

494: My Curmudgeon Ways

Command Control Power: Apple Tech Support & Business... ·

2022/12/13

Topics: -There are some downsides to push clients to recommended upgrades & services. Their expectations are high and anything that goes wrong is on you. -Should we put our efforts more into gaining new clients than encouraging clients to make changes? -Some clients aren’t worth pushing additional services to. -Sam continues his story of an incredibly frustrating employee that doesn’t reply and then blames HCS for a lack of support. -As the group discusses Sam’s client’s security policies, Joe

en-US

52:28

Best Of CCP - Interview With Mike Bombich of Carbon...

Command Control Power: Apple Tech Support & Business... ·

2022/12/06

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

en-US

39:51

492: Lightening! Not the Connector

Command Control Power: Apple Tech Support & Business... ·

2022/11/29

Topics: -As a tree on Jerry’s property gets hit by lightning, he ends up down a rabbit hole of technical troubleshooting. -He goes through various replacement equipment and testing. Two products he recommends: Coaxial surge protector Ethernet surge protector -He quickly finds that even basic things like turning on/off lights is difficult without internet. -A handy surge filter turns out to be a great, low cost option to protect from future lighting strikes. -Good advice from Dave Provine about

en-US

47:52

491: Who Am I?

Command Control Power: Apple Tech Support & Business... ·

2022/11/22

Topics: -Jerry deals with some complications when one of his clients opens a satellite office in another company’s space. -Confusion arises when an A/V vendor Joe works with says his client mentions another “IT guy”. -Be careful with warranty statuses for Ubiquiti purchases on Amazon. -One of Sam’s clients receives a FUD newsletter from a competitor looking to solicit business. -Apple software updates are continually problematic. But Joe talks about Addigy’s beta software update MDM command. He also

en-US

45:03

490: The Bicycle Thief

Command Control Power: Apple Tech Support & Business... ·

2022/11/15

Topics: -Sam has follow to his UniFi G4 Doorbell. Even after some great advice from Jerry and additional research, his answer was embarrassingly easy. -Joe laments how the promise of the smart home in the 90’s still haven’t been met. -He is also considering a doorbell camera for his complex that multiple neighbors could access. -A client of Joe’s turned away cloud storage but instead has a 15 minute paid technically conversation. -We talk about cloud solutions for personal and business use. -Sam

en-US

42:59

489: Status Clone

Command Control Power: Apple Tech Support & Business... ·

2022/11/08

Topics: -Sam talk more about is trip off the grid. -On Joe’s recommendation, he got himself the Garmin InReach satellite phone. -He talks about his quest for all 50 states. -Joe brings up a major delay in voicemails coming through on iPhone. Sam is elated to hear it because it’s been happening to him for a long time. Jerry has seen this as well. They are all on AT&T… -Helping friends and family with basic issues can be tricky at times. -Joe recommends Omni Disk Sweeper to help find large files

en-US

33:58

488: Mouseposé

Command Control Power: Apple Tech Support & Business... ·

2022/11/01

Topics: -Joe recommends https://photosautomation.com for a multitude of automations, including voice control. -He also created a series of AppleScript automator workflows to manage multiple Photos libraries. -Managing multiple display screensavers - http://www.cs.uni-bremen.de/~zach/software/ArtSaver/index.html -A great tip is the MonitorControl project to manage your external displays. Sam is very grateful. -An external display that Joe likes is the DELL U2720Q which works over USB-C as well as an

en-US

01:05:56

Best Of CCP- 059: Interview with Rich Trouton 2014

Command Control Power: Apple Tech Support & Business... ·

2022/10/25

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

en-US

54:45

486: Marionnettiste

Command Control Power: Apple Tech Support & Business... ·

2022/10/18

Topics: -Sam went to the Jamf Nation User Conference and had the opportunity to meet up with long time supporters Jon Brown and Nate Cinal. -Live Desktop 2 in Addigy is phenomenal. Joe shares his story of remote migrations using this feature. -Joe also uses a caffeinate command to keep remote computers from going to sleep. -Addigy received funding. Joe shares his thoughts. -1Password is great but Joe & Sam still have a few concerns. Mostly over efficiencies in the product. -Duplications in the

en-US

39:28

485: Thats A Good Number Of Nits

Command Control Power: Apple Tech Support & Business... ·

2022/10/11

Topics: -Joe decides to change his theme of griping and talks about a positive helpful hint with Safari and auto filling passwords. -Storing credit card security codes is a nice new add on to Safari on iOS 16. -How safe is it to send credit card info using iMessage? -Joe wants advise on Jerry’s new M2 MacBook Air. -A call for listener feedback from Joe to see if they have had success using an M2 in clamshell mode. -Find us on MacAdmins Slack at #cmdctrlpwr -Please support the MacAdmins Foundation

en-US

53:31

484: Release The Hounds

Command Control Power: Apple Tech Support & Business... ·

2022/10/04

Thank you to our VIP sponsors! Topics: -Joe talks about being back on the road and costs/challenges associated with it. -He had a PepLink Router but doesn’t have as much of a need for it anymore. -As iCloud is trying to share media, even if it is unable to at the moment, the recipient still receives an alert that the media has been shared with them. -During extreme heat, the iPhone display seems to dim brightness. -A discussion

en-US

42:40

483: Burning For You

Command Control Power: Apple Tech Support & Business... ·

2022/09/27

Topics: -Joe has recently returned from the annual Burning Man gathering. Jerry has questions. -Joe is part of a long standing camp that helps supply water to participants. -This is the first year that they used Starlink for internet access. -We learn about the details of how Starlink works. -The conflict is trying to have technology available but to disconnect while at the event. -Joe has been recommending Starlink for backup internet for some of his customers. He considers what else he can do to

en-US

40:49

482: Would You Like Fries With That?

Command Control Power: Apple Tech Support & Business... ·

2022/09/20

Topics: -Sam is not thrilled with 1Password 8 and the functional differences. Menu changes and inconsistency are at the top of his aggravations list. -Sam describes working with one of his clients to open up a new office space with little to no planning. -Jerry takes on a job in NYC and has to lug equipment to the job site. -Common courtesy seems to be lacking. Sam sees this with clients who are unappreciative. -Jerry shares a vegetarian’s fast food story. -Keeping in line with the fast food theme,

en-US

48:22

Best Of CCP - 082: Interview with Charles Edge of...

Command Control Power: Apple Tech Support & Business... ·

2022/09/13

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

en-US

01:09:41

480: Interview With Dave Hamilton - CEO of BackBeat...

Command Control Power: Apple Tech Support & Business... ·

2022/09/06

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

en-US

39:28

Best Of CCP - Nights of the Residential Roundtable -...

Command Control Power: Apple Tech Support & Business... ·

2022/08/30

Apple Consultants Network members Joe Saponare, Sam Valencia and Jerry Zigmont discuss working with Apple technology and clients in their consulting practices. Technical challenges and client relationships are freely shared in this weekly podcast.

en-US

202 results

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