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PODCAST

Command Control Power: Apple Tech Support & Business Talk

Jerry Zigmont, Joe Saponare, Sam Valencia

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

technology tech news

All Episodes

47:29

Best of CCP - 119: Burning Through Technical Capital

Command Control Power: Apple Tech Support & Business... ·

2026/01/13

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

en-US

37:53

651: No Rest for the Techy as We Enter 2026

Command Control Power: Apple Tech Support & Business... ·

2026/01/06

In this episode of Command Control Power, the hosts discuss their busy schedules at the end of 2025 and their plans for the holiday season. Topics include the impact of year-end client projects, managing office breaks, and balancing personal time during the holidays. The conversation shifts to a timely warning about iPhone security while traveling, prompted by an article from Tidbits Content Network. A fascinating client story is shared involving the recovery of an old iCloud account trapped behind

en-US

09:17

650: Season's Greetings From CCP (I'm An American Man)

Command Control Power: Apple Tech Support & Business... ·

2025/12/30

In this holiday message episode of Command Control Power, the hosts discuss the importance of intuition and trusting one's gut instincts in business and life. They emphasize the significance of mental and physical health, encouraging listeners to take care of themselves and stay vigilant about their overall wellness. Reflecting on the stressors of work and client relationships, they advocate for finding balance, taking breaks, and not glorifying overworking. As they wrap up, they wish their audience

en-US

55:58

649: Wired for Success, Concrete Solutions With Andy...

Command Control Power: Apple Tech Support & Business... ·

2025/12/23

In this episode of Command Control Power, Andy Espo from Call Andy Mac Consulting joins the discussion once again. The conversation kicks off with humorous banter about appearances and jackets before delving into serious tech talk. Andy shares the complexities of installing and upgrading network infrastructure in high-end residential projects, especially in challenging environments like old houses and concrete structures. He emphasizes the importance of discerning client relationships, meticulous

en-US

56:15

Best of CCP - 053: Toxic Hellstew

Command Control Power: Apple Tech Support & Business... ·

2025/12/16

Recorded live June 3, 2014 Tim Cook quoting Adrian Kingsley-Hughes, ZDNet: "With vulnerabilities such as Heartbleed and Pileup likely to go unpatched on tens, if not hundreds of millions of Android devices, the platform is fast becoming a toxic hellstew that should send chills down the spines of IT admins." Yosemite and iOS 8 initial impressions How the OS X Beta Program will affect us as Apple consultants; expect overzealous clients to call for help troubleshooting issues with pre-release software

en-US

55:56

644: AI Concerns, and Workflow Solutions

Command Control Power: Apple Tech Support & Business... ·

2025/12/09

en-US

01:08:23

646: Navigating Tech Updates and Client Communications

Command Control Power: Apple Tech Support & Business... ·

2025/12/02

en-US

52:01

Best of CCP - 427 Guest Host - Tim Pearson of...

Command Control Power: Apple Tech Support & Business... ·

2025/11/25

This week we welcome long time supporter of the show, Tim Pearson of Creative Techs. Tim joins us as a co-host. He talks about traveling on the ferry to do onsite work. The group discusses the wildfires out west. Tim shares a story about the time he made a mistake of wearing a Star Wars shirt, causing his meeting to go way overtime. The group helps Tim with approaching a mistake he made in his business. Jerry's talks about the "Screwdriver Effect" Getting fired by a client is a great

en-US

50:21

647: Inside Addigy's Latest Upgrades: A Deep-Dive...

Command Control Power: Apple Tech Support & Business... ·

2025/11/18

en-US

47:48

Best of CCP - 222 Flashback Followup, Tagging & More

Command Control Power: Apple Tech Support & Business... ·

2025/11/11

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

en-US

01:00:40

642: AirPods, Angels, and Apple Mystique

Command Control Power: Apple Tech Support & Business... ·

2025/11/04

In this episode of Command Control Power, the hosts discuss a variety of topics including a nostalgic throwback to a wrestling match they attended, the latest release of the MacBook Pro with M5 chip, and the implications of larger storage options. They dive into the specifics of the new 'Launch Angels' folder found in macOS 14, differences in storage drives, and the practical uses of Google Gemini for locating a lost MacBook. Additionally, they highlight the pros and cons of Amazon purchases, and

en-US

57:25

641: Pennywise and Pound Foolish: Lessons in IT...

Command Control Power: Apple Tech Support & Business... ·

2025/10/28

In this episode of Command Control Power, Jerry discusses his recent experience in acquiring a rescue puppy and managing interactions between his pets. The hosts delve into challenges faced with client device management, particularly focusing on issues related to Apple's Jamf Pro and the importance of having full control over devices. They share various client anecdotes and mishaps, including managing clients' attempts to self-solve tech issues leading to greater problems. Additionally, the episode

en-US

01:05:14

Best Of CCP - 073: Mac Mini 2014 & Recommendations

Command Control Power: Apple Tech Support & Business... ·

2025/10/21

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

en-US

54:37

639: Exploring macOS 26 (Tahoe) Updates, Apple...

Command Control Power: Apple Tech Support & Business... ·

2025/10/14

In this episode of Command Control Power, the hosts discuss the latest release of macOS 26 (Tahoe), including new features and user experiences. They also talk about Apple's recent updates for older iOS versions and the challenges of managing macOS updates using Mobile Device Management (MDM) profiles. The conversation touches on the new AirPods Pro 3 and AppleCare One plans. Listeners also get a glimpse into upcoming discussion topics for Patreon supporters and participate in a fun pop quiz about

en-US

01:01:11

638: The Podcast Air: Slimmer, Lighter, and the...

Command Control Power: Apple Tech Support & Business... ·

2025/10/07

In this episode of Command Control Power, hosts Jerry and Joe discuss a special new episode's launch, emphasizing their latest, more advanced podcast. They explore two in-depth client cases, detailing their troubleshooting strategies for corrupted macOS systems and the importance of solid backup solutions. The discussion covers issues related to file system corruption, shared disc mode, Apple silicon, MDM capabilities, and exemplary client service experiences. Joe shares insights into using Apple’s

en-US

52:43

637: Lost in the Cloud: Flyers, Reviews, and...

Command Control Power: Apple Tech Support & Business... ·

2025/09/30

In this episode of Command Control Power, the hosts reconnect for a public episode featuring casual banter and professional insights. Discussions range from optimal microphone placement for virtual backgrounds, humorously recounting past advertising endeavors, to moving children into college. The main focus, however, addresses IT and consultancy challenges including issues with ISP connections using Unify, effective marketing strategies, customer experience, generating client reviews, and the impact

en-US

43:12

Best Of CCP - 161: Husbands and Wives Who Work...

Command Control Power: Apple Tech Support & Business... ·

2025/09/23

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

en-US

59:27

635: Adventures in Affiliate Limbo and the $37 Jackpot

Command Control Power: Apple Tech Support & Business... ·

2025/09/16

In this episode of Command Control Power, the hosts discuss their patron-only content, focusing on tech insights they share for members. They delve into affiliate marketing with Amazon, highlighting successes and challenges. They reveal frustrations with Amazon affiliates and share tricks to navigate these programs more effectively. They discuss reliability issues with Ubiquiti products, and methods to manage and troubleshoot home networking issues. The episode also touches upon data recovery

en-US

48:18

Best Of CCP - 295: Change Up The Usual

Command Control Power: Apple Tech Support & Business... ·

2025/09/09

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

en-US

01:02:28

633: A Latte About Apple: Commando, Convos, and Coffee

Command Control Power: Apple Tech Support & Business... ·

2025/09/02

In this episode of Command Control Power, Joe and Sam catch up after attending a confidential Apple Technical Summit. They discuss the event’s highlights, including networking opportunities and technical presentations. Sam shares his experience improving a client's old IT setup, moving them to modern managed services and security practices. Joe dives into his quest for an ideal phone solution with group SMS capabilities, ultimately considering sticking with RingCentral due to recent features

en-US

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