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PODCAST

Command Control Power: Apple Tech Support & Business Talk

Jerry Zigmont, Joe Saponare, Sam Valencia

Sam, Jerry, and Joe discuss their thoughts and draw from their combined experience of over 20 years in the Apple Consultants Network (ACN).

technology tech news

All Episodes

57:54

663: No Slam Dunk: Apple Setup Snags & Compliance Hoops

Command Control Power: Apple Tech Support & Business... ·

2026/03/31

Joe and Jerry discuss Apple's redesigned online store, noting that Mac configuration choices are now embedded in the URL, making it easier to share exact specs with clients. Jerry describes upgrading from an M3 MacBook Air to an M5 Air via trade-in and 0% financing, then they compare experiences with Migration Assistant failures during remote migrations, including restarts, antivirus removal, and workarounds like migrating via an external drive. They talk about battery-life and thermal concerns on

en-US

50:34

662: Wildfire Warnings, Aging Clients, and AI's...

Command Control Power: Apple Tech Support & Business... ·

2026/03/24

The hosts discuss unseasonably warm February weather in Boulder, a small wildfire near the Flatiron Mountains, and concerns about drought, low snowpack, and higher summer fire risk. Joe shares a soft launch of psikit.com to promote MeshTastic-based mesh communication devices for emergency preparedness. They then talk about a senior living network project requiring outside cabling certification due to unlabeled, problematic wiring, and how client crises can finally drive needed spending. Joe

en-US

01:13:30

Best Of CCP - 027: Cleanup tools, repairing...

Command Control Power: Apple Tech Support & Business... ·

2026/03/17

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

en-US

54:16

660: Clouds of Doubt: Are We Crossing the Data Line?

Command Control Power: Apple Tech Support & Business... ·

2026/03/10

When "Cloud-Only" Starts to Crack: Costs, Control, AI Risks, and Hybrid Reality The hosts discuss an AI-suggested topic: why "cloud-only" thinking is cracking, focusing on broken cost predictability from usage-based pricing, vendor lock-in and loss of control, latency and dependency on internet uptime, and growing compliance and data-residency pressures. They explore how AI increases data exposure risk while also driving demand for integrations like Copilot and Gemini, debate ethical/environmental

en-US

55:44

659: Email Ecosystems: Navigating Apple and Outlook

Command Control Power: Apple Tech Support & Business... ·

2026/03/03

The hosts preview an upcoming Patreon episode about self-hosted, locally run AI for clients who want AI-powered editing without sending sensitive content to cloud services like ChatGPT, Gemini, or Claude. Jerry describes setting up a local AI system for a client to refresh medically based academic writings while keeping privacy, noting most of the solution was free aside from the computer, and contrasts this with internet-connected autonomous AI bots that require credentials and could be influenced

en-US

54:38

658: From Command to Control: Stories of Digital...

Command Control Power: Apple Tech Support & Business... ·

2026/02/24

From Command to Control: Stories of Digital Dilemmas The hosts discuss Apple Mail email signatures and discover that when a website URL lacks a prefix, Apple Mail defaults it to an insecure http link, which can trigger junk filtering; they also note cases where a displayed https link still points to http behind the scenes. They compare Apple Mail to Outlook in business environments, mention limitations around advanced signature management, and comment on Apple's minimal transparency in

en-US

54:53

657: Routers, Returns, and Roustabouts

Command Control Power: Apple Tech Support & Business... ·

2026/02/17

In this episode of Command Control Power, Jerry and Joe discuss recent weather experiences and delve into network topics, including the Unify travel router, the Unify 5G Max Dream Router, and data SIM options. They also share practical tips for streamlining tech tools like Text Expander shortcuts and explore innovative solutions like SPEED for bonding multiple internet connections. Additionally, they touch on topics like simplifying Amazon returns and considerations for international travel,

en-US

57:27

Best of CCP - 469: Past Performance Is No Guarantee...

Command Control Power: Apple Tech Support & Business... ·

2026/02/10

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

en-US

59:43

655: Somewhere Between SOS and Success

Command Control Power: Apple Tech Support & Business... ·

2026/02/03

In this episode of Command Control Power, Sam and Joe discuss their recent experiences managing client tech issues, including dealing with email outages linked to service cancellations and signature management services. They highlight the significance of understanding backend configurations and making informed decisions to enhance client service. The conversation also touches on the nuances of email signature management, the importance of staying visible to clients without overwhelming them, and

en-US

55:51

654: All Trails Lead to Rants: Tackling Technology

Command Control Power: Apple Tech Support & Business... ·

2026/01/27

In this episode of Command Control Power, the hosts discuss the hustle of their busy January, including managing clients during holiday breaks. They share insights on employing external support teams, retaining work efficiency without a full-time replacement, and offering priority support services for high-demand clients. They dive into domain management stories, highlighting positive and negative interactions with GoDaddy. The hosts also explore the hidden functionality of Apple's backtrack feature

en-US

49:00

653: We Don't Need No Stinkin' Deferrals

Command Control Power: Apple Tech Support & Business... ·

2026/01/20

In this episode of Command Control Power, the hosts humorously discuss their tech-related frustrations and the nuances of tech support. They struggle with audio issues at the beginning, but then delve into the timing issues with Apple's OS updates and deferrals, highlighting the challenges of managing these updates for clients. There's a light-hearted recount of personal tech issues, such as using HomePods and streaming music services. They also share the complexities of dealing with ISPs,

en-US

47:29

Best of CCP - 119: Burning Through Technical Capital

Command Control Power: Apple Tech Support & Business... ·

2026/01/13

Sam Valencia, Jerry Zigmont and Joe Saponare discuss working with Apple technology and clients. Drawn from their combined experience of over 20 years in the Apple Consultants Network, thaey discuss technical support issues both with the technology and working with clients.

en-US

37:53

651: No Rest for the Techy as We Enter 2026

Command Control Power: Apple Tech Support & Business... ·

2026/01/06

In this episode of Command Control Power, the hosts discuss their busy schedules at the end of 2025 and their plans for the holiday season. Topics include the impact of year-end client projects, managing office breaks, and balancing personal time during the holidays. The conversation shifts to a timely warning about iPhone security while traveling, prompted by an article from Tidbits Content Network. A fascinating client story is shared involving the recovery of an old iCloud account trapped behind

en-US

09:17

650: Season's Greetings From CCP (I'm An American Man)

Command Control Power: Apple Tech Support & Business... ·

2025/12/30

In this holiday message episode of Command Control Power, the hosts discuss the importance of intuition and trusting one's gut instincts in business and life. They emphasize the significance of mental and physical health, encouraging listeners to take care of themselves and stay vigilant about their overall wellness. Reflecting on the stressors of work and client relationships, they advocate for finding balance, taking breaks, and not glorifying overworking. As they wrap up, they wish their audience

en-US

55:58

649: Wired for Success, Concrete Solutions With Andy...

Command Control Power: Apple Tech Support & Business... ·

2025/12/23

In this episode of Command Control Power, Andy Espo from Call Andy Mac Consulting joins the discussion once again. The conversation kicks off with humorous banter about appearances and jackets before delving into serious tech talk. Andy shares the complexities of installing and upgrading network infrastructure in high-end residential projects, especially in challenging environments like old houses and concrete structures. He emphasizes the importance of discerning client relationships, meticulous

en-US

56:15

Best of CCP - 053: Toxic Hellstew

Command Control Power: Apple Tech Support & Business... ·

2025/12/16

Recorded live June 3, 2014 Tim Cook quoting Adrian Kingsley-Hughes, ZDNet: "With vulnerabilities such as Heartbleed and Pileup likely to go unpatched on tens, if not hundreds of millions of Android devices, the platform is fast becoming a toxic hellstew that should send chills down the spines of IT admins." Yosemite and iOS 8 initial impressions How the OS X Beta Program will affect us as Apple consultants; expect overzealous clients to call for help troubleshooting issues with pre-release software

en-US

55:56

644: AI Concerns, and Workflow Solutions

Command Control Power: Apple Tech Support & Business... ·

2025/12/09

en-US

01:08:23

646: Navigating Tech Updates and Client Communications

Command Control Power: Apple Tech Support & Business... ·

2025/12/02

en-US

52:01

Best of CCP - 427 Guest Host - Tim Pearson of...

Command Control Power: Apple Tech Support & Business... ·

2025/11/25

This week we welcome long time supporter of the show, Tim Pearson of Creative Techs. Tim joins us as a co-host. He talks about traveling on the ferry to do onsite work. The group discusses the wildfires out west. Tim shares a story about the time he made a mistake of wearing a Star Wars shirt, causing his meeting to go way overtime. The group helps Tim with approaching a mistake he made in his business. Jerry's talks about the "Screwdriver Effect" Getting fired by a client is a great

en-US

50:21

647: Inside Addigy's Latest Upgrades: A Deep-Dive...

Command Control Power: Apple Tech Support & Business... ·

2025/11/18

en-US

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