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NARPM Radio

NARPM

Property management radio for NARPM members. Get tuned in!

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05:12

Home Warranties & The Property Manager

NARPM Radio ·

2020/10/27

You took over a property and an appliance breaks. You get it repaired, and the owner is upset, saying that there was a warranty on the appliance. You weren't made aware of a warranty, and you have the right to make a repair up to a specified limit. Now the owner refuses to pay the repair charge. What do you do? Pick up a few tips on this tricky situation from property management attorney Harry Heist.* *As always, remember to check with your legal counsel as laws can vary by state or locality!

13:44

Understanding Cash for Keys

NARPM Radio ·

2020/09/28

What makes a property manager and owner shudder? Paying a tenant to leave. But after paying thousands of dollars in legal fees, sometimes it's the best business decision you can make. Someday, you might get stuck with a "professional tenant" who knows the law almost as well as an attorney. Find out how to deal with it in this podcast featuring property management attorney Harry Heist. As always, check with your own legal counsel as laws vary from localities and states.

18:54

How to Use Online Reviews to Drive Traffic to Your...

NARPM Radio ·

2020/09/21

Need a unique tool to get your business in front of clients? Google and Facebook reviews are huge today, and you can use these to make your company stand out online. Drive hundreds, even thousands of reviews, on your company to Google and other relevant sites with NARPM’s newest member discount through Podium. It’s actually easier than you might think, and very affordable to build your online presence and positive reviews. Check out how it works on this week’s NARPM®Radio podcast series, available

10:50

What Can A Virtual Assistant Do For You?

NARPM Radio ·

2020/09/09

A conversation with Anne Lackey answers your questions about what role a virtual assistant can play in the life of a property manager. What's the difference between a remote employee and an in-house employee? Where are virtual assistants located? What tasks can they help you with? Answers to these questions and more in this informal conversation with NARPM.

05:38

NARPM®Radio: Tenant is Gone; Money is Still Owed....

NARPM Radio ·

2020/08/28

NARPM®Radio: Tenant is Gone; Money is Still Owed. What To Do? The lease is up, tenant is gone, but money is still owed. When this happens, sometimes you can get the tenant agree to pay up – but maybe not. Most people want to pay their debts and keep their credit clean, but what can you do to make sure they pay what’s owed? Find out what “acceleration” means in this situation, and how it works for you in this week’s podcast featuring property management attorney Harry Heist. As always, be sure to

05:42

NARPM® Radio: Decisions, Decisions: New Situations =...

NARPM Radio ·

2020/08/21

NARPM® Radio: Decisions, Decisions: New Situations = Danger Zones Making a decision based on how you FELT it should be handled, or how you KNEW it should be handled... when it’s a new situation, you’re in the danger zone. The tenant dies, the relative wants access – what do you do? The unit has a bad roof and is leaking – do you wait for the adjuster or call a roofer? The tenant complains of mold – do you immediately call an inspector? Decisions like these come up all the time, and mistakes can be

04:24

NARPM®Radio: Work for Rent? What Could Go Wrong?

NARPM Radio ·

2020/08/14

NARPM®Radio: Work for Rent? What Could Go Wrong? Your tenant made a deal; the owner pays for paint and the tenant will paint. Good deal or not? Often tenants will offer to do some sort of work on the premises in exchange for rent, and it might seem like a good idea. However, you might be surprised at what could go wrong when a tenant wants to make improvements on their own. Take a listen to this week’s podcast featuring property management attorney Harry Heist, and don’t forget to subscribe to

05:42

NARPM®Radio: How to Spot “Bad” Owners

NARPM Radio ·

2020/08/09

Have you ever taken on a property management account, and in a couple of weeks asked yourself “what on earth have I gotten myself into?” The most successful property managers are picky, and spend time investigating before they accept an account. If you have twenty bad accounts, you’ll be bogged down in a perpetual mess. So what should you focus on when you’re looking at a potential client? Check out some potential red flags on “bad” owners from property management attorney Harry Heist in this

04:38

NARPM® Radio: Mutual Parting Doesn’t Have to be Painful

NARPM Radio ·

2020/07/31

NARPM® Radio: Mutual Parting Doesn’t Have to be Painful Your owner and tenant part ways prior to the end of the lease. The tenant leaves, but then demands money back that you’re holding. You had assumed the tenant was forfeiting the deposit, but he thought otherwise. What to do in this situation to avoid misunderstandings? Check out a few recommendations from property management attorney Harry Heist in this week’s NARPM®Radio podcast, available on Apple iTunes and Podbean. Subscribe today! *As

13:23

Doing a renovation? Tips on paint and floor coverings...

NARPM Radio ·

2020/07/24

NARPM®Radio: Doing a renovation? Tips on paint and floor coverings – and how to save money! When NARPM members told us they were doing more and more renovation work in the properties they manage, we went to work looking for more ways to save you money. In comes Sherwin-Williams, the nation’s leading provider of installed floorcoverings in residential property management, and of course a well-recognized name in paint. This conversation with Dan Giddens from Sherwin-Williams hones in on how to

05:12

What You Need to Know About Stand-Alone Warranties

NARPM Radio ·

2020/07/17

NARPM®Radio: What You Need to Know About Stand-Alone Warranties Do you know if appliances or other items in your properties are covered under stand-alone warranties? A typical problem is when a manager takes over a new property, and two weeks later the refrigerator dies. You get it repaired, and the owner refuses to pay the bill because the appliance was under a five-year stand-alone warranty. The problem is, you were not aware of that warranty. How do you avoid this happening to you? Florida

05:57

Can Tenant Apply Security Deposit to Last Month's Rent?

NARPM Radio ·

2020/07/07

Your tenant asks you to apply the security deposit to the last month of the lease. Do you have any control over that request? If you say no to it, do you file an eviction? Does the owner have any say over this? There are several potential pitfalls in this scenario; learn more about what could happen in this week’s NARPM Radio podcast featuring property management attorney Harry Heist. As always, check with your attorney on any applicable state or local laws that may apply.

38:42

Property Management Stress & 12 Ways to Deal with It

NARPM Radio ·

2020/06/25

How are you – not your business – but, YOU handling the crisis of the day? The Property Management Coach, Kathleen Richards, talks about how to handle feelings of being overwhelmed and anxious during an uncertain time In this podcast. How can you feel more in control of your life? Boundaries are extremely important in life, and in property management – what are they, and how do you create them? This podcast gives you some great tips and answers to these questions for a more calm business and

26:47

How Do You Survive A Maintenance Cardiac Arrest?

NARPM Radio ·

2020/06/19

How Do You Survive A Maintenance Cardiac Arrest? What is a ‘sudden cardiac arrest’ in property management? According to Brian Birdy, Vice President of Residential Management for PMI, it’s a problem with policy and procedures in your maintenance that strikes without warning but is completely preventable. What are the key things you need to have in place to avoid that ‘sudden disturbance’ in your office? A popular speaker, Brian brings his energy and passion for teaching and motivating others to this

04:11

NARPM Radio: Rules and Regs of Homeowner Associations...

NARPM Radio ·

2020/06/11

NARPM Radio: Rules and Regs of Homeowner Associations Explained Does the property owners association for your client have extensive rules and regulations – and do they apply to renters? It’s an important question to answer before leasing a home. What are the approval processes for a tenant? What about pets? What else do you need to be aware of when it comes to association regulations? Property management attorney Harry Heist takes on these questions and gives you some important tips in this podcast

13:55

Digital platforms now offer more than just e-signatures

NARPM Radio ·

2020/06/04

NARPM® Radio: Digital platforms now offer more than just e-signatures Join NARPM for a conversation with Seth Kelly of BlueInk, an e-signature and digital document platform that's provided free at the base level for NARPM® members. Of the 1,400 members currently using the service, ACH update forms, tenant renewal letters, and management agreements are often used for easily transmitting documents securely and quickly between managers and tenants. But did you know that BlueInk also provides

05:06

Best advice for property managers is one simple thing

NARPM Radio ·

2020/05/28

Best advice for property managers is one simple thing Your unit has a leaking roof. Do you wait for the adjuster or take action immediately? The tenant has an unauthorized occupant. Do you accept his rent payment? An owner dies and his only son asks you to send the money to him; do you send it? Making decisions as a property manager can be tough. Many take action on an issue that’s new to them without getting proper advice. Mistakes can be made and the key is early intervention. Take a minute to

11:52

NARPM Radio: Virtual Inspections in a Virtual World

NARPM Radio ·

2020/05/11

NARPM Radio: Virtual Inspections in a Virtual World How do you conduct a virtual inspection? Nathan Miller, president of Rentec Direct, works with 16,000 property managers in the country, and has a wealth of information on creative tools managers are using to do property inspections. From Facebook Messenger to z-Inspector and many others, these types of inspections are important to do at least once a year. What’s important, and what will it cost? How do you introduce these to your non-tech savvy

45:28

PM Made Easy with Kathleen Richards

NARPM Radio ·

2020/05/06

Ever feel like you don’t have enough time in the day to manage all the paperwork? Join NARPM Radio for a chat with Kathleen Richards of PM Made Easy, which provides a huge range of operational products property management offices need from policy manuals to forms and letters, who should use the products, and more. Kathleen shows new managers how to build a property management team and grow your business, and helps seasoned managers “step out” of the business and let others do the day-to-day work. If

09:17

Is a Once-a-Year Inspection Enough?

NARPM Radio ·

2020/04/30

Can you be held responsible for damage in a property if you inspect less than once a year? What kinds of things can happen in a rental that you could have liability for? Often, the people doing the worst things pay their rent on time and never report a problem. How often should you inspect a property? What happens when you get sued for negligence by an angry owner because you didn't inspect often enough? Florida property management attorney Harry Heist takes on these questions and more in this

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