NARPM Radio

40:49

From Zero Doors to 1,200 Units: A Blueprint for...

NARPM Radio ·

2026/10/07

Oct. 7, 2026Two brothers took their property management company from zero doors to over 1,200 units in just six years and, along the way, built one of the most durable in-house maintenance operations in the industry. In this episode, Pete talks with the Shannon Property Management co-founders about how they split their maintenance team into three distinct roles: ticket technicians, 1099 make-ready crews, and independent estimators, and why keeping the estimator out of the make-ready team (with no

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37:53

How to Survive Losing Your Biggest Client (And Come...

NARPM Radio ·

2026/09/30

Sept. 30, 2026When Northpoint Asset Management lost 1,500 doors overnight in a major institutional consolidation, CEO Dan French had to rebuild fast. In this episode, Dan joins host Pete Neubig to unpack what really happened when a large capital partner consolidated its portfolio onto a single property manager, the SFR churn rates operators rarely admit to publicly, and how a deliberate client-pruning strategy turned a painful loss into a leaner, more resilient business. Dan shares the leadership

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36:53

Building a Property Management Company Worth Owning

NARPM Radio ·

2026/09/23

Sept. 23, 2026In this episode, host Pete Neubig sits down with Chapin Hemphill, a two-time property management entrepreneur who left a corporate leadership role, built a 132-door firm from the ground up using remote staff and automation, and successfully exited it, only to start over again in a new state. The conversation covers what it actually takes to build a property management company that's valuable enough to sell, the books and frameworks that shaped that thinking, and how AI is now changing

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37:50

The Filing Habit That Cut One Firm's Eviction Rate by...

NARPM Radio ·

2026/09/16

Sept. 16, 2026Eviction law is moving fast, and the property managers who don't keep pace are paying for it. In this episode of NARPM Radio, host Pete Neubig talks with the eviction attorneys of Loebsack & Brownlee - Chris Loebsack, Hans Dara and Jared Schmidt - about the current state of evictions across the Southeast. The conversation covers how to vet applicants against increasingly sophisticated fraud, the case for pursuing lease-violation evictions rather than waiting on non-payment, and

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39:04

The Fee Increase Formula: How to Raise Prices Without...

NARPM Radio ·

2026/09/09

Sept. 9, 2026Jeff and Jerry Hornberger scaled the Hornberger Group to nearly 700 units in three years, making almost every mistake along the way. In this episode of NARPM Radio, they break down the real cost of growing too fast, the decision to let go of a longtime client to protect their team, and how they finally got past their fear of raising fees, rolling out a new PMA that grew revenue by over 40% while losing just two clients. This is a candid, numbers-driven look at what it actually takes to

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36:00

Relationships Over Referral Fees: The Growth Strategy...

NARPM Radio ·

2026/09/02

Sept. 2, 2026 Kyle Frederickson, co-founder of Keyrenter Boise, shares how his property management company added 36 new doors in a single month without spending a dollar on paid leads. He breaks down how he built a referral network from scratch after moving to a new city with zero connections, why "less is more" beats casting a wide net with brokerages, and the simple habit (actually answering the phone) that keeps referral relationships compounding for years. The conversation also gets into the

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39:43

Right People, Right Seats: A Property Management...

NARPM Radio ·

2026/08/26

Aug. 26, 2026A year ago, Rob Kazen was burnt out, buried in day-to-day operations, and unknowingly holding his own company back. In this episode, the Broker/CEO of First Choice Property Management joins host Pete Neubig to share how promoting the right person into the right seat, paired with a shift from portfolio-based to pod structure, new AI tools, and real accountability metrics, transformed both his business and his role within it. It's a candid look at what it actually takes to move from

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35:49

From Tribal Knowledge to Process Culture: How to...

NARPM Radio ·

2026/08/19

Aug. 19, 2026Most property management businesses start in what Ben Serven calls the "tribal knowledge" stage, where nothing is documented, and decisions live in people's heads. Pete sits down with Ben, founder and CEO of BlackSheep Global, to break down the four levels of process culture every PM business moves through on the way to sustainable growth, and why belief and documentation alone aren't enough without real accountability. They also cover the door-count threshold where "figuring it out as

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41:02

The $10, $100, $1,000 Rule: How Tony Cline Helps...

NARPM Radio ·

2026/08/12

Aug. 12, 2026Every hour you spend on your business has a price tag. Are you working $10-an-hour jobs when you should be working $1,000-an-hour ones? In this episode, host Pete Neubig talks with Tony Cline, founder of Onyx Property Management Coaching, about his popular framework for identifying which tasks to delegate and which deserve your full attention. Tony also shares how lessons from ultra-marathon training — community, coaching, and metrics-driven commitment — apply directly to scaling a

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31:12

One Language, One Standard: How NARPM®'s Trust...

NARPM Radio ·

2026/08/05

Aug. 5, 2026Property management has long struggled with a basic problem: no two companies calculate their numbers the same way. In this episode, host Pete Neubig sits down with Brad Johnson, CEO of ProfitCoach, and Wolfgang Croskey, owner of Croskey Real Estate and co-founder of Crane, to unpack how the NARPM® Corporate and Trust Accounting Standards are solving that problem for good. Brad and Wolfgang walk through the origin of the corporate accounting standards back in 2018; why granular,

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38:35

What HUD's Changes Mean for ESAs and Assistance Animals

NARPM Radio ·

2026/07/29

July 29, 2026HUD is signaling potential changes to how Emotional Support Animals (ESAs) are recognized, and property managers need to be prepared. In this episode, host Pete Neubig sits down with PetScreening Founder and CEO John R. Bradford III to break down what HUD's proposed changes could mean for ESAs and assistance animals, how federal and state rules interact, and what property managers should be doing today while the new guidance takes shape.

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33:13

How Better Listing Media Helps Property Managers...

NARPM Radio ·

2026/07/22

July 22, 2026Professional listing media does more than make a property look good; it can help you lease faster, reduce vacancy days, and strengthen your company's brand. In this episode of NARPM Radio, host Pete Neubig sits down with Kori Covrigaru, CEO of PlanOmatic, to discuss the data behind professional photography, 3D tours, floor plans, AI virtual staging, and the technology that's helping property managers streamline the leasing process while creating a better experience for both renters and

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23:51

How to Finance the Next Stage of Your Property...

NARPM Radio ·

2026/07/15

July 15, 2026 In this episode of NARPM Radio, host Pete Neubig sits down with Jordan Coleman, Loan Officer at Live Oak Bank, to explore how financing can help property management companies grow. They discuss refinancing debt to improve cash flow, funding hiring and marketing initiatives, and financing acquisitions. Jordan also shares what lenders look for, common acquisition mistakes, and practical advice for property managers preparing for their next stage of growth.

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44:00

The AI Playbook for Property Managers: Where to Start...

NARPM Radio ·

2026/07/08

July 8, 2026 Artificial intelligence is changing property management, but where should you start? In this episode of NARPM Radio, host Pete Neubig sits down with Lindsay Liu, Co-Founder and CEO of Super, to discuss how property managers can use AI to improve responsiveness, reduce repetitive work, and create more efficient operations. Lindsay shares a practical approach to AI adoption, the importance of SOPs and processes, and what property management teams can expect as AI continues to reshape the

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38:20

Accountability Without Micromanagement: Building...

NARPM Radio ·

2026/07/01

July 1, 2026 In this episode of the NARPM Podcast, host Pete Neubig sits down with property management coach and industry thought leader Jo-Anne Oliveri to discuss what separates high-performing property management companies from the rest. From accountability and KPIs to workflows, technology, and team management, Jo-Anne shares practical strategies for building a culture of performance without falling into the trap of micromanagement. Whether you're leading a small team or scaling a growing

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37:18

Sell It, Scale It, or Hire a CEO?

NARPM Radio ·

2026/06/24

June 25, 2026 Should you sell your property management company, scale it further, or hire a CEO to run it? Host Pete Neubig welcomes Deb Newell, owner of Real-Time Consulting and founder of PMX Marketplace, for a conversation about company valuations, acquisitions, exit planning, and the factors that drive business value. Whether you're preparing for growth or considering your next chapter, this episode will help you better understand your options.

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39:01

The Operator Era: Why Property Management Performance...

NARPM Radio ·

2026/06/17

June 17, 2026In this episode of NARPM Radio, host Pete Neubig sits down with Ryan Killian, President of RENU Property Management, to discuss why the industry has entered what he calls the "operator era." Ryan shares lessons learned from scaling some of the largest single-family rental portfolios in the country, including the importance of data-driven decision-making, operational efficiency, centralization, and decision velocity. They explore how property managers can improve performance, reduce

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34:49

What Most Property Managers Are Underestimating Right...

NARPM Radio ·

2026/06/10

June 10, 2026 Property management is changing fast. In this episode, host Pete Neubig sits down with Steve Hart, Co-Founder and CEO of PMI, to discuss the major trends reshaping the industry, from AI and emerging technology to industry consolidation and scalable growth systems. Steve shares why community, standardized processes, and operational support are becoming increasingly important for property managers looking to grow beyond the day-to-day and build lasting businesses. Whether you're an

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29:06

Beyond the Hype: How AI is Actually Transforming...

NARPM Radio ·

2026/06/03

June 3, 2026In this episode of the NARPM podcast, host Pete Neubig sits with David Bitton, co-founder of DoorLoop, to explore the tangible ways artificial intelligence (AI) is reshaping the property management industry. Moving past the initial hype, Bitton discusses how property managers can leverage tools like Claude, Jace.ai, and DoorLoop’s integrated AI assistant to automate up to 80% of tenant communications and maintenance troubleshooting. The conversation provides a roadmap for professionals

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35:05

From 90-Hour Weeks to Strategic Leadership

NARPM Radio ·

2026/05/27

May 27, 2026 As a property manager, it’s easy to get trapped in the day-to-day grind. In this episode, Chilon Anderson, CEO and Co-Founder of Above All Property Management, shares how she went from working 90-hour weeks and wearing every hat in her business to stepping into true strategic leadership. She and host Pete Neubig discuss building the right team, learning to let go, creating real business capacity, and why growth isn’t just about more doors — it’s about more freedom.

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