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PODCAST

Omni Talk Retail

Omni Talk Retail

Omni Talk Retail provides news, analysis, and commentary on the latest trends and issues in the retail industry. It covers a wide range of topics related to retail, including e-commerce, technology, marketing, and consumer behavior. The podcast regularly features industry experts, Chris Walton and Anne Mezzenga, as well as retail thought leaders who all share their insights and perspectives on the latest developments in retail. This podcast uses the following third-party services for analysis:

business management

All Episodes

09:59

Macy’s Private Brand Strategy for a Multi...

Omni Talk Retail ·

2026/01/13

In this Omni Talk Retail episode, recorded live from NRF 2026 in New York, Emily Erusha-Hilleque, SVP of Private Brands at Macy’s and an OmniStar of 2025, joins Anne Mezzenga and Chris Walton to discuss how private brands are becoming a core growth driver for modern retailers.Emily shares how Macy’s is evolving its private brand portfolio to meet the needs of a multi generational, value conscious customer while delivering inspiration, quality, and relevance at scale. From filling white space across

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18:57

How Instacart Is Using Physical AI to Rebuild the...

Omni Talk Retail ·

2026/01/13

In this Omni Talk Retail episode, recorded live from NRF 2026 at the Vusion booth, David McIntosh, Chief Connected Stores Officer at Instacart, joins Anne Mezzenga and Chris Walton to break down how physical AI, smart carts, and connected store platforms are reshaping retail operations and customer relationships in 2026.As retailer boards demand real AI strategies, Instacart is positioning connected stores as a long-term competitive advantage. David explains how solutions like Caper smart carts,

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10:26

Sam’s Club’s Julie Barber On Agentic AI, Surprise &...

Omni Talk Retail ·

2026/01/13

In this Omni Talk Retail episode, recorded live from NRF 2026 at the Vusion booth, Julie Barber, EVP and Chief Merchant at Sam’s Club, joins Anne Mezzenga and Chris Walton to explain how merchandising, data, and agentic AI are reshaping assortment strategy, fresh food execution, and member value in 2026.With more than 20 years at Walmart Inc. and deep experience across grocery, health, general merchandise, and services, Julie shares how Sam’s Club is balancing intentional, value-driven shopping with

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07:07

Sam’s Club’s Scan & Go Hits Nearly 40% Adoption and...

Omni Talk Retail ·

2026/01/13

In this Omni Talk Retail episode, recorded live from NRF 2026 at Vusion’s booth, Todd Garner, Chief Product Officer at Sam’s Club, joins Anne Mezzenga and Chris Walton to share how Scan & Go has become a defining pillar of the Sam’s Club member experience and what’s coming next as agentic AI reshapes shopping.With Scan & Go now approaching 40% member adoption and nearing its 10-year anniversary, Sam’s Club is using its limited SKU, membership-based model to reduce friction, shorten the

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17:54

Vusion & Microsoft On Why Connected Stores Are...

Omni Talk Retail ·

2026/01/13

In this Omni Talk Retail episode, recorded live from NRF 2026 at Vusion's booth, Jim Norred, Chief Commercial Officer (CCO) at Vusion, and Gina Ayala Claxton, CVP of U.S. Retail & Consumer Goods at Microsoft, join Anne Mezzenga and Chris Walton to explain why connected stores are quickly becoming a P&L priority for retailers in 2026.As margin pressure, labor constraints, and ecommerce fulfillment demands intensify, retailers are being forced to connect store infrastructure, data, and AI to

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12:18

Detect and Connect: How Vusion & Qualcomm Enable...

Omni Talk Retail ·

2026/01/12

In this Omni Talk Retail episode, recorded live from NRF 2026 in the Vusion podcast studio, Mark Propes from Vusion and Art Miller from Qualcomm reveal how their partnership is enabling "detect and connect" capabilities that transform physical retail into personalized experiences, and why retailers still testing need to operationalize now before the gap becomes permanent. From edge computing that processes 4K video locally instead of streaming to the cloud, to closed-loop attribution tracking

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21:18

Neelima Sharma & Joe Cano Explain How Lowe’s Is...

Omni Talk Retail ·

2026/01/12

Neelima Sharma, SVP of Ecommerce and Omnichannel Product & Technology, and Joe Cano, SVP of Digital at Lowe’s, join Omni Talk Retail live from NRF 2026 to unpack how the retailer is personalizing the home improvement journey across digital and physical channels.Recorded live from Vusion's Podcast Studio at NRF 2026, this conversation explores how Lowe’s “digital twins” partner across technology and strategy to meet customers wherever their shopping journey begins.This interview covers:• How

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03:48

Ulta SVP Josh Friedman On The Recent Success Of Its...

Omni Talk Retail ·

2026/01/12

In this 5 Insightful Minutes episode, recorded live from NRF 2026 at the Vusion podcast studio, Josh Friedman, SVP of Digital and E-Commerce at Ulta Beauty, reveals how the company's invite-only marketplace strategy is delivering results that exceed expectations, and why they're already graduating digital sellers into brick-and-mortar stores. From the "digital mezzanine" concept that extends beyond traditional beauty categories to in-store returns for all marketplace items, Josh breaks down how Ulta

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11:30

Walmart's 270+ Store Drone Expansion & Why Everyone...

Omni Talk Retail ·

2026/01/12

In this Omni Talk Retail episode, recorded live from NRF 2026 in the Vusion podcast studio, Greg Cathey, SVP of Digital Fulfillment Transformation at Walmart, reveals how customer demand is driving the company's massive drone delivery expansion to 270+ stores coast-to-coast and why everyone, not just one demographic, is using the service. From dynamic delivery windows (25-45 minutes instead of static promises) to surprising use cases like fur baby treats and birthday party surprise-and-delight

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12:45

Home Depot CIO On New Google AI Partnership & Why...

Omni Talk Retail ·

2026/01/12

In this Omni Talk Retail episode, recorded live from NRF 2026 in the Vusion Podcast studio, Angie Brown, Chief Information Officer at Home Depot, reveals how 27 years with one company positions her to witness retail's transformation from mobile to e-commerce to AI and why waiting on agentic commerce is not an option. From announcing an expanded Google partnership with Gemini rollout to piloting Magic Apron agents in physical stores, Angie breaks down how AI is solving problems Home Depot couldn't

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10:21

Quorso & Vusion On Why Retailers Risk Creating a...

Omni Talk Retail ·

2026/01/12

In this Omni Talk Retail episode recorded live from NRF in the Vusion podcast studio, Mark Propes, Chief Business Development Officer at Vusion, and Julian Mills, CEO of Quorso, break down what the connected store actually means beyond the buzzwords and why 2026 is the year retailers risk creating a permanent gap if they don't operationalize this technology. From digitizing the shelf as a data platform to intelligent task management that tells associates exactly what to do at 9 AM Monday morning,

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14:13

FairPrice's Store of Tomorrow: 80% Bigger Baskets &...

Omni Talk Retail ·

2026/01/12

In this Omni Talk Retail episode, Vipul Chawla, CEO of Singapore's FairPrice Group, reveals how their "Store of Tomorrow" has eliminated four critical friction points and delivered jaw-dropping results. From smart shopping trolleys that auto-generate your list to Vision AI that learns unusual patterns without programming, Vipul breaks down how omnichannel retail innovation drives an 70-80% increase in basket size and 82% self-checkout adoption. He shares insights on frictionless experiences,

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09:28

NRF's Matthew Shay On Consumer Resilience, AI & His...

Omni Talk Retail ·

2026/01/12

In this Omni Talk Retail episode, Matthew Shay, President and CEO of the National Retail Federation, joins us live from NRF's Big Show from the Vusion podcast studio to break down what's really happening in retail right now. From consumer resilience to affordability pressures, Matt reveals the dual forces shaping 2025's surprisingly strong performance and what that means for 2026. He shares exclusive insights on holiday season results, policy challenges retailers navigated, and why AI is becoming

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07:16

Lightning Round: LEGO Smart Bricks, Toxic Mom Groups...

Omni Talk Retail ·

2026/01/10

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, features Chris and Anne closing out the show with rapid-fire takes on the lighter (and weirder) side of retail and culture. The conversation jumps from LEGO’s smart brick ambitions to the rise of toxic mom groups online, plus the internet’s obsession with five-gallon popcorn buckets.Chris and Anne also weigh in on whether the Stranger Things finale

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04:18

Inside Schnucks’ Approach to Stopping Gift Card Fraud...

Omni Talk Retail ·

2026/01/10

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, dives into Schnucks’ reported 100% success rate stopping gift card fraud using Digimarc technology. Chris and Anne explain why gift card fraud is exploding, why this solution actually works, and what other retailers can learn from Schnucks’ approach. ⏩ Watch the full episode here.#GiftCardFraud #RetailSecurity #Digimarc #Schnucks #RetailTech

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04:58

Why Save Mart Is Adding Amazon Returns Kiosks | Fast...

Omni Talk Retail ·

2026/01/10

This Omni Talk Retail Fast Five segment, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, looks at Save Mart’s rollout of Amazon Returns kiosks across more than 140 stores. Chris and Anne discuss what returns-as-traffic really means for grocers, whether this partnership helps or hurts store economics, and how physical retail keeps getting pulled deeper into Amazon’s ecosystem. ⏩ Watch the full episode here.#SaveMart #AmazonReturns

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05:15

Amazon’s Alexa+ Pushes Deeper Into Grocery Shopping |...

Omni Talk Retail ·

2026/01/10

In this segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, the team unpacks Amazon’s integration of instant meal shopping into browser-based Alexa+. Chris and Anne debate whether this is true convenience or just more friction hiding behind AI, and what it signals about Amazon’s long-term grocery and agentic commerce ambitions. ⏩ Watch the full episode here.#Amazon #AlexaPlus #AIShopping #MealPlanning

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05:52

Kroger Launches New SNAP Discount Program | Fast Five...

Omni Talk Retail ·

2026/01/10

This clip from the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, explores Kroger’s new discount initiative for SNAP recipients. Chris and Anne discuss why affordability strategies matter more than ever, how grocers are approaching value differently, and whether programs like this can drive both loyalty and impact at scale. ⏩ Watch the full episode here.#Kroger #SNAP #GroceryRetail #RetailStrategy #FoodAccess

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07:18

Instacart Shuts Down AI Pricing Tests After Consumer...

Omni Talk Retail ·

2026/01/10

This segment of the Omni Talk Retail Fast Five, sponsored by the A&M Consumer and Retail Group, Mirakl, Ocampo Capital, Infios, Quorso, and Veloq, breaks down Instacart’s decision to shut down its AI-driven pricing tests after consumer backlash. Chris and Anne dig into why pricing transparency still matters, how quickly trust can erode, and what this means for AI-powered pricing across grocery and retail. A sharp conversation on where experimentation crosses the line. ⏩ Watch the full episode

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09:00

How Rohlik Group Achieves Profitability In Online...

Omni Talk Retail ·

2026/01/09

In this 5 Insightful Minutes episode, Richard McKenzie, Chief Executive Officer at Veloq (a division of the Rohlik Group), joins Omni Talk to reveal how they've cracked the code on profitable online grocery delivery. From achieving 30% annual growth to maintaining an 88 NPS score, Richard breaks down how Rohlik delivers full-basket grocery in 3 hours profitably, why their automation approach succeeds where others have failed, and how building technology "customer backwards" creates operational

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