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PODCAST

Experience Leadership - The Small Business Podcast

Each week we bring you, the small business owner, independent operator and entrepreneur, contentto help you work ON your business, not just IN your business.

business entrepreneurship

All Episodes

46:46

The Post_Covid Customer with Marc Gordon

Experience Leadership - The Small Business Podcast ·

2022/04/04

Catering to the Post-Covid Customers' New Needs with Marc Gordon Even though pandemic mandates and restrictions have been lifted in most jurisdictions, some of your customers may be wary of doing business with you, especially if you are not an essential service. How can we attract customers back while alleviating fears and building trust? 🛎 In this episode Customer Experience Expert Marc Gordon joins Marc Haine to discuss what businesses can do in this new era to attract, engage and retain their

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20:05

How to Market Your Business: The Problem with...

Experience Leadership - The Small Business Podcast ·

2022/03/16

"Build it and they will come" is the Biggest Lie with Marc Haine To attract your ideal customer you need a strategy to overcome the 4 categories of prospects.... the people who you don't know exist. 🛎 In this episode Your host, Marc Haine, will uncover the 4 types of prospects you have in your business, and what you need to do to help them evolve into your paying customers. If you are an event planner or know of someone who could use Marc's message, please endorse and share this

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42:06

Guiding Your Teams to Promote Your Business with...

Experience Leadership - The Small Business Podcast ·

2022/03/14

Leveraging Social Leadership to Build Trust and Build Engagement with Andrea T. Edwards If we learned anything during the pandemic, it's that "Normal" is a setting on a dryer. We've been adjusting, reinventing and pivoting for two years–Now our customers are demanding more... They need to trust the people they do business with. 🛎 In this episode The Digital Conversationalist, Andrea T. Edwards will uncover some key strategies to empower your team to delight and enthrall your customers, leveraging

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38:12

How to Use a Growth Mindset to Lead Your People with...

Experience Leadership - The Small Business Podcast ·

2022/02/21

Getting People Past the Barriers to Growth with Rick Denley It's no secret that we've seen unprecedented levels of change. For two years, business leaders have had to reinvent, pivot, and reestablish not only their business and business models, but they've also had to learn new skills and develop new capacities. 🛎 In this episode Leadership Expert, Rick Denley will discuss what leaders need to do to adapt to the changing leadership landscape, leveraging technology, generational diversity and the

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23:04

Using the 8 Magical Steps to Uncover and...

Experience Leadership - The Small Business Podcast ·

2022/02/14

Uncover and Deal with the Root Cause of Any Issue with Marc Haine All too often Managers and business operators don't dig deep enough into problems. 🛎. In this episode Customer Experience Expert, Marc Haine will uncover the 8 Steps to effectively and strategically deal with virtually any issue. ----more---- About Your Host, Marc Haine Need to brainstorm aspects of your business? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online

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42:25

Elevate Your Business and Personal Brand Presence...

Experience Leadership - The Small Business Podcast ·

2022/01/31

You are your brand. What does that say about your business? with Suzanne Tulien Small businesses can struggle with defining their brand. But from the get-go, your brand is defined the minute you are involved. 🛎 In this episode Brand Clarity Expert, Suzanne Tulien takes us behind the scenes and pulls back the curtain on how your personal brand defines your business, how you can leverage your uniqueness to differentiate yourself in your market. ABOUT SUZANNE Like you, Brand Clarity Expert,

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41:23

How to Boost Awareness to Create the Positivity Your...

Experience Leadership - The Small Business Podcast ·

2022/01/17

Embracing Personal Mental Fitness with Suzanne Taylor-King Miscommunication, conflict, bad feelings. Normal, natural occurrences that happen every day. But left unchecked, these situations escalate to create toxic work environments. 🛎 In this episode: Mental Performance Coach, Suzanne Taylor-King breaks down the skills leaders need to recognize, diagnose and tackle the root causes of today's reactionary leaders. ABOUT SUZANNE Suzanne has condensed 35 years of experience/study in exercise,

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42:47

3 Core Strategies for an Emotionally Balanced and...

Experience Leadership - The Small Business Podcast ·

2022/01/10

Keeping an Emotionally Balanced and Happy Workplace with Vivian Cobb Leaders typically think of empathy, resilience, kindness, communication, and other so-called touchy-feely skills as the soft competencies that are not always a high priority in the management scheme of things. As companies struggle in a climate of high turnover, employee burn-out, and retaining top talent, softer skills awareness is an increasing strategy to creating happier teams and healthier workplace cultures. 🛎 In this

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28:44

Effective Leadership Fundamentals for Your Remote and...

Experience Leadership - The Small Business Podcast ·

2022/01/03

How to Effectively Lead Your Remote and Hybrid Work Team with Marc Haine Leading was tough before the pandemic. Now with teams working from home and working in place, COVID-19 is challenging every aspect of our leadership competency. 🛎. In this episode Marc shares some strategies to help leaders navigate the challenges ahead. Do you belong to an association, or know someone that belongs to an association that could use Marc's message in an upcoming event? Reach out to Marc at

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46:18

How to Create Freedom on the Job by Reckoning with...

Experience Leadership - The Small Business Podcast ·

2021/12/30

Grow Your Business, Not Your Stress with Tildet Varon Trees need wind and foul weather to grow big and strong. Adversity challenges us to grow, learn and adapt. But When is it too much? 🛎. In this episode Inner Mastery Specialist and Stress Mastery Educator, Tildet Varon uncovers how we can add a lens to stress, to see it differently and identify the warning signs before the bow breaks. ABOUT TILDET Tildet, an inspirational speaker and business coach, is fiercely committed to guiding leaders and

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23:26

Knowing Your Customers will Get them Excited to do...

Experience Leadership - The Small Business Podcast ·

2021/12/27

Getting to Know Your Customers Deeply with Marc Haine The more you know about your customers, the better you can serve them, engage them and excite them. We think we know our customers. We think we know what they want, and what they need. After all, they are our customers. So why do they leave? Why do you see them at your competition? Is it because of price? 🛎 In this episode Marc uncovers some shocking statistics about what we know (and don't know) about our clients. He discusses what Customer

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42:41

How to Use the Best Life Insurance Fundamentals to...

Experience Leadership - The Small Business Podcast ·

2021/12/16

How to Use Financial Tools to Attract, Engage and Retain Employees - It's All in the Numbers with Sarry Ibrahim Labour cost is so high..... between the wages, existing benefits and the actual cost of recruitment, hiring and lost productivity of labour turnover, what can operators do to attract and retain their best people 🛎 In this episode Financial Guru, Sarry Ibrahim talks about how to leverage financial products to help you and your staff in the long term. ABOUT SARRY Sarry Ibrahim is: A

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39:06

Using Servant Leadership to Become a Better Manager...

Experience Leadership - The Small Business Podcast ·

2021/12/13

The Importance of Developing Your Leadership Skills with Michael Tanner Being a leader is tough, but learning how to become a better manager is the best way to uncover how to become more effective. There's an old adage, that what gets measured, matters. Leadership effectiveness is no different. After all, how, as a leader do you know how well you're doing? 🛎 In this episode Leadership Coach, Michael Tanner, will take us through ways that we can measure leadership effectiveness and identify ways to

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43:06

How to Build Great Teams with Tony Martignetti

Experience Leadership - The Small Business Podcast ·

2021/12/09

Building High-Performing Teams with Tony Martignetti You're probably just as sick of hearing about the outfall of COVID-19 on our businesses and teams. But the reality is, we have been changed forever, 🛎 In this episode The mountain sherpa for game-changing leaders, Tony Martignetti, will peel back how even today, we can build high-performing teams that can help us navigate these challenging times. ABOUT TONY Tony Martignetti is a trusted advisor, entrepreneur, idea generator, and people connector

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28:31

Effective Interviewing Techniques with Marc Haine

Experience Leadership - The Small Business Podcast ·

2021/12/06

Interviewing Your Best New Employees with Marc Haine It is so hard to find and keep great people. National statistics claim that the cost to replace an employee is 300% of their annual wage in recruitment costs, lost productivity, training, customer satisfaction.... the list is long. 🛎 In this episode Marc reveals the secret to effective interviewing so you get the right people, in the right position, doing the right things. ----more---- About Your Host, Marc Haine Need to brainstorm aspects of

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48:31

How to Get the Best From Your Team with Rick Lozano

Experience Leadership - The Small Business Podcast ·

2021/11/29

Getting the Best From Your Team with Rick Lozano Across the globe, people are reevaluating and renegotiating where, when, and how work gets done. And all too often, we are leaving talent underutilized and on the table, losing key people in the process and losing billions of dollars by focusing on the wrong work. 🛎 In this episode Author, speaker and consultant, Rick Lozano uncovers the muck that is getting in the way of people doing their best work. He touches on how to unlock the talent on your

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51:22

How to Communicate More Powerfully in Business with...

Experience Leadership - The Small Business Podcast ·

2021/11/25

Leading Through Powerful Communication with Brett Lavender Personnel management is challenging because you’re dealing with a variety of types of people, all with different backgrounds and life experiences, with different ways of communicating. This includes empowering people who are not working up to expectations as well as superstars who may have larger egos. 🛎 In this episode Communication Expert Brett Lavender gives us some tools for our communication tool belt to help us lead more powerfully

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48:31

Being Intentional With Diversity, Equity and...

Experience Leadership - The Small Business Podcast ·

2021/11/22

Creating the space for everyone to thrive with Kelly Beattie Sometimes the challenge is not attracting diverse and qualified workers. Making that decision is easy.... The problem is keeping them. 🛎 In this episode Expert DEI trainer and consultant Kelly Beattie talks about what it takes to create a safe space that sets a solid foundation for the true meaning and intention of Diversity, Equality and Inclusion. ABOUT BEATTIE Kelly Beattie is the President at FirstStar Consulting Group and an expert

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44:55

Turning Over Your Top Jobs with Jane Halford

Experience Leadership - The Small Business Podcast ·

2021/11/18

Planning Your CEO's Transition with Jane Halford Turning over the top job in your organization can be a costly, challenging time. And when 40% of new CEOs "fail" within their first 18 months, can your business really afford the cost? 🛎 In this episode Consultant, Jane Halford takes us behind the scenes with tips, tricks and techniques to plan and drive a successful leadership transition. ABOUT JANE Jane is driven to help organizations and leaders achieve their goals. By leveraging her experience

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44:52

Do You Know the True Value of Your Business? with...

Experience Leadership - The Small Business Podcast ·

2021/11/15

How to Increase the Value of Your Business with John Mill It's scary to think that only 98% of businesses owners KNOW the value of their company. 🛎 In this episode Mindset and Intelligent Work Coach, John Mill talks to us about what it takes to know only understand what business valuation is, but also how to increase the value of your business by ten times, building the value is a sustainable and systematic way. ABOUT JOHN John Mill is a Mindset Coach at Intelligent Work. His vision is: "10x-ing

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262 results

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