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PODCAST

Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

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All Episodes

21:47

From Jabba to Jedi: Elevating Sales with Modern...

Dealer Talk With Jen Suzuki ·

2024/03/01

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! The dynamic sales expert, Steve Roessler with Drive Centric is slaying the sales game with his modern and fun sales tactics focused on what he terms "conversational commerce." Reflecting on the seismic shift in the sales landscape, Steve discusses the transition from the stagnant 2023 vibes, reminiscent of waiting for opportunities like Jabba the Hutt, to the proactive and engaging approach required in 2024 -

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20:24

NADA SHOW Live Series | Modern Leadership Practices...

Dealer Talk With Jen Suzuki ·

2024/02/29

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! This is a thought-provoking episode! Meet Kayla Kody, an esteemed industry leader in automotive who oversees three thriving dealerships in Virginia. Through Kayla's highly modern and outside the box decision making, we delve into the transformative power of cultivating a culture that fosters employee retention and long-term success! Kayla candidly shares her journey of navigating the challenges of high turnover

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13:26

NADA Show Live Series: Best Strategies in Fixed Op's...

Dealer Talk With Jen Suzuki ·

2024/02/29

Welcome to a special series where I interview industry leaders LIVE during the NADA Show! Mitch Kudler, is the Vice President of Fixed Operations with Price Simms Family Dealerships that includes 14 prominent dealerships in California. Not only is Mitch a respected colleague in the automotive industry, but he's also a longtime friend whom I deeply admire. In this insightful interview, Mitch shares the best strategies in fixed operations, focusing on mastering the basics to provide exceptional

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13:00

NADA SHOW Live Series on stage with Alex Karpyza on...

Dealer Talk With Jen Suzuki ·

2024/02/27

Join Alex Karpyza, a seasoned expert in AI & machine learning for over a decade! I ask him to sneak away from the convention to break down AI and machine learning for dealers inventory into simpler terms for us. He makes it sound so simple when he touches on how AI simplifies complex data to understand the past and predict the future, considering various factors such as demand, market trends, environmental influences, and economic changes. Learn how AI recommendations can revolutionize inventory

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01:02:22

Unveiling the Entrepreneurial Journey with Mike Lane:...

Dealer Talk With Jen Suzuki ·

2024/02/21

As a colleague in the biz, I watched Mike and his partners go from working out of a house to building a wildly successful company! I invite you to listen to Mike Lane, the visionary co-founder of Dealer.com, a trailblazing company that soared to success with a staggering $1 billion cash exit and his remarkable entrepreneurial journey! In this exclusive interview, he generously shares his invaluable insights on leadership, values, resilience, and innovation that propelled him to the pinnacles of

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25:33

Save Hours Leveraging ChatGPT in Your Service & Sales...

Dealer Talk With Jen Suzuki ·

2024/02/13

I use ChatGPT everyday in my sales process and I use it in dealerships with both Service & Sales teams. I save hours by leveraging this tool to come up with human like responses on tons of topics. There are ways to use this tool more effectively and I share some scenario's along with my journey in discovering how to best use this thing! Product knowledge, service jobs, handling objections, follow up texts and emails, engaging questions...actually....endless topics! No more basic messages! You

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34:10

Empowering Dealership Professionals: Financial...

Dealer Talk With Jen Suzuki ·

2024/02/08

Diving into the world of financial empowerment for dealership professionals. In this special episode, I sit down with Robert Bacharach, RB Wealth, a seasoned expert in financial planning and a Chartered Retirement Planning Counselor, who has a unique perspective as a former car salesperson who once struggled with the uncertainties of commission-based income. Rob Bacharach, Financial Planner CERTIFIED FINANCIAL PLANNER™ RB Wealth, President Ph: (704) 727-7129 Email: rob.bacharach@wealthrb.com

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43:32

Unveiling the Sales Team Training Secrets of a Top...

Dealer Talk With Jen Suzuki ·

2024/02/01

Gabe and JP are two top sales managers at a top 5 Kia dealership! Not that long ago before Raul Gomila took over as GM this store wasn’t even ranking amongst Kia peers. Within 1.5 years leadership changed the culture and sales process strategy. Everything became about guest experience and smashing it! I got the opportunity to be a partner in their success. I have trained with them since the start of 2020. Watching them rise up gives me all the proud feels! Even selling over 500 cars a month

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38:30

CEO Insights: How Machine Learning Revolutionizes...

Dealer Talk With Jen Suzuki ·

2024/01/30

This is not AI that everyone is saying they have in their product. Machine learning is much more intricate than many know about! It's far more robust and uses pattern recognition, data-driven decision making and iterative improvement when given a set of data to recognize and compute. Ask ChatGPT, what is machine learning! Machine learning is revolutionary yet Len Short, CEO & Founder of LotLinx has been leveraging it for years to help dealers make on-point inventory decisions that increase

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18:49

My Internet Sales Process Converts! | Learn how to...

Dealer Talk With Jen Suzuki ·

2024/01/25

You wanna master internet calls? Here's my guide for BDC and Salespeople to help you gain new processes and approaches to initiatate convo's and move them forward to conversions! In this episode, I go deep into the world of internet lead handling, a crucial aspect of modern sales and business development. Whether you're a seasoned sales professional or just starting out, understanding how to effectively handle internet leads can make a significant impact on your conversion rates. I crammed

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42:54

Master 📞Call Handling in Dealerships & Safeguard 🏆...

Dealer Talk With Jen Suzuki ·

2024/01/23

In this uplifting episode, we delve into the pivotal world of call monitoring processes with a focus on safeguarding customer loyalty and retention. Join us as we uncover the critical steps necessary to excel in customer service, drive revenue, and fortify client relationships. Get ready to uncover the money-making best practices that leverage call review tools! Our special guest, Robert Manuel, a seasoned expert who has witnessed the inner workings of countless dealerships nationwide, shares

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23:14

Accelerate Your Success Through Goal Planning for Car...

Dealer Talk With Jen Suzuki ·

2024/01/23

This solo episode designed exclusively for hardworking professionals in the car dealership industry is near and dear to me. Achieving next levels year over year is an obsession. I love sharing things that work and this will get you thinking about your game plan. In this episode, I offer a comprehensive step-by-step plan for setting and achieving goals, drawing from my own years of experience and success. This is my personal annual process that has consistently propelled me to new levels of

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40:44

Goals & Proven Sales Tactics for Dealership Growth...

Dealer Talk With Jen Suzuki ·

2024/01/17

We want growth! Many know where they want to go but so many don’t know how to get there. An action plan to support it eliminates the wish and hope and converts into reality! This is what MC (Mary Catherine) @ automotiveMastermind states as we open up this real-real conversation that will inspire Dealers, Managers and Sales Members! Do you have a scoreboard past and present? MC shares her personal experiences and coins the goal focus… “wildly important goals”…try this strategy out! Since we both see

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25:49

Electrifying Sales | Strategies for Selling EV's🚘 in...

Dealer Talk With Jen Suzuki ·

2024/01/11

You ready to explore the strategies that car salespeople can employ to effectively sell more electric vehicles?! Then, let’s goooo! As the automotive industry undergoes a significant shift towards sustainable transportation, it has become increasingly important for sales professionals to understand and promote the benefits of electric vehicles (EVs) with confidence and expertise. I’m diving in on the crucial role of education and awareness in selling EVs, highlighting the cost savings, environmental

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33:23

Tech Revolution Transforms Dealer Transportation:...

Dealer Talk With Jen Suzuki ·

2024/01/08

It’s so incredible to watch a company like Autosled transform a part of the car business that is old and crusty! Business is evolving and tech is here to make things better! The amount of setbacks for dealers when it comes to transportation is insane! Talk about an old and antiquated system! But now, it’s all changed because a car dealer got fed up and started building software to help fellow dealers squash all the inefficiencies that weigh down profits and peoples time! I sit down with two leaders

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35:34

Part 2 - Janine Driver, Mastering Sales and Elevating...

Dealer Talk With Jen Suzuki ·

2024/01/04

Welcome back to Part 2 with Janine Driver! In this episode, I had the pleasure of sitting down with Janine, an internationally recognized body language expert, to discuss the vital role of body language in sales conversations. Janine shares invaluable insights on how understanding and leveraging body language can significantly impact sales professionals' success by fostering trust and building genuine connections. She’s fun to listen and learn from! In this captivating interview, Janine delves into

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01:28:58

Part 1 - Janine Driver, Persuasion & Influence Expert...

Dealer Talk With Jen Suzuki ·

2023/12/27

Janine Driver, Owner Lyin Tamer, President and Lead Instructor of the Body Language Institute, and The Today Show Contributor for 17 years now! She was trained as a lie detection expert for the ATF, FBI, and the CIA and is a New York Times bestselling author (You Say More Than You Think). Now she makes a powerful and incontrovertible declaration: You Can’t Lie to Me. Driver—who is known in professional circles as “the Lyin’ Tamer” and has demonstrated her world-renowned expertise on such programs

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48:11

🔥Tips & Tricks to Using automotiveMastermind | Stay...

Dealer Talk With Jen Suzuki ·

2023/12/20

🎧Tune in to our latest episode as I sit down with MC, the Business Development Manager of automotiveMastermind, a groundbreaking tool transforming the 🚘automotive industry. She gives a quick overview of Mastermind platform, delving into how it's reshaping the way car dealerships engage with their customers. Discover the inspiring journey behind the evolution of this innovative product! During the interview, we delve into the intricacies of prospecting and staying in touch with clients using the

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26:12

Decoding Loyalty vs. Retention in your Dealership...

Dealer Talk With Jen Suzuki ·

2023/12/12

Welcome back everyone! My esteemed guest, Daniel Govaer, General Manager and is the host of ASOTU podcast, The Wheelhouse. In this episode, we dive deep into the world of automotive dealership management with a seasoned industry leader to uncover the crucial distinctions between customer loyalty and retention! Join us as we unravel the misconception that loyalty and retention are synonymous, and explore the pivotal difference: while retention focuses on preventing customers from leaving, loyalty

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44:19

Chris Walsh, President of Reynolds & Reynolds on...

Dealer Talk With Jen Suzuki ·

2023/12/06

Meet Chris Walsh, the President of Reynolds & Reynolds, who has over 37 years with this company! His journey to the top is just one small part of a big conversation on this episode! Join us for an insightful episode as we explore the dynamic world of organizational change and innovation. In this episode, we delve into the strategies and leadership approach of a visionary president who is revolutionizing the traditional ways of thinking within the organization. Discover how he is driving meaningful

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283 results

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