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PODCAST

Dealer Talk With Jen Suzuki

Jennifer Suzuki, eDealer Solutions

Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast and is a free educational series for Dealers, Managers, Sales Teams and anyone in the Auto Industry that has a desire to obtain information that will propel growth, lead the auto industry and invoke progressive strategies. We will educate on staying relevant, offer ways to improve vehicle sales and service, CSI and retention. Dealer Talk with Jen Suzuki is an Automotive Sales and Service Podcast. Use #DealerTalkWithJen

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All Episodes

16:58

💥 These Actions Generate Income in Your 🛠️ Service...

Dealer Talk With Jen Suzuki ·

2023/09/26

The service department is busy and sometimes when we are really busy, we can overlook business and income opportunities! As I work with service teams throughout the country, I am a friend to this department in a coaching role pursuing next level performance. I want everyone to maximize their income potential! So, when I see outstanding aspects of the sales process, I want to highlight that for you so you can get the most out of your days and make that money! 😏 These tips will help you get aligned

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30:18

10 Actions That Will Help 🛠Service Advisors Make More...

Dealer Talk With Jen Suzuki ·

2023/09/19

Welcome back listeners to Dealer Talk with Jen Suzuki pod!🎙 Our service teams work hard to solve customer problems everyday! They deal with busy shops, a ton of customers and many personalities! As I continue to train with Service teams across the country, I wanted to share some actions that will help improve your income potential and keep you focused on your goals! 💰👊 In this episode, I share 10 strategies every Service Advisor can implement to enhance the customer experience, promote additional

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36:28

Meet Entrepreneur, Dave Sperau who is Revolutionizing...

Dealer Talk With Jen Suzuki ·

2023/09/12

In this episode, I sit down with an innovative entrepreneur who has reshaped the way vehicle transport functions within the automotive industry. By harnessing the power of technology, Autosled's founder, Dave Sperau has developed a groundbreaking solution to address the transportation needs of OEMs and dealers. Dave, an Entrepreneur and former car dealer, candidly discusses the most pressing challenges facing OEMs and dealers in the realm of transportation. From access struggles to

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19:23

Exploring Auto Industry Challenges and the...

Dealer Talk With Jen Suzuki ·

2023/09/05

This is a must listen for everyone in the auto industry! In this episode, we have an exclusive interview with the President and CEO of the National Automobile Dealers Association (NADA), who provides unique insights into the major challenges currently facing the auto industry. Mike shares his perspective on the dynamic landscape of the automotive industry and how NADA is actively addressing these challenges head-on. We explore topics such as the evolving role of traditional dealerships in the face

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18:32

Driving into the Future | An Exclusive Interview with...

Dealer Talk With Jen Suzuki ·

2023/08/29

Welcome to Dealer Talk with Jen Suzuki where we dive into how the auto industry is evolving! In this episode, I had the privilege of sitting down with Randy Parker, the esteemed CEO of Hyundai Motor America, who shared fascinating insights into the company's vision and strategies for a prosperous future! In our conversation, we explored why it's an exceptional time to be a Hyundai dealer. The CEO shed light on the remarkable opportunities and support available to dealers, highlighting how Hyundai

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17:16

Unleashing Sales Potential | Mastering Motivation!...

Dealer Talk With Jen Suzuki ·

2023/08/15

Sales is not for the weak. The more your prospect, the more no's you get. At the same time, the more yes's you get! So keeping your motivation up and onward is key to staying focused, nurturing consistency in growth and winning! Key for top producers! It's time to check-in with yourself and connect with something in this episode that will help you with this game plan for life! Discover practical strategies to stay motivated in sales as I unlock ways to stay in the selling game (*from years of

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24:51

Power of Persistence | Sales Success Formula!

Dealer Talk With Jen Suzuki ·

2023/07/24

In the competitive world of sales, persistence is the key to achieving remarkable results!🎯 Sales professionals understand that success rarely comes overnight, but rather through consistent effort, determination, and a refusal to give up! Being persistent in sales means having the resilience to bounce back from rejection, the tenacity to keep pursuing leads and prospects, and the ability to consistently deliver value to clients. It's about maintaining a positive 🧠mindset, staying focused on goals,

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20:16

Get Motivated in a Growth Mindset | Learn this Belief...

Dealer Talk With Jen Suzuki ·

2023/07/19

This episode is dedicated to exploring the transformative effects of adopting a growth mindset! So necessary to achieve the levels you know you are capable of achieving! It’s time to unlock your true potential! ✅ I will equip you with the tools, inspiration, and guidance to adopt a growth mindset and unleash your full potential! Are you ready to transform your thinking, conquer challenges, and embark on a journey of continuous growth? Tune in and let's unlock the doors to a limitless future

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49:04

Mastering Talent Acquisition: Fresh Moves from...

Dealer Talk With Jen Suzuki ·

2023/07/11

Welcome to Dealer Talk with Jen Suzuki, where we dive deep into the world of talent acquisition and career development! In this episode, Brandon Hardison, Director of Sales Training with Jim Ellis Automotive Group and an expert in the field, will share invaluable insights and actionable steps on how to effectively recruit today's youth and foster a path towards long-term career success! Recruiting talented individuals in today's competitive landscape requires a fresh approach and an understanding

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26:39

That Clutch Sales👋Greeting! | + Call-handling Tips !

Dealer Talk With Jen Suzuki ·

2023/06/29

I’m dialing into one of the most important aspects of any sales call - the greeting! As a sales pro, the first impression you make on a prospect can set the tone for the entire conversation and determine whether or not you will be able to move forward on your end game! In this episode, I share some of the best practices for crafting a powerful and effective sales call greeting. Learn key elements of a great greeting, including how to introduce yourself and your company, how to establish common

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34:30

Driving Success | The Power of Metrics in a 🚗 Dealership

Dealer Talk With Jen Suzuki ·

2023/06/19

In this episode I explore the importance of metrics in a car dealership and how they can drive success! I share insights on specific metrics you can track and how they impact dealership's success. From store conversion rates to salesperson and BDC rates, I discuss key metrics that dealerships should be paying attention to and how they can use data to make informed decisions. ✅ Whether you're a dealership manager, salesperson, or just interested in the automotive industry, this episode will provide

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15:26

Do Your Future Customers Feel Catfished? | Bridge the...

Dealer Talk With Jen Suzuki ·

2023/06/12

👋 Listeners! Especially Dealership Owners and Managers! This is a major problem that can easily be corrected so you make more 🚗 deals! In this episode, we explore the common experience of customers who work with a 🚘dealership's Business Development Center (BDC) department on the 📞, only to be disappointed when they arrive and find a disconnected sales process! They feel catfished! Many customers assume that the person they speak with on the phone in the BDC will be their direct point of contact

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37:14

The Importance of Customer Service and Innovation in...

Dealer Talk With Jen Suzuki ·

2023/06/06

In this episode of Dealer Talk with Jen Suzuki, we sit down with Marlena Jasso, the Vice President of Operations at Autosled, the fastest growing transportation company in the industry! Marlena shares her insights on the importance of customer service in the transportation industry and how it has been a key factor in driving the success of Autosled. She also discusses the challenges of implementing new technology and how they have made it easy for people to embrace change, which is essential for

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12:46

Big Energy Hits Hard in Sales! | Learn 8 Practices to...

Dealer Talk With Jen Suzuki ·

2023/06/01

👋 Welcome to this podcast episode where I share my personal actions on how to improve your energy level to boost your productivity and ultimately sell more! 🚗 🛠 As a salesperson, your energy level plays a crucial role in your ability to close deals and make sales. When you are feeling low on energy, it can be difficult to maintain focus and enthusiasm, which can negatively impact your performance. In this episode, I give you practical tips and strategies that you can implement to improve your

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39:20

📚Learn Today’s Marketing Lead Funnel Then Sync Ads &...

Dealer Talk With Jen Suzuki ·

2023/05/23

Join Suzanne Reimer, VP of Marketing at LotLinx and myself on this episode! She has over 25+ years of experience and joins me to talk more about marketing funnels and syncing messages up to the buyer journey! Anyone buying or handling leads will enjoy this one! She focuses on learning, marketing and the automotive industry. We dive into the topic of marketing lead funnels in the context of the automotive buyer market, and explore the importance of syncing ads to various buyer stages. Marketing

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14:06

Body Language Is a Factor in Selling! 👋 | Look...

Dealer Talk With Jen Suzuki ·

2023/05/16

😁Your body language is a major part of the equation for a buyer to say yes! You can have the right mindset, tonality, words, statements, questions and even rhythm matching the buyers AND if you don’t have the body language that matches up, you put yourself at risk of wasting time, not getting the go ahead and missing out on a car deal. Listen in and my tips for displaying effective body language when selling a product! 👊 Remember, effective body language is just one aspect of successful product

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52:19

Mike Maroone on Driving Success | Former President of...

Dealer Talk With Jen Suzuki ·

2023/05/08

He was incredibly generous with his time allowing me “as much time as you need Jen.” For nearly a full hour you will see Mike Maroone on a personal level while he opens up about family, business, his time at AutoNation and what he sees as the future in automotive. There’s something in this episode for every dealership team member! Mike Maroone served as the President and COO & Director of AutoNation from 1997 to 2015. While he served, he oversaw the operations of the largest automotive retailer in

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14:33

Do This Instead of Talking Discounts | Get my selling...

Dealer Talk With Jen Suzuki ·

2023/05/03

Well, the knife fight is back again in sales! Buyers are shopping to find the best deal and the car they found online which of course may be in transit, deposit on it or unavailable. Half the time the car they are inquiring about is in fact ready to be sold! Either way, teams must be prepared to serve of what we CAN do and not what we can’t do. When you use the word “discount” to get people on board you are actually devaluing your credit, your abilities, your skills, your self worth and

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09:47

What’s Your Market Adjustment? | It’s time to...

Dealer Talk With Jen Suzuki ·

2023/04/23

Don’t let this question kill your sales opp’s! I hit up both angles when you don’t have it and when you do! Buyers today are making the calls to dealers and asking the questions like, “What’s your market adjustment? How much is it? What do I get for that?” Know what you are going to say in your reply. Be friendly and empathic in your words and tone. We are all dealing with inflation and it sucks. No one is happy about it. And we have to explain a bit more so we get buyers on board! Have a snapback -

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24:27

The BEST Managers are THE BEST when they do this!...

Dealer Talk With Jen Suzuki ·

2023/04/11

Learn ways to build a winning team! These are actual strategies I use with dealership managers. 🤩 Nurturing team member growth is a high priority for my best clients. Even when they are incredibly busy destroying goals set and in the midst of huge selling months, they still follow the strategies I share in this episode! ✅ Improved Sales performance, Consistency, Adapting to Change, Increased Motivation & Better Client Relationships is the END GAME! I lay it all out for you! Please contact me with

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255 results

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