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PODCAST

Retail Remix

Retail TouchPoints

The rules of retail are constantly changing. Today, we"re in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry"s leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners,

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All Episodes

37:43

6 Ways to Thrive in the ‘Me-Centric’ Retail Revolution

Retail Remix ·

2022/07/18

We’ve all heard that the customer has more control over the shopping experience, but that hasn’t stopped most retailers from sticking with their same-old business strategies. Joel Bines believes now is the time for retailers to act — and he has a playbook for success. During this episode of Retail Remix, Joel digs into his book, “The Metail Economy: 6 Strategies for Transforming Your Business to Thrive in the Me-Centric Consumer Revolution.” He shares: How the me-centric consumer

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42:38

Next-Gen Store Design: Storytelling, Sustainability...

Retail Remix ·

2022/07/11

In his time at Timberland, Bevan Bloemendaal drove global retail experiences and creative services. He helped bring the brand’s sustainability mission to stores and helped establish new processes for teams across the organization to collaborate to bring physical and digital together. Now, as Chief Brand and Creative Officer at NELSON Worldwide, Bevan is helping shape brand experiences for brands across industries. During this week’s Retail Remix, he digs into the trends shaping the future

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42:17

Mastering the Growing Ecommerce Universe

Retail Remix ·

2022/07/04

As the ecommerce universe expands, brands and retailers have more opportunities to reach and sell to consumers. Although digital channels can help companies realize a lot of value, they also can create a lot of complexity, especially because all of these different channels have different data requirements and content best practices. Greg Ives and Bradley Hearn of ChannelAdvisor have seen this complexity first-hand and have guided B2C companies as they strive to bridge their owned

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28:48

How Samsung is Removing Friction from Retail Experiences

Retail Remix ·

2022/06/27

Digital channels are so powerful for retailers because they offer a wealth of data about how consumers are interacting with content, products, offers and more. As digital gets more embedded into our everyday lives, retailers are using technology and data-powered solutions to support their goals. During this week’s Retail Remix, Parrish Chapman, Director of Enterprise Sales Key Accounts at Samsung shares how retailers can: Embrace technology to create seamless experiences, from the couch

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35:48

Can Digital Twins Solve Retail’s Fit Problem?

Retail Remix ·

2022/06/20

Fit is a leading cause for product returns. And as consumers shop more online and via their mobile device, they want to ensure they’re selecting the right products and sizes for their needs. Sure, there are many fit tools out there, but FIT:MATCH was designed to add more dimension (literally) to the process, creating more accurate fit recommendations and better curation for consumers. During this week’s conversation, we hear from the company’s founder and CEO, Haniff Brown, as he shares:

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45:19

What Makes Italic’s Marketplace Shine?

Retail Remix ·

2022/06/13

It seems like any retailer can open a marketplace today...and many are. As the space becomes more crowded, these platforms need to work harder to stand out. That’s why Italic is leaning into a very specific value proposition: A vertically integrated model that gives consumers access to luxury-grade products at a fraction of the price. During this week’s Retail Remix, Jeremy Cai, Founder and CEO of Italic, gives the scoop on: How his roots in manufacturing inspired him to start the Italic

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39:09

How to Feed the UGC Machine

Retail Remix ·

2022/06/06

We’ve all seen the data: when brands share user-generated content (UGC), consumers trust them more and, in turn, are more likely to make a purchase. As VP of Marketing for ResellerRatings, Christina Kay lives and breathes UGC. During this week’s Retail Remix, she shares her perspectives on how UGC is driving the future of social commerce. Listen to learn: How the rise of ecommerce and new channels like TikTok are driving UGC’s shift to video content; Ways brands can reuse and repurpose

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30:50

How Caraway is Owning the ‘Clean Cooking’ Space

Retail Remix ·

2022/05/31

After his own scary experience with Teflon poisoning, Jordan Nathan started Caraway to provide a safe cookware option for consumers. But little did Jordan know, shortly after he started his company, the world would be spending a lot more time at home. During this Retail Remix conversation, Jordan shares what he’s learned building the Caraway brand. He reveals: How the mission of “clean cooking” comes to life across all channels and engagement moments; The power of content, especially

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20:56

Quantifying the Retail Media Opportunity

Retail Remix ·

2022/05/23

Retail media networks are having a real moment. It seems like everyone is trying to capitalize on this new revenue opportunity, and are taking a page from Amazon’s growth playbook. But why? For this week’s Retail Remix, we dig into the retail media trend by revisiting a fireside chat between Nicole Silberstein, Ecommerce Editor for Retail TouchPoints, and Jess Huang, a former Partner at McKinsey & Company. During the discussion, which was part of the Retail Innovation Conference

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31:00

Retail Innovation Conference & Expo Recap: The Trends...

Retail Remix ·

2022/05/16

We’re back from Chicago after a whirlwind few days at the Retail Innovation Conference & Expo! Our heads are still reeling from all of the incredible content and conversations that took place, so we’re going to break down everything we learned on the podcast. Join Alicia Esposito and content specialist Erica Vallecorsa as they discuss: Core themes that supported the entire agenda program, including community-driven commerce and authentic engagement; How the convergence of digital

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40:42

Next-Gen Ecommerce: Content, Curation and Compelling...

Retail Remix ·

2022/05/09

As consumers spend more time and money online, brands and retailers need to work harder on optimizing their digital experiences. But where are retailers spending the most time and money? During this Retail Remix conversation, Alicia Esposito digs into new and compelling research about how retailers are navigating this quickly evolving and increasingly competitive space. She chats with Brian McGlynn of Coveo and Brian Kilcourse of RSR Research about key findings and trends to watch. They

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44:02

Closing the Gaps in Social Commerce Experiences

Retail Remix ·

2022/05/02

Experts predict that social commerce will explode into a multi-billion-dollar opportunity for brands and retailers. But which areas of the social commerce landscape hold the most promise? And most of all, where are the gaps? During this week’s Retail Remix, we sit down with Ricardo Belmar, Director Partner Marketing for Retail & CPG at Microsoft, who has been closely studying social commerce and all of its parts. Through candid conversation and personal experiences, he shares his

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31:11

Dissecting the BNPL ‘Fairytale’

Retail Remix ·

2022/04/25

Over the past two years, the Buy Now, Pay Later space has exploded. Retailers of all sizes and across categories have embedded BNPL capabilities into their customer experiences to help boost shopper satisfaction and basket sizes. But how will the tech landscape continue to evolve as consumer and retailer adoption rates rise? During this week’s Retail Remix, Adam Mawdesley, CRO of SplitIt digs into the “fairytale” of BNPL, including: Current consumer behaviors and how payment preferences

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31:29

Innovation Insights from APAC

Retail Remix ·

2022/04/18

The road to business expansion is not a one-way path. There are multiple routes, complete with twists, turns and bumps along the way. But if brands and retailers want insight into trends that will likely trickle into the global marketplace and impact their future success, they should look at APAC. To dig into some of the emerging and growing trends in this unique market, we have Julian Reis, Founder and CEO of SuperOrdinary on the show. He shares: The unique opportunities beauty brands

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36:46

Shopping for Babies is Overwhelming. Lalo is Changing...

Retail Remix ·

2022/04/11

While ecommerce and social media have certainly made shopping easier, they also have made it a bit overwhelming. With instant access to so many brands and products, it’s difficult for consumers to easily weigh options and find the best, safest product. This is especially true if they’re shopping for babies. Brands like Lalo are attempting to change all that, and they’re seeing a surge in growth as a result. During this week’s Retail Remix, the company’s co-founders, Greg Davidson and

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26:32

Meta’s Vision for Community-Driven Commerce

Retail Remix ·

2022/04/04

Live shopping. Community-driven commerce. Commerce-ready content. There are so many ways social platforms are helping streamline the path to purchase and eliminate the barriers between inspiration and conversion. Facebook and Instagram are two key channels for consumers to gather and, in turn, are critical platforms for brands to reach and engage with their audience. During this week’s Retail Remix, Kate Gronso, Business Product Marketing Lead at Meta, reveals how the company is embracing

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47:43

Which Brands Are Winning at Connected Retail?

Retail Remix ·

2022/03/28

Did you know that 68% of consumers actively seek out retailers with omnichannel services and experiences? Results from CI&T’s Connected Retail Report indicate that consumers expect these fluid experiences — and retailers are rising to the occasion. But which retailers are truly winning at connected retail experiences? Which are investing in creating immersive and differentiated experiences through mobile, ecommerce and even in stores? We dig into the data with Melissa Minkow, Director

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33:45

Fulfillment’s Big Profitability Problem

Retail Remix ·

2022/03/21

Having a fast, efficient and profitable fulfillment strategy feels like a tall order on a good day, but couple it with inflation, long lead times and other supply chain constraints, and retailers are facing an uphill battle. Josh Bartel, CEO of Hydrian, knows this firsthand from conversations with executives and his work helping retail businesses optimize inventory management, reduce stockouts and drive profitability. During this week’s Retail Remix, he shares how retailers can: Better

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32:31

We’ve Reached 100 Episodes!

Retail Remix ·

2022/03/14

We’re celebrating 100 episodes of the Retail Remix podcast! We were feeling a bit nostalgic, so the team looked back into the archives and uncovered the five most-downloaded conversations. They paint a fascinating picture about how far the show, and the retail industry, has come over the past two years. Listen to get a summary of these chats, or check out the full episodes: “How Thrasio Is Helping Amazon Brands Scale,” featuring Stephanie Fox, COO, Thrasio “Vuori Tripled in Value During

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36:43

Crocs CDO Dishes on Digital Innovation

Retail Remix ·

2022/03/07

Crocs has acquired a cult-like following, especially over the past two years. The footwear brand has leaned into its quirky designs and has expanded its reach through fun patterns, cutting-edge collaborations and its oh-so-fun Jibbitz Charms. But at the center of Crocs’ incredible expansion is its digital strategy, and Adam Michaels is the man helping drive the brand experience across all channels. During this week’s Retail Remix, Alicia sits down with the Chief Digital Officer to get his

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