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PODCAST

No Vacancy Live!

No Vacancy Live

No Vacancy is home to the hospitality industry"s top podcasts. We speak to the CEOs, influencers and leaders to go behind the scenes of the hotel and travel business.

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All Episodes

05:01

Inside Sonesta’s Bold Bet on Extended Stay

No Vacancy Live! ·

2025/04/17

#novacancynews is at AAHOA’s #AAHOAcon25 with Brian Quinn, Chief Development Officer of Sonesta International Hotels, to discuss the brand-new Sonesta Simply Suites prototype to new game-changing AI development tools. 🎯 Key Moments: [00:20] Sonesta’s momentum during uncertain market conditions [00:48] New Sonesta Simply Suites prototype revealed (3-story & 4-story models) [01:40] Why extended stay is still the most attractive segment [02:38] The 3 segments to watch: luxury, extended stay, and

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15:01

Red Roof’s Game-Changing Strategy: Exclusive with...

No Vacancy Live! ·

2025/04/17

Catch this exclusive AAHOA floor interview with Red Roof President Zack Gharib where we discuss his first year in this role and where Red Roof is headed next! 🔍 What You’ll Learn: [00:40] Zack reflects on his first year as President: What went right, what changed, and how 2024 reshaped Red Roof [02:25] The PMS overhaul to HotelKey and why it’s a foundational move for future tech integration [03:05] Big reveal: Red Roof’s new AI-powered revenue management partnership with HotelIQ [05:45] How

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01:03:37

FNA 172: The Michael Jordan of Hotels

No Vacancy Live! ·

2025/04/12

Bruce Jordan is a writer, podcaster and hotelier. But tonight he enters the Happy Hour zone with Glenn,. Craig and Producer Dave. We talk more hotel pet peeves, best hotels and stuff we wouldn't say if drinking wasn't involved.

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24:04

945: Hospitality Chaos or Comeback? Market Moves,...

No Vacancy Live! ·

2025/04/12

📉 The hotel industry is navigating turbulent times — again. But this episode of hashtag#novacancynews isn’t about panic — it’s about real talk from the frontlines. I'm joined by Bruce Ford (Lodging Econometrics) and Craig Sullivan ([CLIC] Media) to break down what’s happening right now in hospitality — and what savvy operators must do to stay ahead. 👇 Highlights: [00:55] Market jitters & hotelier anxiety: The instability nobody's talking about [3:45] Convention cancellations & the silent collapse

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38:46

944: Why $1,000 Hotel Rooms Are Booming & Service is...

No Vacancy Live! ·

2025/04/10

Luxury is booming, but so are guest complaints. Today, hashtag#novacancynews discusses the return of Starwood Hotels, the explosive growth of ultra-luxury hotels, and systemic service failures plaguing the hotel industry. 🛎️ Special thanks to our advertiser, Actabl – giving hoteliers the power to profit. Visit actabl.com for more. 📌 In this episode, you’ll learn: Why courage—not experience—is the leadership trait hotels desperately need right now Why $1,000+ hotel rooms are no longer rare—and

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04:33

Is Hotel Development on Pause? CoStar's Freitag...

No Vacancy Live! ·

2025/04/09

The hotel business is shifting whether we like it or not. I speak with Jan Freitag, National Director of Hospitality Analytics at CoStar, at the Starwood Hotels Leadership Conference in Nashville. hashtag#NoVacanyNews insights hoteliers, developers, and investors need to hear right now. 👉 In This Episode: 📉 Why operators are nervous — and why developers might be even more so 🏗️ How tariffs and rising material costs are impacting hotel renovation and new builds 💸 The real story behind interest

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01:13:36

FNA 171: Gen Z Shows Up Gen X and Baby Boomers

No Vacancy Live! ·

2025/04/07

We're joined by Fiona Henry, an Analyst at Partner Valuation Advisors. She's new to the industry and lost a raffle during CLIC. Now, she has to be our guest. Let's see how she fares against Glenn, Craig, and Dave. Plus, we introduce April Anarchy, our March Madness rip-off focused on hotel pet peeves.

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20:48

943: True Hospitality: Emotional Connections,...

No Vacancy Live! ·

2025/04/06

Experience the future of hospitality in this thought-provoking deep dive with Elizabeth Harlow, Chief Brand Officer at Sonesta Hotels! Discover how top brands are reshaping guest loyalty, exclusive experiences, and human connection—all while navigating the rise of AI. 🔥 What You'll Learn: - The power of human connection in hospitality—why tech should enhance, not replace it - How Sonesta is redefining loyalty beyond points—giving members brag-worthy access - Exclusive

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34:50

942: Inside Delmonico’s: Secrets of the Legendary...

No Vacancy Live! ·

2025/04/04

Today we’re going back in time to the oldest fine dining restaurant in the U.S.; Delmonico’s. Managing Partner of DHG, Dennis Turcinovic shares its fascinating history, revival, and modern-day magic of this legendary steakhouse! 🍽️🔥 Also on hashtag#novacancynews we explore: • 🏛️ The incredible 186-year history behind Delmonico’s and its impact on American dining. • 🍷 How the new team is balancing tradition with fresh innovation. • 🥩 The secret behind their legendary steaks (yes, we asked!). •

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42:50

941: True Hospitality: Emotional Connections,...

No Vacancy Live! ·

2025/04/02

We’re joined by Jamie Cooperstein, author of True Hospitality: Lessons Learned from Behind the Concierge Desk. On this hashtag#novacancynews we talk: · Hospitality Industry Predictions: Anthony shares his take on upcoming challenges and opportunities. · The Power of Emotional Connections: Learn how creating genuine connections can transform guest experiences. · Concierge Stories Unveiled: Jamie shares jaw-dropping moments from her time as a concierge, including a Botox-saving wedding

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05:06

Transforming Hotel Restaurants: Secrets to F&B Success

No Vacancy Live! ·

2025/04/01

📄 I’m joined by Steve Palmer, Founder of Indigo Road Hospitality Group, where we discussed rethinking hotel F&B to drive profitability and create unforgettable guest experiences. Recorded during the Hunter Hotel Investment Conference. 🔥 In this episode: 🍽️ Why "Hotel Restaurants" Are Outdated – Build restaurants inside hotels that locals love. 💡 Revolutionize F&B Profitability – Learn how some hotels see 50% of total revenue from food and beverage. 🧠 Break Free from Old Habits – Stop

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01:00:36

FNA 170: Coury Connection

No Vacancy Live! ·

2025/03/29

Tonight we welcome the first father and son duo on the show, Paul Coury and Alex Coury of Coury Hospitality. They'll be sharing cocktails and stories with Glenn, Craig and Producer Dave. as we celebrate the end of the week.

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08:54

From Guest Service to Smart Business: How Chris Green...

No Vacancy Live! ·

2025/03/29

I was in Houston yesterday and chatted with friend and industry icon W Chris Green. We discuss the evolution of guest service and smart business practices in the hotel industry. We recorded this before we hit the stage for an event with the Hotel & Lodging Association of Greater Houston Greater Huston during their monthly membership meeting. 🔥 What You’ll Learn: How Chris Green’s leadership philosophy focuses on balancing exceptional guest experiences with operational excellence. Insights into

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24:40

940: Why Cash Flow is King in Today’s Hospitality Market

No Vacancy Live! ·

2025/03/27

Today we’ve got Russ Flicker, Co-Founder and Managing Partner of AWH Partners. He’s got the latest scoop on hotel investments, asset management, and market trends. From uncovering off-market deals to navigating high-interest rate environments, Russ offers real talk about what’s driving (and slowing) hospitality transactions today. 🔥 Highlights: • State of the Hospitality Market: Why some properties are thriving while others are struggling. • Investment Realities: Why high interest rates are

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04:05

Unlocking Hospitality Success: The Power of Local...

No Vacancy Live! ·

2025/03/26

Want to fast-track your hospitality career and be in the room where it happens? I’m chatting with Dorothy Roberts, President of the Long Island Hospitality Association and a hotel investor, to reveal how local industry associations can supercharge your career and strengthen your community. 📌 What You'll Learn: How networking with the right people can open unexpected doors 🚪 The real benefits of joining a local hospitality association 🤝 How Long Island's hospitality scene is evolving and

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04:57

RainesCo’s Big Moves: Growing, Innovating & Building...

No Vacancy Live! ·

2025/03/25

While at the Hunter Hotel Investment Conference I spoke with Grey Raines and Kerry V. Ranson from Raines Company. They discuss how they’ve managed to scale their company, integrate new technologies, and keep momentum going while staying true to their values. ✅ Key Highlights: 📈 Added 23 new hotels in 2024, including ground-up developments and third-party management. 💡 Leveraging technology and accounting system alignment to maximize efficiency. 🏨 Innovative deal structures using historic

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05:00

Navigating the Year of Hospitality Whiplash

No Vacancy Live! ·

2025/03/24

📚 While at the Hunter Hotel Investment Conference I chatted with Todd Felsen Felson, President & CEO at OTH Hotels Resorts, an expert hotelier and management company leader, about the wild ride the hotel industry is on in 2025. From fluctuating group demand to unpredictable business travel, this conversation dives deep into strategies for staying ahead. 🔥 Key Takeaways: 📉 Volatility in the Market: Why 2025 feels like the "year of whiplash" and how to stay agile. 🎯 Strategic Revenue

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08:49

Why Dual-Branded Hotels Are Changing the Game:...

No Vacancy Live! ·

2025/03/21

While at the Hunter Hotel Investment Conference I chatted with Rick Colling, Global Brand Leader Homewood Suites by Hilton and Kevin Morgan, Global Brand Head - Tempo by Hilton with Hilton, to discuss the explosive growth and benefits of dual-branded hotels. Learn how pairing brands like Homewood Suites and Tempo by Hilton creates incredible value for owners and unforgettable experiences for guests. 🔍 Key Highlights: Booming Growth: 20% of Homewood Suites’ pipeline is now dual-branded, with 11

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04:35

Scaling Smart: How Naples Hotel Group Leverages Tech...

No Vacancy Live! ·

2025/03/20

I’m with Ryan Rivett, CEO of My Place Hotels of America, at the Hunter Hotel Investment Conference! We discuss how My Place is carving out a unique space by focusing on smaller markets and building strong relationships with franchisees and communities. 🔑 Highlights You Won't Want to Miss: 🎯 Loyalty Driven by Listening: Discover how My Place leverages guest feedback to refine and grow their loyalty program. 🛏️ What Guests Love Most: A focus on quality, clean rooms, and comfortable stays keeps

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04:31

Why My Place Hotels is Thriving in Secondary Markets

No Vacancy Live! ·

2025/03/20

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