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PODCAST

Frictionless Growth Marketing

Sonia Thompson | Inclusive Growth & Customer Experience Strategist

Brand growth today depends on removing friction from your marketing and customer experience to attract and retain more of the people you want to serve. Frictionless Growth Marketing is the podcast for marketers, business leaders, and founders who want to grow by eliminating the messaging, experience, and strategy gaps that quietly push customers away every single day. Hosted by Sonia Thompson, Inclusive Growth and Customer Experience Strategist, the show breaks down how modern brands drive

business marketing

All Episodes

38:04

18. Planning a marketing mix that works for more of...

Frictionless Growth Marketing ·

2022/05/03

Why should business leaders consider text communication as part of their digital marketing strategy? In this episode, we’ll have an enlightening discussion with Bianca Blake, co-founder of Klickrr, about best practices for text marketing, and how text messaging can help brands develop a deeper degree of intimacy with the people they want to serve. We also cover: What are the advantages of text marketing? The relationship between inclusive marketing and customer experience The importance of taking

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28:41

17. What anti-racism looks like in business with Dr....

Frictionless Growth Marketing ·

2022/04/26

What does it mean to be antiracist? Today we’re going to cover what antiracism is, what it looks like in business, and how you can work to embody antiracist principles on a daily basis. To help us with this, I brought in an expert on the topic, Dr. Nicole Charles. Nicole is a wellness entrepreneur as well as an intersectional feminist and antiracist educator, author, researcher and professor of women and gender studies. We’ll talk about: The concept of antiracism as a whole, and specifically in the

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20:46

16. Navigating the complex world of identity

Frictionless Growth Marketing ·

2022/04/19

Business is about belonging, and identity is a critical aspect of belonging. As you work to build an inclusive brand, it’s essential to think carefully about identity and what types of categorizations are necessary. As we dive into this complex topic, I’ll go over challenges, real-world examples and strategies to help you approach your customer’s various identities. Identity matters. Don't take shortcuts with it! The people you serve will reward you when you take the time to get it right. This

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32:55

15. Getting Started with Inclusive Language for Your...

Frictionless Growth Marketing ·

2022/04/12

Words matter! They have the power to uplift and include, as well as tear down and exclude. In your quest to make your audience feel like they belong with you, it’s essential to use inclusive language. But how do you start creating written content that creates a culture of belonging? Nailah King, founder of The Content Witches, shares insights into how conscious business leaders can learn to craft messaging that helps foster transformative change and create a sense belonging within their

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18:44

14. Are you taking more than you give?

Frictionless Growth Marketing ·

2022/04/06

Today we're going to talk about a common type of toxic relationship between brands and underrepresented communities: Extraction. True inclusive marketing is about sharing power and creating belonging. Belonging cannot exist when one party is constantly extracting value from the other. As we dive deeper into the concept of extraction, I will share examples from today’s business world with the hope that by bringing these harmful practices to light, we can all start to do better. This episode will also

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39:34

13. How representative is your brand, really? A...

Frictionless Growth Marketing ·

2022/03/29

We know that inclusive marketing is the future of marketing. As we move towards this future, more and more cutting-edge tools are becoming available to help brands assess their progress. How inclusive is your brand’s visual communication? In this episode, I had the pleasure of speaking with Raquelle Zuzarte, Founder and CMO of Equity Project for All, and Frederico Salvitti, Tech & AI Specialist. Their AI platform, Gradient, shows brands where they stand on diversity and inclusion through

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14:33

12. We are not the same, so don’t treat us the same

Frictionless Growth Marketing ·

2022/03/22

Equality is essential in certain aspects of society. But in some situations, unapologetically treating people differently will help you win the attention, adoration and loyalty of more consumers, especially people that brands often ignore. As a business leader, how can you decide when it's appropriate to treat everyone equally, and when you should treat certain groups of people differently? In this episode, I will go through my 3-step process for identifying these situations, so you can do a better

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26:27

11. The end of the majority and what it means for you...

Frictionless Growth Marketing ·

2022/03/15

The Census Bureau projects that by 2043, the US will become a minority-majority. What does this major shift in the makeup of our population mean for your business? In this episode, I had the pleasure of speaking with my friend Julye Williams, founder of Project 2043, about how business leaders can start leaning into the power of diversity, equity, inclusion and belonging. Be prepared to do the inner work! The first step is to acknowledge and accept that our world is changing. After reflecting and

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27:08

10. How and why to create inclusive buyer personas

Frictionless Growth Marketing ·

2022/03/08

The last thing you want to do as a brand is exclude potentially loyal customers. One of the best ways to make sure you aren’t doing that is by creating a Buyer Persona. In this episode, I talk about how creating a Buyer Persona and treating those that fall under that profile as your friends will create a more inclusive brand that consumers keep coming back to. In this episode I go over: How creating a buyer persona create a roadmap for your company to follow to bring ideal customers closer to

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23:10

9. Why differences are profitable with Gelaine Santiago

Frictionless Growth Marketing ·

2022/03/01

Who decides what is mainstream? In today’s episode, I talk to Gelaine Santiago about how she rewrote her script and lead her companies by focusing on her story. Gillian began her businesses' branding by following the conventional idea of “mainstream,” but it wasn’t until she ditched that idea that she saw her customer base grow like never before. Gelaine is the CEO of Cambio & Co, a Filipino jewelry company, and Sinta & Co, a Filipino wedding company. Through running those companies she has learned

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21:10

8. The role of culture and values to build an...

Frictionless Growth Marketing ·

2022/02/22

An inclusive brand means an inclusive culture. In this episode I cover how to approach building a company culture that is healthy, competitive, and most importantly: inclusive. Some of the points that I cover include: How building a core document (value statement, company statement, or mission statement) codifies company values and culture for your team Ways that brands weave their core company values into their social media content 3 high level steps to build and nurture a company culture that

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12:42

7. What happens to people most brands exclude

Frictionless Growth Marketing ·

2022/02/15

Brands have power. Your consumer wants to see a reflection of themselves in your marketing. They want to be treated equally, not discriminated against for any pre-existing conditions. In this episode, I share my journey of finding health insurance after quitting my full-time job and going freelance and my struggles of getting affordable coverage due to my pre-existing condition. I also cover examples with Unilever, my husband Jonathan’s experiences, and the ADA. What is the impact on the people who

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23:52

6. How to build an employer brand that attracts and...

Frictionless Growth Marketing ·

2022/02/08

In this week's episode, I interview Desiree about how a company’s brand and DEI (Diversity Equity, and Inclusion) must be considered and developed to create a positive employee experience. Company culture has shifted away from “you’re lucky to have this job,” and instead given a lot more control to the employee. Desiree and I go over what companies need to think about to attract ideal talent and then retain them. We go over: The importance of investing in the candidate and employee experience How

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34:58

5. Strategies to build a brand that serves a broader...

Frictionless Growth Marketing ·

2022/02/01

Tevia has been in the fitness business for 18+ years, and in today’s episode, I talk to her about her role in creating a more inclusive space in the fitness world. We cover: What inclusive means in the fitness world, price inclusivity, location inclusivity, and how all of those play a factor in Tevia’s business Tevia’s experience running her own Cycling Studio and how she broke down norms by bringing on a more unique set of instructors than what the industry standard used to be How CycleBar creates

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16:39

4. My origin story: How & why I became an inclusive...

Frictionless Growth Marketing ·

2022/01/25

As you can probably tell in the title of today's episode- I'm sharing a bit more about me and how I became an Inclusive Marketing Strategist. I share my journey through multiple different corporate jobs, at places like Inc and Johnson & Johnson, and how those jobs taught me the importance of inclusion. I open up about some of the tough moments that really shaped who I am today. Along with my career path, I also cover my travels across the globe: my journey to China and India, as well as my

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13:06

3. Yesterday's customers are not today's customers....

Frictionless Growth Marketing ·

2022/01/18

The future is more diverse than it has ever been, which means the makeup of the people your business serves is shifting. In this episode, I go over how to translate the changing demographics of the day-to-day world into your business marketing. Together lets reimagine who your Ideal Customer Avatar is to be more inclusive to all, not just to the “typical” customer that businesses spent decades focusing on. Get the episode transcript here Get the Inclusion & Marketing newsletter

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26:15

2. Is diversity a distraction to business? With...

Frictionless Growth Marketing ·

2022/01/18

In this episode, I interview Antoine Andrews, who has been in the diversity field for almost 20 years and is currently the Chief Diversity and Social Impact Officer at Momentive (formally known as Survey Monkey). We cover: The research done on diversity on Momentive The shift in consciousness he's noticed over the last 15-18 months What he believes is most important to gain from the research What he thinks is most important for businesses to focus on moving forward Get the episode transcript

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13:57

1. Why it's not enough to just add seats to your...

Frictionless Growth Marketing ·

2022/01/18

Welcome to the first episode of the Inclusion and Marketing Podcast! In this episode, I cover what inclusivity really is. It’s 2022, and it’s time for every business owner to know how important it is to completely redefine their rules. Gone were the days where just adding a seat to the table is enough. One size does not fit all. Join me on this journey as I dig deeper into not only how to be more inclusive, but why it is the future of business marketing. Get the episode transcript here Join the

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0:38

Inclusion & Marketing podcast trailer

Frictionless Growth Marketing ·

2022/01/06

Welcome to the Inclusion & Marketing Podcast! Here is a snippet of the first few minutes of the very first episode, titled When It's Not Enough To Just Add Seats To The Table (And What To Do Instead), releasing on Tuesday, January 18th! If you would like to connect with me and learn more about how I can help your brand with revamping its marketing to be completely inclusive: Join the Inclusion & Marketing Newsletter

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