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PODCAST

Retail Refined

Retail Refined, hosted by Melissa Gonzalez, is designed for retail leaders and lovers alike, and explores the in-store technology of the future, challenges the industry’s preconceived notions and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail.

business marketing

All Episodes

30:33

The Rise of Regenerative Agriculture and Strategies...

Retail Refined ·

2024/06/18

As the global conversation around sustainable food systems intensifies, regenerative agriculture has emerged as a transformative approach to farming that prioritizes ecosystem health, soil vitality, and nutritional quality. This episode of Retail Refined explores why regenerative agriculture is capturing the attention of consumers, policymakers, and investors alike. With nearly 90 regenerative farms funded and over $30 million in financing secured, Steward, led by Dan Miller, is at the forefront of

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25:26

Transforming Ear Piercings into a Tailored Journey:...

Retail Refined ·

2024/05/14

In today’s dynamic retail landscape, where personalization and self-expression lead consumer trends, Studs is redefining the ear piercing industry by transforming ear piercings into a tailored journey. The company blends aesthetics with comfort, introducing innovative store designs and a diverse earring assortment that underscores its mission—redefining the piercing industry. Amidst a surge in demand for personalized retail experiences, why are companies like Studs pivotal in evolving our shopping

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21:51

A New York Pop-Up Experience Where “Motion is Magic”:...

Retail Refined ·

2024/05/01

As the concept of "Motion is Magic" takes center stage in Kizik’s national brand expansion, the footwear industry witnesses a seamless blend of digital and physical retail innovations. This strategic approach, is set against a backdrop of increasing consumer demand for experiential marketing, engages customers uniquely and memorably and establishes a deeper connection with the brand. With Kizik’s introduction of new product lines and an experiential pop-up in NYC, the brand capitalizes on a growing

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39:21

A Look Into MG2’s Sustainability Impact Report

Retail Refined ·

2024/04/22

When businesses invest in building strategies around a sustainability impact report, it’s a win-win for the environment, the company, and the community the business serves.The architecture and design industries face renewed pressure to innovate sustainably in an era marked by rapid environmental shifts and an escalating climate crisis. As businesses and individuals become more eco-conscious, firms like MG2 showcase their commitment through detailed sustainability reports. MG2’s inaugural

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39:21

A Look Into MG2’s Sustainability Impact Report

Retail Refined ·

2024/04/22

When businesses invest in building strategies around a sustainability impact report, it’s a win-win for the environment, the company, and the community the business serves.The architecture and design industries face renewed pressure to innovate sustainably in an era marked by rapid environmental shifts and an escalating climate crisis. As businesses and individuals become more eco-conscious, firms like MG2 showcase their commitment through detailed sustainability reports. MG2’s latest sustainability

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15:50

American Freight's Open-Box Approach Sets a New...

Retail Refined ·

2024/04/09

As consumers increasingly seek out sustainable and value-driven shopping options, American Freight stands out with its distinctive approach to the retail market. By capitalizing on the trend towards open-box purchases and the demand for high-quality products at lower prices, this retailer is leading the charge in a retail evolution. American Freight's model of selling recertified returns at steep discounts and using technology to make the online shopping experience more like visiting a store is

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17:14

Stepping into the Future at Shoptalk 2024: Creating a...

Retail Refined ·

2024/03/29

The customers of today are no longer satisfied with mere products; they crave brands that provide immersive, distinctive, and tailored brand experiences.Athletic Propulsion Labs (APL) epitomizes this shift, setting a new standard in the luxury performance market with its innovative athletic footwear. APL's newly opened flagship boutique in Soho, with its artisan plaster walls and Italian-imported travertine flooring, serves as an exemplary showcase of the brand experience with APL.How does APL set

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20:13

The Future of Checkout is Check-in: Bolt Creates...

Retail Refined ·

2024/03/28

Amid rapid technological advancements and evolving consumer expectations, particularly from the digitally native Gen Z demographic, retailers face the urgent challenge of modernizing the checkout experience. This transformation goes beyond mere transactions; it's about cultivating enduring customer loyalty and deepening engagement in an increasingly competitive landscape.This episode of "Retail Refined," hosted by Melissa Gonzalez, features an enlightening discussion with Maju Kuruvilla, the CEO of

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17:35

Domino's Leads the Pack in Digital Innovation by...

Retail Refined ·

2024/03/22

As technology continues to reshape the retail landscape, digital innovation, especially through artificial intelligence (AI), takes center stage. Its transformative power over store operations and customer experiences positions AI at the forefront of industry evolution, driving businesses to explore how these tools can refine efficiency, enhance personalization, and redefine the shopping experience.How can AI revolutionize the retail sector, especially in enhancing customer interaction and

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26:26

Driving Personalization and Loyalty in Retail with...

Retail Refined ·

2024/03/19

With Artificial Intelligence advancing at a breakneck pace, the retail space is heating up. Advances in tech could not come at a better time: As consumers demand more tailored experiences, brands are turning to technology to meet these expectations. Mastercard, a global leader in loyalty solutions, is at the forefront of this transformation, offering its customerspersonalization and loyalty in retail.What role does personalization play in building customer loyalty? How can brands leverage technology

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44:24

The Future of Shopping: From Virtual Try-On Tech to...

Retail Refined ·

2024/03/12

Artificial Intelligence has the potential to transform the retail industry, and this transformation is already underway: From e-shopping assistant chatbots to virtual fitting tech, AI is revolutionizing retail. The future of shopping was a hot topic at the NRF convention, the industry's big show, earlier this year — and that's likely to continue at the upcoming Shoptalk.What does the integration of AI mean for the future of shopping? How can it revolutionize the way we shop and interact with brands

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44:24

AI Reshaping the Retail Industry One Personalized...

Retail Refined ·

2024/03/12

In the ever-evolving landscape of retail, the buzz around artificial intelligence (AI) is louder than ever. With the National Retail Federation (NRF) recently highlighting AI as a focal topic and its anticipated discussions at ShopTalk, it's clear that AI is not just a trend but a transformative force reshaping the retail industry. This episode of Retail Refined delves into how AI is enhancing the shopping experience, both online and offline, and what this means for the future of retail.How is AI

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31:52

Brand Trust and Authenticity: Two Essentials that...

Retail Refined ·

2024/02/20

AI is quickly becoming a leading player in building a unified retail experience. However, that success hinges on retailers’ ability to use the technology to generate brand trust and authenticity. Without those elements, it’s just AI.On the latest episode of Retail Refined, host Melissa Gonzalez chats with Krystina Gustafson, Senior Vice President of Content at Shoptalk, about the evolving landscape of retail and e-commerce. They discuss how AI, brand trust, and unified retail experiences reshape

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34:00

Unpacking the Future of Wellness and Retail in 2024

Retail Refined ·

2024/01/31

In the latest episode of Retail Refined, host Melissa Gonzalez peers inside the evolving world of wellness and retail in 2024. Joined by Jennifer Walsh, founder of Walk with Walsh, this episode offers a unique perspective on how wellness trends are reshaping the retail landscape.This episode of Retail Refined features an insightful discussion between Melissa Gonzalez and Jennifer Walsh. Walsh, a pioneer in the beauty retail industry and a proponent of integrating nature and neuroscience, shares her

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34:04

GNC’s Omni-Channel Evolution From Brick and Mortar to...

Retail Refined ·

2023/11/29

The transformation from a traditional brick-and-mortar store to an integrated commerce hub is crucial in the fast-evolving retail landscape. GNC's omni-channel evolution epitomizes this shift, blending in-person and digital experiences to meet the contemporary consumer's demands. But what does this mean for the future of retail?“Retail Refined,” hosted by Melissa Gonzalez, welcomes Nate Frazier, the COO and Executive Vice President of GNC, to explore this question. They discuss how GNC’s approach to

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28:01

The Power of Machine Learning and AI for Carriers

Retail Refined ·

2023/10/26

With powerful tools like machine learning and AI, could retail logistics headaches be a thing of the past?With the rise of e-commerce, especially during the pandemic, the logistics and delivery sector has seen a significant uptick in activity. As consumers increasingly rely on online shopping, the need for efficient and sustainable delivery solutions has never been more paramount.Retail Refined’s Melissa Gonzalez sat down with Mike Robinson, Head of Retail Solutions and Founding Member of T8N (The

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11:37

The Power of Consumer Insights: Enhance Performance...

Retail Refined ·

2023/09/26

In the latest episode of Retail Refined, conducted at the Retail Influencer CEO Forum 2023, host Melissa Gonzalez explores the transformative power of consumer insights with guest Elizabeth Oates, VP of Consumer Insights at Ulta Beauty. They discuss how data-driven insights can enhance performance, foster customer loyalty, and shape the beauty industry's future. Oates emphasizes the importance of understanding consumers holistically, from Gen Z to the upcoming Gen Alpha, and how Ulta is leveraging

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10:56

Adapting to a Constantly Changing Market: Leadership...

Retail Refined ·

2023/09/21

During the recent 2023 Retail Influencer CEO Forum, Retail Refined’s Melissa Gonzalez sat down with Neil Blumenthal, co-CEO and co-Founder of Warby Parker, to discuss the brand's journey and its innovative approach to leadership in the eyewear industry. Blumenthal highlighted Warby Parker’s commitment to providing affordable eyewear while also making a positive impact with their “Buy a Pair, Give a Pair” initiative. He also touched on the brand's technological advancements, such as virtual try-ons

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17:37

Innovation Through AI is Helping Major Shifts in the...

Retail Refined ·

2023/09/19

The retail landscape is not just shifting—it's making monumental changes at an astonishing rate, thanks to advances in technology like artificial intelligence, better known as AI. Companies like Meta are at the forefront of this change, driving innovation through AI, mobile optimization, and an ever-evolving array of social platforms. For retail brands, adapting to this new landscape means embracing AI's optimization potential in real-time, particularly in performance marketing. This leaves the

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3:24

Blending Digital and Physical Realms for the Future...

Retail Refined ·

2023/09/02

The future of retail is not just a question of digital versus physical; it's about creating a seamless, multi-dimensional experience that speaks to consumer emotions as much as it does to their needs.Melissa Gonzalez, Host of Retail Refined, and Principal, MG2 and Founder of The Lionesque Group, underscores the enduring power of brick-and-mortar stores in establishing brand awareness, affinity, and purchase intent. Her insights point to a future where digital, physical, and emerging technologies

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181 results

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