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PODCAST

Retail Refined

Retail Refined, hosted by Melissa Gonzalez, is designed for retail leaders and lovers alike, and explores the in-store technology of the future, challenges the industry’s preconceived notions and brings together retail’s biggest names to understand the brand strategies that will define the next decade in retail.

business marketing

All Episodes

44:17

How Luxury Resale Became Big Business: Inside...

Retail Refined ·

2025/10/30

Luxury retail is in the midst of a reinvention. Circular fashion has moved from trend to transformation, reshaping how consumers perceive value, ownership, and access. According to the 2025 BCG × Vestiaire Collective Resale Report, the secondhand fashion and luxury market now totals $210 to $220 billion globally and is projected to reach $320 to $360 billion by 2030—growing nearly three times faster than the primary market. Among Gen Z consumers, as much as 45% of handbags are already purchased

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36:35

From Heritage to Hospitality: The Faherty Blueprint...

Retail Refined ·

2025/10/15

Great clothes may be where it starts, but today’s shoppers are looking for something more — a sense of connection, belonging, and shared purpose. Research shows that 90% of consumers value authenticity when deciding which brands to support: a clear reminder that while quality and design remain vital, meaning has become the new measure of loyalty. Today, brands across the industry are striving to evolve beyond products to create richer experiences that foster genuine connection and community.So, how

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31:13

Fashion, Identity, and Digital Life Collide: Why...

Retail Refined ·

2025/10/08

As the lines blur between fashion, identity, and digital life, brands are racing to understand how today’s youth are reshaping culture and commerce. Pacsun’s new Youth Report 2025, produced in partnership with GlobalData, offers one of the most detailed portraits yet of Gen Z and Gen Alpha—two generations united by self-expression but divided by how they experience and influence the world. With 75% of Gen Alpha buying apparel for social media content and comfort leading the way in how youth define

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31:24

Consumer Brand Growth Formula: Value Proposition,...

Retail Refined ·

2025/09/03

Building consumer brands today requires more than clever marketing; it demands brand trust. Consumers want proof that products work, delivered at prices that feel accessible. That shift has raised the bar for founders, especially as 86% of consumers say authenticity influences which brands they support—with Gen Z placing even greater emphasis on it. Credibility and purpose are not optional for entrepreneurs; they form the foundation of growth.How can entrepreneurs disrupt established markets by

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32:02

Scaling A Heritage Brand: Bringing a Local Lens to...

Retail Refined ·

2025/08/26

Retail is evolving at a lightning pace, with consumer expectations higher and more informed than ever before. Deloitte research shows that 80% of consumers prefer brands that offer personalized experiences, with those customers spending up to 50% more. For heritage retailers, this shift presents both opportunity and challenge: how do you honor local legacy while competing in a world where customer expectations are increasingly shaped by global brands and digital-first experiences?How can a heritage

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32:02

Scaling A Heritage Brand: Bringing a Local Lens to...

Retail Refined ·

2025/08/26

Retail is evolving at a lightning pace, with consumer expectations higher and more informed than ever before. Deloitte research shows that 80% of consumers prefer brands that offer personalized experiences, with those customers spending up to 50% more. For heritage retailers, this shift presents both opportunity and challenge: how do you honor local legacy while competing in a world where customer expectations are increasingly shaped by global brands and digital-first experiences?How can a heritage

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18:38

A Look at the Rise of Commerce Media Networks: How...

Retail Refined ·

2025/07/02

As traditional digital advertising struggles to retain consumer trust, brands are exploring new, more authentic ways to connect with shoppers. Platforms like commerce media networks, which weave together commerce, content, and data, are emerging as powerful tools in this shift. Research from MG2 Advisory reveals that only about 37% of consumers feel brands genuinely act on their stated values, underscoring the urgent need for more meaningful brand experiences.So, how can brands take control of how

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16:31

Bringing Hospitality to Retail as an Authentic...

Retail Refined ·

2025/06/11

Luxury retail is no longer confined to storefronts and seasonal campaigns. Brands are bringing hospitality to retail, building deeper emotional connections, and extending their presence beyond the product. Coach, among other heritage labels, is experimenting with cafés, branded bars, and immersive spaces that offer more than a transaction—they offer belonging. According to MG2 Advisory, 1 in 5 consumers say immersive, sensorial store experiences are a top reason they return to luxury stores, and

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27:10

How LEGO Puts Play to Work Across Retail Experiences:...

Retail Refined ·

2025/05/29

As in-store experiences become key to brand loyalty, LEGO is doubling down on its core brand essence of play, using it as both a design philosophy and a strategic lever. The company is transforming its physical spaces into destinations that spark imagination, encourage interaction, and strengthen emotional connections with shoppers of all ages. With nearly 70% of parents surveyed citing creativity as an essential skill for their children’s development, LEGO’s cross-generational appeal has never been

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36:59

Building Loyalty Through Generational Evolutions:...

Retail Refined ·

2025/05/15

As Gen Z cements its role as the cultural vanguard and Gen Alpha begins to assert its voice, brands face mounting pressure to not only keep pace but to actively shape youth identity. With social commerce booming and physical retail undergoing reinvention, staying relevant means delivering experiences as dynamic as the customers themselves. One stat alone says it all: after Kendrick Lamar sparked a flare jeans frenzy, American Eagle saw a 125% spike in Google searches and 25% more store traffic in

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36:18

What is Unreasonable Hospitality in EV Environments?

Retail Refined ·

2025/05/08

As electric vehicle adoption surges—projected to make up over half of all new car sales in the U.S. by 2030—the expectations around where and how we charge are rapidly evolving. Charging stations are no longer just utility hubs; they are becoming lifestyle touchpoints. Today’s EV drivers seek more than speed and convenience—they want frictionless technology, elevated amenities, and design that speaks to their personal values. A new report from MG2 Advisory asks: What if EV charging stations embraced

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1:23

Celebrating Women's History Month: From Opening Bell...

Retail Refined ·

2025/03/21

This Women’s History Month, Retail Refined’s host joined The DealMakeHers for a series of transformative moments — from opening and closing the Nasdaq to sharing an intimate tea with trailblazer Gloria Steinem.Across several days of meaningful conversations and landmark events, we celebrated women’s leadership, innovation, and resilience. Here’s a recap:Opening Nasdaq For International Women’s DayWomen’s groups gathered alongside the Editor-in-Chief of Glamour and the Nasdaq team to ring the Opening

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32:01

A Look into Anthropologie's AnthroMagic: The 'What,...

Retail Refined ·

2025/02/20

Anthropologie has long been a destination for customers seeking unique fashion, home decor, and lifestyle products. But what makes the brand stand out isn’t just its product offerings—it’s the magic woven into every store visit, online interaction, and shopping experience. With retail evolving at an unprecedented pace, brands must find ways to merge data-driven decision-making with creative storytelling to stay relevant. Anthropologie’s marketing approach, known as “AnthroMagic,” is an example of

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32:17

Madewell’s Data Driven Evolution for Today’s Consumer

Retail Refined ·

2024/12/19

In the ever-evolving world of retail, success hinges on understanding the modern consumer's priorities: personalized shopping, timeless quality, and seamless experiences. Madewell, a denim-first brand, has leaned into these trends by redefining its in-store shopping and product strategies. With the rise of digital integration and customer-driven design, the stakes have never been higher for retail leaders to deliver exceptional experiences that resonate across demographics. How does Madewell

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31:03

True Religion Sets the Bar for Legacy Brands Seeking...

Retail Refined ·

2024/11/01

A striking 86% of consumers now prioritize authenticity when choosing which brands to support, emphasizing the value of transparency, authentic connections, and relevance in today's market. True Religion, remains true to its roots in culture, sports, and music, through authentic partnerships and a modern approach to style. Leading this transformation, Chief Marketing Officer Kristen D'Arcy leverages collaborations with sports figures and cultural influencers to engage a new generation of consumers,

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26:52

Urban Outfitters is Shaping the Future of Retail with...

Retail Refined ·

2024/10/15

The retail landscape is rapidly evolving, and Urban Outfitters is stepping up to meet the challenges of reaching both Gen Z and the emerging Gen Alpha. Gen Z, a generation coming of age amid social and technological shifts, is the first to begin their adult lives in a post-pandemic world. They crave individuality but also a strong sense of community. Urban Outfitters is on a mission to bridge these needs, while also preparing to serve Gen Alpha, a younger cohort that is already exhibiting similar

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37:37

Milani Cosmetics Redefines Beauty Standards with a...

Retail Refined ·

2024/09/26

As beauty consumers become increasingly vocal about diversity and inclusivity, brands are being pushed to evolve beyond the traditional definitions of beauty. According to a recent report by Beauty Packaging, 63% of American consumers feel inspired by brands that showcase diversity in their advertising, and 73% agree that the beauty industry still plays on insecurities. With the stakes this high, beauty brands that fail to reflect real-world diversity are at risk of losing relevance.How are brands

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37:24

Leading With Curiosity, Creating a Playbook of Store...

Retail Refined ·

2024/08/29

The retail landscape is rapidly evolving, and brands are redefining their approach to in-store experiences to remain competitive. Victoria's Secret & Co. is at the forefront of this change, focusing on creating a welcoming and inclusive environment through its 'Store of the Future' initiative. This episode explores how Victoria's Secret is leading with curiosity and a commitment to storytelling in the design and execution of its new store formats. As the stakes in retail continue to rise, how

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40:50

A New Era of Retail is the Rise and Integration of...

Retail Refined ·

2024/07/09

Robert D'Loren, of Xcel Brands and ORME, discussing the transformative impact of live streaming and social commerce on the retail industry.

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30:33

The Rise of Regenerative Agriculture and Strategies...

Retail Refined ·

2024/06/18

As the global conversation around sustainable food systems intensifies, regenerative agriculture has emerged as a transformative approach to farming that prioritizes ecosystem health, soil vitality, and nutritional quality. This episode of Retail Refined explores why regenerative agriculture is capturing the attention of consumers, policymakers, and investors alike. With nearly 90 regenerative farms funded and over $30 million in financing secured, Steward, led by Dan Miller, is at the forefront of

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