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PODCAST

The Social Housing Round Table

Join Matthew Baird for a free, weekly networking forum discussing anything and everything in Social Housing with a different guest speaker each week.The idea? To create a community from the conversations that matter.

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All Episodes

59:04

Female Leadership in Social Housing - A Question of...

The Social Housing Round Table ·

2025/08/12

In this episode of The Social Housing Round Table, Janine Green takes a candid look at leadership, not just in the boardroom, but at every level of the housing sector. She explores why inspiring others, challenging poor practice and fostering a culture of growth has never been more critical.With resources stretched, complaints rising and complex cases on the increase, Janine argues that leadership is a choice we make daily, not a title we hold. Tune in for practical insights on how to model the

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01:03:11

Preventing Temporary Accommodation Bankrupting Councils

The Social Housing Round Table ·

2025/08/05

This week’s Social Housing Round Table welcomed Guy Horne, CEO of HSPG, for an in‑depth look at how we can prevent temporary accommodation from bankrupting local authorities.The conversation ranged widely — from the structural causes of the current crisis to new approaches in homelessness prevention, future rent convergence, shared ownership, commercial-social partnerships, acquisitions, and the realities of working effectively with local authorities. Packed with sector insight and grounded in

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01:01:31

Communities of Communities in Communities - Future...

The Social Housing Round Table ·

2025/07/30

When Jamie Adam of Berneslai Homes stepped in at short notice to lead The Social Housing Round Table, the conversation that followed proved anything but last minute. Exploring the layered reality of “communities within communities within communities,” Jamie unpacked the challenges and opportunities that social landlords face in connecting with – and truly understanding – the people they serve. From practical engagement to cultural understanding, this episode shines a light on how deep-rooted

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58:42

What Does it Mean to Be Competent and Qualified in...

The Social Housing Round Table ·

2025/07/22

This week’s Round Table tackled a deceptively simple question: what does it really mean to be competent and qualified in social housing?Led by Samantha Whenman, this session sparked honest debate about skills, standards, assumptions and accountability across the sector. With over 60 attendees, the conversation highlighted just how complex and overdue this discussion is. From formal qualifications to lived experience, and from regulatory frameworks to on-the-ground realities, this session asked the

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01:01:55

Understanding Young People's Experience Working in...

The Social Housing Round Table ·

2025/07/15

This week’s Round Table focused on a vital question for the future of the sector: how are young people experiencing careers in social housing today?Led by Meghan Rank and members of CIH Futures, this powerful session explored early career journeys, the structural barriers many face and what the sector must do to retain and support younger professionals. You’ll also hear about the CIH Futures survey currently live - created to give voice to those under 35 working in housing and inform action on

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01:00:34

Delivering Transformational Change through...

The Social Housing Round Table ·

2025/07/11

In this special leadership-focused episode of The Social Housing Round Table, sponsored by Alertacall, we were joined by Evie Copeland, Director of Customers and Communities at Berwickshire Housing Association.Evie brought honesty, experience and ambition to a wide-ranging discussion on transformational change through outstanding customer and stakeholder engagement. She shared what’s worked, what’s been hard and what it really takes to lead change from within. Key discussion points included: – The

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01:28:00

CIH Vice President Nominee Special

The Social Housing Round Table ·

2025/07/08

This week’s Round Table gave space to an important moment in the social housing calendar: the Chartered Institute of Housing’s Vice-Presidential election. Five candidates — Evie Copeland, Thomas Sutton, Katrina Henshaw, Paul Smith and Hony Premlal — joined Matt Baird for an open conversation about their vision, motivations and hopes for the future of the sector. Expect: – Honest reflections on lived and professional experience – A range of perspectives – A shared belief in collaboration, equity and

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01:05:24

What if an ASB Case isn't ASB?

The Social Housing Round Table ·

2025/07/01

In this ASB Awareness Week special, the Social Housing Round Table welcomed Sharon Murphy and Jack Madge from Green & Burton ASB Associates to explore one of the most debated questions in the sector:What if an ASB case isn't ASB? With over 115 attendees from across the sector, the conversation tackled: – How we define anti-social behaviour – The difference between criminality, nuisance and neighbour disputes – Why victim-centred approaches and partnership working are essential – And where

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59:21

Driving Change Through Resident Voices

The Social Housing Round Table ·

2025/06/17

What does it look like when a housing provider fully commits to listening, reflecting and responding to feedback—not just in principle, but in practice?In this episode, Joe Williams from Settle joins Matt Baird to share an honest and refreshingly open account of their approach to feedback, culture change and continual improvement. Joe doesn’t gloss over what’s gone wrong. Instead, he shares the real journey: from discomfort and pushback to meaningful progress. Expect thoughtful insights on: – What

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01:01:08

Inquests in Social Housing: What you Need to Know

The Social Housing Round Table ·

2025/06/10

This week’s Social Housing Round Table sponsored by Devonshires focused on a sensitive but essential topic: inquests.Joined by Samantha Grix and Charlotte Greatorex of Devonshires, the session shed light on what happens when a resident dies, what landlords can expect from the inquest process, and how responsibility is examined and understood. Key themes included: – When and how landlords are held accountable – The role of evidence, communication, and context – The emotional and legal expectations

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01:01:54

Beyond the Surface: The Real Cost of Damp and Mould

The Social Housing Round Table ·

2025/06/04

In this episode of The Social Housing Round Table, James Green of Breathe Pure joins Matt Baird to shine a light on one of the sector’s most urgent and frustrating issues: damp and mould.With honesty and urgency, James challenges the sector’s complacency, calling out the gap between intent and action five years after the tragic death of Awaab Ishak. The session explores: – The real human cost of poor living conditions – Whether the sector has the willingness to act – What needs to change now to

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01:04:32

Does Social Housing Have a Willingness to Change?

The Social Housing Round Table ·

2025/05/27

In this week’s powerful episode of The Social Housing Round Table, Elaine Middleton led a frank and impassioned discussion around the sector’s willingness—or reluctance—to change.Drawing on insights from both social and private housing, Elaine made the case that if the sector continues to resist evolution, it risks a catastrophic collapse. From resident voice and trust, to structural rigidity and decision-making, nothing was off the table. Expect passionate contributions, uncomfortable truths, and

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01:04:06

Are complaints scores in TSMs accurate? With Chris...

The Social Housing Round Table ·

2025/05/24

Chris Holloway of Greatwell Homes joins us this week to discuss TSMs, complaints and accuracy.Are the TSM scores accurate? What constitutes a good service score? And how can we improve this all through collaboration?

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01:00:20

Survey Results: Benchmarking Knowledge and...

The Social Housing Round Table ·

2025/05/13

This week’s Social Housing Round Table featured Jo Leckie and Clare Paterson, who returned to the Round Table to share findings from their benchmarking survey on Knowledge and Information Management (KIM) in the housing sector.The session unpacked why 'good data' isn’t always the right data, and why tenants’ voices must be given equal weight alongside performance indicators and system outputs. With nearly 70 attendees from across the sector, the discussion highlighted the need to break down silos,

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01:00:13

Awaab's Law - How the Government is Taking it Forward

The Social Housing Round Table ·

2025/04/29

This week’s Social Housing Round Table welcomed Dr. Eve Blezard from the Chartered Institute of Housing for an important discussion on the implementation of Awaab’s Law.Eve outlined what housing providers can expect as the sector moves from consultation to delivery, the moral imperative driving change and the operational and financial hurdles providers must overcome. The conversation didn't shy away from the realities: balancing regulation with real world challenges, ensuring tenant safety and the

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01:02:02

Bringing Development and Asset Teams Together for the...

The Social Housing Round Table ·

2025/04/23

This week, Sarah Daly from Agile Homes joined The Social Housing Round Table to ask a crucial question: how do the decisions we make at the point of development ripple into long-term asset spend and more importantly, tenant experience?Drawing on her extensive background across sustainability, retrofit and neighbourhood regeneration, Sarah opened a wide ranging conversation on how better communication between development and asset teams could unlock serious long-term value. More than 50 people

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01:00:01

How Important is Social Housing Experience when...

The Social Housing Round Table ·

2025/04/15

This week’s Social Housing Round Table welcomed Simon Elsworth, Operations Manager at Sovereign Network Group, for a lively and wide-ranging conversation on recruitment in the housing sector.With perspectives from execs, tenants, recruiters, consultants, and front-line staff, the session explored the tension between valuing sector experience and hiring purely on skills. It’s a big, timely conversation—and one that easily could’ve run twice as long. Tune in for fresh thinking, straight talk, and

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58:55

COVID's Tech Legacy: The transformative tools we...

The Social Housing Round Table ·

2025/04/08

Has technology enhanced or hindered the customer journey in social housing?This week, The Social Housing Round Table, led by Stewart Davison of Elehan Consulting, dives into the complex relationship between digital tools and human connection. We explore whether the lessons learned about technology during the 2020 pandemic have been embraced or abandoned and discuss finding the right balance for effective engagement. Tune in! Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd

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59:29

Housing and Politics - For People Who Don't Like the...

The Social Housing Round Table ·

2025/04/01

How strong is the relationship between politics and social housing? Tune in to this episode of The Social Housing Round Table for a candid discussion with Eddie Hughes, Former Housing Minister, as we explore the complex dynamics between MPs, Registered Providers, Local Authorities, constituents and the wider social housing landscape. We move beyond policy debates to examine where these relationships excel, where they falter and how we can foster more productive change. This was a hugely popular

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01:00:01

The Benefit of Long-Term Planning in Retrofit

The Social Housing Round Table ·

2025/03/25

This episode of The Social Housing Round Table features Andrew Todd, Head of Net Zero Carbon at Sureserve, leading a crucial conversation on long-term retrofit planning. We discussed strategies for effective resident engagement, avoiding a "guinea pig" scenario and ensuring a smooth transition to new technologies. Discover the importance of clear communication, quality installations and post-retrofit support in creating warm, affordable and healthy homes for social housing residents. Massive thanks

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148 results

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