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PODCAST

Nobody Told Me That! A Dental Podcast with Teresa Duncan

Teresa Duncan, speaker and corporate consultant

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

business management

All Episodes

38:55

EP 144 Dental Billing & Outsourcing with Michelle Repash

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/02/25

"More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter || " Dental billing companies can spot embezzlement and cash flow issues faster than your in-house team! Dental billing expert Michelle Repash shares how she uncovered employee theft by noticing deleted insurance checks - a discovery that led to jail time for a trusted, long-term staff member. With 35 years of dental experience, Repash explains why traditional in-house billing is becoming so

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52:33

EP 143 Medical Billing for Dental Procedures: Your...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/02/11

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Leslie Icenogle, CPC, a leading medical-dental billing expert, shared her strategies to maximize your dental revenue through proper medical coding. From documenting procedures correctly to navigating Medicare's maze, she breaks it down for me. She also shared how a chance encounter at a post office led to significant patient benefits - it’s a great story! It demonstrates how proper medical billing can

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53:39

EP 142 How Erika Pusillo Built A Dream Career As A...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/01/28

Are you signed up for my newsletter? Watch this episode on YouTube! Ever wonder what happens when a sterilization tech becomes a practice optimizer for a 50-person dental office? I sat down with someone who lived that exact journey, and her insights might surprise you. Meet Erika Pusillo, who shares her transformation from handling sterilization duties to optimizing one of Florida's leading dental practices. Our conversation touched on the challenges and triumphs of managing a large dental team,

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36:34

EP 141 Hiring a Dental Manager? Avoid These Mistakes

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/01/14

Are you struggling to find the right office manager? It might be costing you more than you think! In this episode, I’m sharing how to avoid the common hiring mistakes many dental practices make when choosing the perfect manager. I’ll explain why clear job descriptions are crucial, how to prevent overloading managers with unrealistic expectations, and the key traits to look for during the hiring process. Key Takeaways: Clear job descriptions are essential to avoid overloading your office

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27:34

EP 140 My Advice and Two Impactful Words For An...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/12/31

Along with my quick wrap up of 2024 I thought that I'd share two words that have helped me in difficult situations. Perhaps they'll come in handy for 2025 and the many decisions to come. The simple words "unless" and "until" have helped me get to the root of objections and set boundaries. Don't worry - I'll give you examples! What You'll Learn: Set Boundaries Effectively: Learn how I use "until" to create clear boundaries when encountering new situations. Find Real Reasons: Asking someone

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31:38

EP 139 Industry Updates and How They Impact Your...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/12/17

Ted Osterer returns to the show to discuss recent bankruptcies and sales in our industry. Large companies are experiencing shifts and they have teams of advisors. How can a smaller dental business learn from these mistakes and strategize for their own success? Ted shares how understanding key financial metrics like EBITDA, cost of goods, and margins has become essential in the dental industry. Businesses have to use data instead of intuition.What about offices that haven’t had that kind of training

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01:01:29

Ep 138 What Every Dental Practice Needs to Know About...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/12/03

In this episode of Nobody Told Me That!, I sit down with HR expert Alan Twigg from Bent Erickson and Associates to discuss HR policies and how they can make or break a dental practice. From avoiding legal pitfalls with proper documentation to navigating the National Labor Relations Act, we cover items you need to know to safeguard your practice. It’s not easy to create and maintain a productive, compliant workplace but it’s part of our job as practice leaders. We talk about these key HR issues:

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28:40

Ep 137 How and When to Terminate a Patient

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/11/19

Not every patient is a good fit for your practice. Life is actually easier when you prune the bad ones. If you've dealt with patients who miss appointments, delay payments, or even compromise your team's safety, this episode is for you. This episode breaks down when and why patient termination may be necessary. You'll need a well-documented process for issuing termination letters and handling uncomfortable situations, like bumping into a terminated patient outside the office. Ensuring a safe,

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35:41

EP 136 Growing Into A Great Manager

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/11/06

Being a new manager is scary and challenging. Everything is different now. You are juggling your work friendships and building trust with your doctor. You're managing different personalities all while leading by example, there's a lot more to it than meets the eye. Plus, it can be lonely at the top. I’ll share personal stories—like a lesson learned the hard way with patient emails 🤦🏻‍♀️—and share insights specifically for new managers. Be sure to check the show notes for added resources,

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32:31

EP 135 Chew On This Cross-Pod: Space Dentistry and...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/10/22

These are excerpts from two fun episodes of my other podcast Chew on This. Have you ever wondered how treatment in space would happen? Of course you have! My co-host Kevin Henry and I explore the challenges of space dentistry, including how microgravity affects oral care and the innovations being developed for astronauts. We also discuss Minnesota's recent legislation allowing dental assistants to administer certain injections, highlighting the implications for dental practices and patient care. Be

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36:52

EP 134 What's The AADOM Conference All About? |...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/10/09

What's the big deal with the AADOM Conference? New attendees are often surprised by the event so let me share what to expect. The AADOM Conference offers networking and educational sessions plus key opportunities for dental office managers to elevate their careers. ‘Recharged’ is a common way to describe how you'll feel after the sessions. I'll cover: Who attends How it's evolved over the years The quality of education The various awards & designations This conference is on my “don't

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01:02:48

Ep 133 Cross-Pod: The Future of Dental Billing

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/09/10

I'm sharing a recent podcast episode I recorded with my friends at A Breath of Fresh Air. Their podcast focuses on dental billing and they wanted my thoughts on our industry’s future. We talked about the surprising ways dental and medical billing might start to merge, and why having top-notch training and qualifications isn't just a good idea — it's a must. And, of course, we’re dishing out plenty of practical tips, insider insights, and a few laughs along the way. I hope this episode is helpful

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35:13

EP 132: How to Manage Out-of-Control Claims in Your...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/08/27

Dealing with out-of-control claims can feel overwhelming but I’m here to help you get a handle on it. We’ll break down actionable steps to bring order to the chaos and make sure your dental aging report cleans up nicely. I’ll walk you through essential steps like setting up separate bank accounts to keep things organized, running insurance aging reports to keep track of pending claims, and sorting out those duplicate claims before deadlines hit. My advice on staying patient and organized will also

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36:24

EP 131: The Truth About Going Out of Network

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/08/13

YouTube: https://youtube.com/@odysseymgmt You should know a few facts about leaving a network before you make any big decisions. In this solo episode, I share tidbits from my hundreds of strategy calls with dentists and managers on this topic. Typically the call starts out with a focus on how much revenue can be generated and patient reactions. I’m more concerned with level-setting your expectations and taking care of your team members. Touchpoints: Losing patients will suck Why staying in

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35:12

EP 130: Insurance Mailbag: Audits, Medicare Advantage...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/07/31

My Mid-Year Insurance Update webinar generated a lot of questions (as usual!). I couldn’t answer them all so I thought I’d share them with you. The webinar touched on Open Season, Medicare Advantage, audits, materials upgrades and participation considerations. This mixed bag of questions was fun to answer and I hope you are able to utilize the info! A few talking points: Navigating shared networks Billing for non-covered services Self-funded and fully funded Medicare Advantage fraud,

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57:41

EP 129: Mastering Dental Marketing with Sean Hamel

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/07/22

In this episode I was able to hang out with Sean Hamel, the brain behind the Art of Dental Marketing. He believes strongly in personalized, emotionally engaging marketing and gave us lots of examples. He talked about using killer videos and photos to rock Google My Business and then shared super creative ways to get your practice noticed in your community. I still have a lot to learn about videos and self-promotion! Ready to level up your marketing? Let's dive in! A few talking points:

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56:28

EP 128: Virtual Clinical Dentistry Is Easier You...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/06/30

Don't forget to check out the video episode on YouTube! My friend Brant Herman joins me to talk about virtual clinical dentistry. It's not a stretch to call him a dental visionary. His Mouthwatch camera enabled low cost intraoral imaging at a time when documentation needs increased tremendously. It was a foray into teledentistry that led to our topic of virtual care solutions. Dentistry.one is helping dentists interact and treat patients who often can't make it into our offices. For all of you who

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12:38

EP 127: Bite-Sized Social Media Strategies for Dental...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/06/15

Don't forget to check out the video episode on YouTube! In this special mini edition of “Nobody Told Me That!” I turned the reins over to Rita Zamora of Connect 90 to share her expertise in social media content. Social media fatigue is real, but Rita has solutions. Bonus Tip – Get Some Help: If social media still feels too daunting, Rita advises considering professional help, such as the services offered by her team at Connect 90. They offer a free 30-day trial for social media management, with no

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57:24

EP 126: Virtual Receptionists and Digital Customer...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/06/05

Don't forget to check out the video episode on YouTube! In this episode of "Nobody Told Me That!" we explore how modern solutions like virtual assistants are transforming dental practices. Joined by industry experts Rita Zamora and Rebecca Herring, expect thought-provoking insights on the rise of virtual front desk teams and how they're revolutionizing patient interactions. From chatbots charming Gen Z to full virtual admin teams, we discussed the tech-savvy solutions reshaping the dental

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55:53

EP 125: AI’s Impact on Diagnosis, Treatment and...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/05/22

Don't forget to check out the video episode on YouTube! In this episode, I interviewed Dr. Mike Barniv who has impressive street cred in the AI, carrier and clinical arenas. He’s currently the VP of Clinical Affairs at Pearl. Dr. Barniv shared AI’s role in treatment case acceptance. Hint - it helps tremendously! We had a frank talk about how the carriers are using AI in adjudication. A few talking points: How does AI help dentists to efficiently examine historical images to chart disease

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145 results

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