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PODCAST

Nobody Told Me That! A Dental Podcast with Teresa Duncan

Teresa Duncan, speaker and corporate consultant

Teresa Duncan explores the dental business from behind-the-scenes of the industry to tackling management and business issues in the office. Show notes over at http://nobodytoldmethat.libsyn.com/

business management

All Episodes

57:50

EP 154 Dental Case Acceptance Tips: How Your Team Can...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/07/30

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Is the secret to more dental case acceptance hiding in plain sight right inside your own team? If you’ve ever wondered why some patients freeze at the mention of treatment costs, or how to handle those moments when someone starts Googling your every word from the chair, you’re not alone. In this episode, Teresa talks with Angela Sullivan of Adaptive Dental Solutions about effectively helping teams

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01:03:24

EP 153 Dental Clues to Your Baby’s Developmental...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/07/08

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter What if your child’s speech or chewing could give you clues about hidden developmental delays? Did you know that your child’s visit to the dentist could hold hidden insights into their overall development? Join host Teresa Duncan and guest Ann-Marie DePalma as they unravel the fascinating connections between a child’s oral health and early signs of developmental delays—including conditions like

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41:51

EP 152 Future of Interoperability of Dental...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/06/24

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Imagine a dental world where patient data flows as freely as it does in medicine—no more wasted time, lost information, or clunky workarounds. Vyne’s CEO Steve Roberts sits down with me to discuss why the dental industry is ready for transformational change and what that means for claims processing, practice efficiency, and ultimately, better care for your patients. I shared my frustration at the

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44:06

EP 151 Dentists Are Burning Out FAST and Here's How...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/06/04

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Are you a dentist feeling overwhelmed, burned out, or just stuck in survival mode? What if the real issue isn’t your clinical skills, but how you’re managing your time, your stress, and your practice? Mark Davis built and ran 16 dental practices over the course of his career — and now he’s sharing what most dentists never figure out until it’s too late. The pressure to stay on schedule, the chaos of

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01:03:19

EP 150 She Turned $40/mo Side Hustle into a 7-Figure...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/05/24

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter She started charging just $40 a month—now she runs a business that hit 7 figures. In this episode, Amanda DeMoura shares how her small side hustle evolved into a thriving dental business, what it really took behind the scenes, and the unexpected turns that shaped her success. In this episode, we talk about her journey from the ground up, navigating remote work and entrepreneurship, and what happens

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55:29

EP 149 Dr. Greg Wu Defies Medical Odds and Grows As A...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/05/08

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter A stroke stole his manual skills—could it end his career? In this episode, Dr. Gregory Wu opens up about the life-altering moment a stroke derailed his clinical career and how it made him a better businessman and leader. At the peak of his practice, Greg faced a sudden medical crisis that left him unable to perform dentistry—a devastating blow to any clinician. He shares what it felt like to lose not

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31:37

EP 148 What To Do When Tragedy Strikes A Dental Practice

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/04/23

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter What actually happens when an unexpected loss or injury shatters the routine of your practice? It’s a question no one wants to ask—until it’s too late. I would like to walk you through the uncertainty that can unfold in a dental practice when the unexpected happens to the doctor at the center of it all. My hope is that you are prepared - nobody told me that, remember? The sudden loss of a

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01:01:47

EP 147 Why Most Dentists Are Losing Money on PPOs…...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/04/08

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Are you a dentist or manager in a seemingly endless struggle to stay profitable on PPO plans? You're definitely not alone. One of my first trusted resources in dentistry was Unlock the PPO’s Sandy Hudson and Lisa Weber. Sandy joined me for a truly nerdy but very informative chat about networks and negotiations. We talked about the hidden challenges within shared network agreements and how she avoids

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54:22

EP 146 Key Tips You Absolutely Need Before...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/03/25

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Outsourcing your dental billing can either clean up your RCM or leave you picking up the pieces. Before you trust someone with your cash flow, make sure you know exactly what to ask and what to look for in a biller. In this episode, Julia Nevo shares hard-won lessons from working in the world of dentistry and dental billing. We cover what makes a great dental biller truly valuable, and why outsourcing

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53:36

EP 145 DENTAL INSURANCE and MEDICARE ADVANTAGE...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/03/11

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Missing these insurance secrets could cost your dental practice - are you prepared? From navigating insurance portals and password overload to the shift toward Electronic Funds Transfers (EFTs), the demands on dental teams are growing. Colleen Huff shares insights on handling leased networks, making informed choices about dental insurance, and avoiding the pitfalls that catch many offices off guard

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38:55

EP 144 Dental Billing & Outsourcing with Michelle Repash

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/02/25

"More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter || " Dental billing companies can spot embezzlement and cash flow issues faster than your in-house team! Dental billing expert Michelle Repash shares how she uncovered employee theft by noticing deleted insurance checks - a discovery that led to jail time for a trusted, long-term staff member. With 35 years of dental experience, Repash explains why traditional in-house billing is becoming so

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52:33

EP 143 Medical Billing for Dental Procedures: Your...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/02/11

More management and insurance knowledge in my newsletter: https://www.odysseymgmt.com/newsletter Leslie Icenogle, CPC, a leading medical-dental billing expert, shared her strategies to maximize your dental revenue through proper medical coding. From documenting procedures correctly to navigating Medicare's maze, she breaks it down for me. She also shared how a chance encounter at a post office led to significant patient benefits - it’s a great story! It demonstrates how proper medical billing can

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53:39

EP 142 How Erika Pusillo Built A Dream Career As A...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/01/28

Are you signed up for my newsletter? Watch this episode on YouTube! Ever wonder what happens when a sterilization tech becomes a practice optimizer for a 50-person dental office? I sat down with someone who lived that exact journey, and her insights might surprise you. Meet Erika Pusillo, who shares her transformation from handling sterilization duties to optimizing one of Florida's leading dental practices. Our conversation touched on the challenges and triumphs of managing a large dental team,

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36:34

EP 141 Hiring a Dental Manager? Avoid These Mistakes

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2025/01/14

Are you struggling to find the right office manager? It might be costing you more than you think! In this episode, I’m sharing how to avoid the common hiring mistakes many dental practices make when choosing the perfect manager. I’ll explain why clear job descriptions are crucial, how to prevent overloading managers with unrealistic expectations, and the key traits to look for during the hiring process. Key Takeaways: Clear job descriptions are essential to avoid overloading your office

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27:34

EP 140 My Advice and Two Impactful Words For An...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/12/31

Along with my quick wrap up of 2024 I thought that I'd share two words that have helped me in difficult situations. Perhaps they'll come in handy for 2025 and the many decisions to come. The simple words "unless" and "until" have helped me get to the root of objections and set boundaries. Don't worry - I'll give you examples! What You'll Learn: Set Boundaries Effectively: Learn how I use "until" to create clear boundaries when encountering new situations. Find Real Reasons: Asking someone

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31:38

EP 139 Industry Updates and How They Impact Your...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/12/17

Ted Osterer returns to the show to discuss recent bankruptcies and sales in our industry. Large companies are experiencing shifts and they have teams of advisors. How can a smaller dental business learn from these mistakes and strategize for their own success? Ted shares how understanding key financial metrics like EBITDA, cost of goods, and margins has become essential in the dental industry. Businesses have to use data instead of intuition.What about offices that haven’t had that kind of training

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01:01:29

Ep 138 What Every Dental Practice Needs to Know About...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/12/03

In this episode of Nobody Told Me That!, I sit down with HR expert Alan Twigg from Bent Erickson and Associates to discuss HR policies and how they can make or break a dental practice. From avoiding legal pitfalls with proper documentation to navigating the National Labor Relations Act, we cover items you need to know to safeguard your practice. It’s not easy to create and maintain a productive, compliant workplace but it’s part of our job as practice leaders. We talk about these key HR issues:

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28:40

Ep 137 How and When to Terminate a Patient

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/11/19

Not every patient is a good fit for your practice. Life is actually easier when you prune the bad ones. If you've dealt with patients who miss appointments, delay payments, or even compromise your team's safety, this episode is for you. This episode breaks down when and why patient termination may be necessary. You'll need a well-documented process for issuing termination letters and handling uncomfortable situations, like bumping into a terminated patient outside the office. Ensuring a safe,

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35:41

EP 136 Growing Into A Great Manager

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/11/06

Being a new manager is scary and challenging. Everything is different now. You are juggling your work friendships and building trust with your doctor. You're managing different personalities all while leading by example, there's a lot more to it than meets the eye. Plus, it can be lonely at the top. I’ll share personal stories—like a lesson learned the hard way with patient emails 🤦🏻‍♀️—and share insights specifically for new managers. Be sure to check the show notes for added resources,

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32:31

EP 135 Chew On This Cross-Pod: Space Dentistry and...

Nobody Told Me That! A Dental Podcast with Teresa Duncan ·

2024/10/22

These are excerpts from two fun episodes of my other podcast Chew on This. Have you ever wondered how treatment in space would happen? Of course you have! My co-host Kevin Henry and I explore the challenges of space dentistry, including how microgravity affects oral care and the innovations being developed for astronauts. We also discuss Minnesota's recent legislation allowing dental assistants to administer certain injections, highlighting the implications for dental practices and patient care. Be

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155 results

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