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PODCAST

What the Fixed Ops?! (WTF?!)

Russell Hill, Charity Dunning

Join automotive expert and entrepreneur Russell B. Hill and CMO Charity Dunning as they venture into the world of automotive, fixed operations, and the successes and failures in life in the What the Fixed Ops?! podcast. Get new episodes by following our social media networks or by visiting us at www.FixedOPSMarketing.com/WTF.

leisure automotive

All Episodes

0:35

Do A Better Job Speaking Up! - #automotive #shorts...

What the Fixed Ops?! (WTF?!) ·

2025/10/21

It's okay to compliment the team, but you also have to compliment the individual! And, advocate for yourself!Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:56

Why Do People Quit and Give Up? - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/10/20

Jami Alexander shares with us why people quit, why they give up. Is it us that sets them up for failure?Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:51

"We Are Humans Before We're a Business." -...

What the Fixed Ops?! (WTF?!) ·

2025/10/17

"It's okay to admit you messed up. It's okay to offer help - not just as a leader, but as a human."Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:48

I'm Your Next Best Employee! - #automotive #shorts...

What the Fixed Ops?! (WTF?!) ·

2025/10/16

Jami Alexander shares how she got her job at NAPA Auto Parts with little experience, but a ton of drive!Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:58

Administrative Tasks Overwhelm Advisors! -...

What the Fixed Ops?! (WTF?!) ·

2025/10/15

Are you setting up your advisors to fail by bombarding them with administrative tasks? Jami Alexander shares how we should be investing in the person, not the job.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:32

We Need THESE Kinds of Women in Automotive! -...

What the Fixed Ops?! (WTF?!) ·

2025/10/14

Jami Alexander has spent decades in automotive and has seen a lot. She wants more women in the industry but not just any kind!Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

55:11

Bringing a Personal Touch with Jami Alexander of...

What the Fixed Ops?! (WTF?!) ·

2025/10/13

Jami travels the country consulting for Meineke Car Care Centers — but her story goes far beyond business. In this episode, she shares how a domestic violence situation changed her life and how the automotive industry gave her a second chance.We discuss:Why she’s passionate about serving her teamThe challenges of working in a male-dominated industryWhy success is about seeing her team engaged and excitedThe importance of sitting at the table with people who know more than youWhy we’re humans first,

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0:52

My Coach is My Business Partner - David Sparks -...

What the Fixed Ops?! (WTF?!) ·

2025/10/09

Michael Barich and David Sparks make great accountability partners. These teammates have built a network of support and partnership across the nation.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:40

Leading Leaders is TOUGH - David Sparks - #automotive...

What the Fixed Ops?! (WTF?!) ·

2025/10/08

Leaders convince themselves they don't have the time or can't make the time. It's the biggest challenge for David Sparks.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:45

I Fix People, Not Cars - David Sparks - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/10/07

It's not about the car, it's about the person. Understanding your customers is the #1 area you should focus.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:37

The Reason You Have Competition - David Sparks -...

What the Fixed Ops?! (WTF?!) ·

2025/10/06

It's your fault your competition is gaining traction. Now you have to work even harder to regain your customer base back. David Sparks shares what you can do about it. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:49

All Things Fixed Ops! - David Sparks - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/10/03

All Things Fixed Ops has been a HUGE opportunity for fixed ops and David Sparks. Join this platform to share insights and ideas.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

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0:48

Who Failed Today? Look In The Mirror - David Sparks -...

What the Fixed Ops?! (WTF?!) ·

2025/10/02

Great teammates leave every single day. Who fails when you lose staff? David Sparks shares his experience of who's failure it is when staff leaves.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:36

"You Scare the Crap Outta People!" - David Sparks -...

What the Fixed Ops?! (WTF?!) ·

2025/10/01

David Sparks had to adjust his intensity and delivery so he didn't come off so scary when he went to the South!Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:58

When You Have Doubts... - David Sparks - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/09/30

When you have doubts... David Sparks takes the leap in his career, despite having no safety net.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

51:17

David Sparks - Born to Inspire in Automotive - What...

What the Fixed Ops?! (WTF?!) ·

2025/09/29

David Sparks, born and raised in the dealership world, is now the Operating Partner at BAR Automotive. He took the leap to join Michael Barich without a safety net - and never looked back.In this episode, David shares powerful lessons about leadership, change, and impact:- How he can make a difference and change lives- Why the 2008 automotive fallout became the best thing that ever happened to him- The real reasons leaders fail (and how to avoid them)- Why your staff leaves the dealership- How

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0:54

Working Hard Isn't Good Enough - Matt Bowers-...

What the Fixed Ops?! (WTF?!) ·

2025/09/25

There's a tremendous amount of opportunity in the dealership. Set high standards. Work hard. But what else can you do? Working hard is not good enough.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:54

Just Do What You Promise - Matt Bowers - #automotive ...

What the Fixed Ops?! (WTF?!) ·

2025/09/24

Don't make promises to the consumer you can't keep. Give them a good experience. Matt Bowers shares how dealers set the wrong expectations up front.Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:55

Dealer shares how to be a VALUABLE Vendor - Matt...

What the Fixed Ops?! (WTF?!) ·

2025/09/23

Matt Bowers shares the secret sauce to finding success as a dealer vendor. "The vendor can't get paid while he fails." Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

0:30

People Agree with Me No Matter What - Matt Bowers -...

What the Fixed Ops?! (WTF?!) ·

2025/09/22

Matt Bowers shares how he tries to be aware and open-minded to new thoughts and ideas - since people tend to agree with him no matter what. Global Dealer Solutions offers a network of high-performance providers while remaining product agnostic. Knowing which tools to deploy makes a big difference. Having a trusted adviser; priceless. Schedule your complimentary consultation today. https://calendly.com/don-278. BE THE 1ST TO KNOW. LIKE and FOLLOW

en

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