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PODCAST

The Resilient Retail Game Plan - retail insights, retail trends and best practices

Resilient Retail Club"s Catherine Erdly

Welcome to the Resilient Retail Game Plan - giving you retail insights, retail trends updates and best practices for any retailer, from Shopify stores to bricks and mortar units. I"m Catherine Erdly, veteran retail expert and consultant and also founder of The Resilient Retail Club. This is the podcast for anyone wanting to start, grow, or scale a profitable small medium or large product retail business. Aimed at independent retailers, e-commerce brands, indie sellers, online shops, independent

business entrepreneurship

All Episodes

21:23

Retail Time Management: Stop Juggling Everything and...

The Resilient Retail Game Plan - retail insights,... ·

2026/05/21

Do you ever feel like you're doing everything right, yet somehow still falling behind?If you run an independent retail business, you are not imagining things. Between buying stock, managing your team, keeping up with your marketing, handling customer service, and everything else that lands on your desk — the sheer volume of what your job involves would overwhelm anyone.This is not a time management failure. It is simply the reality of running a retail business single-handedly.But there is a question

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12:13

Retail Stock Ordering: Two questions every product...

The Resilient Retail Game Plan - retail insights,... ·

2026/05/14

"How much should I order?" sounds like one question. It's actually two — and most product business owners only ever answer one of them.(This episode features a free download resource at http://resilientretailclub.com/order)Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly.In this episode, I'm breaking down the critical difference between product-level stock ordering (the tactical "how many of this line") and business-level stock planning (the strategic "what can I

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10:37

Retail insights around the "Invisible Ceiling": Why...

The Resilient Retail Game Plan - retail insights,... ·

2026/05/07

You’ve opened your shop. You’re selling. You have loyal customers. And yet something feels stuck... (this episode features a free download resource at http://resilientretailclub.com/systemsYour sales are inconsistent, stock builds up or runs out, cash feels tight even on the good weeks.Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly.In this episode, I'm naming the “invisible ceiling” independent retailers hit when they move from opening a shop to running a proper

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14:13

Retail Stock, Profit and Mindset: Three Pillars of a...

The Resilient Retail Game Plan - retail insights,... ·

2026/04/30

This episode contains a freebie download. Scroll down to find it.Believe it or not — today is episode 300 of the Resilient Retail Game Plan.Hi, I'm Catherine Erdly and in this episode, which is six years, 300 episodes, and over 1 million downloads later since I started this podcast, I'm sharing a fast track to the biggest themes that have shaped this podcast and the retailers who listen to it.In this milestone episode, I'll walk you through the four essential episodes from the back catalogue that I

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15:53

Retail Bottleneck: How to stop being the go-to for...

The Resilient Retail Game Plan - retail insights,... ·

2026/04/23

This episode is sponsored by Intuit Mailchimp. Do your retail team ask you the same questions over and over? Has "what are we focusing on this week?" become the soundtrack to your inbox?Hi, I'm Catherine Erdly and in Episode 299 of the Resilient Retail Game Plan, I'm explaining why so many independent retailers and product business owners accidentally become a bottleneck inside their own business — and walk you through exactly how to fix it.You'll learn why the classic wheel-and-spoke information

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30:22

Retail Growth Through Data: Email & SMS Marketing...

The Resilient Retail Game Plan - retail insights,... ·

2026/04/16

If you're sending the same email to everyone on your list and wondering why it's not driving the sales you expected, this episode is for you.I'm Catherine Erdly, and this is Resilient Retail Game Plan — practical product business advice with a healthy dose of reality.In this episode I'm sitting down with Ali Wood from Intuit Mailchimp to get practical about how independent retailers and e-commerce brands can get dramatically more from their email and SMS marketing — using data they already have.We

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20:59

The Shop Window Pyramid: Visual Merchandising Secrets...

The Resilient Retail Game Plan - retail insights,... ·

2026/04/09

Your shop window isn't just a display — it's a salesperson working for you around the clock.I'm Catherine Erdly, and this is Resilient Retail Game Plan — practical product business advice with a healthy dose of reality.In this episode, I'm joined by Sarah Manning, visual merchandising consultant and course leader, for a practical masterclass on how to make your window impossible to walk past.Sarah shares her four guiding principles — including her signature framework, The Power of the Pyramid — and

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19:41

Retail, The Lipstick Effect, and Why You Should Keep...

The Resilient Retail Game Plan - retail insights,... ·

2026/04/02

Have you ever looked at the news and wondered whether it's even appropriate to be selling your products right now?If you're an independent retailer or product business owner and the state of the world is making you hesitate about showing up and selling, this episode is for you.I'm Catherine Erdly, and this is Resilient Retail Game Plan — practical product business advice with a healthy dose of reality. This week, one of the most common questions I get from product business owners: should I keep

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11:02

The Power of Community: Why Every Retailer Needs...

The Resilient Retail Game Plan - retail insights,... ·

2026/03/26

Nobody talks about how lonely it can be to run a small business.Your friends and family mean well — but they don't really get it. If you have a team, you feel like you have to have all the answers. And whether you're on the shop floor, in your home office, or in your unit, there's a good chance your dog is getting more of your business thoughts than any actual human being.I'm Catherine Erdly, and this is Resilient Retail Game Plan — practical product business advice with a healthy dose of reality.In

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17:37

Retail Industry Trends - 2026. Retail is changing FAST!

The Resilient Retail Game Plan - retail insights,... ·

2026/03/19

Retail is moving fast — and it can feel like whiplash trying to keep up with every new trend, tool, and headline. But here's the thing: as a small or independent retailer, you don't need to know everything. You just need the right information, filtered through the lens of what actually matters for your business.In this episode, I'm sharing everything you need to know about Retail Roar 2026 — my free two-day online industry outlook summit taking place on 26th and 27th March — and why I believe it's

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24:12

How to Build a Retail Community That Actually Buys...

The Resilient Retail Game Plan - retail insights,... ·

2026/03/12

Most independent retailers have heard the advice to "build a community." Far fewer have been shown exactly how to do it — and even fewer have built one that actually buys.In this episode I'm joined by Ronke Fashola, founder of Love Your Look — a bold, inclusive, colour-forward fashion brand whose customers travel from Scotland and Cardiff to her pop-up shops, answer Instagram queries before she even gets to them, and send garments back to be taken in when they lose weight rather than part with

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18:36

How to stop feeling stuck in your own head in your...

The Resilient Retail Game Plan - retail insights,... ·

2026/03/05

Have you been feeling stuck in your own head in your retail business? Overthinking every decision, wondering if you're the only one finding it hard?There's a phrase I love:You can't read a label from inside the jar.And when you're living and breathing your business every single day, it's incredibly hard to see beyond where you are right now.In this episode, I share one of the fastest ways I've found to shift your perspective — and it's the whole reason I created Retail Roar, my free online summit

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12:20

Retail Sales Tracking: Are You Guessing Your Numbers,...

The Resilient Retail Game Plan - retail insights,... ·

2026/02/26

Do you ever feel like you're drowning in data but still can't answer the simple question: is my business actually going in the right direction?Here's the truth: if your sales numbers feel like noise, you're probably looking at the wrong things — or avoiding looking altogether.I'm Catherine Erdly, and this is Resilient Retail Game Plan — practical product business advice with a healthy dose of reality.In this episode, I'm revealing:✓ Why having loads of data can actually keep you more confused, not

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12:26

How to Turn One-Time Buyers into Repeat Customers for...

The Resilient Retail Game Plan - retail insights,... ·

2026/02/19

Do you ever feel like you're constantly trying to convince people to buy? Like you're always explaining, justifying, or pushing a little harder than you'd like?Here's the truth: if selling feels exhausting, you're probably spending too much time talking to the wrong people.I'm Catherine Erdly, and this is Resilient Retail Game Plan — practical product business advice with a healthy dose of reality.In this episode, I'm revealing:✓ Why nobody is more likely to buy than someone who already bought from

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14:28

Retail Marketing Without A Plan = Noise! Here's How...

The Resilient Retail Game Plan - retail insights,... ·

2026/02/12

Feel like you're shouting into the void with your marketing? You're not alone—and it's not your fault.Social media wants you reactive, emotional, and constantly second-guessing yourself. Meanwhile, big retailers operate from detailed seasonal plans made months in advance.I’m Catherine Erdly, and this is Resilient Retail Game Plan — practical product business advice with a healthy dose of reality.In this episode, I'm revealing:✓ Why sporadic marketing makes sales feel random✓ How algorithms keep you

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27:44

How indie shops grow sales WITHOUT discounting!

The Resilient Retail Game Plan - retail insights,... ·

2026/02/05

Why Profit Matters More Than Sales in Indie RetailSales growth is often treated as the goal in retail.But without profit, growth just creates more pressure.In this episode of Resilient Retail Game Plan, we look at why profit isn’t optional for independent retailers, and how better stock decisions change far more than just the numbers.I’m Catherine Erdly, and this is Resilient Retail Game Plan — practical product business advice with a healthy dose of reality.This isn’t about chasing turnover.And

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31:07

Knowing When Your Retail Business Is Ready To Expand

The Resilient Retail Game Plan - retail insights,... ·

2026/01/29

When Is the Right Time to Open a Second Shop?Opening another shop is often seen as the obvious next step in retail growth.But knowing when to do it, and whether your business is actually ready, is far harder.In this episode of Resilient Retail Game Plan, we look at what really changes when you move from one shop to two, and then beyond.With thanks to this episode’s sponsor SumUp.Get 10% off SumUp hardware with the code GamePlan10 at https://sumup.co.ukI’m Catherine Erdly, and this is Resilient

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19:50

5 Common Issues Growing Retail Businesses Don't Expect

The Resilient Retail Game Plan - retail insights,... ·

2026/01/22

The 5 Problems Growing Retail Businesses Don’t Expect (But Almost Always Face)If your retail business looks successful on paper but feels far harder than it should behind the scenes, this episode is for you.With thanks to this episode’s sponsor SumUp.Get 10% off SumUp hardware with the code GamePlan10 at https://sumup.co.ukI’m Catherine Erdly, and this is Resilient Retail Game Plan — practical product business advice with a healthy dose of reality.This isn’t about fixing beginner mistakes or chasing

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29:59

How to build a profitable online shop while ignoring...

The Resilient Retail Game Plan - retail insights,... ·

2026/01/15

How Artichoke Built a Profitable Online Shop by Ignoring “Best Practice”If you’ve been told that online retail growth means more ads, more automation, and more noise — this episode will quietly challenge that.With thanks to this episode’s sponsor SumUp.Get 10% off SumUp hardware with the code GamePlan10 at https://sumup.co.ukI’m Catherine Erdly, and this is Resilient Retail Game Plan — practical product business advice with a healthy dose of reality.This isn’t about scaling fast or chasing the

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15:30

Why Retail Business Growth Starts to Feel Heavy at...

The Resilient Retail Game Plan - retail insights,... ·

2026/01/08

Why Retail Business Growth Starts to Feel Heavy at Six FiguresIf your retail business is doing well on paper, but somehow feels heavier than it used to, this episode is for you.With thanks to this episode’s sponsor SumUp.com.Get 10% off hardware with the code GamePlan10.I’m Catherine Erdly, and this is the Resilient Retail Game Plan — product business advice with a healthy dose of reality.This isn’t about chasing more sales or adding more tactics.It’s about the moment growth stops feeling exciting

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