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PODCAST

The Resilient Retail Game Plan - retail insights, retail trends and best practices

Resilient Retail Club"s Catherine Erdly

Welcome to the Resilient Retail Game Plan - giving you retail insights, retail trends updates and best practices for any retailer, from Shopify stores to bricks and mortar units. I"m Catherine Erdly, veteran retail expert and consultant and also founder of The Resilient Retail Club. This is the podcast for anyone wanting to start, grow, or scale a profitable small medium or large product retail business. Aimed at independent retailers, e-commerce brands, indie sellers, online shops, independent

business entrepreneurship

All Episodes

06:01

The Shopping Forecast Podcast - 'Special Listen In'...

The Resilient Retail Game Plan - retail insights,... ·

2026/10/04

I just wanted to let you have a quick listen to my other podcast. Fashion brand consultant Elizabeth Stiles (host of The Fashion Brand Clinic) and I teamed up to launch "The Shopping Forecast" which is a podcast that proves shopping is about so much more than what’s in your basket.Each episode we bring the receipts on current consumer trends and the cultural shifts shaping the way we shop, unpacking the psychology behind our purchases and the brands redefining consumer culture.Whether you love

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18:07

Retail Opening Hours: How 8 Independent Shops Decide...

The Resilient Retail Game Plan - retail insights,... ·

2026/10/01

What are the right opening hours for your shop, and what should you actually be using to make that decision?Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly.This episode is brought to you by our sponsor Capify - business funding made simple. Find out more at capify.comEarlier this year I visited Jedburgh and Kelso in the Scottish Borders for my A to Z of independent retail, and I made a very London-centric mistake. I went on a Sunday. The cafes were open, the chains

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17:35

Retail Christmas Forecast: What the Summer Numbers...

The Resilient Retail Game Plan - retail insights,... ·

2026/09/24

So how was the summer for retail in general, and more importantly, what does that tell us about what's ahead for Christmas?Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly.This episode is brought to you by our sponsor Capify - business funding made simple. Find out more at capify.comDepending on what you read this summer, retail either collapsed or quietly got on with it. You'll have seen headlines about the retail apocalypse sitting next to reports of rising consumer

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18:15

Retail Christmas Stock Planning: How Much Should You...

The Resilient Retail Game Plan - retail insights,... ·

2026/09/17

Before you place one more Christmas order, stop and ask a different question. Not "how much money have I got left to spend?" but "is my stock actually ready for Christmas, and where are the genuine gaps?" Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly.This episode is brought to you by our sponsor Capify - business funding made simple. Find out more at capify.comI said this was going to be a four-part Get Set for Christmas series, but there's one thing I didn't dig

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18:58

Retail Christmas Promotions: 7 Ways to Drive Sales...

The Resilient Retail Game Plan - retail insights,... ·

2026/09/10

If your Christmas promotional strategy is "20% off everything", then you probably haven't got a Christmas promotional strategy.Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly.This episode is brought to you by our sponsor Capify - business funding made simple. Find out more at capify.comThis is the final episode in my four-part Get Set for Christmas series, and it tackles the bit most independent retailers leave until a panicked evening in November: the promotions. The

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13:16

Retail Christmas Range: Stop Trying to Stock Everything

The Resilient Retail Game Plan - retail insights,... ·

2026/09/03

The biggest Christmas mistake I see is not ordering too little. It is trying to stock everything.Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly.This episode is brought to you by our sponsor Capify - business funding made simple. Find out more at CapifyEvery year I watch independent retailers try to turn themselves into a one-stop shop for December. More lines, more categories, more just-in-case. And every year the same thing happens. The money goes out across

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15:08

Retail Cash Flow at Christmas: Four Ways to Ease the...

The Resilient Retail Game Plan - retail insights,... ·

2026/08/27

Your sales aren't bad. So why does it suddenly feel like there is no money in the bank?Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly.Every September and October I have the same conversation, and it is almost always with someone who is convinced they have done something wrong. You planned Christmas properly. You placed the orders. And now, right on cue, the invoices for all of that stock are landing while the Christmas sales that are supposed to pay for them are

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12:07

Christmas Retail Strategy: Why August Decides December

The Resilient Retail Game Plan - retail insights,... ·

2026/08/20

The retailers who have a brilliant Christmas are not the ones working hardest in December.Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly.It is the middle of August, and I know that for a lot of you the word "Christmas" right now produces a small internal flinch. But here is the uncomfortable thing about peak season: by the time December arrives, almost every decision that will determine how it goes has already been made. The buying, the sales plan, the staffing, the

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21:24

Retail Profit: Sales Down 23%, Profit Up 22%

The Resilient Retail Game Plan - retail insights,... ·

2026/08/13

One of my clients finished the month with sales down 23% on the year — and profit up 22% in that very same month.Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly.There's an old business adage I wheel out more often than I probably should: turnover is vanity, profit is sanity, and cash is reality. Most of us know the phrase. Far fewer of us have ever been shown what it actually looks like inside a real independent retail business, month by month.That gap matters,

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16:27

Retail Sales Are Vanity. Retail Profit Is Sanity

The Resilient Retail Game Plan - retail insights,... ·

2026/08/06

A retailer I once worked with was selling children's clothes by the hundred. When we finally costed everything properly, she was making about 50 pence an item.Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly.Most of us build a product business the sensible way round — get trading first, worry about the back end later. And that is the right instinct at the start. But somewhere along the way the sales data ends up living in Shopify, the stock data lives somewhere else

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14:43

Ghost stores, fake shops and what they mean for real...

The Resilient Retail Game Plan - retail insights,... ·

2026/07/30

"It's with a heavy heart that we share this message with you." A little boutique closing its doors after years of love and care, one final sale, the owners off to enjoy being grandparents. Except the shop never existed."Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly.I started this episode pulling on one thread — a closing down sale that didn't add up — and ended up somewhere I wasn't expecting. The photo of the owners had the smooth, too-perfect look of an AI image

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14:13

The Retail Stock Mistake Even Veteran Retailers Make

The Resilient Retail Game Plan - retail insights,... ·

2026/07/23

I’ve had retailers with 18 years in business tell me the same thing after just a few months working with us — and it isn’t what you’d expect.Hi, I’m retail strategist and founder of Resilient Retail Club, Catherine Erdly.Most of us are convinced we’re on top of our numbers. Shopify pings with every sale, we know our best sellers by heart, and we watch the sales roll in. But in this episode I dig into the uncomfortable gap between looking at your numbers and actually understanding what they’re

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16:04

The 4-Step Sales Strategy Every Independent Retailer...

The Resilient Retail Game Plan - retail insights,... ·

2026/07/16

Sales are quiet, and you've already decided it's your fault. It isn't.Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly.Every retailer I have ever worked with has quiet weeks — including the multi-billion businesses. The only real difference is that they have enough stores and enough channels for the inconsistency to smooth itself out. When it's just you, one shop, one website, a couple of marketplaces, there is nothing to smooth it out. So a slow Tuesday doesn't feel

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20:11

Drowning in Data? The Only 3 Retail Numbers That Matter

The Resilient Retail Game Plan - retail insights,... ·

2026/07/09

Have you ever opened your Shopify dashboard looking for one answer and somehow ended up with ten new questions?Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly.Most retailers I work with don't have a lack-of-data problem — they have the opposite. They're drowning in dashboards, apps, reports, spreadsheets and AI notifications, yet they still can't confidently answer the three questions that actually matter: Am I making money? Am I on track? Is my stock healthy? More

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22:33

Independent Retailer Trends 2026: Plan Christmas Now

The Resilient Retail Game Plan - retail insights,... ·

2026/07/02

The shoppers who start researching Christmas earliest are also the ones who spend the most — and most retailers are invisible during exactly that window.Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly.If you think July is far too early to be thinking about Christmas, this episode will change your mind. I sat down with Hannah Bartlett — founder of Jolly Festive and The Christmas Insider — to unpack why the shoppers who start researching Christmas earliest are also the

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24:43

Retail Planning 2026: Why a Mid-Year Check-In Beats...

The Resilient Retail Game Plan - retail insights,... ·

2026/06/25

We're coming up fast on the halfway point of the year — and if that fills you with dread, don't panic. Here's the good news: a midyear review beats a New Year's resolution every time, because right now you're not working from a theory about how the year might go. You have six months of real data. This episode is how you use it.Oh, and the episode comes with a free download - https://www.resilientretailclub.com/recap(Our sponsor Faire are offering 50% off and free shipping on first orders until July

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18:20

How AI Agents Are Changing Retail Stores (Retail...

The Resilient Retail Game Plan - retail insights,... ·

2026/06/18

Right now, as you read this, an AI chatbot is running a real retail store in San Francisco — managing the product selection, deciding what to stock, and curating a customer experience. It sounds like science fiction. It is already open for business. And it is just one signal of how fast the rules of retail discovery are changing.(Our sponsor Faire are offering 50% off and free shipping on first orders until July 31st. Simply add the code "Resilient50" at checkout) Hi, I'm retail strategist and

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23:03

How retailers can build demand on TikTok

The Resilient Retail Game Plan - retail insights,... ·

2026/06/11

What would it mean for your retail business if — right now, at this very moment — three thousand creators were actively requesting samples to promote your brand? That's not a fantasy for Luke Arnall-Cameron, founder of YAS CLEAN. It's Tuesday. That's just how his business works.Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly.In this episode, I sit down with Luke Arnall-Cameron — a former John Lewis graduate buyer and marketing director turned TikTok creator and brand

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20:41

Retail Trends 2026: How Independent Retailers Should...

The Resilient Retail Game Plan - retail insights,... ·

2026/06/04

AI is everywhere in retail right now — but are you actually using it in a way that's helping your business grow, or could it quietly be working against you?This episode features a free downloadable resource. Go to http://resilientretailclub.com/ai to claim it.Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly. And in this episode of the Resilient Retail Game Plan, I'm sharing the honest picture of how independent retailers are actually using generative AI in

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15:29

Retail Outlook 2026: Why 71% of Independent Retailers...

The Resilient Retail Game Plan - retail insights,... ·

2026/05/28

71% of independent retailers in the UK are growing or stable. And 9 in 10 shoppers say AI has made them MORE likely to trust your shop over an algorithm. Here is what the data actually says.(Our sponsor Faire are offering 50% off and free shipping on first orders until July 31st. Simply add the code "Resilient50" at checkout) Hi, I'm retail strategist and founder of Resilient Retail Club, Catherine Erdly.Are you tired of reading headlines that make it sound like independent retail is finished? The

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