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PODCAST

The Resilient Retail Game Plan

Resilient Retail Club"s Catherine Erdly

Welcome to the Resilient Retail Game Plan - a small business podcast with me, independent UK-based small business and retail expert Catherine Erdly, founder of The Resilient Retail Club. A podcast for anyone wanting to start, grow, or scale a profitable small business. Aimed at independent retailers, e-commerce brands, indie sellers, online shops, independent boutiques, shopkeepers, brands and makers. The Resilient Retail Game Plan is a small business podcast dedicated to one thing - breaking

business entrepreneurship

All Episodes

24:41

254 | It’s Not You, It’s Your Stock System

The Resilient Retail Game Plan ·

2025/06/12

If managing your stock feels like a total guessing game, you’re not alone. And it’s not your fault. In this episode, I’m breaking down why so many product business owners feel completely overwhelmed by stock decisions and what you can start doing about it. We’re talking about: Why “gut instinct” isn’t a stock strategy The silent cost of overbuying (or underbuying) stock How to break out of the cash flow hamster wheel And if this hits home for you, I’ve got something that will help… 🎉

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27:58

253 | 5 Lessons in Growing with Your Customers from...

The Resilient Retail Game Plan ·

2025/06/05

Get a look at how one founder built a product business with staying power. This episode is a sneak peek into Retail ROAR, my free annual virtual summit for product business owners. I’m joined by Claire Burrows, founder of Air & Grace. She shares how she built a values-led footwear brand known for comfort, quality, and loyal customers. We talk about manufacturing setbacks, staying close to your customer, and why refusing to compromise on quality can fuel your long-term growth. If you’d like

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30:29

252 | Storytelling That Sells (Without Sounding...

The Resilient Retail Game Plan ·

2025/05/29

Storytelling gets talked about a lot, but what does it actually look like day to day? With AI-generated content flooding our feeds, original stories are more powerful than ever. Today, Char Dixon is here to tell us why. Char spent two decades in marketing for major retailers before shifting her focus to small businesses. Now she helps founders find their voice and share their stories in a way that feels natural, not forced. We talk about how to make your content feel more like a conversation,

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26:39

251 |How Retail by Design Helped a Founder Fall Back...

The Resilient Retail Game Plan ·

2025/05/22

What do you do when your business looks like a success, but doesn’t feel like one? Katie Glickman started Bibbilyboo after struggling to find a bib that worked for her own child. What began with a sewing machine at the kitchen table grew into an award-winning business, with over 64,000 bibs sold and stockists across the UK, including the country’s largest baby store. But success doesn’t always feel the way we expect it to. After years of sewing, scaling, and saying yes to every opportunity,

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23:54

250 | Taking Time Off from Your Retail Business...

The Resilient Retail Game Plan ·

2025/05/15

As a product business owner, taking time off can feel like a luxury you simply can’t afford. There’s always something that needs your attention—customers, orders, stock, marketing. The idea of stepping away can feel more stressful than restful. In this special 250th episode, I’m sharing a rare behind-the-scenes look at my own business. Last month, I took three separate trips, and it made me reflect on what success really means. Yes, turnover matters. But so does the ability to take a proper break

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22:45

249 | From Vision to Action with Stock Doctors and...

The Resilient Retail Game Plan ·

2025/05/08

Today, I’m joined by luxury knitwear designer Genevieve Sweeney, who’s been part of both our Retail By Design mastermind and the Stock Doctors programme. In this conversation, she shares how those programmes helped her move a long-held idea into action, which was bringing part of her production in-house after nearly a decade in business. It’s a shift that’s given her more control over stock, space to test new products, and the ability to respond to demand more quickly. We also talk about planning

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29:41

Navigating Cash Flow and Paying Yourself as You Scale...

The Resilient Retail Game Plan ·

2025/05/01

Grab your essential FREE guide - How to clear excess stock without damaging your brand. ----- What do you do when your business grows, but your pay doesn’t? It’s a common issue for product business owners. Today, we’re talking about how to pay yourself sustainably. Paying yourself from your product business isn’t always straightforward. In this episode, I’ll explain why it’s more complicated than it seems and walk you through some common mistakes and how to avoid them. We’ll also address

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24:03

247 | Stuck at Six Figures? Why Retailers Must Shift...

The Resilient Retail Game Plan ·

2025/04/24

Join my Free Webinar - Scale To 7 Figures Without The Overwhelm on Wednesday April 30, 2025, at 10am UK time. Discover proven strategies that help you grow your business sustainably and profitably. ------- In this episode, I’m breaking down a hard truth for product-based business owners: What got you here, won’t get you there. If you're a retailer stuck at six figures—or feel like your business is running you instead of the other way around—this one's for you. I dive into the essential mindset and

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25:38

246 | How Retailers Can Use TikTok to Boost...

The Resilient Retail Game Plan ·

2025/04/17

Grab your essential FREE guide - How to clear excess stock without damaging your brand. ----- Thinking about using TikTok for your retail business, but unsure where to start—or if it's worth your time? In this week's episode, I talk to Penny Walker, TikTok strategist and founder of BarBrusa Social, about how to get started (or smarter) on the app. She breaks down how TikTok’s search features are transforming how people shop, why you don’t need to dance or go viral to succeed, and how to build a

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28:45

245 | How to Create Irresistible Displays That Drive...

The Resilient Retail Game Plan ·

2025/04/10

Grab your essential FREE guide - How to clear excess stock without damaging your brand. ----- You don’t need a hefty budget to create displays that customers can’t resist. How you present your products in a physical space can directly impact how customers shop and what they spend. Whether you’re running a brick-and-mortar store, setting up at pop-ups, or showcasing at events, visual merchandising is key to drawing customers in and driving sales. In today’s episode, I’m joined by Michelle

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23:23

244 | Track the Right Numbers to Reach Your Q2 Goals

The Resilient Retail Game Plan ·

2025/04/03

We’re in Q2 already! Time to take a step back, have a proper look at your numbers, and set yourself up for a strong second quarter. In today’s episode, we’re going to chat about why it’s so important to know your numbers right now. Let’s review how Q1 went, make any necessary adjustments, and get you ready for the next 90 days. For many of us, Q2 can be a bit quieter, which makes it the perfect time to dive into your metrics and make sure you’re on track for the rest of the year. Today, I’ll

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29:11

243 | The Wholesale Strategies That Took Bare Kind to...

The Resilient Retail Game Plan ·

2025/03/27

How do you go from zero to over a thousand stockists in under two years? That is exactly what we are talking about today. I am joined by Andrew Kemp, co-founder of Bare Kind and Candid Founders, a YouTube channel helping businesses grow through wholesale. Bare Kind is not your average sock company. They sell socks that save animals, supporting 40 different charities along the way, and they have successfully expanded into over a thousand retailers. In this episode, we look at the strategies behind

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30:15

242 | The Email Strategy That Keeps Customers Coming...

The Resilient Retail Game Plan ·

2025/03/20

Grab your essential FREE guide - How to clear excess stock without damaging your brand. ----- For small businesses, every customer counts. But how do you turn a one-time buyer into a loyal customer? It’s not just in having great products, but it’s in your emails. Today, I’m joined by Hannah Spicer, an email marketing strategist who knows what it takes to keep customers coming back. She’s worked with top luxury and premium brands, and she’s here to share what really works. We’ll break down how email

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23:56

241 | The Talks You Can't Miss at Retail ROAR 2025

The Resilient Retail Game Plan ·

2025/03/13

Signup for the Must-Attend Summit for Small Product Businesses - its FREE and designed for YOUR business! ---- What if I told you that in just two days, you could completely transform the way you run your retail business? After working with countless retailers, I know one thing for sure—the right strategies can make all the difference. And that’s exactly why I created Retail ROAR. And now, it’s almost here! On the 20th and 21st of March, the Retail ROAR Summit is bringing together top experts,

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32:31

240 | How a Stock Doctor Helps Small Businesses Think...

The Resilient Retail Game Plan ·

2025/03/06

Why do big retailers manage stock so differently from small businesses? Their approach can seem like a completely different world, but there’s a lot to learn. Especially about cash flow and profitability. Today, I’m joined by Paola Maggiulli, a merchandising expert and one of our Stock Doctors at The Resilient Retail Club. With years of big retail experience and her own business, she knows exactly how both sides think. We’ll dive into how big retailers make stock decisions, why data matters, and the

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14:27

239 | RETAIL ROAR 2025: The Must-Attend Summit for...

The Resilient Retail Game Plan ·

2025/02/27

Signup for the Must-Attend Summit for Small Product Businesses - its FREE and designed for YOUR! ---- I couldn’t be more excited to introduce you to Retail ROAR 2025! If you run a product-based business, whether as an independent retailer, e-commerce seller, or brand, this is the event you cannot afford to miss. Retail ROAR is a free, two-day online summit happening on March 20th and 21st, designed specifically for small product businesses. I created this event because I saw a gap—big retail

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28:37

238 | How to Make Social Media Work for Retailers in...

The Resilient Retail Game Plan ·

2025/02/20

Grab your essential FREE guide - How to clear excess stock without damaging your brand. ----- Social media moves fast. It can feel overwhelming to keep up with, especially when you're running a product business. But staying ahead of the trends doesn’t mean spending all your time online. I sat down with Janine Hardy, freelance social media manager and owner of Connected Inspired, to cut through the noise and highlight what actually matters in 2025. We’re talking short-form video, TikTok Shops,

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32:17

237 | Overcoming Your Stock Challenges to Increase...

The Resilient Retail Game Plan ·

2025/02/13

Grab your essential FREE guide - How to clear excess stock without damaging your brand. ----- Have you ever found yourself wondering whether you’re truly making the most of your stock? Or perhaps questioned why a certain buying decision didn’t quite work out when that stock arrives? Then you’ll relate to Victoria Clark’s story today. Victoria is the founder of Readymoney Beach Shop in Fowey, Cornwall. She turned an old public toilet block by a popular beach into a year-round shop that serves

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16:29

236 | The Power of Setting Goals: Why Your Retail...

The Resilient Retail Game Plan ·

2025/02/06

Unleash your sales potential in 2025 with a tailor-made retail sales plan! Join the 5-day challenge - 10th - 14th February 2025 inside the Resilient Retail Club Membership! ------- Do you have a plan for the year? If not, you're not alone. A lot of planning-your-year advice out there is geared toward service businesses that often suggest December as the time to plan, right when retailers are focused on the holiday rush. That’s why I believe January and February are

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26:02

235 | The Link Between Mindset and Sales Performance...

The Resilient Retail Game Plan ·

2025/01/30

Grab your essential FREE guide - How to clear excess stock without damaging your brand. ----- How does your mindset affect your sales? That’s what we’ll unpack in today’s episode with Sophie French. She’s a mindset coach and healer who works with women in business to overcome self-doubt and reach their full potential. In this episode, we dive into how subconscious beliefs can hold you back, the fears of judgment and rejection that many business owners face, and practical strategies for building

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277 results

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