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PODCAST

RetailCraft - digital retail, ecommerce and brands - Retail Podcast

Multichannel retail, ecommerce and digital business - interviews, analysis and discussion with Ian Jindal and InternetRetailing

business management

All Episodes

52:33

RetailCraft 40 - MyWardrobeHQ and Look Fabulous Forever

RetailCraft - digital retail, ecommerce and brands -... ·

2023/06/06

Two fresh angles that speak to the developments in multichannel retail - changes in formats, product, audience engagement and business models. Our first guest, Charlotte Fairbairn, talks us through the model of MyWardrobeHQ, the luxury-rental-subscription-white-label genre-defying multi-hyphenate business that's carving a new path for fashion brands in the re-commerce, circular economy. We learn from Charlotte some of the operational and business challenges they've overcome in their journey, as well

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16:55

RetailCraft 39 - ”The Sneakerati” - Footasylum at NRF...

RetailCraft - digital retail, ecommerce and brands -... ·

2023/04/11

In our second run-and-record session from NRF 2023 in New York in January 2023, we catch up with Mike Wallwork, Head of eCommerce at Footasylum, the fast-growing destination for sneakerheads in the UK... From a distinct, Manchester-born DNA in 2005, the business has grown rapidly online and into 66 stores. In our conversation Mike gives us an insight into the knowledge, passion and expertise in the team that connects a very demanding and knowledgeable consumer with local yet global trends. It's

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19:44

RetailCraft 38 - ”fits and shapes” - Hunkemöller at...

RetailCraft - digital retail, ecommerce and brands -... ·

2023/04/11

During an exceptionally busy NRF 2023 in January in New York we managed to grab some time with Gijs van Engelen, the Chief Digital Officer and member of the Board at Hunkemöller, one of the largest lingerie specialists in Europe. They have a direct site in the UK (https://www.hunkemoller.co.uk/), while also selling via retailers like Next, and a US/Global site at https://www.hunkemoller.com. Meanwhile their stores are to be seen in most town centres in northern Europe. Jamie and I chatted with

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43:34

RetailCraft 37 - ”three children in every garment” -...

RetailCraft - digital retail, ecommerce and brands -... ·

2023/02/16

With us in the studio we Kate, from Tern.eco and Mats who founded Polarn O. Pyret (PO.P) in the UK, recently amalgamated from master-franchisee to part of the global operation. Kate Walmsley is a pioneering retail leader who has created a platform to integrate second-hand sales into a brand's offering, integrating the option to buy new, buy second-hand, within the same experience. Mats Nilsson, of Polarn O. Pyret, the doyens of the organic cotton striped kidswear, tells us about their journey to

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33:09

RetailCraft 36 - ”Discerning and Resourceful” -...

RetailCraft - digital retail, ecommerce and brands -... ·

2023/01/31

Joining us in the studio at the end of 2022, Jennifer North, Head of Digital Experience at Hobbycraft, gives us an eye-opening insight to the demanding, innovative craft and hobby market in the UK, and their multipronged and entrepreneurial position. We hear about the craft customer - artists, hobbyists, businesses and the growing "sidehustle" generation of digitally-amplified creators - and how their demands and behaviours changed over the pandemic and now into 2023. Jenny covers loyalty,

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48:23

RetailCraft 35 - ”Asset Management” - Ceanne...

RetailCraft - digital retail, ecommerce and brands -... ·

2023/01/31

Cocoon (https://www.cocoon.club/) is a London-based circular subscription service for bag lovers. Not just any old bags - high end, desirable handbags. They operate a membership model, where a subscription unlocks access to the collection and weekly drops to support maintain freshness and energy. The business blends luxury service, product experience, sustainable and circular business models and of course the attraction of a scale-up with an interesting digital platform. Ian was pleased to get some

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44:27

RetailCraft 34 - ”Phenotype” - Andy Jayes of Fenwicks

RetailCraft - digital retail, ecommerce and brands -... ·

2022/11/30

Andy Jayes is a retail and digital veteran, and has earned that accolade given his background in BHS, House of Fraser, Selfridges, Virgin Megastores... along with covering the gamut of digital - from product and merchandising, via operations and development - to his current role as Digital Director at Fenwicks, the independently-owned, unique and quirky department store mini-chain. There's so much to follow here - his journey from chef to chief, the positioning of Fenwicks and the sources of

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29:15

RetailCraft 33 - ”The detail and the dream” - Camilla...

RetailCraft - digital retail, ecommerce and brands -... ·

2022/07/30

Camilla Henriksson is the Global Brand Innovation Manager at H&M, as well as the Global Head of Customer Experience for their Lifestyle Brands... that should give you a clue as to just how busy Camilla is, and the range of her interests. We caught up with her fresh from the launch of Atelier100, a global collaboration with another global Swedish powerhouse, IKEA. Atelier100 (https://www.atelier100.com/) is a project that seeks to 'democratise design' and has three objectives for the partnership: to

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40:03

RetailCraft 32 - ”In the path of the customer” -...

RetailCraft - digital retail, ecommerce and brands -... ·

2022/06/24

Operating in 25 countries, with 49million active customers and featuring 5,800 brands, Zalando is a European fashion powerhouse that we've long tracked and admired. Megan Maley spoke at Shoptalk Europe 2022 when we launched the Global Elite 1000 report, and I invited her to share with us some of the dynamics, focus areas and directions of travel for Zalando from the vantage-point of her role as GM UK/Ireland and Benelux. We hear about the platform approach, an obsessive customer focus, a

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54:30

RetailCraft 31 - ”Glass-box brands” - Provenance.org...

RetailCraft - digital retail, ecommerce and brands -... ·

2022/03/30

Provenance provides a framework for retailers and brands to assess, monitor and communicate their sustainability, and this has progressed from a technology play (developing data and blockchain services) into "sustainability marketing technology". We go behind the scenes with Jessi Baker, the founder and CEO, and along the way discuss the challenges of implementation, how brands are adapting to and embracing transparency, and the direction of travel in making sustainably supply chains easy and

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53:27

RetailCraft 30 - ”Crisp in, Crisp out?” - Pepsico and...

RetailCraft - digital retail, ecommerce and brands -... ·

2022/03/15

Two major brands discuss innovation, digital, delivery and retail. We hear from Ali Holmes, Senior Ecommerce Director at Pepsico Europe, and Megan Ludlow, Innovation Partnership at Marks & Spencer. We mentioned that Ali had featured on the cover of InternetRetailing Magazine back in 2012 and you can see that edition here: https://internetretailing.net/magazine/internetretailing---july-2012-volume-6-issue-5 All of our podcasts now have a full transcript and notes available - check out the episode

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46:48

RetailCraft 29 - ”By no means stereotypical” -...

RetailCraft - digital retail, ecommerce and brands -... ·

2022/01/31

As we return to the studio, this is a conversation full of surprises, of twists, turns and revelations, and it's one of those serendipitous discussions that just leave you thinking "wow". We hear from Claire Bottle, the new-ish CEO of the UK Warehousing Association. Claire covers the serendipity that led from a secretarial role to a logistics leader, with the mentoring she received and how she now looks to create opportunities and training within the industry. Gavin's journey goes from Facebook to

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47:26

RetailCraft 28 - ”Unlearning, to relearn” - Greg Duce...

RetailCraft - digital retail, ecommerce and brands -... ·

2021/12/30

Reckitt Benckiser Group PLC is a British multinational consumer goods company. Formed some 200 years ago it is a stalwart of the FTSE100 and turns over some £14bn (2020). It owns some global powerhouse brands in the health/hygiene/nutrition space, many of which are part of the fabric of UK society - Durex, Dettol, Airwick, Clearasil, Nurofen... In this episode we spend time with Greg Duce, Area Ecommerce Director, Europe, Australia and New Zealand at Reckitt and it's a privileged look behind the

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31:19

RetailCraft 27 - ”Attainable and Sustainable” -...

RetailCraft - digital retail, ecommerce and brands -... ·

2021/12/13

Another Tomorrow (www.anothertomorrow.co) is a startup that blends luxury with sustainability. It is interesting because it has digital 'baked into' the DNA - from traceability and sourcing through selling and a second life for products. The founder, Vanessa Barboni Hallik, bring a mixture of passion, flair and analytical insight to the fashion industry and has positioned Another Tomorrow at the intersection of design, sustainability and technology. Vanessa was kind enough to meet with me in her

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34:04

RetailCraft 26 - ”Let‘s get comfy” - Constanze...

RetailCraft - digital retail, ecommerce and brands -... ·

2021/10/11

In the digital studio for this episode we followed the path of comfortable word-at-home wear to one of the original pioneers of relaxed clothing - none other than Lands' End, with their strapline of "Let's get comfy". Initially visible in the UK via their catalogues and direct to consumer advertising, we hear from Constanze Freienstein, Managing Director, Europe, about the digital growth of the brand. We touch upon product development via sustainability, cashmere, social engagement and the 'comfort

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25:18

RetailCraft 25 - "Never the same again" - Stephen...

RetailCraft - digital retail, ecommerce and brands -... ·

2021/07/28

After a number of attempts with our online studio system, we managed at last to catch up with Stephen Langford, Director of Ecommerce at Marks & Spencer. We appreciated his patience as we tried to connect and we benefitted from a wide-ranging discussion with him about e-commerce and the changes at the heart of M&S - an organisation that's simultaneously a permanent innovator and a national institution. We trace Stephen's background - starting at Tesco, M&S, George, Asda... and now back to M&S. A

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39:24

RetailCraft 24 - "Partners are a key part of our...

RetailCraft - digital retail, ecommerce and brands -... ·

2021/03/22

Our first episode of 2021 continues our Grocery theme, with this in-depth and wide-ranging conversation with Chris Conway, eCommerce Director at the Coop. We had recently interviewed Chris for our Grocery Innovation Report (https://internetretailing.net/groceryinnovation2021) and couldn't wait to bring his insights to life on the podcast. Sadly, the gremlins of the internet decided we'd had too easy a run over the last year and so it took several attempts, many disconnections, much patience and a

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55:31

RetailCraft 23 - "Bring a smile to customers' faces"...

RetailCraft - digital retail, ecommerce and brands -... ·

2020/12/21

For our final episode of 2020 we 'beam into' the studio Rui Francisco of PepsiCo Europe and Dan Mahoney from Whittards of Chelsea. Rui and Dan remind us of a passion for products that bring a smile to customers' faces and their growing direct-to-consumer activities. Rui is up first. He's the European Ecommerce Director for PepsiCo, and we hear from him about their pan-European team, the moves to selling direct, not to mention his own interesting career path to ecommerce. From a global brand's

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55:11

RetailCraft 22 - "Circuitboards and Sofas" - Guy...

RetailCraft - digital retail, ecommerce and brands -... ·

2020/12/09

Tales of transformation in the studio today. First up a conversation with Guy Magrath, recently Chief Digital Officer at Electrocomponents PLC (better known in the UK as the owners of RS Components, purveyors os millions of plugs, bulbs, suppliers for makers and menders around the world). Guy talks us through many years of change and progress at this global, complex business, culminating in his 5 steps that are very persuasive indeed. Along the way we pay tribute to the makers of the world, and a

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38:26

RetailCraft 21 - "One-way and two-way doors" - Chris...

RetailCraft - digital retail, ecommerce and brands -... ·

2020/10/14

Chris Poad, Managing Director, Online at Tesco PLC joins us in the studio for a wide-ranging and extensive discussion. Fresh from a series of senior roles at Amazon (heading Fulfilment by Amazon, then Director, Amazon Business International), Chris has returned to the UK to take up the reins at Tesco's online activities - just in time to be in the eye of the COVID storm! We segue from his career to the Tesco response - an impressive and sustained activity at scale - and we learn about the values

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60 results

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