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PODCAST

RetailCraft - digital retail, ecommerce and brands - Retail Podcast

Multichannel retail, ecommerce and digital business - interviews, analysis and discussion with Ian Jindal and InternetRetailing

business management

All Episodes

37:49

RetailCraft 60: "Win, Win, Win" - in conversation...

RetailCraft - digital retail, ecommerce and brands -... ·

2025/11/02

Tesco Media's Director Strategy, Proposition & Measurement, Florian Clemens, explains how a focus on win-win-win outcomes (value for shopper, advertiser, and retailer) guides the strategy for Tesco's retail media business. The discussion centres on measurement, omnichannel innovation, the legacy of Clubcard data, and Tesco's position as a market maker in UK retail. Practical examples highlight transparent loyalty incentives, creative brand partnerships, and the challenge of delivering

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39:38

RetailCraft 59: "Spreading Positive Energy" - Shani...

RetailCraft - digital retail, ecommerce and brands -... ·

2025/11/02

This episode examines how PerfectTed has introduced ceremonial-grade matcha to the mainstream UK market, covering product origins, retail strategy, lessons from Dragon's Den, and building a challenger brand in the FMCG sector. The conversation touches on the history of matcha, the reality of category management, and making niche products accessible to a wide consumer audience.PerfectTed (www.perfectted.com) Sold in major retailers including Tesco, Sainsbury’s, Holland & Barrett, Planet

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18:37

RetailCraft 58: "Share of stomach" - Timo Boldt of...

RetailCraft - digital retail, ecommerce and brands -... ·

2025/06/30

In this short, sharp RetailCraft conversation, Ian Jindal chats with Timo Boldt, founder and Chief Executive of recipe-box innovator Gousto, to explore how a self-proclaimed “data company that loves food” is reshaping dinner for millions of UK households. In 20 minutes they unpack Gousto’s 13-year journey from kitchen table idea to profitable £308 million enterprise, its foray into B2B software via the Bento subscription platform, and Boldt’s ambition to raise Gousto’s UK “share of stomach” from 0.2

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41:28

RetailCraft 57: "1300 entrepreneurs" - in...

RetailCraft - digital retail, ecommerce and brands -... ·

2025/05/26

What happens when one of the Nordics’ largest grocery retailers empowers 1,300 local entrepreneurs under a single national brand? In this episode, Ian Jindal chats with Oskar Jakobsson, Director of Customer Solutions at ICA Gruppen, to explore the unique federated model in Swedish grocery retail. Oskar shares how ICA balances entrepreneurial autonomy with digital innovation, discusses the challenges of unifying customer experience across diverse store formats, and reflects on the accelerating pace

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34:13

RetailCraft 56: "Let it Bloom" - in conversation with...

RetailCraft - digital retail, ecommerce and brands -... ·

2025/04/21

What does it take to be the number one premium beauty retailer both online and in-store across 22 countries? In this episode, Ian Jindal welcomes Philipp Andree, Chief Commercial Officer at Douglas Group, to explore how the company blends heritage and innovation in the fast-evolving beauty sector. Philipp shares how Douglas is redefining omnichannel retail, leveraging AI to enhance the customer experience, and transforming its supply chain for efficiency and scale. The conversation covers everything

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28:24

RetailCraft 55: "Clean Lines" - in conversation with...

RetailCraft - digital retail, ecommerce and brands -... ·

2025/04/06

Clean Lines: Sustainable Innovation and Retail Evolution with Rothy's VP Global RetailIn this episode of RetailCraft, Ian Jindal speaks with Giovanni Lepori, Vice President of Global Retail at Rothy’s, from the brand’s flagship store in New York. Giovanni shares how Rothy’s has revolutionized footwear manufacturing with 3D knitting technology, built a sustainable and scalable business model, and expanded into physical retail while staying true to its clean design ethos. The conversation explores

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36:37

RetailCraft 54: "You just go faster" - in...

RetailCraft - digital retail, ecommerce and brands -... ·

2025/03/02

You Just Go Faster: Cycling, Community and Commerce with Rapha's CCOThis episode of RetailCraft takes us inside premium cycling brand Rapha, our host Ian Jindal chats with Joel Natale, Chief Commercial Officer, at Rapha's London headquarters. Their conversation explores how this 20-year-old brand transformed cycling culture, built a powerful community, and continues to balance premium positioning with growth. [00:00:00] Introduction to Rapha and Joel's Role [00:01:00] "Changed The Sport": Rapha's

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37:22

RetailCraft 53: "Rethink, reimagine, renew" - in...

RetailCraft - digital retail, ecommerce and brands -... ·

2024/11/10

Ian Jindal speaks with Gertin Schraa Head of Sustainable Sales at Dyson, about the company's heritage, innovative approach to sustainability, and the challenges and opportunities in the refurbishment market. Gertin shares insights into consumer behaviour, the importance of quality standards in refurbishment, and the role of sustainability in sales strategy. He also discusses his career journey, Dyson's global operations, and the future growth opportunities within the company.Dyson's philosophy is

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44:07

RetailCraft 52: "Can we change an industry?" - in...

RetailCraft - digital retail, ecommerce and brands -... ·

2024/10/15

In this episode, Ian Jindal speaks with Alec Mills, co-founder of Dame, about the journey of creating sustainable and toxin-free period products. They discuss the challenges faced in the industry, the importance of changing the conversation around menstruation, whether men have a role in women's health discussions. Alec shares insights on product innovation, market positioning, and the impact of collaborations with larger brands. The conversation concludes with reflections on the future of Dame and

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47:26

RetailCraft 51: "Get more out of life" - in...

RetailCraft - digital retail, ecommerce and brands -... ·

2024/07/29

SummaryPaul Hornby, Digital Customer Experience Director at The Very Group (owner of very.co.uk and other brands) joins Ian Jindal and Georgia Scott to discuss his role, career and the positioning of Very within the market. We explore the history of the group, which dates back to 1890, and how it has evolved into the UK's largest domestic online-only retailer with an integrated flexible payment platform. We delve into the concept of digital experience and how the Very Group aims to help families

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32:19

RetailCraft 50 - "Bring Joy" - in conversation with...

RetailCraft - digital retail, ecommerce and brands -... ·

2024/06/13

Welcome to a special episode featuring Mark from Guitar Guitar, who joins us to celebrate the company's 20th anniversary. Hosted by Ian Jindal, Editor-in-Chief of Internet Retailing, and Georgia from Adobe, this episode dives deep into the evolution of Guitar Guitar and its unique approach to music retail.Mark shares the history of Guitar Guitar, from its humble beginnings to becoming a significant player in the music retail industry. He discusses the company's commitment to providing a

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27:29

RetailCraft 49 - "Predicting the unpredictable" - in...

RetailCraft - digital retail, ecommerce and brands -... ·

2024/04/29

Welcome to an illuminating discussion with Rad, VP of Supply Chain at Flaconi, Germany's leading online beauty marketplace. In this episode, we delve into the fascinating supply chain management domain within the beauty sector. Since its inception in 2011, Flaconi has made gains in the German market, with over 25% share, and continues its successful journey across multiple European countries. Rad, with his extensive experience handling supply chains for luxury brands in Dubai, brings distinctive

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31:22

RetailCraft 48 - ”Activating a City” - in...

RetailCraft - digital retail, ecommerce and brands -... ·

2024/04/22

At the end of NRF 2024 in New York I was able to chat with Juliet Scott-Croxford of Brompton Bicycle. Juliet is President, North America, and leads the growth of this quintessentially British brand in the market. Brompton is an urban-first, engineering-born, British-made success story, and so the transition to the US is an interesting one. Leading with a combination of product quality and clubhouse retail vibe, they have been at the vanguard of the city-centre, community cycling renaissance that

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32:39

RetailCraft 47 - ”3am Brew” - in conversation with...

RetailCraft - digital retail, ecommerce and brands -... ·

2024/02/20

SISTIR is a coffee-originated gifting brand, that grew from a sisterly conversation (SIS) about coffee (Stirred) around the ideal '3am blend' to power parents through that mid-night wake-up moment for a crying baby.SISTIR's founder, Georgie Janion-Shaw, joins us in the studio and we hare about the brand's beginnings and how the combination of branding savvy, punning and the availability of a gifting channel in NotOnTheHighStreet allowed them to start. Over time - and through experimentation,

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53:38

RetailCraft 46 - ”Really Different” - in conversation...

RetailCraft - digital retail, ecommerce and brands -... ·

2024/01/08

Our studio chat with Kieron (Digital Director at Blackwells, part of the Waterstones group of booksellers) had a number of firsts... Not only the first podcast of 2024 (Happy New Year to one and all!) but also the first time that Georgia and I had been given gifts. In our prep for the studio session Kieron had asked us what were the last three books we'd read. He used this to predict a book for each of us and wrapped them for us to give in the studio! Utterly thoughtful, but more importantly gets to

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44:17

RetailCraft45 - ”Consumer moments” - in conversation...

RetailCraft - digital retail, ecommerce and brands -... ·

2023/12/06

Ntola and Raine joined Georgia and me in the studio and reminded us just why a roundtable discussion is so much fun and enlightening! Raine - the head of digital at New Look (www.newlook.com) - talks us through how to connects with the 'moments' in customers' lives, and of course the planning, data, heuristics and approaches needed to deliver that at scale. We hear about her experiences ranging from luxury and digital (Farfetch) to high street (Arcadia), fast-moving digital (Boohoo.com) to more

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49:49

RetailCraft 44 - ”Find a fix for time” - in...

RetailCraft - digital retail, ecommerce and brands -... ·

2023/10/16

Paddy joined us in the studio with "time" clearly on his mind. Throughout our zinger-filled, high-protein chat, Paddy returned to the theme of "if you find a fix for time, you'll see the sales". B&Q is the £4bn-ish turnover DIY retailer that is now part of the Kingfisher PLC group (which also includes in its portfolio the trade-focused Screwfix, plus Castorama and Brico Depot in France and Koctas in Turkey. During our conversation it was clear that Paddy's broad experience (financial services,

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47:12

RetailCraft 43 - ”Marketing Machine” - In...

RetailCraft - digital retail, ecommerce and brands -... ·

2023/09/19

Tony Preedy is a bit of a legend at Etail Towers and has one of the most rounded and in-depth knowledge of e-commerce performance (brand, digital marketing, CRM and business models) that we know. Having run through Tony's CV, we focus on Fruugo - its history, operation and market position. With a blend of incisive wit and deadpan humour, Tony talks about the importance of relevance and focus at scale ("We're not a marketplace, we're a very good marketing machine"), and how a combination of AI and

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48:51

RetailCraft 42 - ”Details Matter” - retail and the...

RetailCraft - digital retail, ecommerce and brands -... ·

2023/08/01

Some 'summer listening' in this episode, where we take as our theme "retailers and the arts". There's a long and illustrious history of retail professionals swapping the stores for galleries, but with our current digital dimension there's still a consumer/customer/visitor/individual connection. In the studio today we have Ros Lawler, COO of the National Portrait Gallery, fresh from a multi-year reworking of the space, the interpretation and the visitor facilities. Widely hailed as a triumph, Ros

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40:02

RetailCraft 41 - ”More of a Partner” - Molly Dobson...

RetailCraft - digital retail, ecommerce and brands -... ·

2023/06/22

Molly Dobson is the Managing Director of Currys Business, the B2B operation of the long-established Currys brand, that covers white goods to smart devices via outdoors electricals and gaming... basically anything with a plug or voltage! See www.currys.co.uk. Molly explodes into our studio like a positive force of nature, and takes us at a gallop through the business, the service approach, and how expertise, people, systems and great service come together into the B2B offering. We hear of Molly's

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