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IADS Retail Park

International Association of Department Stores - IADS

🦖 Welcome to IADS Retail Park—where retail giants evolve or go extinct. Department stores get dismissed as dinosaurs all the time. But the best ones aren"t fossils, they"re transforming faster than most people realise. In focused 10-15 minute episodes, IADS Retail Park delivers exclusive insights, transformation strategies, and expert analysis from the International Association of Department Stores. Built for executives and strategists who need actionable takeaways without the fluff. Because let"s

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All Episodes

7:05

Dubai's department store laboratory: franchise...

IADS Retail Park ·

2025/09/25

In this episode of The I.A.D.S. Retail Park, Maya explores Dubai’s department store landscape with Selvanne following I.A.D.S.’s research visit to Dubai Mall and Mall of the Emirates. They examine how international brands like Debenhams, Harvey Nichols, and Galeries Lafayette thrive through franchise partnerships with local operators. 🏬The conversation reveals striking contrasts in execution, from overcrowded experiences to luxury excellence, and discusses the phenomenon of brand

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8:54

Global risk, global opportunity

IADS Retail Park ·

2025/09/24

In this episode of The IADS Retail Park 🎧, Maya and Anchita dive deep into the premiere edition of the IADS Global Retail Risk Index 2025—a groundbreaking tool that’s reshaping how retailers approach global expansion. Join them as they explore why North America still reigns supreme despite political upheaval, how East Asia is bouncing back stronger than ever, and why Sub-Saharan Africa might be the sleeper hit for bold retailers 🌍. From Macy’s tariff struggles to Galeries Lafayette’s Indian

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10:09

From boudoir to browser: Etam’s omnichannel evolution

IADS Retail Park ·

2025/09/17

How does a 109-year-old French lingerie brand transform every customer interaction into a sales opportunity? In this episode of IADS Retail Park 🎙️, Maya explores Etam's groundbreaking approach to omnichannel retail with Christine Montard, author of our latest IADS Exclusive. Discover how Etam's internally developed clienteling app 📱liberated sales associates from cash registers, turning them into mobile customer advisors. From processing 80% of online returns in-store to connected fitting rooms

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12:28

Sustainability's global split: Why India, China, and...

IADS Retail Park ·

2025/09/10

In this episode of The IADS Retail Park 🎧, we explore how the word "sustainability" rings differently across India, China, and the West. Join Maya and Anchita as they unpack why fast-growth markets like India and China care more about sustainability than mature markets, yet approach it through completely different lenses. Discover how L'Oréal masterfully adapts its global sustainability initiatives to local contexts, why repair culture thrives in emerging markets for cost reasons rather than

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13:06

Small by design: How Fortnum & Mason turned less into...

IADS Retail Park ·

2025/09/03

In this episode of The I.A.D.S. Retail Park 🎧, Maya and Christine explore how Fortnum & Mason defies department store orthodoxy through food-centric specialisation, generating 63% of revenue from categories others treat as secondary. From royal warrant heritage to AI-powered innovation, discover why strategic restraint creates more sustainable competitive advantage than scale expansion 🏪. Uncover how this 317-year-old retailer transforms limitations into luxury positioning, balances heritage with

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9:18

Looking back on EuroShop 2023

IADS Retail Park ·

2025/08/30

In this episode of The IADS Retail Park🎙️ , Maya sits down with Selvane to explore the innovations showcased at EuroShop 2023, the first post-pandemic edition of Europe's premier retail trade fair. With 1,830 exhibitors from 55 countries demonstrating the future of retail technology, this massive German event revealed four critical trends. From Amazon's "Just Walk Out" checkout-free technology to computer vision analytics, practical AI applications 🤖, and innovative sustainability solutions🌱,

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7:14

ChatGPT's retail revolution: promise, peril, and the...

IADS Retail Park ·

2025/08/22

In this episode of The I.A.D.S. Retail Park, Maya teams up with Anchita to explore the ChatGPT phenomenon that captivated retail leaders in early 2023. When OpenAI's groundbreaking chatbot first launched, it promised human-like customer interactions and automated content creation - but our team's hands-on testing revealed both exciting possibilities and serious limitations. 🤖They dive into why ChatGPT couldn't provide sources, how it confidently delivered wrong answers, and what this meant for

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7:59

Fortifying the value chain: When suppliers become...

IADS Retail Park ·

2025/07/30

In our hyper-connected retail landscape, a single supplier slip can put an entire department store’s operations and reputation at risk ⚠️. This episode, Maya and Anchita break down why your own cyber defences may not be enough, recount the cascading hacks that hit iconic UK retailers, and discuss how industry leaders are closing the value chain gaps. From supporting smaller vendors to treating cybersecurity as a boardroom issue, get up-to-date on what department stores are doing to ensure resilience

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8:33

How Boyner has holistically transformed itself

IADS Retail Park ·

2025/07/25

Join Maya and Selvane as they explore Boyner's remarkable transformation journey from traditional Turkish retailer to innovative lifestyle company. Discover how they used customer research, AI integration🤖, and community-building to capture younger demographics and achieve a 162% growth in their target segments over just three years.👉Click here to read the full exclusive.For more insights and updates, follow IADS on LinkedIn, read our stories on Substack, and visit our website for more details

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9:40

Own it! The power and pitfalls of retail's shared...

IADS Retail Park ·

2025/07/21

In this episode, Maya and Christine embark on an eye-opening journey into the world of shared capitalism in retail. They break down how industry giants like John Lewis, REI, Système U, and Walmart are reimagining what it means to own a piece of the retail action. From time-tested partnership models to innovative consumer cooperatives, discover the real impact these models are having on companies, employees, and customers alike. We explore:* How John Lewis’s employee partnership model creates a

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7:36

Printemps reimagined: Paris’s iconic department store...

IADS Retail Park ·

2025/07/18

In this episode of The IADS Retail Park 🎙️, Maya and Selvane go behind the scenes of Printemps Haussmann’s sweeping transformation. Discover why this Parisian icon—fresh off a bold rebrand, new logo, and vibrant color palette—is pivoting to “less retail, more experience,” blending rooftop escapes, secondhand shopping, immersive spaces, and even the metaverse. With new concepts such as “La Coupole Plage,” “7ème Ciel” circular fashion ♻️, and artist-driven collaborations, Printemps is betting on a

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9:35

Efficient, yet unremarkable : Inside IKEA’s Oxford...

IADS Retail Park ·

2025/07/15

Step onto Oxford Street and into what might be the most hyped IKEA in the world—where the familiar meatballs aren’t the only thing on offer and the stakes for city-centre retail couldn’t be higher. In this episode of IADS Retail Park 🎙️, Maya and Christine break down IKEA’s ambitious Oxford Street flagship, pulling back the curtain on a project many say defines urban retail’s next phase. Christine, the author behind the exclusive review, shares insider perspectives on whether this city-scaled IKEA

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8:37

From page to podcast - How AI is transforming retail...

IADS Retail Park ·

2025/07/10

Join Maya and Anchita as they pull back the curtain on IADS's innovative transformation of retail content through AI-powered podcasting. Discover how the International Association of Department Stores is leveraging artificial intelligence to create intimate, engaging audio experiences that make complex retail insights more accessible and memorable. From voice cloning to emotional resonance, learn how IADS is pioneering the future of retail communication. Want to dive deeper? [Click here to read the

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12:43

Toying with brand merchandising in Tokyo: Inside...

IADS Retail Park ·

2025/07/10

In this episode of The IADS Retail Park 🎙️, Maya and Selvane take you on an exclusive tour of Tokyo’s three headline stores—Isetan Shinjuku, Ginza Six, and Parco Shibuya. Discover how these retail powerhouses are shattering the old rules of department store zoning, turning vertical layouts into engines of discovery, and monetising every minute of customer experience. From Isetan’s heritage-driven innovation to Ginza Six’s vertical boulevard and Parco’s cultural mashups, we reveal the strategies

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7:24

VivaTech 2025: The tech trends reshaping retail

IADS Retail Park ·

2025/07/02

In this episode of The I.A.D.S. Retail Park 🎙️, Maya and Anchita unpack the tech breakthroughs and big ideas from VivaTech 2025 in Paris—Europe’s ultimate playground for innovation. From digital sovereignty and AI-powered personalisation to the evolving world of second-hand commerce, discover how startups and global brands are reinventing every step of the customer journey. We’ll explore why controlling your own data is now a must, how AI is making shopping hyper-personal, and why the circular

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7:42

Retail in NY? Fuggetaboutit—Why Jersey’s malls are...

IADS Retail Park ·

2025/07/01

Why do New Jersey’s malls draw millions, while feeling so different from the world’s most celebrated shopping destinations? 🛍️ In this episode , Maya and Selvane take you on a guided tour of the American Dream and Westfield Garden State Plaza, exploring what makes these suburban giants tick, what they reveal about American consumer culture, and why even luxury brands can’t always deliver a luxury experience in the U.S. From indoor ski slopes ⛷️ to luxury wings, food courts 🍔 to flagship department

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8:44

Product passports: Unlocking transparency and...

IADS Retail Park ·

2025/06/21

In this episode of The IADS Retail Park 🎙️ — brought to you by the International Association of Department Stores — Maya and Selvane dive into the world of digital product passports and what they mean for the future of fashion and department stores. Drawing on IADS’s exclusive research, the hosts explore how these virtual tags can drive sustainability, unlock new customer relationships, and power the transition to the circular economy. Can technology, such as blockchain, RFID, and QR codes,

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8:11

Gen Alpha: The new retail powerhouse

IADS Retail Park ·

2025/06/11

Meet Generation Alpha: the tech-savvy, trendsetting kids born between 2010 and 2024 who are already shaking up the world of retail. With a projected economic impact of $5.46 trillion by 2029, these digital natives are more than just future shoppers—they’re influencing what their families buy today and setting new standards for brands everywhere.Join hosts Maya and Christine as they unpack how Gen Alpha’s love for gaming, demand for authenticity, and seamless blending of digital and physical worlds

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10:17

Gen Z disruptors: How new brands are forcing stores...

IADS Retail Park ·

2025/06/03

In this episode of The IADS Retail Park, Maya and Selvane unpack how Gen Z is rewriting the rules of retail and putting traditional department stores to the test. Drawing on exclusive IADS research, they explore why brands like Deciem, H&M, and Shein are winning over young shoppers with their mix of affordability, speed, and authentic values.Discover how Gen Z’s demand for transparency, instant gratification, and real sustainability is forcing department stores to rethink everything: from store

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13:22

Small spaces, big impact

IADS Retail Park ·

2025/06/03

In this episode of IADS Retail Park 🎙️, hosts Maya and Christine unpack the game-changing shift in department store strategy as major players like Nordstrom, Bloomingdale’s, and Magasin du Nord embrace small-format stores. 🏬✨Discover how these retailers are redefining retail space—moving beyond “bigger is better” to focus on curated selections, seamless omnichannel integration, and hyper-localised experiences that truly resonate with today’s consumers. 📦📱We break down the successes, challenges,

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