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PODCAST

IADS Retail Park

International Association of Department Stores - IADS

🦖 Welcome to IADS Retail Park—where retail giants evolve or go extinct. Department stores get dismissed as dinosaurs all the time. But the best ones aren"t fossils, they"re transforming faster than most people realise. In focused 10-15 minute episodes, IADS Retail Park delivers exclusive insights, transformation strategies, and expert analysis from the International Association of Department Stores. Built for executives and strategists who need actionable takeaways without the fluff. Because let"s

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All Episodes

12:39

From mega-flagship to lean machine: Macy’s next chapter

IADS Retail Park ·

2025/12/17

In this episode of IADS. Retail Park 🎧, Maya sits down with Christine, author of this week’s IADS Exclusive on Macy’s transformation. From pioneering retail innovations in 1858 to closing 150 stores while investing in 350 upgraded locations, Macy’s story raises a fundamental question facing department stores globally: can concentration replace expansion as a path to growth? Christine breaks down the “First 50” results, the My Macy’s localisation experiment, why the mid‑tier is getting squeezed, and

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9:32

Moonshot thinking: what retailers can learn from...

IADS Retail Park ·

2025/12/12

In this episode of The I.A.D.S. Retail Park 🎧, Maya and Christopher pull back the curtain on Google’s Project X—Back in 2023 the moonshot factory tackling humanity’s biggest challenges. ✨ What do Waymo, Tidal, and Intrinsic have in common? They aim for 10X impact, not 10% improvement. 🚀 From embracing failure as “moonshot compost” to spending 20% of time on creative pursuits, our hosts unpack six counterintuitive principles reshaping innovation. Want all the case studies and expert insight? 👉

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13:39

The age of relevance: how retailers are redefining...

IADS Retail Park ·

2025/12/03

In this episode of IADS Retail Park 🎧, Maya and Anchita zoom in on a customer group retailers can’t afford to overlook: the silver generation. As birth rates drop 📉, people live longer 🧬, and more spending power sits with Gen X and older, they ask a key question: how do you build experiences for aging customers without leaning on lazy stereotypes? Drawing on examples like Le Bon Marché’s Rock’n’Drôle exhibition 🎸 and Galeries Lafayette’s Sophie Fontanel curation, they explore how pro-ageing

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12:39

From retailers to real estate moguls: The mixed-use...

IADS Retail Park ·

2025/11/24

In this episode of IADS Retail Park 🎧, Maya and Christine look at what happens when retailers start acting like neighbourhood builders. 🏙️ IKEA, Walmart, Breuninger, and John Lewis are all turning old malls, car parks, and land banks into mixed‑use districts where people live, work, and spend their free time. From IKEA’s Livat “Meeting Places” in Shanghai to Walmart’s mall conversion in Pittsburgh and John Lewis’ 10,000 planned rental homes, the episode explains why mixed‑use is becoming retail’s

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10:40

Speed over size: digital transformation for heritage...

IADS Retail Park ·

2025/11/21

In this episode of The I.A.D.S. Retail Park 🎧, Maya and Christine pull back the curtain on digital transformation in heritage organizations. ✨ What separates fast retailers from slow ones in a world where crises strike every twelve months? From rolling budgets and “forcasgility” to double ERP roadmaps and raw data ownership, our hosts unpack the paradigm shifts redefining retail operations. 🛍️📊 Learn why speed now trumps size—and how agile methods borrowed from unicorns can future-proof legacy

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11:51

When the world falls apart: Department stores in...

IADS Retail Park ·

2025/11/19

In this episode of IADS Retail Park 🎧, Maya and Anchita unpack what happens when department stores face the unthinkable—wars 🎯, currency collapse 💸, and complete economic chaos ⚡. Through exclusive IADS research with retailers at the epicentre of global crises, they reveal the raw playbook: why cash is king, how people come first, and the critical difference between iterative🔄 and protocol-driven crisis management 🚨.From retailers paying employees for three years while they serve in national

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8:42

Relational shopping: from Magasin du Nord to Lane...

IADS Retail Park ·

2025/11/17

In this episode of The I.A.D.S. Retail Park 🎧, Maya and Anchita pull back the curtain on relational shopping’s business impact. ✨ What do Magasin du Nord and Lane Crawford have in common? They’ve turned customer data into loyalty engines. 🛍️ From booking personal shoppers to WeChat mini-programs that 6x sales, our hosts unpack how retailers bridge online and offline—and why Western stores must prepare for Chinese travelers’ sky-high expectations. 🌏 Want all the case studies and expert insight? 👉

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12:18

Green Pea: building the world's first sustainable...

IADS Retail Park ·

2025/11/17

In this episode of The I.A.D.S. Retail Park 🎧, Maya and Christopher explore Green Pea, the world’s first green retail park in Turin. 🌱 What do Patagonia, Brunello Cuccinelli, and a building you can disassemble with a screwdriver have in common? They’re all part of a manifesto-driven retail experiment. From energy-capturing floors to 20 million annual visitors, our hosts unpack how sustainability can be a business model—not just a marketing claim. 🛍️ Want the full breakdown of Green Pea’s strategy

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8:38

Beyond the store: How luxury brands are building...

IADS Retail Park ·

2025/11/12

In this episode of IADS Retail Park 🎧, Maya and Christine dissect the bold new era where brands don’t stop at products—they shape full lifestyles. Why are icons like Louis Vuitton, Saint Laurent, and Selfridges diving into beauty lines, homeware, sports, and even film? 🏆💄🏠 From LV’s jump into Formula 1 and cosmetics to Zara’s thriving home business and Selfridges’ quirky post-Covid garden centres, our hosts trace how “brand territory” has become the hottest strategy in retail.Listen in for real

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8:30

The great unbundling: How tech is rebuilding retail...

IADS Retail Park ·

2025/11/07

In this episode of The I.A.D.S. Retail Park 🎧, Maya and Christine explore Benedict Evans’ provocative take on retail transformation. What do Netflix, Shopify, and Shein have in common? ✨ They’ve all used tech not to upgrade existing models, but to unbundle and rebuild entire value chains. From L’Oréal’s 25% direct-to-consumer shift to Amazon’s $31 billion ad business, our hosts unpack how every retail function—manufacturing, distribution, advertising, wholesale—is being deconstructed and

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9:19

Between halo and headwinds

IADS Retail Park ·

2025/11/05

In this episode of IADS Retail Park 🎧, Maya and Christine pull back the velvet rope on retail’s most surprising reinvention: hospitality. ✨ What do Louis Vuitton, IKEA, and Selfridges have in common? They’ve all realised that in 2025, the real competition isn’t just about who sells the most shoes—it’s about who can make you linger, dine, post, and stay.🍽️🛋️ From Armani’s first foray into branded hotels to Harrods’ TikTok-fueled restaurant frenzy and IKEA’s game-changing meatballs, our hosts

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6:44

The great reset: How department stores navigated...

IADS Retail Park ·

2025/10/31

In this episode of The I.A.D.S. Retail Park 🎧, Maya and Selvane dissect the I.A.D.S. 100 report, revealing how department stores worldwide weathered the unprecedented 2019-2021 period. 📊 From BHG’s stunning 62% growth in China to Japan’s tourism-dependent stores losing two-thirds of their sales, this deep dive uncovers the strategies that separated survivors from strugglers. 🌍Why did stores with food sections bounce back faster? How did supply chain disruptions reshape consumer expectations? And

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9:26

The conscious customer revolution: how sustainability...

IADS Retail Park ·

2025/10/30

In this episode of The I.A.D.S. Retail Park 🎧, Maya sits down with Selvane to decode the conscious customer revolution that’s reshaping retail from the ground up. 🌱 From the explosion of fast fashion to today’s sustainability-first shoppers, they explore how 50% of consumers now actively seek greener options - and what this means for department stores racing to adapt. 🛍️ How do you balance customer demands, regulatory pressure, and investor expectations while staying profitable? Selvanne reveals

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12:50

When being everywhere isn't enough: The real...

IADS Retail Park ·

2025/10/22

In this episode of The I.A.D.S. Retail Park 🎧, Maya welcomes Selvane to rethink one of retail’s most overused buzzwords—omnichannel. What if being “everywhere at once” isn’t actually the goal? 🤯 Together, they unpack groundbreaking research from Erasmus University’s Robert Rooderkerk that challenges a decade of retail assumptions. Discover why the smartest retailers aren’t multiplying touchpoints—they’re mastering customer steering. From Holland & Barrett’s market-specific nudging to Coolblue’s

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8:57

Riyadh’s retail reality

IADS Retail Park ·

2025/10/15

In this episode of The I.A.D.S. Retail Park 🎧, Maya welcomes Selvane to unpack the untold story of Riyadh’s retail revolution—and why department stores are missing out on a market worth $270 billion and counting. 🏙️🛍️ Step inside the Saudi mall boom as our hosts walk through time-capsule classics like Olaya, entertainment giants like Panorama, and the ultra-luxury labyrinth of VIA Riyadh. But where are the department stores in all this action? Maya and Selvane break down the field

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6:17

KaDeWe Berlin: When luxury meets local community

IADS Retail Park ·

2025/10/10

In this episode of The IADS Retail Park 🏢, Maya and Selvane explore KaDeWe Berlin’s spectacular transformation into Europe’s most ambitious luxury department store. 🛍️✨ How do you reimagine 60,000 square meters of retail space while keeping 80% local customers engaged? Discover OMA’s architectural genius, the power of forty simultaneous pop-ups, and why thirty restaurants on one floor changed everything. 🍽️🏗️ From transparent Louis Vuitton walls to midnight caviar bars, learn how KaDeWe became

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7:56

Wellness revolution: Beyond beauty in department stores

IADS Retail Park ·

2025/10/10

In this episode of The IADS Retail Park 🧘‍♀️, Maya and Selvane explore the wellness revolution transforming department stores worldwide. From Galeries Lafayette’s 3,000-square-meter Wellness Galerie to Saks Fifth Avenue’s Botox services, discover how retailers are reimagining traditional beauty salons. 💆‍♀️✨ What happens when department stores become wellness destinations offering hyperbaric chambers, mental health counseling, and IV drips? Learn about five distinct approaches, from “2.0 beauty

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9:12

Saks Global: American luxury’s last stand or last gasp?

IADS Retail Park ·

2025/10/08

In this episode of The I.A.D.S. Retail Park 🎧, Maya and Christine pull back the velvet curtain on Saks Global’s high-stakes transformation—where American luxury takes one last swing for the fences.🛍️💸 How do you merge two titans with a $2.65 billion deal, outpace overdue vendor bills, and stay glamorous when Amazon’s knocking and Costco’s calling? 💼✨ The hosts dissect Saks Fifth Avenue’s bold makeover, Neiman Marcus’s behind-the-scenes drama, and a cast of competitors ready to steal the

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10:00

When regional genius beats global giants: Inside...

IADS Retail Park ·

2025/10/01

In this episode of The IADS Retail Park 🎧, Maya and Christine take listeners inside Mecca’s ascent from local Melbourne boutique to powerhouse beauty authority. Find out how Mecca flipped the script on global competition—capturing over 30% of the Australian market even as Sephora set its sights Down Under. The hosts reveal Mecca’s secrets: brand-agnostic strategies, immersive flagship concepts, and a community-first culture that built fierce customer loyalty and €1 billion in sales. Step into the

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6:13

Web3 Experiment: I.A.D.S. Tests digital assets in retail

IADS Retail Park ·

2025/09/26

In this episode of The I.A.D.S. Retail Park, Maya sits down with Selvane to explore I.A.D.S.’s groundbreaking experiment with Web3 technology. During their 2022 General Assembly, the association issued POAPs to member CEOs and Academy graduates, diving headfirst into digital assets to understand their practical applications for retail. 🚀 The conversation reveals the ambitious brainstorming process that considered everything from metaverse storefronts to NFT awards, and why budget realities led them

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80 results

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