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PODCAST

IADS Retail Park

International Association of Department Stores - IADS

🦖 Welcome to IADS Retail Park—where retail giants evolve or go extinct. Department stores get dismissed as dinosaurs all the time. But the best ones aren"t fossils, they"re transforming faster than most people realise. The IADS Retail Park delivers exclusive insights, transformation strategies, and expert analysis from the International Association of Department Stores. Built for executives and strategists who need actionable takeaways without the fluff. Because let"s be honest: in retail today,

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All Episodes

12:12

IADS Exclusive – BHV: 170 years of history and an...

IADS Retail Park ·

2026/02/24

What happens when a 170-year-old retail icon makes a deal that backfires? 🎲BHV, the beloved Parisian department store, bet on SHEIN—and lost. Brand departures, public backlash, and a 40% reduction in retail space followed. Now, Brookfield Asset Management plans a five-star hotel 🏨 where shoppers once browsed DIY tools.Host Maya Sankoh sits down with Christine Montard, IADS. Director of Markets and Events, to unpack what went wrong—and whether heritage brands can survive radical pivots 🔄.📖 Full

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18:37

Cracking the Xiaohongshu code: Why Red Note Is...

IADS Retail Park ·

2026/02/18

🛍️ In this episode of IADS Retail Park, Maya and Anchita unpack Xiaohongshu (Red Note)—the platform transforming how international retailers reach 350 million affluent Chinese consumers. 📖 Read the full IADS Exclusive: “Unlocking Chinese Consumer Trends via Xiaohongshu” 👉 Access the exclusive hereFor more insights, follow us on LinkedIn at International Association of Department Stores - IADS, subscribe to our Substack, and visit www.iads.org. Get full access to IADS’ Exclusive Insights at

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21:26

Redefining merchant excellence: From Buyers to...

IADS Retail Park ·

2026/02/11

For over a century, merchants built retail empires through margin discipline, inventory velocity, and vendor relationships. Today, those skills no longer guarantee relevance. In this episode 🎙️, Maya speaks with Christine Montard explore groundbreaking research from the 2025 IADS Academy cohort on how merchants balance intuition with data-driven decisions—and why the future belongs to those who master integration, not choice.👉 Click here to read the full 2025 Academy Exclusive!For more updates,

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7:21

How brand ambassadors are redefining luxury retail

IADS Retail Park ·

2026/02/05

In this episode, Maya and Christine unpack the seismic shift in luxury retail—where sales staff evolved into brand ambassadors, relationship architects, and cultural translators. 🏬✨ What do Chanel, Louis Vuitton, and Kering have in common? They bet big on people, not just platforms. From clienteling apps boosting sales by 20% to recruiting from hospitality and finance, brands rewrote the playbook. 🎯 But with 36% of shoppers saying in-store experiences worsened, the stakes remain high. 👉 Click

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12:17

How Hong Kong's former airport is redefining retail...

IADS Retail Park ·

2026/02/04

Twenty-seven years after its final flight, Hong Kong's Kai Tak airport is preparing for a different kind of landing—one that challenges every assumption about what makes retail destinations work. In this episode 🎙️, Maya speaks with Christine Montard, Director of Markets and Events at IADS, about her firsthand visit to Kai Tak during the 2025 IADS General Assembly in Hong Kong. Christine breaks down the HK$100 billion transformation across three major developments—Kai Tak Mall's "sportainment"

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6:52

Åhléns' nordic gambit: cutting middlemen to multiply...

IADS Retail Park ·

2026/01/30

Maya and Selvane unpack the radical transformation at Åhléns under new owner Ayad al-Saffar. 🏬 What do Inglot, private label kitchen tools, and a 47-store network have in common? They're all weapons in a war against intermediaries. ✂️ By slashing third-party distributors and pivoting to 90% wholesale, Al-Saffar is turning Sweden's second-highest retail density into a competitive advantage—and planning more store openings. 🚀 Could this spark a Nordic-wide supply chain revolution? 👉 Click here to

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11:37

NRF 2026: When tech eats retail🤖

IADS Retail Park ·

2026/01/28

In this episode, we unpack the 2026 NRF Big Show—the largest yet, with 41,000 attendees and a provocative tension: when tech companies dominate retail’s flagship event, who truly owns the future? From REI’s “selective openness” and FairPrice’s 17% basket lift through AI, to the stark divide between Amazon’s fortress and Walmart’s federation strategies—discover what retailers must own to remain destinations, not just data sources🛡️. Plus: Why semantic capital is the new competitive moat, why your

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12:44

The SHEIN Paradox: When digital dominance meets...

IADS Retail Park ·

2026/01/21

In this episode of IADS Retail Park 🎧, Maya sits down with Christine, Director of Markets and Events at IADS and author of this week’s exclusive investigation into what’s being called “The SHEIN Paradox.” When SHEIN opened its first permanent European store at Paris’s historic BHV Marais in November 2025, 7,000 visitors showed up on day one. Within weeks, the floors were empty, online sales had plummeted 54%, and over 100 French brands had filed legal action. What went wrong? Tune in to discover

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13:34

When retail put DEI on trial: What a year of global...

IADS Retail Park ·

2026/01/14

In this Season 2 premiere 🎙️, Maya sits down with Selvane, Managing Director of IADS, to discuss her year-long investigation into diversity, equity, and inclusion at retail's most critical turning point 📊. Through research across six global regions with leaders from Nordstrom, Tesco, Falabella, and Galeries Lafayette, IADS' 2025 White Paper reveals four key patterns that separate authentic DEI strategies from performative gestures. As political pressures mounted and executive orders shifted

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12:39

From mega-flagship to lean machine: Macy’s next chapter

IADS Retail Park ·

2025/12/17

In this episode of IADS. Retail Park 🎧, Maya sits down with Christine, author of this week’s IADS Exclusive on Macy’s transformation. From pioneering retail innovations in 1858 to closing 150 stores while investing in 350 upgraded locations, Macy’s story raises a fundamental question facing department stores globally: can concentration replace expansion as a path to growth? Christine breaks down the “First 50” results, the My Macy’s localisation experiment, why the mid‑tier is getting squeezed, and

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9:32

Moonshot thinking: what retailers can learn from...

IADS Retail Park ·

2025/12/12

In this episode of The I.A.D.S. Retail Park 🎧, Maya and Christopher pull back the curtain on Google’s Project X—Back in 2023 the moonshot factory tackling humanity’s biggest challenges. ✨ What do Waymo, Tidal, and Intrinsic have in common? They aim for 10X impact, not 10% improvement. 🚀 From embracing failure as “moonshot compost” to spending 20% of time on creative pursuits, our hosts unpack six counterintuitive principles reshaping innovation. Want all the case studies and expert insight? 👉

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13:39

The age of relevance: how retailers are redefining...

IADS Retail Park ·

2025/12/03

In this episode of IADS Retail Park 🎧, Maya and Anchita zoom in on a customer group retailers can’t afford to overlook: the silver generation. As birth rates drop 📉, people live longer 🧬, and more spending power sits with Gen X and older, they ask a key question: how do you build experiences for aging customers without leaning on lazy stereotypes? Drawing on examples like Le Bon Marché’s Rock’n’Drôle exhibition 🎸 and Galeries Lafayette’s Sophie Fontanel curation, they explore how pro-ageing

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12:39

From retailers to real estate moguls: The mixed-use...

IADS Retail Park ·

2025/11/24

In this episode of IADS Retail Park 🎧, Maya and Christine look at what happens when retailers start acting like neighbourhood builders. 🏙️ IKEA, Walmart, Breuninger, and John Lewis are all turning old malls, car parks, and land banks into mixed‑use districts where people live, work, and spend their free time. From IKEA’s Livat “Meeting Places” in Shanghai to Walmart’s mall conversion in Pittsburgh and John Lewis’ 10,000 planned rental homes, the episode explains why mixed‑use is becoming retail’s

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10:40

Speed over size: digital transformation for heritage...

IADS Retail Park ·

2025/11/21

In this episode of The I.A.D.S. Retail Park 🎧, Maya and Christine pull back the curtain on digital transformation in heritage organizations. ✨ What separates fast retailers from slow ones in a world where crises strike every twelve months? From rolling budgets and “forcasgility” to double ERP roadmaps and raw data ownership, our hosts unpack the paradigm shifts redefining retail operations. 🛍️📊 Learn why speed now trumps size—and how agile methods borrowed from unicorns can future-proof legacy

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11:51

When the world falls apart: Department stores in...

IADS Retail Park ·

2025/11/19

In this episode of IADS Retail Park 🎧, Maya and Anchita unpack what happens when department stores face the unthinkable—wars 🎯, currency collapse 💸, and complete economic chaos ⚡. Through exclusive IADS research with retailers at the epicentre of global crises, they reveal the raw playbook: why cash is king, how people come first, and the critical difference between iterative🔄 and protocol-driven crisis management 🚨.From retailers paying employees for three years while they serve in national

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8:42

Relational shopping: from Magasin du Nord to Lane...

IADS Retail Park ·

2025/11/17

In this episode of The I.A.D.S. Retail Park 🎧, Maya and Anchita pull back the curtain on relational shopping’s business impact. ✨ What do Magasin du Nord and Lane Crawford have in common? They’ve turned customer data into loyalty engines. 🛍️ From booking personal shoppers to WeChat mini-programs that 6x sales, our hosts unpack how retailers bridge online and offline—and why Western stores must prepare for Chinese travelers’ sky-high expectations. 🌏 Want all the case studies and expert insight? 👉

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12:18

Green Pea: building the world's first sustainable...

IADS Retail Park ·

2025/11/17

In this episode of The I.A.D.S. Retail Park 🎧, Maya and Christopher explore Green Pea, the world’s first green retail park in Turin. 🌱 What do Patagonia, Brunello Cuccinelli, and a building you can disassemble with a screwdriver have in common? They’re all part of a manifesto-driven retail experiment. From energy-capturing floors to 20 million annual visitors, our hosts unpack how sustainability can be a business model—not just a marketing claim. 🛍️ Want the full breakdown of Green Pea’s strategy

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8:38

Beyond the store: How luxury brands are building...

IADS Retail Park ·

2025/11/12

In this episode of IADS Retail Park 🎧, Maya and Christine dissect the bold new era where brands don’t stop at products—they shape full lifestyles. Why are icons like Louis Vuitton, Saint Laurent, and Selfridges diving into beauty lines, homeware, sports, and even film? 🏆💄🏠 From LV’s jump into Formula 1 and cosmetics to Zara’s thriving home business and Selfridges’ quirky post-Covid garden centres, our hosts trace how “brand territory” has become the hottest strategy in retail.Listen in for real

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8:30

The great unbundling: How tech is rebuilding retail...

IADS Retail Park ·

2025/11/07

In this episode of The I.A.D.S. Retail Park 🎧, Maya and Christine explore Benedict Evans’ provocative take on retail transformation. What do Netflix, Shopify, and Shein have in common? ✨ They’ve all used tech not to upgrade existing models, but to unbundle and rebuild entire value chains. From L’Oréal’s 25% direct-to-consumer shift to Amazon’s $31 billion ad business, our hosts unpack how every retail function—manufacturing, distribution, advertising, wholesale—is being deconstructed and

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9:19

Between halo and headwinds

IADS Retail Park ·

2025/11/05

In this episode of IADS Retail Park 🎧, Maya and Christine pull back the velvet rope on retail’s most surprising reinvention: hospitality. ✨ What do Louis Vuitton, IKEA, and Selfridges have in common? They’ve all realised that in 2025, the real competition isn’t just about who sells the most shoes—it’s about who can make you linger, dine, post, and stay.🍽️🛋️ From Armani’s first foray into branded hotels to Harrods’ TikTok-fueled restaurant frenzy and IKEA’s game-changing meatballs, our hosts

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