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PODCAST

Banking Transformed with Jim Marous

Evergreen Podcasts

Are you prepared to embrace change, take risks and disrupt yourself in response to the digital disruption in banking? If not, this podcast is for you. Hosted by top 5 banking and fintech influencer, Jim Marous, Banking Transformed highlights the leadership and cultural challenges facing the banking industry. Featuring interviews with some of the top minds in business, this podcast explores how financial institutions can prepare for the future of banking.

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All Episodes

41:00

Turning Insights into a Competitive Advantage

Banking Transformed with Jim Marous ·

2025/06/24

Every financial institution today is sitting on a goldmine of customer data, yet most struggle to turn those insights into a real competitive advantage. The challenge isn't collecting data—it's knowing what to do with it.Rachel O'Neill from Alkami joins me on the Banking Transformed podcast to tackle the hard questions: Why do so many banks fail to activate their data strategically? How can institutions break through the paralysis of analysis and start driving tangible business outcomes? And what

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43:58

What Gen Z Really Wants from Their Bank

Banking Transformed with Jim Marous ·

2025/06/17

While established institutions offer stability and financial strength, they must overcome perceptions of being stodgy, complex and disconnected from the digital fluency that defines Gen Z and Millennial lifestyles.Building connections with this demographic isn't simply about launching another banking app or redesigning branches – it's about reimagining how a legacy institution can demonstrate relevance and value when financial decisions are increasingly made with a swipe. As part of the Executive

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41:27

AI-Powered Growth Strategies for Modern Banking

Banking Transformed with Jim Marous ·

2025/06/11

Despite having established customer bases and trusted brands, many financial institutions struggle to keep pace with the rapid technological evolution driven by fintech firms and digital-first challengers. The potential of AI to transform banking operations, enhance customer experiences, and unlock new revenue streams is evident, yet implementation continues to be a significant hurdle.I'm joined on the Banking Transformed podcast by Marc Corbett, Director of Solutions Engineering Americas for

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44:47

How TD Bank Creates Unexpectedly Human Experiences

Banking Transformed with Jim Marous ·

2025/06/10

In an era where financial institutions race to digitize, TD has taken a distinctive approach by ensuring technology serves a deeper purpose: creating unexpected human experiences. As part of the Executive Leadership Series, sponsored by Naehas and recorded live at the Financial Brand Forum, I was joined by Todd Purcell, Head of Digital Strategy, Planning and Partnerships for TD Bank. Our conversation explores how TD's digital ecosystem supports its brand promise with real-world examples of how the

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40:52

Colin Walsh Shares the Status of Varo's Trailblazing...

Banking Transformed with Jim Marous ·

2025/06/03

As part of the Executive Leadership Series, sponsored by Naehas and recorded live at the Financial Brand Forum, i was joined by Colin Walsh, the founder and CEO of Varo Bank – a true pioneer in the financial services industry. In 2020, Varo made history by becoming the first consumer fintech company to receive a national bank charter, transforming from an ambitious startup into America's first all-digital, nationally chartered bank.Under Colin's leadership, Varo has revolutionized banking through

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41:57

How KeyBank Competes in the Age of Giants and Disruptors

Banking Transformed with Jim Marous ·

2025/05/27

Regional and community financial institutions face unprecedented challenges from both banking giants and nimble fintech startups. But size isn't the determining factor for success in today's financial landscape – rather, it's the ability to foster an innovative culture, make strategic partnerships, and leverage data effectively.As part of the Executive Leadership Series, sponsored by Naehas and recorded live at the Financial Brand Forum, we spoke with Victor Alexander, Head of Consumer Banking at

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44:33

Evolution of Product Innovation in the AI Era

Banking Transformed with Jim Marous ·

2025/05/22

Product innovation in banking faces significant challenges, including legacy systems, regulatory constraints, risk aversion, and the need to balance digital transformation with traditional services.In this episode of Banking Transformed, we explore the dynamic landscape of banking product management with Puneet Chhahira, VP and Head of Product Management and Marketing at Infosys Finacle. Our conversation reveals how financial products are evolving beyond traditional services to meet changing

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49:31

Unlocking Growth Mode Series #3 How Banks Are Failing...

Banking Transformed with Jim Marous ·

2025/05/21

While consumer digital banking has seen tremendous innovation, commercial and wealth management sectors often lag behind, creating frustration for some of banking's most valuable customers.We're joined on the Banking Transformed podcast by Alex Jimenez, Lead Principal Consultant at Backbase. Alex helps us understand the critical differences between consumer, small business, commercial, and wealth solutions – and why a one-size-fits-all approach fails in today's competitive landscape. He also

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43:37

An Inside Look at Zions Bank's Core Systems...

Banking Transformed with Jim Marous ·

2025/05/20

In an industry where legacy infrastructure often dates back decades, core conversions represent immense challenges and transformative opportunities. As part of the Executive Leadership Series, sponsored by Naehas and recorded live at the Financial Brand Forum, we had the opportunity to speak with Jennifer Smith, Chief Information Officer of Zions Bank, who has recently led one of banking's most complex technological undertakings: a complete core systems modernization. Jennifer will share invaluable

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53:57

Aligning Technology and Strategy for Banking Success

Banking Transformed with Jim Marous ·

2025/05/15

This episode of the Banking Transformed podcast, as part of the Experience Factor series, sponsored by Q2, tackles the persistent gap between recognized trends and strategic priorities revealed in the 2025 Retail Banking Trends report.Fabio Biasella from EngageFI helps listeners develop frameworks for ensuring technology investments directly enhance customer experiences rather than simply adding capabilities. We explore why only 7% of institutions have fully achieved their digital transformation

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44:27

How U.S. Bank is Building a Resilient Digital Bank

Banking Transformed with Jim Marous ·

2025/05/13

As financial institutions navigate an increasingly complex digital landscape, they face the dual challenge of driving innovation while maintaining the security and reliability that customers expect. Dominic Venturo, Senior Vice President and Chief Digital Officer at U.S. Bank, has been at the forefront of US Bank's digital transformation, helping his organization develop resilient systems that not only respond to change but anticipate it. As part of the Executive Leadership Series, sponsored by

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35:30

Unlocking Growth Mode Series #2 Bridging Digital...

Banking Transformed with Jim Marous ·

2025/05/07

In the financial services industry, we often see a critical gap between technological potential and practical implementation. Financial institutions must bridge this divide, moving beyond the excitement of new technology to achieve measurable outcomes that impact both customer experience and operational efficiency.Today, we're joined on the Banking Transformed podcast by Tara Lacey, Regional Vice President of Customer Success at Backbase. Tara has made her career focusing on what truly matters in

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39:54

How the CBA Is Navigating Washington's Shifting...

Banking Transformed with Jim Marous ·

2025/05/06

With significant shifts in Washington's political dynamics and new regulatory challenges emerging across the banking sector, our discussion today will explore how the CBA is evolving to address these changes while balancing the needs of financial institutions and consumers alike.As part of the Executive Leadership Series, sponsored by Naehas and recorded live at the Financial Brand Forum, Lindsey Johnson, President and CEO of the Consumer Bankers Association, provides valuable insights into how

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40:24

Banking Under Siege: Building Resilience Against...

Banking Transformed with Jim Marous ·

2025/05/01

Since 2020, financial institutions have faced a perfect storm – rising funding costs, increased delinquencies, and now, a dramatic surge in sophisticated fraud attacks.We're joined on the Banking Transformed podcast by two experts from TransUnion who are at the forefront of understanding and combating these threats: Joshua Turnbull, VP of Card and Banking Strategy, and Craig LaChapelle, VP of Market Development. They'll share insights on why fraud losses are becoming more painful in today's

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41:49

How Ally Bank is Using AI to Reshape Financial Services

Banking Transformed with Jim Marous ·

2025/04/29

In an industry where customer trust is paramount, financial institutions like Ally are navigating the delicate balance between rapid innovation and robust security. As part of the Executive Leadership Series, sponsored by Naehas and recorded live at the Financial Brand Forum, we'll explore how Ally has leveraged generative AI to streamline operations, foster innovation, and enhance customer experiences while maintaining the trust fundamental to banking relationships.I'm thrilled to be joined by

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39:30

Unlocking Growth Mode Series #1 Unlocking Banking's...

Banking Transformed with Jim Marous ·

2025/04/23

The banking industry faces unprecedented pressure to shift from reactive service models to proactive engagement strategies. However, many institutions are still hindered by fragmented customer data, disconnected channels, and limited AI capabilities. Banking's future belongs to institutions that can harness unified data, artificial intelligence, and seamless experiences to predict and fulfill customer needs before they're articulated.I’m joined on the Banking Transformed podcast by Tim Rutten,

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35:10

How Jenius Bank is Revolutionizing Banking with...

Banking Transformed with Jim Marous ·

2025/04/22

In less than two years, Jenius Bank has surpassed $2 billion in deposits and loans, and recently launched a next-generation mobile and online banking platform that promises to transform how customers understand and manage their finances. The focus has been on leveraging technology to deliver personalized insights, eliminating fees, and helping customers live what they call "richer lives." I’m excited to welcome back John Rosenfeld, President of Jenius Bank, the digital banking division of SMBC

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51:57

From Data Overload to Strategic Insights

Banking Transformed with Jim Marous ·

2025/04/17

Despite having accumulated vast amounts of customer data for decades, many financial institutions struggle to effectively harness this information for strategic advantage. Legacy systems, organizational silos, and competing priorities often leave valuable data isolated and underutilized.Meanwhile, the rapid advancement of artificial intelligence and machine learning technologies has created both immense opportunities and significant challenges for banks trying to keep pace. I'm joined on the

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52:52

How Top Banks Are Turning Customer Experience into...

Banking Transformed with Jim Marous ·

2025/04/15

In a world saturated with digital noise, where customer loyalty is increasingly rare, how can traditional banks not just survive, but thrive? I’m joined on the Banking Transformed podcast by Kartik Ramakrishnan, CEO of Financial Services at Capgemini, to discuss the eye-opening findings from their just-released 2025 World Retail Banking Report. This report reveals some concerning trends, including the a vast majority of customers are indifferent or outright dissatisfied with their current banking

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45:53

Stop Marketing Like It’s 1999

Banking Transformed with Jim Marous ·

2025/04/08

In an evolving banking ecosystem, CMOs must approach AI as a transformative force while avoiding the pitfalls of short-term thinking. To drive differentiation, forward-thinking marketing leaders must leverage first-party data foundations, AI tools, and human creativity and stop marketing like it’s in 1999.On today’s episode of Banking Transformed, my friend Eric Fulwiler, who is the co-founder and CEO of the marketing consultancy Rival, joins me to discuss how true marketing innovation will come

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